Interesting topic about ATTWS @ Cell Phone Forums

[R32VW]

I'm not really too crazy about Cell Phone Forums but I had contributed to this topic a few weeks ago and stayed subscribed to it. I hadn't seen any "movement" on the topic until yesterday when "Harja Mannuz," who claims to be an "Attws Receivables Management Representative" made this obnoxious post:

"Now, I consider myself a sympathetic guy, with a ready ear for them whom suffer at the hands of injustice, however, you people do not sit amongst them. I grant you, attws is, if nothing else, a gang of pirates and maurading thieves. But the sheer, obvious fact is that they make this blatantly obvious in the Terms and Conditions. Read it, and you will see exactly how they screw you. The fault is yours who didn't read the T and C's.
And, for all you morons who think that agreement is not the same as a contract, hear this: By using the service, even once, you agreed to everything!!!! You agreed to the ETF, you agreed to the reinstatement fees, you agreed to everything...and this is handed down from the halls of contract lawyers. Do you think that your masterl of contract law is superior to the one that the hundreds of Attws lawyers have? RAISE YOUR HAND IF YOU PASSED THE BAR EXAMINATION.
Show me a profession -- any profession -- that isn't haunted by flocks of idiots who perform gross abortions of work, but this is life. Even you, moaning and whining here, are mostly morons in your fields. My grandfather summed it up wisely, from the lips of his grandfather: If you watch where you put your name, and you watch where you put your pecker, most of life's dillemma's will be prevented.

To sum it all up for you of puny mind and flaccid disposition: Shut up, read your terms and conditions, and quit calling us with your foulness and horrible tempers and piss-poor attitudes, if only for those of us who, unbelievable as it may seem, do not live and breathe to piss you off, but have wives and children and do not remember your harrassments.

Sincerely (for all you insincere frauds)

An Ulcerated Attws Receivables Management Representative."

Link to the thread. My name there is "biff," FYI.

The general tone of this topic was just how ATTWS generally sucked, especially TDMA (that was me!), and then this -hole decided to chime in with his two cents. Granted, I have to agree with his point about consumers needing to be fully aware of their contract obligations but I really hated the way he presented it.

I wasn't sure where to post this (The Roaming Zone seemed to be not appropriate) so please feel free to move it if necessary.

[danny boi]

Originally Posted by R32VW

I'm not really too crazy about Cell Phone Forums but I had contributed to this topic a few weeks ago and stayed subscribed to it. I hadn't seen any "movement" on the topic until yesterday when "Harja Mannuz," who claims to be an "Attws Receivables Management Representative" made this obnoxious post:

"Now, I consider myself a sympathetic guy, with a ready ear for them whom suffer at the hands of injustice, however, you people do not sit amongst them. I grant you, attws is, if nothing else, a gang of pirates and maurading thieves. But the sheer, obvious fact is that they make this blatantly obvious in the Terms and Conditions. Read it, and you will see exactly how they screw you. The fault is yours who didn't read the T and C's.
And, for all you morons who think that agreement is not the same as a contract, hear this: By using the service, even once, you agreed to everything!!!! You agreed to the ETF, you agreed to the reinstatement fees, you agreed to everything...and this is handed down from the halls of contract lawyers. Do you think that your masterl of contract law is superior to the one that the hundreds of Attws lawyers have? RAISE YOUR HAND IF YOU PASSED THE BAR EXAMINATION.
Show me a profession -- any profession -- that isn't haunted by flocks of idiots who perform gross abortions of work, but this is life. Even you, moaning and whining here, are mostly morons in your fields. My grandfather summed it up wisely, from the lips of his grandfather: If you watch where you put your name, and you watch where you put your pecker, most of life's dillemma's will be prevented.

To sum it all up for you of puny mind and flaccid disposition: Shut up, read your terms and conditions, and quit calling us with your foulness and horrible tempers and piss-poor attitudes, if only for those of us who, unbelievable as it may seem, do not live and breathe to piss you off, but have wives and children and do not remember your harrassments.

