WirelessAdvisor.com

~~ILUVSOCAL~~ · 09-11-2003, 5:49 PM

A recent J.D. Power and Associates report found that cell phone users are nearly four times more likely to switch service providers, resulting in the carrier community potentially losing their portion of the multibillion dollar revenue opportunity. The report, conducted to 16,800 wireless users, found that ALLTEL and Sprint PCS fell below the average threshold for quality customer care, while the other nationwide major wireless carriers scored high in the area. J.D. Powers says carriers might want to consider calling their subscribers to apologize, as the cost of acquiring new customers falls between $300 and $425, so the ability to retain customers is crucial in the wireless industry. (Source: place_setter)

1900mhzcdma · 09-11-2003, 6:30 PM

Phillipe told everyone at alt.cellular.sprintpcs about this a while ago.

~~ILUVSOCAL~~ · 09-11-2003, 6:32 PM

?

larry · 09-11-2003, 7:22 PM

What he's trying to say is that this topic has been floating around the usenet forum for a while now. Phillipe is a troll on usenet.

~~ILUVSOCAL~~ · 09-11-2003, 7:27 PM

Oh, well this came from my daily CTIA email news in today's email.

ZaphodB · 09-12-2003, 12:07 AM

In other news, the sun rose in the East today.

It seems like a Blinding Flash of the Obvious. Cell phone carriers are so slimy in most people's opinion that they avoid relationships with them. No relationship, no trust. No trust, no loyalty. It's first-semester MBA.

1900mhzcdma · 09-12-2003, 12:32 AM

press release
sprint and alltel are not even mentioned in this.

1900mhzcdma · 09-12-2003, 12:43 AM

Quote:

Originally posted by: ZaphodB
In other news, the sun rose in the East today.

It seems like a Blinding Flash of the Obvious. Cell phone carriers are so slimy in most people's opinion that they avoid relationships with them. No relationship, no trust. No trust, no loyalty. It's first-semester MBA.

$300 - $425 to aquire a customer and then you treat them like crap.
It is an ingenious idea from the wireless industry to spend so much money trying to get a customer in the hopes that they will become profitable customers, and then losing them to someone else because you treat them like s***.
I'm not even an employee of the wireless industry and already know better than the $2 million/year people that work for them.

09-11-2003, 5:49 PM	#1
~~ILUVSOCAL~~ Banned Join Date: Feb 2002 Location: Redwood Valley, CA Posts: 2,485 Phone(s): Nokia 3600(me), SE T616(me),T226(mom), Samsung SGH-x426(me), Nokia 7210(dad) Provider(s): AT&T(Me),Cingular(Me,Mom),Edge Wireless(Dad) Devices: BlueTrek G2 Bluetooth Headset Thanks: 0 Thanked 0 Times in 0 Posts My Auctions	Report Finds Subscribers Likely to Switch Carriers for Better Service A recent J.D. Power and Associates report found that cell phone users are nearly four times more likely to switch service providers, resulting in the carrier community potentially losing their portion of the multibillion dollar revenue opportunity. The report, conducted to 16,800 wireless users, found that ALLTEL and Sprint PCS fell below the average threshold for quality customer care, while the other nationwide major wireless carriers scored high in the area. J.D. Powers says carriers might want to consider calling their subscribers to apologize, as the cost of acquiring new customers falls between $300 and $425, so the ability to retain customers is crucial in the wireless industry. (Source: place_setter)

09-11-2003, 6:30 PM	#2
1900mhzcdma Junior Member Join Date: Aug 2003 Posts: 224 Thanks: 0 Thanked 0 Times in 0 Posts	Report Finds Subscribers Likely to Switch Carriers for Better Service Phillipe told everyone at alt.cellular.sprintpcs about this a while ago.

09-11-2003, 6:32 PM	Original Poster #3
~~ILUVSOCAL~~ Banned Join Date: Feb 2002 Location: Redwood Valley, CA Posts: 2,485 Phone(s): Nokia 3600(me), SE T616(me),T226(mom), Samsung SGH-x426(me), Nokia 7210(dad) Provider(s): AT&T(Me),Cingular(Me,Mom),Edge Wireless(Dad) Devices: BlueTrek G2 Bluetooth Headset Thanks: 0 Thanked 0 Times in 0 Posts My Auctions	Report Finds Subscribers Likely to Switch Carriers for Better Service ?

09-11-2003, 7:22 PM	#4
larry Go Angels! Join Date: Oct 2001 Location: Orange County, CA Posts: 13,384 Phone(s): LG Rumor 2, Sanyo Katana II Provider(s): Sprint Thanks: 29 Thanked 25 Times in 24 Posts Images: 154 My Auctions	Report Finds Subscribers Likely to Switch Carriers for Better Service What he's trying to say is that this topic has been floating around the usenet forum for a while now. Phillipe is a troll on usenet.

09-11-2003, 7:27 PM	Original Poster #5
~~ILUVSOCAL~~ Banned Join Date: Feb 2002 Location: Redwood Valley, CA Posts: 2,485 Phone(s): Nokia 3600(me), SE T616(me),T226(mom), Samsung SGH-x426(me), Nokia 7210(dad) Provider(s): AT&T(Me),Cingular(Me,Mom),Edge Wireless(Dad) Devices: BlueTrek G2 Bluetooth Headset Thanks: 0 Thanked 0 Times in 0 Posts My Auctions	Report Finds Subscribers Likely to Switch Carriers for Better Service Oh, well this came from my daily CTIA email news in today's email.

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09-12-2003, 12:07 AM	#6
ZaphodB Signal Go Down De Hole... Join Date: Aug 2002 Location: The Heim of Ana Posts: 3,237 Phone(s): BlackBerry 8830, LG KG800 (GSM Chocolate) Provider(s): Verizon(US) Rogers(CA) Vodafone(ES) 3(HK) Thanks: 0 Thanked 0 Times in 0 Posts	Report Finds Subscribers Likely to Switch Carriers for Better Service In other news, the sun rose in the East today. It seems like a Blinding Flash of the Obvious. Cell phone carriers are so slimy in most people's opinion that they avoid relationships with them. No relationship, no trust. No trust, no loyalty. It's first-semester MBA. __________________ I can help you in English. Puedo ayudarle en español. Je peux vous aider en français. Posso aiutarli in italiano. Ich kann Sie auf Deutsch helfen. Я могу помочь вам по-русски.

09-12-2003, 12:32 AM	#7
1900mhzcdma Junior Member Join Date: Aug 2003 Posts: 224 Thanks: 0 Thanked 0 Times in 0 Posts	Report Finds Subscribers Likely to Switch Carriers for Better Service press release sprint and alltel are not even mentioned in this.

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