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Fathead · 06-08-2005, 10:53 PM

I got a letter from a collection agency saying I have an unpaid debt to VZW. My account is in good standing. So I call to find out what's going on, the first guy spouts off the whole "one call resolution" stuff, can't figure it out, sends me to financial services. Understandable. The guy in FS tells me he'll only deal with active accounts (my account is active and in good standing) and that I'll have to wait to tomorrow to call some other department which is closed.

I informed him that he shouldn't spout out one call resolution if he won't bother to even check my account and just tells me to call someone else tomorrow.

Oh boy.

~~RJB~~ · 06-08-2005, 11:37 PM

Are you still worried?? then they didnt make much of that guarantee did they lol.

Critic · 06-09-2005, 2:17 AM

Fathead - did the collection agency notice give you enough information to confirm that the account they're trying to collect on is your current account? Is it possible that the account they're referencing is an account from years ago (possibly from BAM, GTE or AirTouch) that you thought was long gone?

And, for that matter, have you confirmed with the collection agency that the notice is legit? There should be at least a phone number on the collection agency's letter.

I don't know how much of an answer you'd get from VZW. In many situations, once a company turns an account over to a collection agency, it's considered to be 'closed' by the company, and either they get their money or they don't.

Gamer03 · 06-09-2005, 6:05 PM

I agree with Critic.

I would also get a case number or reference number and the person that you spoke with for your personal records.

Fathead · 06-09-2005, 10:10 PM

I only got cell service in 2001, so i wasn't with a vzw predecessor.

And I don't care if he couldn't find anything, the point is that he didn't try, he told me he only dealt with active accounts (which is what I have) and that I would have to call someone else, (which in my mind is not one call resolution).

Gamer03 · 06-09-2005, 10:12 PM

Quote:

Originally Posted by Fathead

I only got cell service in 2001, so i wasn't with a vzw predecessor.

And I don't care if he couldn't find anything, the point is that he didn't try, he told me he only dealt with active accounts (which is what I have) and that I would have to call someone else, (which in my mind is not one call resolution).

Well it sounds to me like the guy has no idea what he is doing.

06-08-2005, 10:53 PM	#1 (permalink)
Fathead Cingular Troll=OK! Join Date: Jun 2003 Location: Pocatello, ID Posts: 1,017 Thanks: 0 Thanked 0 Times in 0 Posts	Great job with the worry free guarantee today, VZW I got a letter from a collection agency saying I have an unpaid debt to VZW. My account is in good standing. So I call to find out what's going on, the first guy spouts off the whole "one call resolution" stuff, can't figure it out, sends me to financial services. Understandable. The guy in FS tells me he'll only deal with active accounts (my account is active and in good standing) and that I'll have to wait to tomorrow to call some other department which is closed. I informed him that he shouldn't spout out one call resolution if he won't bother to even check my account and just tells me to call someone else tomorrow. Oh boy.

06-08-2005, 11:37 PM	#2 (permalink)
~~RJB~~ Banned Join Date: Dec 2004 Posts: 7,040 Thanks: 35 Thanked 13 Times in 13 Posts Images: 69	Re: Great job with the worry free guarantee today, VZW Are you still worried?? then they didnt make much of that guarantee did they lol.

06-09-2005, 2:17 AM	#3 (permalink)
Critic The Digital Ruler Join Date: Sep 2003 Location: Princeton NJ Posts: 1,295 Phone(s): Palm Treo 700p, (Motorola V710 - retired) Provider(s): Verizon Wireless Devices: Apple iPod 20gb (Gen4) Thanks: 0 Thanked 0 Times in 0 Posts My Auctions	Re: Great job with the worry free guarantee today, VZW Fathead - did the collection agency notice give you enough information to confirm that the account they're trying to collect on is your current account? Is it possible that the account they're referencing is an account from years ago (possibly from BAM, GTE or AirTouch) that you thought was long gone? And, for that matter, have you confirmed with the collection agency that the notice is legit? There should be at least a phone number on the collection agency's letter. I don't know how much of an answer you'd get from VZW. In many situations, once a company turns an account over to a collection agency, it's considered to be 'closed' by the company, and either they get their money or they don't. __________________ The innocent shall suffer. Big time.

06-09-2005, 6:05 PM	#4 (permalink)
Gamer03 Technology Aficionado Join Date: Jul 2003 Location: The Florida Everglades Posts: 8,310 Phone(s): BlackBerry Bold (me), AT&T Tilt (Dad), Motorola Razr 2 V9 (mom), Motorola Razr 2 V9 (sis) Provider(s): AT&T (4 lines on a FS plan) Devices: NB;GPS;Sling Pro; iPod 80GB; Kenwood DDX512 Thanks: 9 Thanked 6 Times in 5 Posts Images: 68	Re: Great job with the worry free guarantee today, VZW I agree with Critic. I would also get a case number or reference number and the person that you spoke with for your personal records. __________________ My Video Game Systems (in order of purchase): Sega Genesis > Sega 32x > Sega CD > Sega GameGear > PS1 (died so I upgraded)> PS1 DualShock > PS2 > Xbox > Xbox 360 Premium (died so I upgraded)> Xbox 360 Elite > PS3 80 GB

06-09-2005, 10:10 PM	#5 (permalink)
Fathead Cingular Troll=OK! Join Date: Jun 2003 Location: Pocatello, ID Posts: 1,017 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Great job with the worry free guarantee today, VZW I only got cell service in 2001, so i wasn't with a vzw predecessor. And I don't care if he couldn't find anything, the point is that he didn't try, he told me he only dealt with active accounts (which is what I have) and that I would have to call someone else, (which in my mind is not one call resolution).

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