Obtaining the caller ID info for people who leave voicemails?!?!?

[SPL Tech]

I own the Samsung Glide and apparently the MIT graduates there engineered the phone with the assumption that there is no possible way you could not know who left you a voicemail. So accordingly the phone does not log a "missed call" or "received call" slot for someone who left a voicemail. It only logs the call if they do not leave a voicemail. Well that’s great if I know the phone number of everyone that has and ever will leave me a voicemail. Not as great if I don’t.

Verizon's voicemail service always knows the number of the person who left the voicemail (assuming it’s a cellular phone) because it always gives you the option to send a message back to them. Sometimes when I press 5 for "obtain envelope information" it will give me the phone number of the person who called. Sometimes it will only give me the name of the person as they listed it in their voicemail greeting. So I guess my question is two part. First, why does Verizon's voicemail have a selective memory when it comes to giving me the number of the person who left the voicemail and second, how can I obtain the caller ID number of someone who left me a voicemail?

I have spoke with both Samsung and Verizon and although their sub-average high school graduate employees are great at reading crap off a card, they are not so hot when it comes to answering a question not listed on their FAQ chart.

[Mobile Mike]

The option to call back or leave a message is only with other Verizon numbers. Unfortunately Verizon's VM system does not have caller ID info when checking the message (neither does AT&T). T-Mobile and Sprint offer this feature.

If your phone is on, the call log on your phone should note anybody who calls, whether or not they leave a VM.

Also, if a call goes to VM (with the phone on), it is a "missed call", which should be in the call log. Verizon's user interface is the same across all their phones (except smartphones), though there are minor differences between some phones, the call log option should be the same.

If your phone is off and someone leaves a message, even though there isn't any caller ID info, hopefully the person leaving the message will give a call-back number. Verizon and AT&T just don't have a basic voicemail system that offers a caller ID feature (unless it's part of an enhanced VM option that costs extra).

[Jay2TheRescue]

I don't use my carrier supplied voicemail. I use Enhanced Visual Voicemail For Cell Phones | YouMail The caller ID information is included with the voicemail, and logged into your web portal and in the voice mail notification emails and text messages. I just signed up for youmail, then I set my phone for no answer-transfer to my youmail number. My only gripe is since I'm not using the carrier's voicemail my VM icon no longer works.

You can set custom VM greetings for calls coming from specific numbers and such. I have special greetings for when my close family and friends call.

This may provide the info you need.

-Jay

[bikebryan]

Originally Posted by SPL Tech

I own the Samsung Glide and apparently the MIT graduates there engineered the phone with the assumption that there is no possible way you could not know who left you a voicemail. So accordingly the phone does not log a "missed call" or "received call" slot for someone who left a voicemail. It only logs the call if they do not leave a voicemail. Well that’s great if I know the phone number of everyone that has and ever will leave me a voicemail. Not as great if I don’t.

Verizon's voicemail service always knows the number of the person who left the voicemail (assuming it’s a cellular phone) because it always gives you the option to send a message back to them. Sometimes when I press 5 for "obtain envelope information" it will give me the phone number of the person who called. Sometimes it will only give me the name of the person as they listed it in their voicemail greeting. So I guess my question is two part. First, why does Verizon's voicemail have a selective memory when it comes to giving me the number of the person who left the voicemail and second, how can I obtain the caller ID number of someone who left me a voicemail?

I have spoke with both Samsung and Verizon and although their sub-average high school graduate employees are great at reading crap off a card, they are not so hot when it comes to answering a question not listed on their FAQ chart.

From your tone I bet you are just a joy to deal with on the phone. For you information, many Call Center employees have advance degrees. I have an MBA and work in a Call Center. Why? Frankly, that's none of your business but I will say I've already retired from the job that I used my MBA for and am now working the Call Center as supplemental income to my retirement to sock away even more money when I'm ready to finally completely retire in the next 10 to 15 years.

So don't make assumptions about those you are speaking with. Many of us have higher education than a lot of our callers and let me tell you, not telling you to go !#$##$#@$ yourself when you come across with this sort of attitude is really hard.

Just accept that maybe what you want is not possible with this carrier and your phone and move on - less stress for everybody. OK?

[Stupiud]

Originally Posted by SPL Tech

I own the Samsung Glide and apparently the MIT graduates there engineered the phone with the assumption that there is no possible way you could not know who left you a voicemail. So accordingly the phone does not log a "missed call" or "received call" slot for someone who left a voicemail. It only logs the call if they do not leave a voicemail. Well that’s great if I know the phone number of everyone that has and ever will leave me a voicemail. Not as great if I don’t.

Verizon's voicemail service always knows the number of the person who left the voicemail (assuming it’s a cellular phone) because it always gives you the option to send a message back to them. Sometimes when I press 5 for "obtain envelope information" it will give me the phone number of the person who called. Sometimes it will only give me the name of the person as they listed it in their voicemail greeting. So I guess my question is two part. First, why does Verizon's voicemail have a selective memory when it comes to giving me the number of the person who left the voicemail and second, how can I obtain the caller ID number of someone who left me a voicemail?

I have spoke with both Samsung and Verizon and although their sub-average high school graduate employees are great at reading crap off a card, they are not so hot when it comes to answering a question not listed on their FAQ chart.

Perhaps the system is set up to ensure the privacy of the person calling; if they do not want to leave a call back number, maybe they are entitled to do so in account settings?

Shall we disable the *67 system now just because you want know someone's private phone number when they perhaps may not want you to have it?

Originally Posted by bikebryan

From your tone I bet you are just a joy to deal with on the phone. For you information, many Call Center employees have advance degrees. I have an MBA and work in a Call Center. Why? Frankly, that's none of your business but I will say I've already retired from the job that I used my MBA for and am now working the Call Center as supplemental income to my retirement to sock away even more money when I'm ready to finally completely retire in the next 10 to 15 years.

So don't make assumptions about those you are speaking with. Many of us have higher education than a lot of our callers and let me tell you, not telling you to go !#$##$#@$ yourself when you come across with this sort of attitude is really hard.

Just accept that maybe what you want is not possible with this carrier and your phone and move on - less stress for everybody. OK?

<<Start Rant>>

Working in any service industry has their fair share of people who think they know more then you.

I have an advanced medical degree, yet some people still think it's appropriate to speak to me as if I was 5 years old and didn't get their question, when in fact they are not listing to the answer I am giving and are looking for the answer they want to hear.

People on the other end of the phone/counter/across from you are people as well and they have feelings and limits to their ability just like anyone else.

"Do unto others...."

<<End Rant>>