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Osuren13 · 07-04-2008, 7:27 PM

I have the VX8500 and I really haven't had any issues with it. When I bought the phone/activated it the flashing triangle for being on the extended network was there. I didn't really care because I wasn't being billed extra for being on the EN. However, you can't access Get-It-Now (though I am not really heartbroken about that) nor can I send or receive pix/flix msgs. Regular Txting and calling works fine. Recently I figured I should resolve this problem just because people keep sending me pics and I can't look at them.

I've called CS several times and they basically had a hard time believing me that I was on the EN even when in a major city. Needless to say, the problem hasn't been resolved. I have a friend who has the same phone as me, I checked his setttings vs. mine and yet he has no blinking triangle.

Can anyone think of what the problem could be?

-Info about the phone. Bought through Best Buy (though VZW assures me this can't be the issue). I had the phone # switched from Sprint as well. When I was told to take it into the VZW store (by a VZW CS Rep), I still was on the EN and the rep (after waiting for 40 min) took a look at my phone, said it wasn't roaming and that I should come back the next day to talk to the tech rep because she didn't want to give me the wrong answer (or any for that matter).

Thanks in advance!

Charlyee · 07-04-2008, 8:06 PM

Wirelessly posted (Treo 750: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.6) UP.Link/6.3.1.17.0)

It almost sounds like someone messed around with the settings. Try going into the Field Test Menu by hitting Menu then 0 & then Service Code 00000.

This should bring up some options, go into the Force Mode & ensure that "digital" is checked not "pcs" or "cellular".

This should take it out of roaming.

Good luck.

Osuren13 · 07-04-2008, 8:15 PM

I can't find "force" mode, however I can change the Mode, Band and Roam Preferences. Mode is set to Digital Only Hybrid (other options here include Digital only NON-Hybrid, HDR Only or 1x Only), Band is set to Any (other options here include Cell or PCS) and Roam is set to Any (other options here include Home Only or Affiliated)

Barciurek · 07-04-2008, 8:27 PM

Give it a try and put it on Home.. see if the triangle is still there.

Osuren13 · 07-04-2008, 8:32 PM

Yup, even after reboot.

Charlyee · 07-04-2008, 8:56 PM

Wirelessly posted (Treo 750: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.6) UP.Link/6.3.1.17.0)

If the "mode" is set on "digital" then you may have a defective device & should get it exchanged under warranty.

Sorry I am out of ideas.

Good luck

Quint101 · 07-04-2008, 9:52 PM

I have to agree with the mod on this. If the phone is stuck on extended network even though a Verizon signal is available, it is a likely a phone issue. I went this on my Samsung a while back. I didn't know it at the time... I only realized it when I had to force the phone onto the Verizon network after I left the extended coverage area.

strunke · 07-05-2008, 2:22 AM

Have you downloaded the latest PRL? *228, then listen to the options to update the phones roaming service.

Also, if the phone doesn't OTA program (by the same *228 number). This is supposed to give you the home sid. Then there is something really wrong.

Check the network settings without going into the programming menu as well. Should be in the regular menu under network settings.

07-04-2008, 7:27 PM	#1 (permalink)
Osuren13 Shoulda joined long ago! Join Date: Jul 2008 Location: Ohio Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Stuck on the Extended Network, even when in Verizon Wireless Store I have the VX8500 and I really haven't had any issues with it. When I bought the phone/activated it the flashing triangle for being on the extended network was there. I didn't really care because I wasn't being billed extra for being on the EN. However, you can't access Get-It-Now (though I am not really heartbroken about that) nor can I send or receive pix/flix msgs. Regular Txting and calling works fine. Recently I figured I should resolve this problem just because people keep sending me pics and I can't look at them. I've called CS several times and they basically had a hard time believing me that I was on the EN even when in a major city. Needless to say, the problem hasn't been resolved. I have a friend who has the same phone as me, I checked his setttings vs. mine and yet he has no blinking triangle. Can anyone think of what the problem could be? -Info about the phone. Bought through Best Buy (though VZW assures me this can't be the issue). I had the phone # switched from Sprint as well. When I was told to take it into the VZW store (by a VZW CS Rep), I still was on the EN and the rep (after waiting for 40 min) took a look at my phone, said it wasn't roaming and that I should come back the next day to talk to the tech rep because she didn't want to give me the wrong answer (or any for that matter). Thanks in advance!

