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10-01-2003, 1:04 PM
| #1 |
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|  VERIZONS "your problem is our problem the first time you call"
What the heck does that mean?!?!?! Do we go to a third party to get the problem resolved??
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10-01-2003, 1:45 PM
| #2 |
  Join Date: Dec 2002 Location: Johnson City, TN Posts: 1,418
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| VERIZON'S "Your problem is our problem the first time you call"
Not sure if this post is a joke or not but... basically it means if you have a problem VZW will consider it their problem as soon as you let them know. I always thought this was pretty clear... |
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10-01-2003, 10:38 PM
| #3 |
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| VERIZON'S "Your problem is our problem the first time you call"
Just a concept, but... ISNT THAT HOW ALL SERVICE PROVIDERS SHOULD THINK??!! I mean, its rediculous that ONLY Verizon would have that slogan...when its really the providers assurance, and assistance the consumer seeks... I know if my phone has a problem, its usually something wrong with my end, and Sprint is the only one who really cares enough to replace the phones, in most cases. Some providers dont do anything. I think thats wrong. They should AT LEAST get you a loaner, and send your phone to the manufacture center to get it repaired, if still under warranty. Thats the LEAST they could do. Then you got people like Verizon, who insist that ANY problem on the network is their problem. I agree. Its not my fault my coverage slacks in some areas....who else would I call? "Wireless Police"? Dont think so... So in closing... It is always the service providers problem if the customer, or consumer is NOT happy, or satisfied, or has a problem..because without the customer, there would be no company left... I just wish that all carriers, ESPECIALLY AT&T had that mentality. |
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10-01-2003, 11:07 PM
| #4 |
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Images: 19  | VERIZON'S "Your problem is our problem the first time you call"
well Therog, at least you didn't sign a life contract,hopefully you just sign a 2, and even better if it's only 1[img]i/expressions/face-icon-small-wink.gif[/img]
__________________  (oOO \ (||||)(||||) / OOo) Any misspellings or grammatical errors in the above statement are intentional; they are placed there for the enjoyment of those who like to point them out. |
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10-01-2003, 11:13 PM
| #5 |
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| VERIZON'S "Your problem is our problem the first time you call"
Actually, Im on the AT&T Go Phone plan... Unfortunately its a limited coverage area. I got it cause I dont like contracts, I wanted something cheap, and try out GSM, since its catching on in the US, like a wildfire in the Santa Ana mountains in summer. I do however, plan to go to T-Mobile, mostly cause its cheap, the coverage is anything better then AT&T, and its got a lot of roaming overseas, and soon coming to Canada, an area I travel to often. For me, its the best choice, as Cingular doesnt offer me the minutes I need, at a price Im willing to pay....and the roaming charges for the plans in my area, are definately NOT what I would like to pay for..not worth it for a traveler like me. Cingular doesnt offer a NO ROAMING agreement for Oregon, where Im at half my life.....haha! Enjoy |
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10-01-2003, 11:20 PM
| #6 |
| \/\/ireless /\dvisor
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Images: 19 | VERIZON'S "Your problem is our problem the first time you call"
well even better then.[img]i/expressions/face-icon-small-wink.gif[/img] alot of people are going with T-mobile for that very reason, cheaper calling plans, and more minutes, and Katherine Zeta Jones is surely better looking than the nerd from "CAN YOU HEAR ME NOW?" ...........lol
__________________ (oOO \ (||||)(||||) / OOo) Any misspellings or grammatical errors in the above statement are intentional; they are placed there for the enjoyment of those who like to point them out. |
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10-02-2003, 1:14 AM
|  Original Poster
#7 |
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| VERIZON'S "Your problem is our problem the first time you call"
Help! My thread has been hijacked!!!!! The fourth reply is already on another subject and the fifth has nothing to do with my original statement. The motto of Verizon should be "Your problem is ours to RESOLVE the very first time you call." Now THAT is comforting.
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10-02-2003, 9:23 AM
| #8 | |
| \/\/ireless /\dvisor
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Images: 19 | VERIZON'S "Your problem is our problem the first time you call" Quote:
__________________ (oOO \ (||||)(||||) / OOo) Any misspellings or grammatical errors in the above statement are intentional; they are placed there for the enjoyment of those who like to point them out. | |
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10-02-2003, 12:15 PM
| Original Poster
#9 |
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| VERIZON'S "Your problem is our problem the first time you call"
If Catherine Zeta Jones is your idea of a customer service discussion, then by all means I will participate. Your problem will be resolved the first time you call...heh heh.
