Picture/Video message FAIL?

[ADG]

ok, so i dropped my phone and the screen on the inside broke. I had insurance on it so i got a new phone and activated it and works just like the old one. On my plan, i have 1500 txt and pix flix a month, but everytime i try to send or receive picture messages it just said "failed to recieve" or "failed to send". Also, when i try to view my account via my phone, it says "Network unavailable, Retry Later". this has been going on since i got my new phone. Any ideas on how to fix it?

[morpheusq3]

I would call into customer service - make sure it isn't something random with your phone on the system. If they can't resolve it...they will probably tell you to replace the phone...though if it is an insurance phone, you are going to need to call asurion again and tell them that you are having issues with the phone that they sent you. They should send one out to you ( 2 days fed ex) due to the one year warranty on all asurion phone replacements.