07-04-2008, 8:06 PM	#2 (permalink)
Charlyee Luv My Treo !!!!! Join Date: Dec 2002 Location: SE Wisconsin Posts: 5,070 Phone(s): Treo750, Nokia 6131, Moto i325 IS Provider(s): at&t/at&t/Nextel Devices: Assorted handheld & installed GPS Thanks: 18 Thanked 14 Times in 11 Posts My Auctions	Wirelessly posted (Treo 750: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.6) UP.Link/6.3.1.17.0) It almost sounds like someone messed around with the settings. Try going into the Field Test Menu by hitting Menu then 0 & then Service Code 00000. This should bring up some options, go into the Force Mode & ensure that "digital" is checked not "pcs" or "cellular". This should take it out of roaming. Good luck. __________________ "Travel is fatal to prejudice, bigotry, and narrow-mindedness." Mark Twain (1835 - 1910)

07-04-2008, 8:15 PM	#3 (permalink)
Osuren13 Shoulda joined long ago! Join Date: Jul 2008 Location: Ohio Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Stuck on the Extended Network, even when in Verizon Wireless Store I can't find "force" mode, however I can change the Mode, Band and Roam Preferences. Mode is set to Digital Only Hybrid (other options here include Digital only NON-Hybrid, HDR Only or 1x Only), Band is set to Any (other options here include Cell or PCS) and Roam is set to Any (other options here include Home Only or Affiliated)

07-04-2008, 8:27 PM	#4 (permalink)
Barciurek Junior Member Join Date: Mar 2008 Location: Pennsylvania Posts: 161 Phone(s): Nokia 5300, Nokia 6030 Provider(s): T-Mobile Thanks: 0 Thanked 4 Times in 4 Posts My Auctions	Re: Stuck on the Extended Network, even when in Verizon Wireless Store Give it a try and put it on Home.. see if the triangle is still there. __________________ http://img.userbars.pl/19/3735.jpg

07-04-2008, 8:32 PM	#5 (permalink)
Osuren13 Shoulda joined long ago! Join Date: Jul 2008 Location: Ohio Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Stuck on the Extended Network, even when in Verizon Wireless Store Yup, even after reboot.

07-04-2008, 8:56 PM	#6 (permalink)
Charlyee Luv My Treo !!!!! Join Date: Dec 2002 Location: SE Wisconsin Posts: 5,070 Phone(s): Treo750, Nokia 6131, Moto i325 IS Provider(s): at&t/at&t/Nextel Devices: Assorted handheld & installed GPS Thanks: 18 Thanked 14 Times in 11 Posts My Auctions	Wirelessly posted (Treo 750: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.6) UP.Link/6.3.1.17.0) If the "mode" is set on "digital" then you may have a defective device & should get it exchanged under warranty. Sorry I am out of ideas. Good luck __________________ "Travel is fatal to prejudice, bigotry, and narrow-mindedness." Mark Twain (1835 - 1910)

07-04-2008, 9:52 PM	#7 (permalink)
Quint101 I got a lil' RIM Join Date: Apr 2004 Location: Tallahassee, FL Posts: 2,416 Phone(s): BlackBerry Pearl, Motorola W385 x2, LG AX4270, SE Z310a, Motorolas V195s, i425e Provider(s): Verizon Wireless, T-Mobile, Alltel, AT&T, Boost Devices: Jabra BT8010, Plantronics Pulsar 260 Thanks: 11 Thanked 7 Times in 6 Posts My Auctions	Re: Stuck on the Extended Network, even when in Verizon Wireless Store I have to agree with the mod on this. If the phone is stuck on extended network even though a Verizon signal is available, it is a likely a phone issue. I went this on my Samsung a while back. I didn't know it at the time... I only realized it when I had to force the phone onto the Verizon network after I left the extended coverage area. Last edited by Quint101; 07-04-2008 at 9:55 PM. Reason: deleted info regarding the nationwide plan; mms may not work where the triangle flashes

07-05-2008, 2:22 AM	#8 (permalink)
strunke .:\|Always Covered\|:. Join Date: May 2005 Location: BVR Posts: 1,690 Phone(s): KRZR K1m, SLVR L6, v710, E815, E816(ampd), LG 380, 8600 Provider(s): Alltel, T-Mobile, Sprint, Centennial Devices: Garmin eTrex Vista Cx, Bluetooth headset Thanks: 1 Thanked 5 Times in 4 Posts My Auctions	Re: Stuck on the Extended Network, even when in Verizon Wireless Store Have you downloaded the latest PRL? 228, then listen to the options to update the phones roaming service. Also, if the phone doesn't OTA program (by the same 228 number). This is supposed to give you the home sid. Then there is something really wrong. Check the network settings without going into the programming menu as well. Should be in the regular menu under network settings. __________________ www.ALLTELLIVES.com My words of wisdom and random thoughts....Doesn't matter how many people are on a network, you can only use one phone at a time...ok maybe two...

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