Sincerely (for all you insincere frauds)

An Ulcerated Attws Receivables Management Representative."

Link to the thread. My name there is "biff," FYI.

The general tone of this topic was just how ATTWS generally sucked, especially TDMA (that was me!), and then this -hole decided to chime in with his two cents. Granted, I have to agree with his point about consumers needing to be fully aware of their contract obligations but I really hated the way he presented it.

I wasn't sure where to post this (The Roaming Zone seemed to be not appropriate) so please feel free to move it if necessary.

Harja Mannuz and I would probably make good friends. You would see where he was coming from if you worked in the industry. Putting up with the crap all Telco and Cellco employees have to deal with everyday gives you gray hairs. Everyone wants their way, somehow feels violated over something, and expects everything for free or else your arrogant, rude and obnoxious. You got the mountain people who knowingly buy service when they know the provider doesn't cover the area well then CONTINUALLY bashes them and turns around and sues them. (These people never get over themselves and keep stating the obvious) Oh yeah and I forgot some members of this forum who think they know more than you do and tell you how the company you work for should be run and how they predict you will be out of business soon for not changing over to GSM or covering the peak of Mt. Whitney with a population of one. I guess goatman needs service too..

[KevinJames]

To carry this one step further, there is not one wireless carrier out there that will be perfect in all markets. Nor is there one company who gets high marks in all measurable areas (transmission quality, customer service, price/package value, etc.).

As has been noted here repeatedly, great coverage in major metros doesn't mean great coverage (or any coverage) in remote areas.

The technology is still "evolving" and the carriers are hard pressed financially and otherwise to keep up with both the advances and the directives from government agencies. The situation isn't too dissimilar from the growing pains that wireline went through in its infancy.

[R32VW]

For me, I would have left ATTWS as a relatively content consumer IF they hadn't involuntarily extended my contract by 6 months when I simply wanted to save a few bucks on my bill. The salesman at the local store where my plan was changed said absolutely NOTHING about my contract being extended and the contract booklet that came with my phone was very unclear, to say the least, about when/how/if an extension would be implemented.

Should I have been a more informed consumer and should I have been aware of every contract intricacy, in ATTWS' favour, BTW, that could feasibly apply to my case? Yes. WHY should I have to be such a diligent & aware consumer? Because, as Harja Mannuz has so eloquently put it, "...attws is, if nothing else, a gang of pirates and maurading thieves." Just because ATTWS employs a garrison of adept Contract Lawyers to weasely pry every last nickel that they incorrectly believe they "deserve" out of us "morons" who simply expect reasonable service for a reasonable cost is no excuse. OOPS - I turned my phone on so I guess that I'll just have to live with the consequences. I am now contractually obligated. OOPS #2 - I couldn't find the exact contract paragraph/sub-paragraph etc. or contract "revision" (aka black and white flier accompanying my bill) that applies to my current beef. I'd better just trust ATTWS to look out for my best interests and shut up while they go about it. Because they have the best lawyers in the world. Service? Well, that leaves a little to be desired. But I now have 6 more months to enjoy it!

[Rasputin]

It is too bad ATTWS which had a very good TDMA network did not do a better job of overlaying the PCS GSM in most markets. They might have been better just waiting to go with the 850Mhz GSM. They should have been a solid #2 Carrier with a low churn rate. Someone or someones really messed up. At least it seems Cingular has done a better job with their upgrade. So hopefully that can be also done when the merger is done.

[Tony E!]

Originally Posted by Rasputin

It is too bad ATTWS which had a very good TDMA network did not do a better job of overlaying the PCS GSM in most markets. They might have been better just waiting to go with the 850Mhz GSM. They should have been a solid #2 Carrier with a low churn rate. Someone or someones really messed up. At least it seems Cingular has done a better job with their upgrade. So hopefully that can be also done when the merger is done.

True, i used to rave how good Att was at first when i used their TDMA sevice,
then it slowly degraded to the point where my phone just sat there for almost a year waiting for my contract to be done with....

