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Old 10-02-2003, 7:43 PM   #1 (permalink)

 
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Default Suddenly, No Signal in Wa. State w/AT&T

This past Monday (9/30) I was able to get a reasonably good signal (2-3 bars at best) with my Nokia 3360 (TDMA). But on Tuesday (10/01) I am seeing zero to 1 bar at best. The battery has a full charge. I'm trying to use the phone from my home, which is in the Marysville/Tulalip area of Western Washington (I live on top of Firetrail Hill).

I've had the 3360 for almost a year and it has typically worked fairly well. I know that I'm probably limited to either AT&T or Verizon (possibly Sprint CDMA) due to the lack of towers. GSM is out of the question. I called AT&T and the only thing that the CS rep. could offer was a warranty exchange. I told her that the phone works fine if I drive 5 miles west (towards Marysville) so that indicated to me that the problem was with the AT&T network. Of course, she was unable to offer any advice other than the formulaic "try another one" (I realise that the conversation was more than likely recorded and she was probably just going down a set checklist: Problem: No signal; Resolution: Get a new phone because of course there's nothing wrong with the AT&T Wireless Network).

I'm going to stop by the store where I bought it and see if I can borrow another 3360 before I commit to the warranty exchange - especially when I have informed AT&T that I will more than likely terminate my service in December.
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Old 10-02-2003, 10:36 PM   #2 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

AT&T TDMA has experienced substantial deterioration in the Puget Sound area, and GSM is a train wreck. The network has more holes than Swiss cheese.

Sprint has a surprisingly good network here, so you might give them a try. Verizon is also excellent, although if you travel around the Northwest a lot, the America's Choice plan has numerous roaming issues.
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Old 10-03-2003, 2:09 AM   #3 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

VW,
I primarily use my AT&T phone outside of town, but after hearing reports like yours, I've been watching the signal meter here in Denver. Like you, I'm finding whole cell sites missing. Where once there was good signal, there is none.

Admittedly, the signal returned to some locations within a few days. But reports like this are becoming all too common. Are they removing TDMA channels for GSM service? Have they taken one good network and one mediocre one, and combined them to make, at best, two mediocre ones?

I bet it's not your phone. Be ready for "Plan B".

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Old 10-03-2003, 2:38 AM   #4 (permalink)

 
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Default Suddenly, No Signal in Wa. State w/AT&T

TDMA seems to just be getting worse. I'm hearing a lot of complaints especially from AT&T users about TDMA now. I myself am not as happy with TDMA as I use to be. You'd proabely be much better off with Verizon Wireless or maybe even Sprint PCS.
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Old 10-03-2003, 2:28 PM   #5 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

Given that AT&T is (currently) running only TDMA on 800 and only GSM on 1900 in its Western markets, one really shouldn't have anything to do with the other. Of course, AT&T could be starting to turn up GSM850, or is letting TDMA problems slide in favor of fixing GSM problems faster (or is so slammed with GSM issues TDMA issues are landing on the back burner.)

I haven't heard any complaints about deteriorating TDMA in AT&T native (NOT SunCom! [img]i/expressions/face-icon-small-wink.gif[/img] ) markets in the Southeast, where (outside Florida) AT&T runs both TDMA and GSM at 1900 and has 30 MHz of spectrum in most markets.

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Old 10-04-2003, 9:56 PM   #6 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

The difference is that AT&T isn't adding any capacity on 800Mhz and is still adding users. In fact, they're reportedly removing trunking capacity from 800MHz and moving it to the 1900MHz GSM. Inadequate trunking and inadequate channels makes for unhappy TDMA users.
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Old 10-07-2003, 4:32 PM   #7 (permalink)

 
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Default Suddenly, No Signal in Wa. State w/AT&T

Well, the signal strength has returned to "normal" which is between 2-3 bars. I'm guessing that Verizon (I assume that they own the towers & AT&T is allowed free roaming - ?) had to perform some maintenance in my area last week.

My AT&T contract is up on Dec. 26 this year. I am seriously considering switching to either Verizon or Sprint, in that order. A salesman at Advantage Wireless in Marysville said that either Co.'s <u>C</u>DMA phones should work better than my current TDMA Nokia 3360 (for this area). I realise that I'm opening up a big can of worms when I ask which Co. is better so I guess I should ask which is the popular favorite? I've heard many Sprint "horror stories" but have never actually checked on the details. I do not plan on signing a contract that is longer than 1 year & my usage is really pretty minimal - - I'm using AT&T's Local Plan (250 min.) for $29.99 and that seems to be fine, with one notable exception. I have looked at the Sprint phones at Radio Shack and there was one nice Samsung flip phone with a color screen but I didn't inquire about the details as I'm not ready to switch yet. Any new phone/provider that I sign up with will have to offer me a free (or close to it) phone with a color screen (I don't care about cameras).
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Old 10-10-2003, 9:55 PM   #8 (permalink)

 
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Default Suddenly, No Signal in Wa. State w/AT&T

Same old.....In 1998 ATTWS told their field people, your TDMA numbers had better be good, or floggings for everybody, meaning, they quit caring about the AMPS network completely. I would venture a reasonably safe guess that they have done the same with TDMA and are getting pounded daily about the GSM network. It's the same everywhere I've been recently on ATTWS. Their GSM has more holes than abandoned oil fields, and unless you're in a HUGE city that already has a gazillion cell sites, good luck.

