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WMUboy · 12-14-2005, 3:04 PM

I bought a Verizon cell phone, but it was defective. Their customer service department would not send me a different phone even though I bought the phone 2 weeks prior. I canceled my service. Then, Verizon billed me for the activation fee and the 2 weeks of "service." I called their corporate office and spoke with their Executive service department. I told them I shouldn't have to pay for service I never received. A Verizon exec. replied that I should have called Verizon and simply exchanged the phone. I told him that I did try to do just that but they refused. He just said that he was sorry and they were wrong for doing that. It took me 6 months of fighting to get a full refund.

Andy · 12-14-2005, 6:38 PM

If the first rep you talked to refused to exchange your phone(which they shouldn't have within two weeks and which I've never heard them do) then hang up and call again. Also, a Verizon store would have swapped the phone right out.

Jay2TheRescue · 12-14-2005, 6:40 PM

If it was defective, and you couldn't use it at all why didn't you immediately take it back to the store? Whenever I've bought a new phone I always make a call to make sure it works before I leave the store.

-Jay

mcf04581 · 12-16-2005, 1:06 AM

Where did you buy the phone? There is only on coporate store in the Kalamazoo area. Did you go to an agent?

chuikov · 12-16-2005, 1:14 AM

What was the specific problem with the phone? Did the handset not work at all, or did you only have problems placing and receiving calls in areas that you frequent such as your home or workplace?

I'm trying to figure out if you had a coverage problem or handset problem. The remedies would be different.

bonoriffic · 12-17-2005, 1:45 PM

This poster has made 3 posts, all complaints against the wireless carriers. He is a troll. Stop spending any more time trying to understand or help his issue. Just ignore him and hopefully he will go away.

Andy · 12-17-2005, 2:15 PM

Thanks for the warning. I didn't even notice until you pointed it out. Thanks, bonoriffic.

WiggyFife · 12-18-2005, 1:02 AM

Quote:

Originally Posted by Andy84094

Thanks for the warning. I didn't even notice until you pointed it out. Thanks, bonoriffic.

yeah!!! Thus far he is a lost cause... unless he changes his tune!!!

12-14-2005, 3:04 PM	#1
WMUboy Posting up a storm! Join Date: Dec 2005 Location: Mt. Morris, MI Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Horrible Service! I bought a Verizon cell phone, but it was defective. Their customer service department would not send me a different phone even though I bought the phone 2 weeks prior. I canceled my service. Then, Verizon billed me for the activation fee and the 2 weeks of "service." I called their corporate office and spoke with their Executive service department. I told them I shouldn't have to pay for service I never received. A Verizon exec. replied that I should have called Verizon and simply exchanged the phone. I told him that I did try to do just that but they refused. He just said that he was sorry and they were wrong for doing that. It took me 6 months of fighting to get a full refund.

12-14-2005, 6:38 PM	#2
Andy Join Date: May 2003 Location: Campione, Italy Posts: 10,290 Phone(s): Blackberry Tour, Motorola RAZR V3i Provider(s): VZW, Vodafone D2, Solomo, Swisscom Mobile Thanks: 0 Thanked 5 Times in 4 Posts Images: 130	Re: Horrible Service! If the first rep you talked to refused to exchange your phone(which they shouldn't have within two weeks and which I've never heard them do) then hang up and call again. Also, a Verizon store would have swapped the phone right out.

12-14-2005, 6:40 PM	#3
Jay2TheRescue Drycleaner extraordinaire Join Date: Dec 2002 Location: Sterling, Virginia Posts: 10,911 Phone(s): V3, HTC Tilt, HTC Pure, Moto V551, iPAQ 6515, Western Electric 302, 500, Ericsson Ericaphone Provider(s): AT&Tingular 310-410 Devices: Zune 30gb & way too many BT devices to list Thanks: 38 Thanked 38 Times in 36 Posts Images: 157	Re: Horrible Service! If it was defective, and you couldn't use it at all why didn't you immediately take it back to the store? Whenever I've bought a new phone I always make a call to make sure it works before I leave the store. -Jay __________________ GET A FREE $25 AT&T GIFTCARD WITH ACTIVATION OF NEW AT&T SERVICE FROM ANY DEALER. PM ME FOR DETAILS

12-16-2005, 1:06 AM	#4
mcf04581 Join Date: Jan 2002 Location: Michigan Posts: 531 Phone(s): T-Mobile SDA, Motorola Razr V3c, Samsung T-809 Provider(s): T-Mobile, Verizon Wireless Thanks: 0 Thanked 0 Times in 0 Posts My Auctions	Re: Horrible Service! Where did you buy the phone? There is only on coporate store in the Kalamazoo area. Did you go to an agent? __________________ To Each Their Own

12-16-2005, 1:14 AM	#5
chuikov Join Date: Nov 2005 Location: Carlisle, PA Posts: 638 Thanks: 0 Thanked 0 Times in 0 Posts Images: 245	Re: Horrible Service! What was the specific problem with the phone? Did the handset not work at all, or did you only have problems placing and receiving calls in areas that you frequent such as your home or workplace? I'm trying to figure out if you had a coverage problem or handset problem. The remedies would be different.

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12-17-2005, 1:45 PM	#6
bonoriffic Join Date: Nov 2002 Posts: 682 Phone(s): V9m, Q Provider(s): Verizon Thanks: 0 Thanked 0 Times in 0 Posts	Re: Horrible Service! This poster has made 3 posts, all complaints against the wireless carriers. He is a troll. Stop spending any more time trying to understand or help his issue. Just ignore him and hopefully he will go away.

12-17-2005, 2:15 PM	#7
Andy Join Date: May 2003 Location: Campione, Italy Posts: 10,290 Phone(s): Blackberry Tour, Motorola RAZR V3i Provider(s): VZW, Vodafone D2, Solomo, Swisscom Mobile Thanks: 0 Thanked 5 Times in 4 Posts Images: 130	Re: Horrible Service! Thanks for the warning. I didn't even notice until you pointed it out. Thanks, bonoriffic.

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