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Nean56 · 10-03-2009, 5:40 PM

My caller ID shows up under someone elses name and t-mobile says that is too bad you stil can not break your contract. So let the other person pay the bill. They are of no help, why can they not fix such a stupid problem?

Jay2TheRescue · 10-03-2009, 6:09 PM

The carrier should be able to fix that. Did you try calling back to get another representative?

Nean56 · 10-03-2009, 7:01 PM

Yes that was the worst between my husband and myself we must have spoken to 4 or 5. All prof. however all basically stubborn, you to pay a bill and have it show up some other name. They would say "ok wait 24 hours" that did not work neither did 72 hours. We would have kept the contract gladly if they had just worked with us. They keep saying they "offered us things" what and when? (thanks for your reply)

Jay2TheRescue · 10-03-2009, 9:41 PM

If I remember correctly, I was able to change mine online through my online account management (on AT&T) I could probably change my caller ID to something absurd, and they probably wouldn't notice.

tmobileman · 10-04-2009, 2:36 AM

Your caller ID not showing up was fixed on tmobile's end we changed it on your acct the landline caller ID provider either Verisign or Sprint now has to update their database, we have a process to escalate this to them, if this has been done, usually is done with the second call you make regarding the issue than there is nothing tmobile can do to change the caller ID. I recommend calling and just asking if this has been escalated to the landline caller ID provider, it it has than the answer sorry there is nothing we can do about it is correct. If it has not ask them to do that and then usually within 72 hours it will either be fixed or it won't but at that point everything that can be done by tmobile has been done other than setting your account just to send the ID with the number only not the name.

Nean56 · 10-05-2009, 8:04 PM

in the case of the incorrect caller id name would t mobile consider changing the phone number to therefore make it correct? what do you think, is the contract permanently broken or will they work with us? thanks for your replies and i will try your advise absolutely,

tmobileman · 10-05-2009, 8:24 PM

Quote:

Originally Posted by Nean56

in the case of the incorrect caller id name would t mobile consider changing the phone number to therefore make it correct? what do you think, is the contract permanently broken or will they work with us? thanks for your replies and i will try your advise absolutely,

your caller ID not showing up correctly on enhanced landline caller ID units doesn't violate your contract. You can ask for a mobile number change most reps will do it for free for you they may tell you there will be a charge but if you push it with them they will waive it in most cases. this should do the trick.

TelcomJunkie · 10-05-2009, 8:26 PM

What does wrong caller ID have to do with contract validity? Is the bill coming in the wrong name or is this only an issue on caller ID boxes?

If you're looking for a way out of the contract, this probably isn't going to be your golden egg.

tmobileman · 10-08-2009, 1:41 AM

Quote:

Originally Posted by TelcomJunkie

What does wrong caller ID have to do with contract validity? Is the bill coming in the wrong name or is this only an issue on caller ID boxes?

If you're looking for a way out of the contract, this probably isn't going to be your golden egg.

Couldn't have said it better myself.

10-03-2009, 5:40 PM	#1
Nean56 Shoulda joined long ago! Join Date: Oct 2009 Location: Lancaster pa Posts: 4 Thanks: 1 Thanked 0 Times in 0 Posts	Incorrect caller id My caller ID shows up under someone elses name and t-mobile says that is too bad you stil can not break your contract. So let the other person pay the bill. They are of no help, why can they not fix such a stupid problem?

10-03-2009, 6:09 PM	#2
Jay2TheRescue Drycleaner extraordinaire Join Date: Dec 2002 Location: Sterling, Virginia Posts: 10,914 Phone(s): V3, HTC Tilt, HTC Pure, Moto V551, iPAQ 6515, Western Electric 302, 500, Ericsson Ericaphone Provider(s): AT&Tingular 310-410 Devices: Zune 30gb & way too many BT devices to list Thanks: 38 Thanked 39 Times in 37 Posts Images: 157	Re: Incorrect caller id The carrier should be able to fix that. Did you try calling back to get another representative? __________________ GET A FREE $25 AT&T GIFTCARD WITH ACTIVATION OF NEW AT&T SERVICE FROM ANY DEALER. PM ME FOR DETAILS

10-03-2009, 7:01 PM	Original Poster #3
Nean56 Shoulda joined long ago! Join Date: Oct 2009 Location: Lancaster pa Posts: 4 Thanks: 1 Thanked 0 Times in 0 Posts	Re: Incorrect caller id Yes that was the worst between my husband and myself we must have spoken to 4 or 5. All prof. however all basically stubborn, you to pay a bill and have it show up some other name. They would say "ok wait 24 hours" that did not work neither did 72 hours. We would have kept the contract gladly if they had just worked with us. They keep saying they "offered us things" what and when? (thanks for your reply)

10-03-2009, 9:41 PM	#4
Jay2TheRescue Drycleaner extraordinaire Join Date: Dec 2002 Location: Sterling, Virginia Posts: 10,914 Phone(s): V3, HTC Tilt, HTC Pure, Moto V551, iPAQ 6515, Western Electric 302, 500, Ericsson Ericaphone Provider(s): AT&Tingular 310-410 Devices: Zune 30gb & way too many BT devices to list Thanks: 38 Thanked 39 Times in 37 Posts Images: 157	Re: Incorrect caller id If I remember correctly, I was able to change mine online through my online account management (on AT&T) I could probably change my caller ID to something absurd, and they probably wouldn't notice. __________________ GET A FREE $25 AT&T GIFTCARD WITH ACTIVATION OF NEW AT&T SERVICE FROM ANY DEALER. PM ME FOR DETAILS

10-04-2009, 2:36 AM	#5
tmobileman Iphone Hater Join Date: Apr 2008 Location: idaho Posts: 587 Phone(s): G1v1.5, Tmobile HTC Dash, BB Pearl 8100, Curve 8320, Razor V3t, Razor V3, Moto ROKR E8,SamsungD415 Provider(s): Tmobile Devices: Linksys WRTU54G Router, Moto H500 BT Headset Thanks: 13 Thanked 27 Times in 26 Posts	Re: Incorrect caller id Your caller ID not showing up was fixed on tmobile's end we changed it on your acct the landline caller ID provider either Verisign or Sprint now has to update their database, we have a process to escalate this to them, if this has been done, usually is done with the second call you make regarding the issue than there is nothing tmobile can do to change the caller ID. I recommend calling and just asking if this has been escalated to the landline caller ID provider, it it has than the answer sorry there is nothing we can do about it is correct. If it has not ask them to do that and then usually within 72 hours it will either be fixed or it won't but at that point everything that can be done by tmobile has been done other than setting your account just to send the ID with the number only not the name.

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10-05-2009, 8:04 PM	Original Poster #6
Nean56 Shoulda joined long ago! Join Date: Oct 2009 Location: Lancaster pa Posts: 4 Thanks: 1 Thanked 0 Times in 0 Posts	Re: Incorrect caller id in the case of the incorrect caller id name would t mobile consider changing the phone number to therefore make it correct? what do you think, is the contract permanently broken or will they work with us? thanks for your replies and i will try your advise absolutely,

10-05-2009, 8:26 PM	#8
TelcomJunkie Bad Handoff Investigator Join Date: Jul 2006 Location: The 4145 Posts: 1,322 Provider(s): Big Brother Thanks: 5 Thanked 14 Times in 10 Posts Images: 149	Re: Incorrect caller id What does wrong caller ID have to do with contract validity? Is the bill coming in the wrong name or is this only an issue on caller ID boxes? If you're looking for a way out of the contract, this probably isn't going to be your golden egg. __________________ -tj

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