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BigCellGuy · 06-24-2002, 11:14 AM

Yeah Verizon! you've made a fan out of me.

I ordered the mobile office kit for Kyocera 2235, to find out the software (CD) for mobile office was not burned properly. I went to the verizon store and they gave me a new one. Then after I come home and install the software, and spending about close to an hour for tech support to figure out the USB cable that connects to my laptop and cellphone is defective as well. Called Verizon Online Order dept. They told me that I had to send the item back to kyocera for repair or if I had purchased it within the past 14 days I can send it back to them. Hassle taken care of, I went to the verizon store and exchanged EVERYTHING.

Come home saturday night, call verizon sign up for express network. Unlimited for $99.00. The rep tells me that i have to change calling plans to something like 900 minutes for $60.00 and pay extra $5.00 for weekend minutes. I was told that night minutes were not given with the XN offer. What the hell, I signed up anyhow. Waited 8 hours for access to become available still nothing. I called Verizon sunday, first, I was told that my plan was not switched over to an express network plan therefore that's why acess was available for me. After explaining I had contacted them about 8 hours ago and signed up for the plan they refused to give me the name of rep that made the account notations during my previous call.

Well your problem is our problem, sir, we will make sure everything is taken care of for you today......blah, blah, blah.

I asked the rep about why my local choice calling plan...the 1000 minutes for $55.00 with unlimited night and weekend minutes was not available with the unlimited $99. express network plan. I was told that the plan minutes were different. I argued with her that the website stated the unlimited $99. plan can be used in conjunction with voice calling plans that are already in effect.

She came back, I'm sorry sir, you're right. I was just told that you can keep your local calling voice plan and add Express network unlimited for $99. a month more.

Okay, so I added it. Now taken care of....i'm happy.

Log in to the network......

31k connection speed. So much for express network. LOL =o)

Called mobile office techsupport, well we forgot to tell you that you need to enter an initialization string into some phone property, that kyocera has made us aware of if not you're phone will not connect at high speeds.....blah, blah, blah.

all crap.

Initialization string entered...............still 31k. Tech support doesn't know what's up and it's not my laptop, I have full bars of service, digital. The laptop i'm running on is a Compaq, 1.2 ghz, athlon, 30gb drive, etc. less than a year old.

Now, I'm a phone call away from cancelling Express Network.

Let me know if anyone get's faster connection speeds or has had similar problems, input is appreciated. Thanks.....

[img]i/expressions/face-icon-small-mad.gif[/img]

aiwapro · 06-24-2002, 1:12 PM

Voicestream averages 40kbps through your phone, and up to 100k with their Wireless PCMIA II Card.

Voicestream will begin work on their EDGE network at the end of this year, which will put you at higher speeds than Verizon's Express Network.

Get Voicestream and GET MORE from Life

aiwapro · 06-24-2002, 1:38 PM

I connect at 57.6 through my desktop. I don't use this connection on my desktop because I have a Broadband Cable Modem, but I just wanted to test it out, and I connected at "57.6" kbps.

06-24-2002, 2:09 PM

<< Voicestream averages 40kbps through your phone, and up to 100k with their Wireless PCMIA II Card.

Voicestream will begin work on their EDGE network at the end of this year, which will put you at higher speeds than Verizon's Express Network.

Get Voicestream and GET MORE from Life >>

voicestrem=PISS stream. Lousy coverage, and at least VZ uses wcdma.

Airb330 · 06-24-2002, 2:26 PM

BigCell, where are you located? That info will help us help you.

aiwapro · 06-24-2002, 2:39 PM

Anonymous, Verizon doesn't use WCDMA. They will never use WCDMA. WCDMA is a GSM goal.

BigCellGuy · 06-24-2002, 2:48 PM

Hey Airb...

I'm in Whittier, California. Uptown between Penn St and Painter ave, Right off of the 605 Freeway and the 60.

Thanks...[img]i/expressions/face-icon-small-smile.gif[/img]

aiwapro · 06-24-2002, 3:04 PM

I checked, and Voicestream covers Whittier.

Airb330 · 06-24-2002, 3:10 PM

Aiwa, let's try to help him w/ Verizon first, instead of "converting" him to Voicestream....

~~ILUVSOCAL~~ · 06-24-2002, 3:13 PM

Yes, Please. No one company is right for everybody.

aiwapro · 06-24-2002, 3:22 PM

Ok, I'll try.