[R32VW]

Originally Posted by Tony E

True, i used to rave how good Att was at first when i used their TDMA sevice,
then it slowly degraded to the point where my phone just sat there for almost a year waiting for my contract to be done with....

Wouldn't it have been cheaper to just pay the early termination fee?

[Tony E!]

Originally Posted by R32VW

Wouldn't it have been cheaper to just pay the early termination fee?

depending on the plan one has yes, but i had a real cheap plan and only had about 4 months to go when i decided to go with another carrier, so at that point i just let it ran out..

[R32VW]

Yeah, that's just about the same boat that I am in. My AWS contract expires June 4 and I still don't know what I'm going to do - either go with Verizon (possibly prepaid) or Sprint.

[MOTOhooligan]

Originally Posted by R32VW

"Now, I consider myself a sympathetic guy, with a ready ear for them whom suffer at the hands of injustice, however, you people do not sit amongst them. I grant you, attws is, if nothing else, a gang of pirates and maurading thieves. But the sheer, obvious fact is that they make this blatantly obvious in the Terms and Conditions. Read it, and you will see exactly how they screw you. The fault is yours who didn't read the T and C's.

He's right, of course. People never read the contract terms and conditions. I had a woman cancel one day because she received a phone for service in the mail and she wanted to cancel it before it was even activated it because she read the contract terms and conditions three times and decided she was just going with a pre-paid service (or at least a service which did not require a contract.) She is the smartest person I have ever spoken with at my job, I told her that some of the things in the T&C were in extreme cases and would not happen in all (or even most) cases but she said that if it was not listed (or listed, depending) in the T&C she wasn't going to take it as fact and she did not want the service. Great conversation, I nearly passed out... I couldn't believe someone actually took the time to read the T&C.

[R32VW]

I applaud that woman's determination. Now, what does it say for ATTWS (& all other providers) that an individual should have to read the contract (T&C) over 3 times before all of the fine print & potential trickery becomes clear?? In my case, the contract booklet that was provided with my Nokia 3360 was in no way clear about contract extensions if the plan is changed. Matter of fact, I re-read every stinking word of that contract and provisions for extensions were not addressed AT ALL. Who's fault is that? Now, because I continued to use my phone after the plan was changed, I have "agreed" to the extension?! The new contract booklets do address the extension issue, which is the only good thing that I have to say about ATTWS.

[MOTOhooligan]

Originally Posted by R32VW

I applaud that woman's determination. Now, what does it say for ATTWS (& all other providers) that an individual should have to read the contract (T&C) over 3 times before all of the fine print & potential trickery becomes clear?? In my case, the contract booklet that was provided with my Nokia 3360 was in no way clear about contract extensions if the plan is changed. Matter of fact, I re-read every stinking word of that contract and provisions for extensions were not addressed AT ALL. Who's fault is that? Now, because I continued to use my phone after the plan was changed, I have "agreed" to the extension?! The new contract booklets do address the extension issue, which is the only good thing that I have to say about ATTWS.

That's pretty messed up, with us if you are renewing your contract you know it. You either have to sign another contract or do a verbal renewal script. If there are not memos exactly the way they should be in the account there is not legal contract and you can cancel without a fee. I think its pretty when carriers require you to renew to get a new plan. We don't, if you want promotions or new handset at reduced price you have to renew but if you just want the normal plan with the normal amount of night and weekend minutes, etc. then you do not have to renew. You shouldn't force people to renew just to upgrade to a better plan, it's hard to keep them as customers if you do that... eventually they just get fed up.

[R32VW]

rancidhooligan, please elaborate. Who do you mean by "us"? CellularONE?

[MOTOhooligan]

Originally Posted by R32VW

rancidhooligan, please elaborate. Who do you mean by "us"? CellularONE?

Indeed. "Western Wireless Corporation and its affiliates that do business as CellularONE ('CellularONE,' 'we' or 'us')"