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locust43 · 07-02-2009, 5:23 AM

Well this is the second time I have had a failed 911 call on T-Mobile, first time was trying to get through to 911 after a DUI, call would not go through on SOS. I had to get my Sprint phone. Multiple service issues everywhere, service tickets open.

Anyways, today I was on the way back to AL from my Condo in Panama City beach, on Highway 79-FL right by a road called Williams RD in Holmes County FL, saw a severe rollover wreck with a Town Car and into a tree, people must have died. Tried calling 911 since nobody there had a cell phone, my phone was cutting between SOS and T-Mobile and my call would not go through, it kept saying Radio Path Unavailable, said that on my friends T-Mobile phone. AT&T was dead there, So I had to turn on my Sprint phone and got great signal on Alltel and made the 911 call. But this is ridiculous.

Where should I make a big stink about this? I want this to be known because T-Mobile is doing nothing about it. I want out of my contract. No service at home, the friggin idiots say USE AT HOME. Well Guess what, UMA won't work with my 3G aircard at my main home.

What should I do, no coverage anywhere around here. It seems as if it's getting worse.

Jay2TheRescue · 07-02-2009, 10:20 AM

I think the best solution is just carry a deactivated phone from each carrier... There does not need to have active service on the phone to call 911. If your phone keeps switching networks there may be nothing TMO can do about it. It may be your handset as well. Late model used phones can often be found for free or low cost.

-Jay

spleck · 07-02-2009, 10:44 AM

I'm curious whether a 911 call will use any network available? Theoretically, shouldn't ANY GSM phone behave the same, and same with CDMA?

For instance, shouldn't the AT&T phone have tried to use the T-Mobile network for a 911 call? Was the Sprint phone roaming on Alltel as standard roaming, or just because it was a 911 call?

Jay2TheRescue · 07-02-2009, 12:34 PM

it should use any available compatible network, but it didn't seem to do that in this case.

spleck · 07-02-2009, 2:56 PM

Quote:

Originally Posted by Jay2TheRescue

it should use any available compatible network, but it didn't seem to do that in this case.

That's what I thought/hoped for. So for emergency purposes, I'm fine carrying my active GSM and a CDMA (previously-VZW) phone?

Jay2TheRescue · 07-03-2009, 1:12 AM

In theory, yes.

Fullstrength · 07-03-2009, 6:56 PM

This is why i cant wait for LTE.

spleck · 07-04-2009, 2:46 AM

Quote:

Originally Posted by Fullstrength

This is why i cant wait for LTE.

So you can carry around THREE phones for emergency purposes?

It'll be a long time (forever in cell phone years) before you can get an LTE signal where you can't get a CDMA or GSM signal.

Jay2TheRescue · 07-04-2009, 10:14 AM

I think what he was getting at was that both CDMA and GSM carriers are migrating towards LTE. The early handsets will most likely be hybrids, but I doubt there will be a GSM/CDMA/UMTS/LTE handset ever... Most likely you will have a GSM/LTE or a CDMA/LTE handset.

-Jay

ace41690 · 07-04-2009, 3:59 PM

It sounds like your solution would be to just use your sprint phone instead of even having a phone with tmobile

Fullstrength · 07-07-2009, 12:37 PM

Quote:

Originally Posted by Jay2TheRescue

I think what he was getting at was that both CDMA and GSM carriers are migrating towards LTE. The early handsets will most likely be hybrids, but I doubt there will be a GSM/CDMA/UMTS/LTE handset ever... Most likely you will have a GSM/LTE or a CDMA/LTE handset.

-Jay

I think the transition will be quicker then most, once the infrastructure is in, its to the advantage to them to end support for cdma, and gsm.

TelcomJunkie · 07-08-2009, 9:40 PM

Sounds like you were in a complete coverage gap. If there is no coverage what so-ever, then there is no chance of a 911 call going through any better than a regular one.

I'd get worried if I could make a regular call but not a 911 call....

07-02-2009, 5:23 AM	#1
locust43 Fresh Member Join Date: Jun 2006 Location: Hoover, Alabama Posts: 13 Thanks: 0 Thanked 0 Times in 0 Posts Images: 5	911 Call Failed Multiple Times Well this is the second time I have had a failed 911 call on T-Mobile, first time was trying to get through to 911 after a DUI, call would not go through on SOS. I had to get my Sprint phone. Multiple service issues everywhere, service tickets open. Anyways, today I was on the way back to AL from my Condo in Panama City beach, on Highway 79-FL right by a road called Williams RD in Holmes County FL, saw a severe rollover wreck with a Town Car and into a tree, people must have died. Tried calling 911 since nobody there had a cell phone, my phone was cutting between SOS and T-Mobile and my call would not go through, it kept saying Radio Path Unavailable, said that on my friends T-Mobile phone. AT&T was dead there, So I had to turn on my Sprint phone and got great signal on Alltel and made the 911 call. But this is ridiculous. Where should I make a big stink about this? I want this to be known because T-Mobile is doing nothing about it. I want out of my contract. No service at home, the friggin idiots say USE AT HOME. Well Guess what, UMA won't work with my 3G aircard at my main home. What should I do, no coverage anywhere around here. It seems as if it's getting worse.