Airb330 · 06-24-2002, 3:23 PM

I checked the Express Network map, there is a hole in the LA area, and that could be where you are. It's really hard to tell on that Express Network map since the socal area is only an inch on my screen. Check it out. Voicestream does NOT cover your city. When they come in as T-Mobile soon they will share towers with Cingular....so with 2 networks and one tower, I fear the data speeds would suck (even with the extra Bandwith T-Mobile brings). I'd go to your local VZW store and ask them, I'd think it'd go faster than 31k. My local store is always great, so good luck to you! For some reason VZW brings out all their new stuff here first (DE), guess cause we are small and near their hometown, VZW is excellent here.

aiwapro · 06-24-2002, 5:00 PM

They will cover his city with Cingular in the launch in July (July 15th or something).

dakman33 · 06-24-2002, 5:20 PM

<< They will cover his city with Cingular in the launch in July (July 15th or something). >>

The only problem with this is, you say, "launch". Well, if it's launching then coverage isn't going to be that great for awhile. I mean they're expanding but when Cingular goes into a new area, or anyone for that matter, you have to expect delays and glitches, overloaded switches and spotty coverage, so one needs to be patient when someone launches a new area. Take advantage of the great rate plans but keep your expectations reasonable.

aiwapro · 06-24-2002, 5:37 PM

I know what you mean dakman, all of Voicestream's launches have been successful. They haven't had any problems.

Airb330 · 06-24-2002, 7:16 PM

Why wait for VS, when he can get Cingular, (vice versa in NYC), let's try to help him with Verizon first, this is not a dealer board, is it? Sometimes it feels like some people just want to convert others (in some cases it is a good idea, most it's not)

aiwapro · 06-24-2002, 8:20 PM

VStream has a bigger GSM Network and further ahead in technology.

~~ILUVSOCAL~~ · 06-24-2002, 8:36 PM

Insert picture of me banging my head against the wall

aiwapro · 06-24-2002, 8:41 PM

Well look at the facts, they are.

06-24-2002, 9:14 PM

<< Aiwa, let's try to help him w/ Verizon first, instead of "converting" him to Voicestream.... >>

yeah...someone tell aiwa to take his vs and shove it up his ___

Gman · 06-24-2002, 10:18 PM

This thread has gone way off topic. If no one has anything to say related to the topic then please don't use it as another opportunity to spout that 'my carrier is better than yours' kind of stuff.

G.

larry · 06-25-2002, 1:03 AM

Looks like this should be ended.

06-24-2002, 11:14 AM	#1
BigCellGuy Fresh Member Join Date: Apr 2002 Posts: 14 Thanks: 0 Thanked 0 Times in 0 Posts	Verizon Express Network Yeah Verizon! you've made a fan out of me. I ordered the mobile office kit for Kyocera 2235, to find out the software (CD) for mobile office was not burned properly. I went to the verizon store and they gave me a new one. Then after I come home and install the software, and spending about close to an hour for tech support to figure out the USB cable that connects to my laptop and cellphone is defective as well. Called Verizon Online Order dept. They told me that I had to send the item back to kyocera for repair or if I had purchased it within the past 14 days I can send it back to them. Hassle taken care of, I went to the verizon store and exchanged EVERYTHING. Come home saturday night, call verizon sign up for express network. Unlimited for $99.00. The rep tells me that i have to change calling plans to something like 900 minutes for $60.00 and pay extra $5.00 for weekend minutes. I was told that night minutes were not given with the XN offer. What the hell, I signed up anyhow. Waited 8 hours for access to become available still nothing. I called Verizon sunday, first, I was told that my plan was not switched over to an express network plan therefore that's why acess was available for me. After explaining I had contacted them about 8 hours ago and signed up for the plan they refused to give me the name of rep that made the account notations during my previous call. Well your problem is our problem, sir, we will make sure everything is taken care of for you today......blah, blah, blah. I asked the rep about why my local choice calling plan...the 1000 minutes for $55.00 with unlimited night and weekend minutes was not available with the unlimited $99. express network plan. I was told that the plan minutes were different. I argued with her that the website stated the unlimited $99. plan can be used in conjunction with voice calling plans that are already in effect. She came back, I'm sorry sir, you're right. I was just told that you can keep your local calling voice plan and add Express network unlimited for $99. a month more. Okay, so I added it. Now taken care of....i'm happy. Log in to the network...... 31k connection speed. So much for express network. LOL =o) Called mobile office techsupport, well we forgot to tell you that you need to enter an initialization string into some phone property, that kyocera has made us aware of if not you're phone will not connect at high speeds.....blah, blah, blah. all crap. Initialization string entered...............still 31k. Tech support doesn't know what's up and it's not my laptop, I have full bars of service, digital. The laptop i'm running on is a Compaq, 1.2 ghz, athlon, 30gb drive, etc. less than a year old. Now, I'm a phone call away from cancelling Express Network. Let me know if anyone get's faster connection speeds or has had similar problems, input is appreciated. Thanks..... [img]i/expressions/face-icon-small-mad.gif[/img]

