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| Busy chasing my son Join Date: Oct 2001 Location: Lititz, Pa. Posts: 4,883 Phone(s): Motorola Cliq, BlackBerry 8820 Provider(s): T-Mobile Thanks: 4
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Images: 2 | http://biz.yahoo.com/bw/060125/20060125005718.html?.v=1 For the Third Consecutive Reporting Period, Customers Confirm T-Mobile as the Leader in Customer Care BELLEVUE, Wash.--(BUSINESS WIRE)--Jan. 25, 2006--Once is nice. Twice is a trend. But three times is more than a charm; it's a firmly established reality. T-Mobile provides top customer service in the wireless industry. This is demonstrated once again as T-Mobile USA, Inc. today announces it has topped the J.D. Power and Associates' Wireless Customer Care Performance Study for the third-straight reporting period.
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| | #2 | |
| Dazed and Confused Join Date: Nov 2002 Location: Inland Empire, CA. Posts: 1,132 Phone(s): HTC myTouch™ 3G, RIM Storm ™ 9530 Provider(s): T-Mobile USA / Cellco Partnership Thanks: 0
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Good job T-Mobile! I don't use them, but obviously enough people in random polls consistently rake them with high marks in CC. I know people "nay-say" these reports if they don't portray their carrier of choice in a good light, but 3 times says something to me!! We had a meeting where we discussed our competition. T-Mobile stood out with our peers as having above normal quality in CC issues. We are going to be national too someday. I hope we get recognized like this too. We are eagerly looking for ways to ensure this.
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| | #3 |
| iPhone 3G 16GB (White) Join Date: May 2002 Location: in front of my computer Posts: 12,575 Phone(s): iPhone 3G, Sierra 875 3G Aircard Provider(s): AT&T Mobility Devices: WiFi cards/Access points Thanks: 3
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Congratulations to T-Mobile for keeping customers happy. Sometimes I wonder how they can afford giving away so many freebies. But seriously, what took JD Power so long this time? It's been over 6 months since they last put out their monthly "T-Mobile glorification report." 6-8-2005 - T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power 5-4-2005 - T-Mobile USA Tops Wireless Carriers for Overall Business Customer Satisfaction 4-19-2005 - Verizon Wireless edges T-Mobile USA in customer care report 1-26-2005 - T-Mobile again tops CC survey, Verizon & Cingular tie
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| | #4 | |
| Go Lakers! Join Date: Oct 2001 Location: Orange County, CA Posts: 13,470 Phone(s): LG Rumor 2, Sanyo Katana II Provider(s): Sprint Thanks: 30
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#5 |
| Busy chasing my son Join Date: Oct 2001 Location: Lititz, Pa. Posts: 4,883 Phone(s): Motorola Cliq, BlackBerry 8820 Provider(s): T-Mobile Thanks: 4
Thanked 7 Times in 6 Posts
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My thread was posted specifically in the hopes that I would get both of you to respond
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| | #6 | |
| Go Lakers! Join Date: Oct 2001 Location: Orange County, CA Posts: 13,470 Phone(s): LG Rumor 2, Sanyo Katana II Provider(s): Sprint Thanks: 30
Thanked 26 Times in 25 Posts
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| Thread | Thread Starter | Forum | Replies | Last Post |
| Verizon Wireless tops in Consumer Reports' annual survey | Fire14 | Wireless News | 18 | 12-25-2005 3:27 PM |
| T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power | Matt | Wireless News | 11 | 06-10-2005 2:47 PM |
| T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power | Matt | T-Mobile Forum | 0 | 06-08-2005 11:15 AM |
| T-Mobile again tops CC survey, Verizon & Cingular tie | Fire14 | Wireless News | 11 | 01-28-2005 4:38 PM |
| T-Mobile USA tops Verizon Wireless in customer-care survey | ComicalMoodyDan | Wireless News | 10 | 08-09-2004 6:11 PM |