07-02-2009, 10:20 AM	#2
Jay2TheRescue Drycleaner extraordinaire Join Date: Dec 2002 Location: Sterling, Virginia Posts: 10,915 Phone(s): V3, HTC Tilt, HTC Pure, Moto V551, iPAQ 6515, Western Electric 302, 500, Ericsson Ericaphone Provider(s): AT&Tingular 310-410 Devices: Zune 30gb & way too many BT devices to list Thanks: 39 Thanked 39 Times in 37 Posts Images: 157	Re: 911 Call Failed Multiple Times I think the best solution is just carry a deactivated phone from each carrier... There does not need to have active service on the phone to call 911. If your phone keeps switching networks there may be nothing TMO can do about it. It may be your handset as well. Late model used phones can often be found for free or low cost. -Jay __________________ GET A FREE $25 AT&T GIFTCARD WITH ACTIVATION OF NEW AT&T SERVICE FROM ANY DEALER. PM ME FOR DETAILS

07-02-2009, 10:44 AM	#3
spleck Tool Join Date: Apr 2002 Location: Middle GA Posts: 609 Phone(s): iPhone 3G, iPhone 3GS Provider(s): AT&T Devices: Garmin GPSMAP 76CSx, Canon EOS Rebel XTi Thanks: 15 Thanked 10 Times in 8 Posts Images: 18	Re: 911 Call Failed Multiple Times I'm curious whether a 911 call will use any network available? Theoretically, shouldn't ANY GSM phone behave the same, and same with CDMA? For instance, shouldn't the AT&T phone have tried to use the T-Mobile network for a 911 call? Was the Sprint phone roaming on Alltel as standard roaming, or just because it was a 911 call?

07-02-2009, 12:34 PM	#4
Jay2TheRescue Drycleaner extraordinaire Join Date: Dec 2002 Location: Sterling, Virginia Posts: 10,915 Phone(s): V3, HTC Tilt, HTC Pure, Moto V551, iPAQ 6515, Western Electric 302, 500, Ericsson Ericaphone Provider(s): AT&Tingular 310-410 Devices: Zune 30gb & way too many BT devices to list Thanks: 39 Thanked 39 Times in 37 Posts Images: 157	Re: 911 Call Failed Multiple Times it should use any available compatible network, but it didn't seem to do that in this case. __________________ GET A FREE $25 AT&T GIFTCARD WITH ACTIVATION OF NEW AT&T SERVICE FROM ANY DEALER. PM ME FOR DETAILS

07-03-2009, 1:12 AM	#6
Jay2TheRescue Drycleaner extraordinaire Join Date: Dec 2002 Location: Sterling, Virginia Posts: 10,915 Phone(s): V3, HTC Tilt, HTC Pure, Moto V551, iPAQ 6515, Western Electric 302, 500, Ericsson Ericaphone Provider(s): AT&Tingular 310-410 Devices: Zune 30gb & way too many BT devices to list Thanks: 39 Thanked 39 Times in 37 Posts Images: 157	Re: 911 Call Failed Multiple Times In theory, yes. __________________ GET A FREE $25 AT&T GIFTCARD WITH ACTIVATION OF NEW AT&T SERVICE FROM ANY DEALER. PM ME FOR DETAILS

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07-03-2009, 6:56 PM	#7
Fullstrength Junior Member Join Date: May 2002 Posts: 157 Thanks: 0 Thanked 0 Times in 0 Posts	Re: 911 Call Failed Multiple Times This is why i cant wait for LTE.

07-04-2009, 10:14 AM	#9
Jay2TheRescue Drycleaner extraordinaire Join Date: Dec 2002 Location: Sterling, Virginia Posts: 10,915 Phone(s): V3, HTC Tilt, HTC Pure, Moto V551, iPAQ 6515, Western Electric 302, 500, Ericsson Ericaphone Provider(s): AT&Tingular 310-410 Devices: Zune 30gb & way too many BT devices to list Thanks: 39 Thanked 39 Times in 37 Posts Images: 157	Re: 911 Call Failed Multiple Times I think what he was getting at was that both CDMA and GSM carriers are migrating towards LTE. The early handsets will most likely be hybrids, but I doubt there will be a GSM/CDMA/UMTS/LTE handset ever... Most likely you will have a GSM/LTE or a CDMA/LTE handset. -Jay __________________ GET A FREE $25 AT&T GIFTCARD WITH ACTIVATION OF NEW AT&T SERVICE FROM ANY DEALER. PM ME FOR DETAILS

07-04-2009, 3:59 PM	#10
ace41690 Junior Member Join Date: Feb 2007 Location: Connecticut Posts: 184 Phone(s): Blackberry Curve 8330, Previous: Sanyo MM8300, Sanyo MM7400, Samsung SPH-M610 Provider(s): Sprint Thanks: 3 Thanked 1 Time in 1 Post	Re: 911 Call Failed Multiple Times It sounds like your solution would be to just use your sprint phone instead of even having a phone with tmobile

07-08-2009, 9:40 PM	#12
TelcomJunkie Bad Handoff Investigator Join Date: Jul 2006 Location: The 4145 Posts: 1,322 Provider(s): Big Brother Thanks: 5 Thanked 14 Times in 10 Posts Images: 149	Re: 911 Call Failed Multiple Times Sounds like you were in a complete coverage gap. If there is no coverage what so-ever, then there is no chance of a 911 call going through any better than a regular one. I'd get worried if I could make a regular call but not a 911 call.... __________________ -tj

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