Issues w/ T-Mobile

[Neva]

I appreciate all that you guys can give me. I hate to put more money out after bad and not get much out of it. Trying to watch pennies so my husband can retire next year.

[Neva]

Hi again. I am in need of some help. I had to quit T-Moble because they would not help me with my problem of signal strength or lack of. I should have stuck it out but I needed a phone service that worked. Just today I got a bill for the $400 (2 phones) since I broke my contract. We did not use either phone very much so in the first 30 days we did not know there was a problem. I also did not realize that I had 30 days to 'try' out the phones. After I found out the phones did not give me the signal strength like my previous company, I started calling to see what they could do to help me. It was always a brick wall. I even asked about another phone of better quality but they said no deal. When I said I would have to cancel the contract if they could not help me all they said was I had to pay $200 for each phone. I got no where on this. I had them do service reports (2) and they agreed they could not help me with improved signal strength. All they wanted me to do was put in a T-Mobile home phone. Do I have any recourse in this matter or do I just pay up?

[tmobileman]

Originally Posted by Neva

Hi again. I am in need of some help. I had to quit T-Moble because they would not help me with my problem of signal strength or lack of. I should have stuck it out but I needed a phone service that worked. Just today I got a bill for the $400 (2 phones) since I broke my contract. We did not use either phone very much so in the first 30 days we did not know there was a problem. I also did not realize that I had 30 days to 'try' out the phones. After I found out the phones did not give me the signal strength like my previous company, I started calling to see what they could do to help me. It was always a brick wall. I even asked about another phone of better quality but they said no deal. When I said I would have to cancel the contract if they could not help me all they said was I had to pay $200 for each phone. I got no where on this. I had them do service reports (2) and they agreed they could not help me with improved signal strength. All they wanted me to do was put in a T-Mobile home phone. Do I have any recourse in this matter or do I just pay up?

You can call and fight it as much as you want you may get somebody to waive the fees, you may not you could also file a complaint with the public utilities commission in your state that may help or you could just pay up sorry

[Neva]

Thank you for your feedback. I appreciate it.

[tmobileman]

Originally Posted by Neva

Thank you for your feedback. I appreciate it.

No problem I am really sorry that you are stuck in that position as a consumer that sucks. All to often anymore though businesses have to take the hard line approach with fees and contracts, and it seems lately there has been an alarming number of people scamming to get out of their contracts so when there are great people like you that would really benefit by the company thinking outside of the box and waiving fees for you to cancel that option isn't available because too many people out there abuse the option. But really good luck

[Matt]

Originally Posted by Neva

Thank you for your feedback. I appreciate it.

And make sure with your new carrier, you try out the service ASAP. I don't know of a carrier that gives you longer than 30 days to try it out before canceling without a fee.