Not surprising from a company whose own Network Ops people coined the terms "Never be in the same room as a decision", and "the beatings will continue until morale improves".

The sales agents are taking a beating over this too. They can't sell TDMA plans anymore, and GSM doesn't work well in smaller markets.....hmm....sell something that doesn't work well......you do the math....
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Old 10-11-2003, 10:19 PM   #9 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

Wow, this is a continuation of problems that I posted last month re: ATT TDMA here in Denver and all throughout central mountains of Colorado.

When I spoke with one of ATT"s top service managers, she 'assured' me that they were not taking apart the TDMA network in favor of GSM.

I point blank told her, that this customer of ATT's of ten years with the same number will be leaving for Verizon assuming that they don't clear things up soon.

Know what? She had zero response to my statement.

I think there will be lots of migration FROM ATT once Nov 24th comes along and also when customer's contract dates expire.

BTW, she told me that ATT will enforce all existing contracts! Nice to hear that considering I've been a top notch customer of theirs.

They can take their system and put it in a place where the sun don't shine. [img]i/expressions/face-icon-small-smile.gif[/img]
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Old 10-12-2003, 7:06 PM   #10 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

Verizon and AT&T have entirely different infrastructure and do not share facilities anywhere in Califonia that I know of.

Sprint has excellent coverage in and around Marysville, Yuba City and Sacramento. Another very strong carrier in that area is (surprisingly) Nextel. I haven't used my Verizon handset up in Marysville and Yuba City, but it works very well in and around Sacramento.
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Old 10-12-2003, 7:17 PM   #11 (permalink)

 
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Default Suddenly, No Signal in Wa. State w/AT&T

Quote:
Originally posted by: TProphet


Sprint has excellent coverage in and around Marysville, Yuba City and Sacramento. Another very strong carrier in that area is (surprisingly) Nextel.
I'm assuming that you mean Marysville, California, here? FYI, I live in Washington state. Thanks for the input anyway.

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Old 10-15-2003, 5:41 PM   #12 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

Considering the fact that ATT Wireless is headquartered in Redmond, WA, isn't it odd that their service would deteriorate that much in their own home city/state?
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Old 10-19-2003, 3:09 PM   #13 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

Hey, I sell all 5 major carriers in the NW area (Sprint, ATT, T-Mobile, Verizon, and Nextel), and am based in Everett, although I live in Marysville. I can tell you that Sprint DOES have great service in the Marysville area and all around here, I have a Sprint dealer line. I have actually returned 5 ATT phones in the past week due to poor reception in areas where there used to be great reception! I would say look to either Sprint or T-Monile, although up on Firetrail you'll be spotty with T-Mobile. Sprint has some great deals on plans right now... local plan (Washington, Oregon, Idaho) 1000 anytime minutes, unlimited N&W! Free long distance and roaming within WA, OR, and ID.
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Old 10-19-2003, 3:15 PM   #14 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

The general consensus right now seems to be that Sprint is pretty good in most of CA & the NW where they have coverage with the exception of the 101 along the Central coast where there are still a few dead areas.
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Old 10-21-2003, 11:26 AM   #15 (permalink)

 
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Default Suddenly, No Signal in Wa. State w/AT&T

Quote:
Originally posted by: poetic7folly
Hey, I sell all 5 major carriers in the NW area (Sprint, ATT, T-Mobile, Verizon, and Nextel), and am based in Everett, although I live in Marysville. I can tell you that Sprint DOES have great service in the Marysville area and all around here, I have a Sprint dealer line. I have actually returned 5 ATT phones in the past week due to poor reception in areas where there used to be great reception! I would say look to either Sprint or T-Monile, although up on Firetrail you'll be spotty with T-Mobile. Sprint has some great deals on plans right now... local plan (Washington, Oregon, Idaho) 1000 anytime minutes, unlimited N&W! Free long distance and roaming within WA, OR, and ID.
Where do you work? I was under the assumption that either Verizon or Sprint would be my best choices for a CDMA phone. BTW, my AT&T contract won't be over until Dec. 26.

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Old 10-21-2003, 1:33 PM   #16 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

Originally posted by R32VW:

Quote:
This past Monday (9/30) I was able to get a reasonably good signal (2-3 bars at best) with my Nokia 3360 (TDMA). But on Tuesday (10/01) I am seeing zero to 1 bar at best. The battery has a full charge. I'm trying to use the phone from my home, which is in the Marysville/Tulalip area of Western Washington (I live on top of Firetrail Hill).
My sister has a Nokia 3360, and this say problem happened to her.

Here phone used to be pretty good, but the signal has since deteriorated.