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06-24-2002, 1:12 PM	#2
aiwapro Join Date: Jan 2002 Posts: 2,455 Thanks: 0 Thanked 0 Times in 0 Posts	Voicestream averages 40kbps through your phone, and up to 100k with their Wireless PCMIA II Card. Voicestream will begin work on their EDGE network at the end of this year, which will put you at higher speeds than Verizon's Express Network. Get Voicestream and GET MORE from Life

06-24-2002, 1:38 PM	#3
aiwapro Join Date: Jan 2002 Posts: 2,455 Thanks: 0 Thanked 0 Times in 0 Posts	I connect at 57.6 through my desktop. I don't use this connection on my desktop because I have a Broadband Cable Modem, but I just wanted to test it out, and I connected at "57.6" kbps.

06-24-2002, 2:09 PM	#4
Guest Posts: n/a	<< Voicestream averages 40kbps through your phone, and up to 100k with their Wireless PCMIA II Card. Voicestream will begin work on their EDGE network at the end of this year, which will put you at higher speeds than Verizon's Express Network. Get Voicestream and GET MORE from Life >> voicestrem=PISS stream. Lousy coverage, and at least VZ uses wcdma.

06-24-2002, 2:26 PM	#5
Airb330 Join Date: Apr 2002 Location: Philadelphia, PA Posts: 3,526 Phone(s): Palm Pre, 8830 (Work/VZ) Provider(s): Sprint PCS Devices: iPod Nano (Black), XM Radio Thanks: 0 Thanked 0 Times in 0 Posts Images: 3	BigCell, where are you located? That info will help us help you.

06-24-2002, 2:39 PM	#6
aiwapro Join Date: Jan 2002 Posts: 2,455 Thanks: 0 Thanked 0 Times in 0 Posts	Anonymous, Verizon doesn't use WCDMA. They will never use WCDMA. WCDMA is a GSM goal.

06-24-2002, 2:48 PM	Original Poster #7
BigCellGuy Fresh Member Join Date: Apr 2002 Posts: 14 Thanks: 0 Thanked 0 Times in 0 Posts	Hey Airb... I'm in Whittier, California. Uptown between Penn St and Painter ave, Right off of the 605 Freeway and the 60. Thanks...[img]i/expressions/face-icon-small-smile.gif[/img]

06-24-2002, 3:04 PM	#8
aiwapro Join Date: Jan 2002 Posts: 2,455 Thanks: 0 Thanked 0 Times in 0 Posts	I checked, and Voicestream covers Whittier.

06-24-2002, 3:10 PM	#9
Airb330 Join Date: Apr 2002 Location: Philadelphia, PA Posts: 3,526 Phone(s): Palm Pre, 8830 (Work/VZ) Provider(s): Sprint PCS Devices: iPod Nano (Black), XM Radio Thanks: 0 Thanked 0 Times in 0 Posts Images: 3	Aiwa, let's try to help him w/ Verizon first, instead of "converting" him to Voicestream....

06-24-2002, 3:13 PM	#10
~~ILUVSOCAL~~ Banned Join Date: Feb 2002 Location: Redwood Valley, CA Posts: 2,485 Phone(s): Nokia 3600(me), SE T616(me),T226(mom), Samsung SGH-x426(me), Nokia 7210(dad) Provider(s): AT&T(Me),Cingular(Me,Mom),Edge Wireless(Dad) Devices: BlueTrek G2 Bluetooth Headset Thanks: 0 Thanked 0 Times in 0 Posts My Auctions	Yes, Please. No one company is right for everybody.

