Verizon Wireless Sustains Customer Loyalty Lead Among Top National Wireless Carriers

[ComicalMoodyDan]

It's Official: Verizon Wireless Sustains Customer Loyalty Lead Among Top National Wireless Carriers
Wednesday February 22, 1:24 pm ET

With Industry Results Now All In, Company Maintained Lowest Churn Rate

BEDMINSTER, N.J., Feb. 22 /PRNewswire/ -- With the last of the nation's largest wireless carriers' reporting its 4th Quarter results, Verizon Wireless once again claims the title of the wireless leader in customer loyalty. For the fifth consecutive quarter, Verizon Wireless has the industry's lowest customer churn rate -- the percentage of customers who disconnect their service, and an important indicator of customer loyalty.

Verizon Wireless reported last month that its 4th Quarter average monthly churn rate was 1.2%, repeating the industry record it set earlier in 2005. The company's performance outshines the other three carriers, which reported higher churn rates ranging between 2.1% and 2.9%.

"Our customers have sent a clear message to the entire wireless industry -- Verizon Wireless is the leader in customer loyalty," said Lowell McAdam, executive vice president and chief operating officer, Verizon Wireless. "With the nation's most reliable wireless network and our industry- leading customer service, we are always working hard to improve the wireless experience for our customers and to meet their increasingly sophisticated wireless needs."

Verizon Wireless is dedicated to delivering outstanding customer satisfaction by providing a world-class wireless experience to its 51.3 million customers who rely on its nationwide network and on its industry leading customer service on the phone, online and in its nationwide Verizon Wireless Communications Stores. In fact, the company is at the top of more third-party surveys of customer satisfaction than any other single carrier. For more information about Verizon Wireless' record of industry leading customer satisfaction, visit the Customer Satisfaction page at http://www.verizonwireless.com/b2c/a...tion/index.jsp.

About Verizon Wireless

Verizon Wireless owns and operates the nation's most reliable wireless network, serving 51.3 million voice and data customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications and Vodafone. Find more information on the Web at http://www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at http://www.verizonwireless.com/multimedia.

http://biz.yahoo.com/prnews/060222/nyw132.html?.v=48

[bobolito]

Let's see:

Cingular: 54.1M (Just 2.8M ahead of Verizon)
Verizon: 51.3M (Just 3.7M ahead of Sprint)
Sprint: 47.6M

They are VERY close. I see this battle heating up soon.

[jones]

Great ADS, does Great Wonders.
Like Perception.

[bobolito]

Here's a graph showing quarterly growth for the top 3 in 2005. Of course, Sprint's results show proforma totals (combined with Nextel) all through 2005.

[Fire14]

Originally Posted by jones

Great ADS, does Great Wonders.
Like Perception.

You have to admit these #'s are impressive, and if it was Cingular having these #'s they would do the same exact ad:

Verizon Wireless reported last month that its 4th Quarter average monthly churn rate was 1.2%, repeating the industry record it set earlier in 2005. The company's performance outshines the other three carriers, which reported higher churn rates ranging between 2.1% and 2.9%.

[Andy]

Originally Posted by jones

Great ADS, does Great Wonders.
Like Perception.

Ads or not, with numbers this impressive, even you have to admit that they're doing something other than ads right.
And btw, some of the more recent moves of VZW I do not agree with, but looking at these numbers they are quite impressive!

[xenophon]

Originally Posted by bobolito

Let's see:

Cingular: 54.1M (Just 2.8M ahead of Verizon)
Verizon: 51.3M (Just 3.7M ahead of Sprint)
Sprint: 47.6M

They are VERY close. I see this battle heating up soon.

Does Sprint include Nextel Partners in their numbers? If not, Sprint will be nearly 50m after the purchase is finalized.

[bobolito]

Nextel Partners adds 2M more to Sprint totals. So that will bring them to 49.6M. If you look at their conference call information they added Nextel Partners to their total in the Powerpoint presentation, but they did not include them in the press release.

[agentHibby]

The question of churn depends on these

With Sprint SMR "NEXTEL" customer convert to Sprint PCS over time and not look some place else for new service.

With VZW making most networks to do both Cellular/PCS can they start adding lots of towers to keep the "were #1 in network quality" statement alive??

Will Alltel become a real competitor in most metro markets.

Cingular network integration is doing well. In the metro that have been integration has been trumping Verizon #1 spot in network quality.

Will T-Mobile be able to build more towers than the competition and keep prices down with all this new roaming.

[Etorres777]

I just hope as the competition gets closer to Cingular, they'll give us better Data prices. In particular texts..