We took the phone into our local Cingular store, and they replaced it, since they said the internal antenna sometimes burns out on this particular phone.

Now the phone works like it is a brand new phone.

I think the problem is that like everyone is saying, part of the tdma spectrum is being replaced with GSM.

FYI, I believe Cingular tdma phones' roam on AT&t tdma for free, at least in my area of the U.S.

Just my two cents.

BTW, Cingular has an excellent signal and excellent reception with a tdma capable phone on their home network in a specific city that has a <u>large</u> amount of people.

<u>Can anyone guess what the city is? Hint: It is in the southern half of the United States!</u>


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Old 10-21-2003, 5:58 PM   #17 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

Has AT&T GSM coverage really gone down that badly in Puget Sound? My friend has T-Mobile and he can't pick up any other carrier's signal at the place we work at except AT&T. Hmmmm.....
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Old 10-22-2003, 3:50 AM   #18 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

Yes, I mean Marysville, California wrt Sprint and Nextel. I also live in the Seattle area; Sprint has great service in Marysville WA (as does Verizon), Nextel, not so great.
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Old 10-22-2003, 3:52 AM   #19 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

Geographically, the Seattle area is really tough to cover well. ATTWS may be based here, and their employees definitely feel the pain, but that doesn't make their network any better. GSM is still a mess, and TDMA is going downhill as ATTWS apparently neglects it in favor of improving the GSM infrastructure.

Quote:
Originally posted by: calbee
Considering the fact that ATT Wireless is headquartered in Redmond, WA, isn't it odd that their service would deteriorate that much in their own home city/state?
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Old 10-22-2003, 3:58 AM   #20 (permalink)
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Default Suddenly, No Signal in Wa. State w/AT&T

Well, it's not all roses with Sprint in the Northwest, especially in Portland, the City of Roses. Sprint is actually great in western Washington, and they're right on par with Verizon. However, they aren't so hot in Spokane/Coeur d'Alene (an Ubiquitel affiliate market); the coverage is passable, but noticeably worse than Verizon. Portland isn't so great either, although it's been gradually improving; no more dropped calls on freeways and much better (though still spotty) coverage in the West Hills. Eugene used to be truly awful (dropped calls all around the U of O campus and on Coburg Road; Sprint only really worked well in Springfield along I-5 and--for some strange reason--at the Eugene Airport). However, Sprint poured a lot of money into their network and improved it a great deal; they're now only slightly behind Verizon for quality of coverage.

Quote:
Originally posted by: larry
The general consensus right now seems to be that Sprint is pretty good in most of CA & the NW where they have coverage with the exception of the 101 along the Central coast where there are still a few dead areas.
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Old 10-22-2003, 11:33 AM   #21 (permalink)

 
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Default Suddenly, No Signal in Wa. State w/AT&T

Quote:
Originally posted by: TProphet
Geographically, the Seattle area is really tough to cover well.
TProphet: I really appreciate all of your advice & input. Looks like I'll probably give Sprint a try but not until Dec. 26, when my AT&T contract is up. Hope they have a good deal on a color phone at that time.

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Old 11-08-2003, 11:13 PM   #22 (permalink)
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Hi guys,

I have followed this thread and can tell you I live in the area just NE of Battle Ground Washingon. I had ATT Analog, then Digital, and dropped them after 10 years due to there treatment of "their good customers and their spotty service.
I went to T-mobile GSM and as of 5 minutes ago got free (ya who) their service really sucked even in town! would continously drop calls while driving along with full signal strength, go under an overpass or by a street light (so it seemed)

They were gracious enough to let me out of the contract after 8 months "due to lack of any coverage at my home"
I have been carrying an ATT digital phone around for the last 10 days and as well I have activated (3) verizon CDMA phones. I still get pretty spotty coverage at the house (great coverage everywhere else I have traveled so far) I am driving Tuesday up I-5 to as far as Olympia and then out the Peninsula (I will soon know the extent of coverage)

I have installed an 3 watt 800Mhz amp in my truck and have also installed it in my house (window antanaa) it now gives me a 4 bar signal consistantly! I have plans to get a Wilson amp/repeater http://www.wilsonelectronics.com/amps/BD800AM-B.pdf[L=null] to use in the house to boost the signal to "all" three of my phones on the wireless network?

I have found the folks at Verizon as well as Wilson Electronics very good to work with.

By the way the TDMA signal strength in the ATT network around here has dramatically improved however they are not putting any more into it and their attempt to build a GSM network is a disimal failure (known by all that work at ATT)

Hope this helps someone in the SW Washington area

Tim

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Old 11-08-2003, 11:34 PM   #23 (permalink)

 
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Default Suddenly, No Signal in Wa. State w/AT&T

thawmeout: Are you talking about this Wilson Amp/Repeater? If so, do you know how much it costs? There's a store in Arlington, Wa. called ALF Enterprises that carries most, if not all, of the Wilson product line and they're only a few miles away from my house so I'll probably pay them a visit. Thanks for the heads-up! [img]i/expressions/face-icon-small-cool.gif[/img]
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