Another V323i question

[mikehern]

My wife just got an V323i.
This was an upgrade from an existing phone.
When she tries to get her voice mail it will not send her pin.

We get the message, enter PIN and we enter it but it never seems to be received by US Cellular.

Does anyone know how to fix this or should we go back to the dealer?

Mike

Originally Posted by mikehern

My wife just got an V323i.
This was an upgrade from an existing phone.
When she tries to get her voice mail it will not send her pin.

We get the message, enter PIN and we enter it but it never seems to be received by US Cellular.

Does anyone know how to fix this or should we go back to the dealer?

Mike

Welcome to WA Mike. Try entering the default VM pin code, which would be the last four of her phone number.
If this doesn't work, I would call U.S. Cellular's customer care Dept. at 1-888-944-9400. They may be able to do a VM reset for her.

[mikehern]

Sorry, I didn't explain this well.
We can get the messages from a land line and the password is fine.

The problem is with the V323i. We type in the password but keep getting the message to enter the password. It is like the V323i is not sending the password.
The manual says enter the password then hit ok.
This isn't working.


Mike

Originally Posted by mikehern

Sorry, I didn't explain this well.
We can get the messages from a land line and the password is fine.

The problem is with the V323i. We type in the password but keep getting the message to enter the password. It is like the V323i is not sending the password.
The manual says enter the password then hit ok.
This isn't working.


Mike

Try this: Instead of hitting ok after entering your password from your handset, enter the password and press the "pound key". Unless this is different on U.S Cellular, I always have to enter my password and then press pound to enter my voice mailbox.
Let me know if this works for you.

[Charlyee]

Originally Posted by mikehern

Sorry, I didn't explain this well.
We can get the messages from a land line and the password is fine.

The problem is with the V323i. We type in the password but keep getting the message to enter the password. It is like the V323i is not sending the password.
The manual says enter the password then hit ok.
This isn't working.


Mike

Usually you don't have to hit anything after you enter the password, There is a known quirk with the 323i, on some of the USCC handsets, the DTMF is set on "short" by default. Try Menu/Settings/Initial Setup/ DTMF/Long. Neither "short" or "off" work. Please let me know if this helped.

Originally Posted by Charlyee

Usually you don't have to hit anything after you enter the password,

Unless I'm missing a way to turn this prompt off, both my Verizon and TMobile phones give me the "Please enter your password and then press the pound key" message every time I use my handset to check my VM messages.

[mikehern]

Originally Posted by Charlyee

Usually you don't have to hit anything after you enter the password, There is a known quirk with the 323i, on some of the USCC handsets, the DTMF is set on "short" by default. Try Menu/Settings/Initial Setup/ DTMF/Long. Neither "short" or "off" work. Please let me know if this helped.

That did it.
Thank youso much.
DTMT/long did the trick.


Mike

[Charlyee]

Originally Posted by mikehern

That did it.
Thank youso much.
DTMT/long did the trick.


Mike

Glad it worked ot for you Mike. The V323i is a very nice phone & I hope your wife is happy with it.

[dnice35]

Originally Posted by Charlyee

Usually you don't have to hit anything after you enter the password, There is a known quirk with the 323i, on some of the USCC handsets, the DTMF is set on "short" by default. Try Menu/Settings/Initial Setup/ DTMF/Long. Neither "short" or "off" work. Please let me know if this helped.

it didnt work for me my phone is still locked and my bill is do and im not try to pay for metro pcs to unlock my phone.do anybody know how to unlock the v323i.

[dnice35]

Originally Posted by mikehern

Sorry, I didn't explain this well.
We can get the messages from a land line and the password is fine.

The problem is with the V323i. We type in the password but keep getting the message to enter the password. It is like the V323i is not sending the password.
The manual says enter the password then hit ok.
This isn't working.


Mike

My phone is doing the same thing but mine act like im putting in the wrong code do any one know how to unlock the v323i im not trying to pay metro pcs they charge you for everything

[Charlyee]

Originally Posted by dnice35

it didnt work for me my phone is still locked and my bill is do and im not try to pay for metro pcs to unlock my phone.do anybody know how to unlock the v323i.

Originally Posted by dnice35

My phone is doing the same thing but mine act like im putting in the wrong code do any one know how to unlock the v323i im not trying to pay metro pcs they charge you for everything

Hello & Welcome to WA.

I am not quite sure that your situation is the same as Mike's. he has a USCC, Motorola V323i that was not recognizing his VoiceMail password.

This would have nothing to do with unlocking the phone, besides the V323i is a CDMA phone carried by Verizon, USCC & MetroPCs and technically can not be unlocked.

What would you gain if could unlock it?

Please provide some details.

Thanks much

[dnice35]

Originally Posted by Charlyee

Hello & Welcome to WA.

I am not quite sure that your situation is the same as Mike's. he has a USCC, Motorola V323i that was not recognizing his VoiceMail password.

This would have nothing to do with unlocking the phone, besides the V323i is a CDMA phone carried by Verizon, USCC & MetroPCs and technically can not be unlocked.

What would you gain if could unlock it?

Please provide some details.

Thanks much

I WOULDNT BE LOSING 15 DOLLARS EXTRA THAT THEY ADD ON TO MY BILL.

[Andy]

Originally Posted by dnice35

I WOULDNT BE LOSING 15 DOLLARS EXTRA THAT THEY ADD ON TO MY BILL.

What are they adding $15 for on your bill? I'm confused.
Also, we are here to help, and "yelling" in All caps does not get our enthusiasm up.

[Andy]

Originally Posted by MobilePrincess

Unless I'm missing a way to turn this prompt off, both my Verizon and TMobile phones give me the "Please enter your password and then press the pound key" message every time I use my handset to check my VM messages.

Every carrier uses different Voicemail systems and voicemail platforms, so the menus and commands are not the same across networks, even across different areas for some carriers.