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10-02-2003, 1:10 PM
| #10 | |
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10-02-2003, 1:46 PM
| #11 | |
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10-02-2003, 1:48 PM
| #12 | |
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10-02-2003, 1:56 PM
| #13 | |
| \/\/ireless /\dvisor
Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 10,108
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Images: 19 | VERIZON'S "Your problem is our problem the first time you call" Quote:
__________________ (oOO \ (||||)(||||) / OOo) Any misspellings or grammatical errors in the above statement are intentional; they are placed there for the enjoyment of those who like to point them out. | |
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10-02-2003, 9:34 PM
| Original Poster
#14 |
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| VERIZON'S "Your problem is our problem the first time you call"
Now that was a typical Verizon Customer response. Nothing we can do for you here...NEXT! YOUR PROBLEM IS OUR PROBLEM THE FIRST TIME YOU CALL...heh heh. |
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10-02-2003, 10:29 PM
| #15 | |
| I *am* a mobile phone 
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| VERIZON'S "Your problem is our problem the first time you call"
It's more like "we'll say a bunch of meaningless platitudes the first time you call, but not actually fix anything," in my experience. But my expectations are probably too high... I'd like them to actually take a trouble report, issue a ticket number, and track it from initiation to resolution like Sprint PCS does. Sprint may be difficult to deal with, but they are nothing if not serious about resolving technical problems. Quote:
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10-02-2003, 10:30 PM
| #16 | |
| \/\/ireless /\dvisor
Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 10,108
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Images: 19 | VERIZON'S "Your problem is our problem the first time you call" Quote:
__________________ (oOO \ (||||)(||||) / OOo) Any misspellings or grammatical errors in the above statement are intentional; they are placed there for the enjoyment of those who like to point them out. | |
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10-02-2003, 10:31 PM
| #17 | |
| I *am* a mobile phone
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| VERIZON'S "Your problem is our problem the first time you call"
Before you try T-Mobile, you might want to read about my experience with them this week... they lost me as a customer after only a day. Quote:
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10-02-2003, 10:47 PM
| #18 |
| \/\/ireless /\dvisor
Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 10,108
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Images: 19 | VERIZON'S "Your problem is our problem the first time you call"
[quote] Originally posted by: TProphet Before you try T-Mobile, you might want to read about my experience with them this week... they lost me as a customer after only a day. [quote] Originally posted by: therog Actually, Im on the AT&T Go Phone plan... Unfortunately its a limited coverage area. I got it cause I dont like contracts, I wanted something cheap, and try out GSM, since its catching on in the US, like a wildfire in the Santa Ana mountains in summer. I do however, plan to go to T-Mobile, mostly cause its cheap, the coverage is anything better then AT&T, and its got a lot of roaming overseas, and soon coming to Canada, an area I travel to often. For me, its the best choice, as Cingular doesnt offer me the minutes I need, at a price Im willing to pay....and the roaming charges for the plans in my area, are definately NOT what I would like to pay for..not worth it for a traveler like me. Cingular doesnt offer a NO ROAMING agreement for Oregon, where Im at half my life.....haha! sorry to hear about your experience with T-mobile, just so happens that one of my co-workers whent through a similar incident.
