Loss of Signal for no reason.

[The1BigBoss]

This is my first post here so If this is in the wrong spot sorry about that. Alright my GF has a verizon phone. We text each other alot and sometimes its our only means of communication. Well about 3 weeks ago all of a sudden her phone keeps searching for signal and at her house she wont receive any calls or texts. But after she goes about a block down the road she does. It makes no sense. What could be causing this and what can be done to fix it?

[RJB]

First and foremost I would call Technical Support and ask them whats going on and explain the situation. Also I would understand a network outage at the most a few hours but three weeks something is very wrong.

P.S. if you want send me a Private Message with the location and I might be able to look at something. Thanks

[Jerro]

Originally Posted by RJB

First and foremost I would call Technical Support and ask them whats going on and explain the situation. Also I would understand a network outage at the most a few hours but three weeks something is very wrong.

P.S. if you want send me a Private Message with the location and I might be able to look at something. Thanks

I had this problem a few years ago. Everything worked fine away from my house. Later in the day an engineer discovered that many numbers were being excluded from the site near my home due to a glitch. It was resolved that day.

[RJB]

It is just strange that three weeks though maybe noone has reported it but you would think they would get right on it.

[Jerro]

Originally Posted by RJB

It is just strange that three weeks though maybe noone has reported it but you would think they would get right on it.

Actually had I not known the network guy It could have gone on. In fact that morning they changed my phone out thinking that was the problem. When I got home with the refurb, same problem. Then the network people found the problem at the site. That was about 3 years ago.

[RJB]

Originally Posted by Jerro

Actually had I not known the network guy It could have gone on. In fact that morning they changed my phone out thinking that was the problem. When I got home with the refurb, same problem. Then the network people found the problem at the site. That was about 3 years ago.

That is neat you know the network guy always helps.

[Jerro]

Originally Posted by RJB

That is neat you know the network guy always helps.

Right, but while they fix the network they have no say in getting these coverage holes fixed.

[RJB]

Yep, can't have it all.

[KE6ALV]

Having similar problem here in SoCal. Used to--as in the past 2.5 years--get 3/4 bars inside the house, now some days only getting 1. Same problem outside, too, as well as in parking lot of father-in-law's work and other businesses 3 miles away. This has been going on for almost two weeks. It's not our phones, as I still get 4 bars at work, and I have no problems on my 25-mile commute.

Nope, haven't called 611 yet. Been too busy, plus some days it's back up to 3, so...I dunno...

[cowboytn]

its either a phone issue or a network issue

[RJB]

Originally Posted by cowboytn

its either a phone issue or a network issue

I would say it is the phone. At this point.

[KE6ALV]

Not sure if you guys are replying to the OP or me, but...

Yeah, sounds like the OP's problem is the phone, but as far as mine is concerned, it's a network issue, as I don't have any problems here at work, or on my 25-mile commute. Wife has a different phone model and has the same issue. Yet today, the signal was fine again, so I'm still confused if it's really a problem or just a hiccup .

[RadioRaiders]

Originally Posted by KE6ALV

Having similar problem here in SoCal. Used to--as in the past 2.5 years--get 3/4 bars inside the house, now some days only getting 1.

Can you see the name of the cell you are connected to on your phone? Maybe the carrier changed some network settings to force your phone to connect to a cell further away when the one closer to you is congested.

[KE6ALV]

Originally Posted by RadioRaiders

Can you see the name of the cell you are connected to on your phone? Maybe the carrier changed some network settings to force your phone to connect to a cell further away when the one closer to you is congested.

That make sense, didn't think about the congestion part as the end of town we're in isn't as populated as the rest of the valley. They've obviously changed something around, though, as I've dialed #878, but the local and surrounding site numbers don't match my notes from 3 or so months ago when I read about the code on another forum and played around with it to get a rough estimate of the coverage of the sites in town. They're all 800-series now.

Also--per my father-in-law who works there as a custodian-there's a new multi-carrier site being built at the high school about 3 (unobstructed) miles straight west of me. I'm thinking they might have it up already, but if that was the case, then I should--yeah, I know never assume anything in regards to wireless--have a better, or at least not worse--signal. He says he hasn't noticed any difference, but then again, I don't think he pays attention to those kinds of things, as he's not too technologically-inclined.

[Eric47]

could be a cell-shrink problem.

[RadioRaiders]

Originally Posted by Eric47

could be a cell-shrink problem.

"Cell breathing" (ie: cell shrinking) doesn't mean you lose signal strength, but the SIR (Singnal to Interference) ratio increases. If you are on a cell that is experiencing cell-breathing, you won't lose bars on your phone, but the quality will get worse. This could force you to connect to another cell, which would then have itsself a different signal strength, and would show the bars on your phone with a different signal strength..