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Voicemail delay

Discussion in 'Verizon Wireless Forum' started by foraminal, Oct 6, 2005.

  1. foraminal

    foraminal New Member

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    Location:
    VA
    My Phone:
    E815
    Wireless Provider(s):
    Verizon
    I am getting full bars on my phone but there are times when my voicemail gets deliver really late. My phone beeps to tell me i have a new vm. I call and the time stamp was an hour ago. I have no idea why it was deliver so late.
     
  2. BradQue

    BradQue Senior Member Senior Member

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    Location:
    Manassas, Virginia
    My Phone:
    Sidekick 4G
    Wireless Provider(s):
    TMobile
    It happens to me as well. This morning at 6:30 AM I received the first notice of a voice message that was left at 1130 AM yesterday. My phone was on all day long, until 9:00 PM last night and I was in my home area the entire time.

    This happens often with Verizon - we've even had VM's show up days after they have been left. I've called Verizon and they don't really seem to have an explanation.

    I would love to know why this happens.
     
  3. Outerlimit

    Outerlimit Junior Member Junior Member

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    Location:
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    My Phone:
    Motorola RAZR V3m
    Wireless Provider(s):
    Verizon Wireless
    full network maybe?
     
  4. Deaddog

    Deaddog New Member

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    Don't know exactly how vzw works but the cause could be you roaming on anoter companies tower.
     
  5. foraminal

    foraminal New Member

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    Location:
    VA
    My Phone:
    E815
    Wireless Provider(s):
    Verizon
    Verzion, the most realibile network! Damn, i am using it as a business phone. I can't afford to not get a voicemail late. Kills my business. I called CS and they say to update the phone every 30 days. That didn't help. The CS said maybe i have an old phone. E815 which is less than 30 days old. Its the network. Maybe they should run fewer commericals and invest in their networks.


    BTW: If you lock an application on the phone, the update will reset your code to the last 4 digit of your cell number.
     
  6. RJB

    RJB Gold Senior Member Senior Member

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    My Phone:
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    Sorry you are having all the trouble if you dont like the way Verizon is running things you do have the choice to go with someone else.
     
  7. foraminal

    foraminal New Member

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    Location:
    VA
    My Phone:
    E815
    Wireless Provider(s):
    Verizon

    I dont think they will let me out of a 2 years contract. 24 months and counting.
     
  8. Andy

    Andy Diamond Senior Member Senior Member

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    My Phone:
    HTC Thunderbolt
    Wireless Provider(s):
    VZW, Vodafone D2, Solomo, Swisscom Mobile
    Would you mind stating the area this is happening? Most of us have never had voicemail problems with Verizon, neither do we have network/capacity issues.
     
  9. nurse2be

    nurse2be New Member

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    Location:
    Virginia
    My Phone:
    Motorola v120e (2)
    Wireless Provider(s):
    VZW, USCC
    I am in Central Virginia area and my VZW voice mails have been delayed up to 3 days. My phone is old though (V120e). Don't know if thats why mine are delayed.
     
  10. Andy

    Andy Diamond Senior Member Senior Member

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    My Phone:
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    VZW, Vodafone D2, Solomo, Swisscom Mobile
    Call Tech support first, have them look into it and open a trouble ticket. Try to see if other Verizon users are having the same problems- if not, it's either your account or your phone.
     
  11. RJB

    RJB Gold Senior Member Senior Member

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    No you are right I forgot to add the ETF
     
  12. Letitride

    Letitride Junior Member Junior Member

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    Location:
    Metro NY
    My Phone:
    Moto K1m/V3m/E815//V60s
    Wireless Provider(s):
    VZW, AT&T
    The next best thing to do after calling CS to open a trouble ticket is to go to the nearest VZW corporate store with a service counter and have them check the phone - they will typically do a *228 and do a physical inspection for damage, etc.

    Voice mail does get delayed because of tower maintenance & upgrade, and I've experienced that myself over the past 10 years with VZW - along with delayed or missed text messages - it could happend to any wireless carrier. It's no worse than my office/home PC running XP and corporate intranet crashing, or my broadband connection being downed for a few hours or overnight. Technologies do have its limitations and failure does occur.
     
