Western US Wireless Forum | Subject: VERIZON'S "Your problem is our problem the first time you call" in U.S. Wireless Forums [Archive]; What the heck does that mean?!?!?! Do we go to a third party to get the problem resolved??... | |||||||
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10-01-2003, 1:45 PM
| #2 (permalink) |
  Join Date: Dec 2002 Location: Johnson City, TN Posts: 1,418
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|  VERIZON'S "Your problem is our problem the first time you call"
Not sure if this post is a joke or not but... basically it means if you have a problem VZW will consider it their problem as soon as you let them know. I always thought this was pretty clear... |
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10-01-2003, 10:38 PM
| #3 (permalink) |
| Fresh Member  Join Date: Aug 2003 Posts: 29
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| VERIZON'S "Your problem is our problem the first time you call"
Just a concept, but... ISNT THAT HOW ALL SERVICE PROVIDERS SHOULD THINK??!! I mean, its rediculous that ONLY Verizon would have that slogan...when its really the providers assurance, and assistance the consumer seeks... I know if my phone has a problem, its usually something wrong with my end, and Sprint is the only one who really cares enough to replace the phones, in most cases. Some providers dont do anything. I think thats wrong. They should AT LEAST get you a loaner, and send your phone to the manufacture center to get it repaired, if still under warranty. Thats the LEAST they could do. Then you got people like Verizon, who insist that ANY problem on the network is their problem. I agree. Its not my fault my coverage slacks in some areas....who else would I call? "Wireless Police"? Dont think so... So in closing... It is always the service providers problem if the customer, or consumer is NOT happy, or satisfied, or has a problem..because without the customer, there would be no company left... I just wish that all carriers, ESPECIALLY AT&T had that mentality. |
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10-01-2003, 11:07 PM
| #4 (permalink) |
| \/\/ireless /\dvisor   Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 9,844
Phone(s): KR/\ZR K1·/\/\OTO i880 Provider(s): ·T···Mobile·Sprint/Nextel Devices: ·Samy\/\/ep200·/\/\otoH12 Thanks: 3
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Images: 19  | VERIZON'S "Your problem is our problem the first time you call"
well Therog, at least you didn't sign a life contract,hopefully you just sign a 2, and even better if it's only 1[img]i/expressions/face-icon-small-wink.gif[/img]
__________________ (oOO \ (||||)(||||) / OOo) ...............BMW |
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10-01-2003, 11:13 PM
| #5 (permalink) |
| Fresh Member Join Date: Aug 2003 Posts: 29
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| VERIZON'S "Your problem is our problem the first time you call"
Actually, Im on the AT&T Go Phone plan... Unfortunately its a limited coverage area. I got it cause I dont like contracts, I wanted something cheap, and try out GSM, since its catching on in the US, like a wildfire in the Santa Ana mountains in summer. I do however, plan to go to T-Mobile, mostly cause its cheap, the coverage is anything better then AT&T, and its got a lot of roaming overseas, and soon coming to Canada, an area I travel to often. For me, its the best choice, as Cingular doesnt offer me the minutes I need, at a price Im willing to pay....and the roaming charges for the plans in my area, are definately NOT what I would like to pay for..not worth it for a traveler like me. Cingular doesnt offer a NO ROAMING agreement for Oregon, where Im at half my life.....haha! Enjoy |
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10-01-2003, 11:20 PM
| #6 (permalink) |
| \/\/ireless /\dvisor Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 9,844
Phone(s): KR/\ZR K1·/\/\OTO i880 Provider(s): ·T···Mobile·Sprint/Nextel Devices: ·Samy\/\/ep200·/\/\otoH12 Thanks: 3
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Images: 19 | VERIZON'S "Your problem is our problem the first time you call"
well even better then.[img]i/expressions/face-icon-small-wink.gif[/img] alot of people are going with T-mobile for that very reason, cheaper calling plans, and more minutes, and Katherine Zeta Jones is surely better looking than the nerd from "CAN YOU HEAR ME NOW?" ...........lol
__________________ (oOO \ (||||)(||||) / OOo) ...............BMW |
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10-02-2003, 1:14 AM
| #7 (permalink) |
| Junior Member  Join Date: Dec 2002 Posts: 133
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| VERIZON'S "Your problem is our problem the first time you call"
Help! My thread has been hijacked!!!!! The fourth reply is already on another subject and the fifth has nothing to do with my original statement. The motto of Verizon should be "Your problem is ours to RESOLVE the very first time you call." Now THAT is comforting.