__________________ (oOO \ (||||)(||||) / OOo) Any misspellings or grammatical errors in the above statement are intentional; they are placed there for the enjoyment of those who like to point them out. |
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10-03-2003, 12:23 PM
| Original Poster
#19 |
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| VERIZON'S "Your problem is our problem the first time you call"
TProphet Thank you for your feedback. Though I have never used Sprint, the follow through procedure you have pointed out would certainly benefit Verizon customers. THIS POST IS DIRECTED TO VERIZON CUSTOMERS. If you have a comment regarding Verizon customer service ONLY, please post it here. Thank you |
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10-05-2003, 3:27 PM
| #20 |
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| VERIZON'S "Your problem is our problem the first time you call"
ATT -- T-Mobile -- Cingular -- Alltel -- Sprint -- Oh for goodness sakes let a post take its course. who cares if we start talking about something else? loosen up! |
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10-05-2003, 5:49 PM
| #21 | ||
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10-05-2003, 7:43 PM
| #22 |
| Junior Member   Join Date: Apr 2003 Location: Atlanta/Marietta, GA Posts: 188
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| VERIZON'S "Your problem is our problem the first time you call"
Have been a Verizon customer since they acquired Airtouch Cellular in October 2000. Out of three calls in three years to tech support for minor issues, I always recived a callback from a tech and the issue was resolved within 24 hours. Most recently, I had an issue with a garbage phone (LG VX-2000) and it was resolved by the store manager, I was given a NEW Motorola V120E (which works flawlessly, almost 82 hours of TT on it in just over a month). Verizon is not perfect, but they have always GONE OUT OF THEIR WAY to help me. I use around 4K minutes a month, MOSTLY OFF PEAK (free N/WE), my avg bill is under 60 bucks a month, so it is not as if I am a big ARPU for them anyway. I pay my bill on time and they have always given me excellent service. In metro Atanta, they have the best in building service BAR NONE. Never had any issues with them that weren't resolved. If you are not happy with them, rather than complaining about it relentlessly, how about trying another provider? and use the trial period and make sure the service/phone work for you. Understand your rate plan, ASK QUESTIONS, READ THE MICE TYPE. DO SOME RESEARCH. Ask your friends/business associates what wireless they have and how it works. NO WIRELESS SERVICE IS PERFECT. WIRELESS IS NOT LANDLINE. AND NEVER WILL BE. One must understand there are limitations to the technology. |
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10-06-2003, 4:43 AM
| #23 |
| I *am* a mobile phone
Join Date: Nov 2002 Location: Renton, WA Posts: 576
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| VERIZON'S "Your problem is our problem the first time you call"
Don't get me wrong... Verizon is really, really good about resolving equipment problems. I've had great luck with them in this regard. They replaced a faulty CLA almost a year later with a handsfree kit, gratis (they didn't have the CLA anymore, so they just gave me a handsfree kit). I also bought a refurbished Kyocera 2235 handset on eBay to replace one I dropped and broke (I could have done a New Every Two, but didn't want to sign a 2 year contract and I also have a lot of Kyocera 2235 accessories I didn't want to replace). The phone came to me from an eBay seller out in some Texas cow pasture, and it had not only the original AC PRL on it, but a crusty old firmware revision that didn't support ERI. I took it in to the Bellevue Square Verizon store, and asked them to flash it with the current revision. Unfortunately, no matter what they did, they couldn't get the firmware to "take." Verizon was under absolutely no obligation to do so, but they said "Hey, do you mind if we just swap out this phone for a new replacement at no charge instead?" Did I mind?! I gladly took them up on the offer. They even manually loaded the 10085 PRL for me, to replace the broken default 10110 PRL that was pushed down during OTA programming. Equipment upgrades work really well. Anything that matches the predefined scripts that Verizon CS reps deal with works really well too, in general. However, start talking about, say, technical problems that are consistently reproducible where roaming can randomly and unnecessarily occur (an old issue that was indirectly fixed in southwest Washington when USCC was added as a preferred roaming partner), and watch Verizon stonewall. This is where I've had problems--Verizon seems to have taken the attitude that their network is perfect, nothing could possibly be wrong with it.... and on the off chance that something were, a customer certainly doesn't have anything useful to report. |
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10-06-2003, 10:11 AM
| #24 |
| \/\/ireless /\dvisor
Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 10,108
Phone(s): KR/\ZR K1·/\/\OTO i880, BBCURVE 8350i Provider(s): ·T···Mobile·Sprint/Nextel Devices: /\/\otoH12·/\/\otoH690 Thanks: 3
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Images: 19 | VERIZON'S "Your problem is our problem the first time you call"
[quote] Originally posted by: poetic7folly ATT -- T-Mobile -- Cingular -- Alltel -- Sprint -- Oh for goodness sakes let a post take its course. who cares if we start talking about something else? loosen up! bump....
__________________ (oOO \ (||||)(||||) / OOo) Any misspellings or grammatical errors in the above statement are intentional; they are placed there for the enjoyment of those who like to point them out. |
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10-08-2003, 1:39 AM
| Original Poster
#25 |
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| VERIZON'S "Your problem is our problem the first time you call"
You come to this post, tell me to loosen up, add nothing of value except whine and you are...? As for the customer service in Los Angeles, well we very rarely if any get a call back in regards to a problem. As for the good customer service in Georgia...it must be southern hospitality. |
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