Verizon extended my contract without telling anyone...?

[rockluvr1988]

We have a plan that was grandfathered in from Alltel. 1 week i looked on Verizons site and my contract end date was January 11th. I saw that multiple times and even have it written down because we were making plans to change carriers and that was the time we were going to do it. A week later I look again and my end date March 11th. I don't know why it would be this way.

My upgrade availability day is November 11th this year. That would be 4months before the march day. I thought Verizon only let you upgrade 3 months before. So that doesn't make any sense either.

Edit: I remember I upgraded my phone to the LG Scoop with Alltel the day it came out. Which I believe, according the googling I just did, was February 14th 2008. So wouldn't that make my end date 2/14/2010? What is going on? If I can find my documentation would this give us grounds to cancel that one line without an ETF? I did not sign a 2 year and 1 month contract.

[bikebryan]

Originally Posted by rockluvr1988

We have a plan that was grandfathered in from Alltel. 1 week i looked on Verizons site and my contract end date was January 11th. I saw that multiple times and even have it written down because we were making plans to change carriers and that was the time we were going to do it. A week later I look again and my end date March 11th. I don't know why it would be this way.

My upgrade availability day is November 11th this year. That would be 4months before the march day. I thought Verizon only let you upgrade 3 months before. So that doesn't make any sense either.

Edit: I remember I upgraded my phone to the LG Scoop with Alltel the day it came out. Which I believe, according the googling I just did, was February 14th 2008. So wouldn't that make my end date 2/14/2010? What is going on? If I can find my documentation would this give us grounds to cancel that one line without an ETF? I did not sign a 2 year and 1 month contract.

VZW policy on standard upgrades is 120 days, not 90. Alltel adopted that policy right after VZW closed on the sale.

As for why you contract may be a "little" longer - it has to do with the way Alltel did upgrades. If you upgraded while you still had a contract, they adjusted the contract so it had one month or less on it, then your new two year agreement started at the end of that time frame. So if you old agreement expired in let's say april, and you upgraded in Feb, they could have very well adjusted the original contract down to one month or less remaining then upgraded you. So though you upgraded in Feb, the actual "contract" term you were using started in March. That's just the way it worked.

So what you are saying with the dates you are giving is very feasible.

[fatherstoney]

so bassically what it sounds like was a new every 2 kinda deal... vzw lets you upgrade your phone after completing 20 months of your 2 year contract... not 21 i have no idea why it would have added another month.. im still just a trainee learnin the cs ropes hope this kinda helped if ur still checkin this. if u have any questions call your customer service and they WILL do wat ever they can they will also make sure you are completely happy with the plan you have as far as how you use your phone,

bye

[gruss]

Wirelessly posted (E2: LGE-AX830/1.0 UP.Browser/6.2.3.8 (GUI) MMP/2.0)

alltel never stacked contracts. call in and complain if they dont fix it make them provide ur contract. they have to keep a copy too ;-)

[bikebryan]

Originally Posted by gruss

Wirelessly posted (E2: LGE-AX830/1.0 UP.Browser/6.2.3.8 (GUI) MMP/2.0)

alltel never stacked contracts. call in and complain if they dont fix it make them provide ur contract. they have to keep a copy too ;-)

Service agreements were not supposed to be stacked but it did happen.

However, there is no "contract" that can be sent to you. If it is done online, through telesales or CS, there was nothing that was ever "signed" to produce for you. However, if you can show that stacking has occured, CS will adjust the dates according to your actual purchase dates and incept dates (we do it all the time).

VZW has a much better system regarding this. When you purchase in-store you sign a receipt which is scanned and logged. When doing it online, through telesales or CS, when you receive the equipment you have to go through their automated Electronic Signature Capture (ESC) system showing you agreed to the terms & conditions (including dates) as outlined in the documents you received in the package.

[gruss]

Wirelessly posted (E2: LGE-AX830/1.0 UP.Browser/6.2.3.8 (GUI) MMP/2.0)

True but they should be able to provide either the bill with equipment charges or maybe a receipt if some other form of payment was used

[bikebryan]

Originally Posted by gruss

Wirelessly posted (E2: LGE-AX830/1.0 UP.Browser/6.2.3.8 (GUI) MMP/2.0)

True but they should be able to provide either the bill with equipment charges or maybe a receipt if some other form of payment was used

Nope. It is up to the customer to save those sorts of things, not the company - same as any other company or retailer.