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10-02-2003, 9:23 AM
| #8 (permalink) | |
| \/\/ireless /\dvisor Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 9,844
Phone(s): KR/\ZR K1·/\/\OTO i880 Provider(s): ·T···Mobile·Sprint/Nextel Devices: ·Samy\/\/ep200·/\/\otoH12 Thanks: 3
Thanked 5 Times in 5 Posts
Images: 19 | VERIZON'S "Your problem is our problem the first time you call" Quote:
__________________ (oOO \ (||||)(||||) / OOo) ...............BMW | |
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10-02-2003, 12:15 PM
| #9 (permalink) |
| Junior Member Join Date: Dec 2002 Posts: 133
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| VERIZON'S "Your problem is our problem the first time you call"
If Catherine Zeta Jones is your idea of a customer service discussion, then by all means I will participate. Your problem will be resolved the first time you call...heh heh.
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10-02-2003, 1:10 PM
| #10 (permalink) | |
 Join Date: Aug 2002 Posts: 1,044
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| VERIZON'S "Your problem is our problem the first time you call" Quote:
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10-02-2003, 1:46 PM
| #11 (permalink) | |
| Join Date: Dec 2002 Location: Johnson City, TN Posts: 1,418
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| VERIZON'S "Your problem is our problem the first time you call" Quote:
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10-02-2003, 1:48 PM
| #12 (permalink) | |
| Join Date: Dec 2002 Location: Johnson City, TN Posts: 1,418
Phone(s): Samsung A670, LG VX6100, AirPrime PC 5220 Provider(s): Verizon Wireless Thanks: 0
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| VERIZON'S "Your problem is our problem the first time you call" Quote:
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10-02-2003, 1:56 PM
| #13 (permalink) | |
| \/\/ireless /\dvisor Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 9,844
Phone(s): KR/\ZR K1·/\/\OTO i880 Provider(s): ·T···Mobile·Sprint/Nextel Devices: ·Samy\/\/ep200·/\/\otoH12 Thanks: 3
Thanked 5 Times in 5 Posts
Images: 19 | VERIZON'S "Your problem is our problem the first time you call" Quote:
__________________ (oOO \ (||||)(||||) / OOo) ...............BMW | |
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10-02-2003, 9:34 PM
| #14 (permalink) |
| Junior Member Join Date: Dec 2002 Posts: 133
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| VERIZON'S "Your problem is our problem the first time you call"
Now that was a typical Verizon Customer response. Nothing we can do for you here...NEXT! YOUR PROBLEM IS OUR PROBLEM THE FIRST TIME YOU CALL...heh heh. |
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10-02-2003, 10:29 PM
| #15 (permalink) | |
| I *am* a mobile phone   Join Date: Nov 2002 Location: Renton, WA Posts: 576
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| VERIZON'S "Your problem is our problem the first time you call"
It's more like "we'll say a bunch of meaningless platitudes the first time you call, but not actually fix anything," in my experience. But my expectations are probably too high... I'd like them to actually take a trouble report, issue a ticket number, and track it from initiation to resolution like Sprint PCS does. Sprint may be difficult to deal with, but they are nothing if not serious about resolving technical problems. Quote:
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10-02-2003, 10:30 PM
| #16 (permalink) | |
| \/\/ireless /\dvisor Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 9,844
Phone(s): KR/\ZR K1·/\/\OTO i880 Provider(s): ·T···Mobile·Sprint/Nextel Devices: ·Samy\/\/ep200·/\/\otoH12 Thanks: 3
Thanked 5 Times in 5 Posts
Images: 19 | VERIZON'S "Your problem is our problem the first time you call" Quote:
__________________ (oOO \ (||||)(||||) / OOo) ...............BMW | |
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10-02-2003, 10:31 PM
| #17 (permalink) | |
| I *am* a mobile phone Join Date: Nov 2002 Location: Renton, WA Posts: 576
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| VERIZON'S "Your problem is our problem the first time you call"
Before you try T-Mobile, you might want to read about my experience with them this week... they lost me as a customer after only a day. Quote:
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10-02-2003, 10:47 PM
