Verizon Billing

[kyousif]

Recently Verizon upgraded their billing software in my area San Diego, CA. I had read that some people had billing errors and problems right after there upgrades in other states that were upgraded earlier. I have a Family share plan and the day after my current billing cycle began 1 phone that IS ONLY USED 4 m2m showed 600 minutes peak and now 2 weeks later shows 1600 and the other 2 phones are ok. I have contacted *611 but they say there is nothing they can do or to figure it out untill it gets billed but im concerned because im technically over my minutes right now. Any advice, knowledge or info would be appreciated. Thanks

[bassman]

I don't have much advice for you but this, along with other threads that have dealt with billing issues in regards with Verizon is the reason that I will never go with them. I have read and heard too many stories about billing errors with them. Granted, they fix the problems but it still takes time and energy from your day to deal with these things and that, in my opinion, is not worth it. I have had ATT for 1-1/2 years now and have not had one single issue with billing. I may now, however, just jinxed myself!

Jim

[budney]

kyousif - I hope you don't have any problems. When I did my EZ Move from OR to SoCal in January. They put my account on to the new system. Well... my bills from January to April were never correct, wrong plan, length of contract, promo, & no insurance. Also for the last two months I was having phone troubles, which never got fixed. My past experiance with Verizon in Las Vegas & OR were awesome, but SoCal was a nightmare. I hope you can get things resolved quickly with good CS help.

[rappo]

I have had problems with Verizons billing. Long story short, problem couldn't be solved on their end because I didn't have "detailed billing." I had to go through EVERY CALL to figure out the mistakes and then inform them what I found. They said I had to mail in what I found for their people to investigate. All in all, I had to pay the entire bill, period. Any corrections that needed to be made they would do on my next bill.....

[Arnie]

Verizon is very good on giving refunds when you have a problem. I suggest use your phone as usual and if you get billed for more than you used, call CS.