06-24-2002, 3:22 PM	#11
aiwapro Join Date: Jan 2002 Posts: 2,455 Thanks: 0 Thanked 0 Times in 0 Posts	Ok, I'll try.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

06-24-2002, 3:23 PM	#12
Airb330 Join Date: Apr 2002 Location: Philadelphia, PA Posts: 3,526 Phone(s): Palm Pre, 8830 (Work/VZ) Provider(s): Sprint PCS Devices: iPod Nano (Black), XM Radio Thanks: 0 Thanked 0 Times in 0 Posts Images: 3	I checked the Express Network map, there is a hole in the LA area, and that could be where you are. It's really hard to tell on that Express Network map since the socal area is only an inch on my screen. Check it out. Voicestream does NOT cover your city. When they come in as T-Mobile soon they will share towers with Cingular....so with 2 networks and one tower, I fear the data speeds would suck (even with the extra Bandwith T-Mobile brings). I'd go to your local VZW store and ask them, I'd think it'd go faster than 31k. My local store is always great, so good luck to you! For some reason VZW brings out all their new stuff here first (DE), guess cause we are small and near their hometown, VZW is excellent here.

06-24-2002, 5:00 PM	#13
aiwapro Join Date: Jan 2002 Posts: 2,455 Thanks: 0 Thanked 0 Times in 0 Posts	They will cover his city with Cingular in the launch in July (July 15th or something).

06-24-2002, 5:20 PM	#14
dakman33 Junior Member Join Date: Jun 2002 Posts: 93 Thanks: 0 Thanked 0 Times in 0 Posts	<< They will cover his city with Cingular in the launch in July (July 15th or something). >> The only problem with this is, you say, "launch". Well, if it's launching then coverage isn't going to be that great for awhile. I mean they're expanding but when Cingular goes into a new area, or anyone for that matter, you have to expect delays and glitches, overloaded switches and spotty coverage, so one needs to be patient when someone launches a new area. Take advantage of the great rate plans but keep your expectations reasonable.

06-24-2002, 5:37 PM	#15
aiwapro Join Date: Jan 2002 Posts: 2,455 Thanks: 0 Thanked 0 Times in 0 Posts	I know what you mean dakman, all of Voicestream's launches have been successful. They haven't had any problems.

06-24-2002, 7:16 PM	#16
Airb330 Join Date: Apr 2002 Location: Philadelphia, PA Posts: 3,526 Phone(s): Palm Pre, 8830 (Work/VZ) Provider(s): Sprint PCS Devices: iPod Nano (Black), XM Radio Thanks: 0 Thanked 0 Times in 0 Posts Images: 3	Why wait for VS, when he can get Cingular, (vice versa in NYC), let's try to help him with Verizon first, this is not a dealer board, is it? Sometimes it feels like some people just want to convert others (in some cases it is a good idea, most it's not)

06-24-2002, 8:20 PM	#17
aiwapro Join Date: Jan 2002 Posts: 2,455 Thanks: 0 Thanked 0 Times in 0 Posts	VStream has a bigger GSM Network and further ahead in technology.

06-24-2002, 8:36 PM	#18
~~ILUVSOCAL~~ Banned Join Date: Feb 2002 Location: Redwood Valley, CA Posts: 2,485 Phone(s): Nokia 3600(me), SE T616(me),T226(mom), Samsung SGH-x426(me), Nokia 7210(dad) Provider(s): AT&T(Me),Cingular(Me,Mom),Edge Wireless(Dad) Devices: BlueTrek G2 Bluetooth Headset Thanks: 0 Thanked 0 Times in 0 Posts My Auctions	Insert picture of me banging my head against the wall

06-24-2002, 8:41 PM	#19
aiwapro Join Date: Jan 2002 Posts: 2,455 Thanks: 0 Thanked 0 Times in 0 Posts	Well look at the facts, they are.

06-24-2002, 9:14 PM	#20
Guest Posts: n/a	<< Aiwa, let's try to help him w/ Verizon first, instead of "converting" him to Voicestream.... >> yeah...someone tell aiwa to take his vs and shove it up his ___

06-24-2002, 10:18 PM	#21
Gman Join Date: Mar 2002 Location: San Diego Posts: 475 Phone(s): Treo 700P Provider(s): Sprint Thanks: 0 Thanked 0 Times in 0 Posts Images: 10	This thread has gone way off topic. If no one has anything to say related to the topic then please don't use it as another opportunity to spout that 'my carrier is better than yours' kind of stuff. G.

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06-25-2002, 1:03 AM	#22
larry Go Lakers! Join Date: Oct 2001 Location: Orange County, CA Posts: 13,470 Phone(s): LG Rumor 2, Sanyo Katana II Provider(s): Sprint Thanks: 30 Thanked 26 Times in 25 Posts Images: 156 My Auctions	Looks like this should be ended.