| #18 (permalink) |
| \/\/ireless /\dvisor Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 9,844
Phone(s): KR/\ZR K1·/\/\OTO i880 Provider(s): ·T···Mobile·Sprint/Nextel Devices: ·Samy\/\/ep200·/\/\otoH12 Thanks: 3
Thanked 5 Times in 5 Posts
Images: 19 | VERIZON'S "Your problem is our problem the first time you call"
[quote] Originally posted by: TProphet Before you try T-Mobile, you might want to read about my experience with them this week... they lost me as a customer after only a day. [quote] Originally posted by: therog Actually, Im on the AT&T Go Phone plan... Unfortunately its a limited coverage area. I got it cause I dont like contracts, I wanted something cheap, and try out GSM, since its catching on in the US, like a wildfire in the Santa Ana mountains in summer. I do however, plan to go to T-Mobile, mostly cause its cheap, the coverage is anything better then AT&T, and its got a lot of roaming overseas, and soon coming to Canada, an area I travel to often. For me, its the best choice, as Cingular doesnt offer me the minutes I need, at a price Im willing to pay....and the roaming charges for the plans in my area, are definately NOT what I would like to pay for..not worth it for a traveler like me. Cingular doesnt offer a NO ROAMING agreement for Oregon, where Im at half my life.....haha! sorry to hear about your experience with T-mobile, just so happens that one of my co-workers whent through a similar incident.
__________________ (oOO \ (||||)(||||) / OOo) ...............BMW |
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10-03-2003, 12:23 PM
| #19 (permalink) |
| Junior Member Join Date: Dec 2002 Posts: 133
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| VERIZON'S "Your problem is our problem the first time you call"
TProphet Thank you for your feedback. Though I have never used Sprint, the follow through procedure you have pointed out would certainly benefit Verizon customers. THIS POST IS DIRECTED TO VERIZON CUSTOMERS. If you have a comment regarding Verizon customer service ONLY, please post it here. Thank you |
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10-05-2003, 3:27 PM
| #20 (permalink) |
| Fresh Member Join Date: Oct 2002 Posts: 27
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| VERIZON'S "Your problem is our problem the first time you call"
ATT -- T-Mobile -- Cingular -- Alltel -- Sprint -- Oh for goodness sakes let a post take its course. who cares if we start talking about something else? loosen up! |
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10-05-2003, 5:49 PM
| #21 (permalink) | ||
| Join Date: Dec 2002 Location: Johnson City, TN Posts: 1,418
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10-05-2003, 7:43 PM
| #22 (permalink) |
| Junior Member   Join Date: Apr 2003 Location: Atlanta/Marietta, GA Posts: 188
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| VERIZON'S "Your problem is our problem the first time you call"
Have been a Verizon customer since they acquired Airtouch Cellular in October 2000. Out of three calls in three years to tech support for minor issues, I always recived a callback from a tech and the issue was resolved within 24 hours. Most recently, I had an issue with a garbage phone (LG VX-2000) and it was resolved by the store manager, I was given a NEW Motorola V120E (which works flawlessly, almost 82 hours of TT on it in just over a month). Verizon is not perfect, but they have always GONE OUT OF THEIR WAY to help me. I use around 4K minutes a month, MOSTLY OFF PEAK (free N/WE), my avg bill is under 60 bucks a month, so it is not as if I am a big ARPU for them anyway. I pay my bill on time and they have always given me excellent service. In metro Atanta, they have the best in building service BAR NONE. Never had any issues with them that weren't resolved. If you are not happy with them, rather than complaining about it relentlessly, how about trying another provider? and use the trial period and make sure the service/phone work for you. Understand your rate plan, ASK QUESTIONS, READ THE MICE TYPE. DO SOME RESEARCH. Ask your friends/business associates what wireless they have and how it works. NO WIRELESS SERVICE IS PERFECT. WIRELESS IS NOT LANDLINE. AND NEVER WILL BE. One must understand there are limitations to the technology. |
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