TM tops JD Power Customer Care survey again

[Matt]

http://biz.yahoo.com/bw/060125/20060125005718.html?.v=1

For the Third Consecutive Reporting Period, Customers Confirm T-Mobile as the Leader in Customer Care

BELLEVUE, Wash.--(BUSINESS WIRE)--Jan. 25, 2006--Once is nice. Twice is a trend. But three times is more than a charm; it's a firmly established reality.

T-Mobile provides top customer service in the wireless industry.

This is demonstrated once again as T-Mobile USA, Inc. today announces it has topped the J.D. Power and Associates' Wireless Customer Care Performance Study for the third-straight reporting period.

[danny boi]

Originally Posted by Matt http://biz.yahoo.com/bw/060125/20060125005718.html?.v=1 For the Third Consecutive Reporting Period, Customers Confirm T-Mobile as the Leader in Customer Care BELLEVUE, Wash.--(BUSINESS WIRE)--Jan. 25, 2006--Once is nice. Twice is a trend. But three times is more than a charm; it's a firmly established reality. T-Mobile provides top customer service in the wireless industry. This is demonstrated once again as T-Mobile USA, Inc. today announces it has topped the J.D. Power and Associates' Wireless Customer Care Performance Study for the third-straight reporting period.

Good job T-Mobile! I don't use them, but obviously enough people in random polls consistently rake them with high marks in CC.

I know people "nay-say" these reports if they don't portray their carrier of choice in a good light, but 3 times says something to me!!

We had a meeting where we discussed our competition. T-Mobile stood out with our peers as having above normal quality in CC issues.

We are going to be national too someday. I hope we get recognized like this too. We are eagerly looking for ways to ensure this.

[bobolito]

Congratulations to T-Mobile for keeping customers happy. Sometimes I wonder how they can afford giving away so many freebies. (just kidding)

But seriously, what took JD Power so long this time? It's been over 6 months since they last put out their monthly "T-Mobile glorification report."

6-8-2005 - T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

5-4-2005 - T-Mobile USA Tops Wireless Carriers for Overall Business Customer Satisfaction

4-19-2005 - Verizon Wireless edges T-Mobile USA in customer care report

1-26-2005 - T-Mobile again tops CC survey, Verizon & Cingular tie

[larry]

Originally Posted by bobolito Congratulations to T-Mobile for keeping customers happy. Sometimes I wonder how they can afford giving away so many freebies. (just kidding) But seriously, what took JD Power so long this time? It's been over 6 months since they last put out their monthly "T-Mobile glorification report." 6-8-2005 - T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power 5-4-2005 - T-Mobile USA Tops Wireless Carriers for Overall Business Customer Satisfaction 4-19-2005 - Verizon Wireless edges T-Mobile USA in customer care report 1-26-2005 - T-Mobile again tops CC survey, Verizon & Cingular tie

I think they should put out these studies more often.

[Matt]

My thread was posted specifically in the hopes that I would get both of you to respond

[larry]

Originally Posted by Matt My thread was posted specifically in the hopes that I would get both of you to respond

And it worked.