  13. Outerlimit

    Outerlimit Junior Member Junior Member

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    Location:
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    My Phone:
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    Wireless Provider(s):
    Verizon Wireless
    on my moms really really old LG phone AND almost a year ago, voice mail messages were delayed. Now I never have trouble with them being delayed, with the exception of a couple of minutes while my phone is in and out of service cuz of crappy coverage at my house.
     
  14. NJ_Pubcrawler

    NJ_Pubcrawler Junior Member Junior Member

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    Location:
    Central NJ
    My Phone:
    LG VX8300
    Wireless Provider(s):
    VZW, Nextel
    Call customer service (or go to your local VZW store) and ask them to remove the "MWAIT" flag (message waiting) from your account and then add it back. When I worked for VZW a few years ago, we were told to do this if people were experiencing a delay in receiving the voicemail or text alert. It apparently reinitializes your account with the switch and usually cleared up the problem.
     
  15. BradQue

    BradQue Senior Member Senior Member

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    Location:
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    My Phone:
    Sidekick 4G
    Wireless Provider(s):
    TMobile
    This has been an off and on problem with Verizon voice mail for me for several years, through many different phones.

    Sometimes the delays are understandable, as when I have been in an extended calling area and reenter a Verizon native coverage area.

    Others are not so easily understood. For example, when I haven't been more than 10 miles from my home and remained within my home calling area for days and suddenly receive a voice mail indicator from a day or so past, or even stranger, for an old message previously played and deleted.

    Strangely, text messages don't seem to present this problem.

    This doesn't happen often but it does happen. The customer service persons don't seem to understand this problem.
     
  16. BraveSirR

    BraveSirR New Member

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    I've been having this problem for months. Seems sporadic, but I sometimes get a delay of more than 48 hours from the time the VM was left. My phone is an LG VX8300, so its not that old. At these prices, I'm shopping for a new service. Fortunately, I haven't been baited into a contract extension with Verizon's equipment "discounts", so I don't have early termination penalties to worry about.
     
  17. bikebryan

    bikebryan Senior Member Senior Member

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    Do you honestly think changing carriers is going to fix it? I've been with SprintPCS, Cellular One, Alltel, Verizon Wireless, and even a small local provider before Cellular became a "must have" and only us weirdos used it. In EVERY CASE I had this problem.

    Just remember you are dealing with wireless technology and it is not reliable like the phone in your house that has a hardline going to it. When I hear people telling me how their cellphone problems cost them business I want to rip what's left of my hair out and ask why they are relying on something that is inherently unreliable in the first place!!
     
  18. MrObvious

    MrObvious Senior Member Senior Member

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    Someone woke up on the wrong side of the bed. It could be your reception isn't exactly great in the area you live in so IDK. Maybe getting a phone with a slightly stronger signal couldn't hurt.
     
  19. BradQue

    BradQue Senior Member Senior Member

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    Location:
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    My Phone:
    Sidekick 4G
    Wireless Provider(s):
    TMobile
    It happens to me too - often with Verizon and has for years. I was in NC for several weeks (well within a Verizon coverage area) and upon returning to Virginia promptly received 5 voice messages dating back almost a month. It's happened right here at home as well, not quite a month's delay but sometimes about 24 hours and with different phones. Never have been able to figure out why.
     
  20. bikebryan

    bikebryan Senior Member Senior Member

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    Try this on for size: a caller today acutally wanted a dollar amount credit because her voicemail had been delayed for two days (a known problem in her area that was finally resolved). Voicemail costs NOTHING. She wanted credit for something that she was not paying a thin red cent for. Needless to say she was very frustrated when she got no money back.
     
  21. BradQue

    BradQue Senior Member Senior Member

    Joined:
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    Location:
    Manassas, Virginia
    My Phone:
    Sidekick 4G
    Wireless Provider(s):
    TMobile
    You make a good point about the lady and her wanting a credit for slow receipt of voice messages and I agree that an occasional glitch should be taken in stride by a customer just as they would expect the provider to do if they messed up a forgot a payment for example. I've been more than impressed with how Verizon will make concessions to a customer when the problem isn't Verizon's to begin with.

    However, another related issue has to do with service levels and what people should expect/are entitled to reasonably expect they should be. TMobile recently found out the (very) hard way that the agreement is a two party affair and there are limits to even the best constructed exclusions in a mobile services contract. Customers need to read those darn contracts and make sure they can live with the terms and conditions they contain.
     

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