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TM tops JD Power Customer Care survey again

http://biz.yahoo.com/bw/060125/20060125005718.html?.v=1 For the Third Consecutive Reporting Period, Customers Confirm T-Mobile as the Leader in Customer Care BELLEVUE, Wash.--(BUSINESS WIRE)--Jan. 25, 2006--Once ...

  1. 01-25-2006, 2:43 PM #1
    Matt
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    Default TM tops JD Power Customer Care survey again

    http://biz.yahoo.com/bw/060125/20060125005718.html?.v=1

    For the Third Consecutive Reporting Period, Customers Confirm T-Mobileicon as the Leader in Customer Care

    BELLEVUE, Wash.--(BUSINESS WIRE)--Jan. 25, 2006--Once is nice. Twice is a trend. But three times is more than a charm; it's a firmly established reality.

    T-Mobileicon provides top customer service in the wireless industry.

    This is demonstrated once again as T-Mobileicon USA, Inc. today announces it has topped the J.D. Power and Associates' Wireless Customer Care Performance Study for the third-straight reporting period.
    Join the T-Mobile Group Forum (or any other!)

    ...a/k/a cheerioboy26 elsewhere on the net....
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  2. 01-25-2006, 4:46 PM #2
    danny boi
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    Default Re: TM tops JD Power Customer Care survey again

    Quote Originally Posted by Matt
    http://biz.yahoo.com/bw/060125/20060125005718.html?.v=1

    For the Third Consecutive Reporting Period, Customers Confirm T-Mobileicon as the Leader in Customer Care

    BELLEVUE, Wash.--(BUSINESS WIRE)--Jan. 25, 2006--Once is nice. Twice is a trend. But three times is more than a charm; it's a firmly established reality.

    T-Mobileicon provides top customer service in the wireless industry.

    This is demonstrated once again as T-Mobileicon USA, Inc. today announces it has topped the J.D. Power and Associates' Wireless Customer Care Performance Study for the third-straight reporting period.

    Good job T-Mobile! I don't use them, but obviously enough people in random polls consistently rake them with high marks in CC.

    I know people "nay-say" these reports if they don't portray their carrier of choice in a good light, but 3 times says something to me!!

    We had a meeting where we discussed our competition. T-Mobile stood out with our peers as having above normal quality in CC issues.

    We are going to be national too someday. I hope we get recognized like this too. We are eagerly looking for ways to ensure this.
    America's Largest 4G Network™
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  3. 01-26-2006, 10:51 PM #3
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    Default Re: TM tops JD Power Customer Care survey again

    Congratulations to T-Mobileicon for keeping customers happy. Sometimes I wonder how they can afford giving away so many freebies. (just kidding)

    But seriously, what took JD Power so long this time? It's been over 6 months since they last put out their monthly "T-Mobileicon glorification report."

    6-8-2005 - T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    5-4-2005 - T-Mobile USA Tops Wireless Carriers for Overall Business Customer Satisfaction

    4-19-2005 - Verizon Wireless edges T-Mobile USA in customer care report

    1-26-2005 - T-Mobile again tops CC survey, Verizon & Cingular tie
    "Jobs was brave enough to think differently, bold enough to believe he could change the world, and talented enough to do it."
    -Barack Obama
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  4. 01-26-2006, 11:48 PM #4
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    Default Re: TM tops JD Power Customer Care survey again

    Quote Originally Posted by bobolito
    Congratulations to T-Mobileicon for keeping customers happy. Sometimes I wonder how they can afford giving away so many freebies. (just kidding)

    But seriously, what took JD Power so long this time? It's been over 6 months since they last put out their monthly "T-Mobileicon glorification report."

    6-8-2005 - T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    5-4-2005 - T-Mobile USA Tops Wireless Carriers for Overall Business Customer Satisfaction

    4-19-2005 - Verizon Wireless edges T-Mobile USA in customer care report

    1-26-2005 - T-Mobile again tops CC survey, Verizon & Cingular tie
    I think they should put out these studies more often.
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  5. 01-28-2006, 11:07 PM #5
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    Default Re: TM tops JD Power Customer Care survey again

    My thread was posted specifically in the hopes that I would get both of you to respond
    Join the T-Mobile Group Forum (or any other!)

    ...a/k/a cheerioboy26 elsewhere on the net....
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  6. 01-29-2006, 3:13 AM #6
    larry
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    Default Re: TM tops JD Power Customer Care survey again

    Quote Originally Posted by Matt
    My thread was posted specifically in the hopes that I would get both of you to respond
    And it worked.
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