Hi I wanted to vent a little about a recent issue with helio customer service and activations. I purchased 2 refurbished helio oceans from their telesales department on tuesday (dec 4) Well I received them yesterday (fri dec 7) I was able to activate one line without a problem, the other had a problem with the esn. After numerous times of being on hold I was told to call back in 5 hours and the problem should rectifide. I called back in 5 hours and once again after many times of being on hold I was told now I was going to have to call back at 8pm the next night (tonight) and it should be fixed. So once again I call in after the time I was told. The agent I gets puts me on hold once again numerous times and when she comes back on the line she tells me that it has been escalated to the next level (which I already knew) and that it was going to have take 2-3 business days for it to be rectifide. Now Im not happy and I ask to speak to a supervisor, she tells me that even if I speak to a supervisor he/she will tell me the same thing so it would do me no good. Okay that pushes my buttons. You see Im a CSR Floor supervisor for a major customer service company and for an agent to tell me I cantg speak to a supervisor just wont do. So I voice my concerns over being told this and ask once again to speak to a supervisor. She once again says no and this time she says her supervisor is jacked in with her and is listening to the call. Well at hearing this I realized the agent has no problem telling a lie to me because no supervisor would allow an agent to tell a customer what she did. So I hung up and called back and asked to speak to a supervisor. he asked what was the issues, I explained and then asked to speak to a supervisor, he tells me he can help, I explain he cant and ask to speak to a supervisor, he places me on hold. (Total for this issue I must have been on hold for at least 60 minutes) as I am waiting to being connected with a supervisor Im disconnected. well to make a long story short. I stil have to wait 2-3 business days for my device to be activated, because of nothing I have done, because of a major foul up that helio made and I neve spoke with a supervisor. So does anyone know of a contact number where I can speak with someone higher than a floor supervisor because due to these issues I am ready to cancel service. I mean I like the ocean, but if this is how helio conducts business Im very afraid.