WirelessAdvisor.com

racingsoul · 06-24-2008, 3:44 PM

It all started around Jan, 2008. I started getting dropped calls and routing problems. People I never heard of calling me from all over the country. They claimed they are not dailing my number but somehow my phone is ringing. My family members and workers are calling me but it never goes through. I only find out later at the end of the day when all my voicemail comes in at once. These unknown calls are really getting to me because they call day and night. Sometimes at 3 and 4 AM in the morning. Early at 6 to 7 AM and also late at 9 to 10 PM. Pretty much all day long and continues well on for an entire month! I called T-Mobile to ask about the issues I am having and they tell me there's nothing they can do about others calling me. They verified my identity and did offer to change my number for a fee ($20/line). At this time, my 2 year contract has expired and I really don't need to continue. I tried to get the fees waived and they said no. I told them that my contract IS over and I might just look elsewhere for better service and said I would like to stay with them but don't feel l should pay for something that was not my causing. (Obviously, network issues, routing issues, etc.) I told them I would think about it over the weekend and get back with them.
I called back a few days later to cancel my service. The rep told me that I wasn't an "authorized user" and can not perform a cancellation on the account. I told them that I just spoked to a rep a few days ago and certainly had been "authorized" by the other rep because our conversation did contain personal information. I asked who then is the "authorized user" that can do that for "MY" account. The rep ignored my request and stuck with the "you are not authorized". I asked how I can get authorized and the rep referred to a snail mail rout. They would mail a form to me, I would have to fill it out and mail it back. Only then, they will add my name (if approved) to a list of "authorized users" for "my" account. I asked how long will the process take and the answers was about 30 days for approval. ARE YOU KIDDING ME!!! I asked for another way that would be faster and was told "NOPE"! I asked who is on "MY" account's "authorized users" list and the rep again ignore me. I offer all my personal information to be varified with "MY" account, including my SS#, TAX ID, address, etc. but was also ignored.
After about 30 minutes or so with this rep getting nowhere, I asked for a supervisor or manager and was told it wouldn't matter. I requested one anyways and was told they are REALLY BUSY and this will take a while. Well, another 30 minutes and the rep got back on the line and said they can't help me and that I will have to be an "authorized user".
Now, I can't cancel my service. I have to fill out this BS papers and a month later hope that I can cancel my service. In the mean time, I have to deal with these unwanted calls from all over the country and on the other hand have to deal with the fact that the calls that is meant for me are not getting through.

spleck · 06-24-2008, 6:00 PM

First step, I would call back and try another rep. Can you log into my.tmobile.com? Do you have a statement available with account number, billing name and address?

racingsoul · 06-24-2008, 6:34 PM

Quote:

Originally Posted by spleck

First step, I would call back and try another rep. Can you log into my.tmobile.com? Do you have a statement available with account number, billing name and address?

Yes, I have log into mytmobile.com but there are no resources there for cancellation of account. I have statements from each months with MY name on it as the account holder, with MY billing address and MY phone numbers for MY account. I have no idea what this rep is smoking but that's enought to try and let everyone know my experience with T-Mobile.

I did call back just to get the same answer, that I have to be an "authorized user", but ahhh... who is currently an "authorized user" on MY account???? They never answered.....

I also want to mention that I did get a call back from customer service, at 5 AM in the morning. Seriously, do they think anyone is going to answer? They did not leave any messages but I was able to look up the number and it was T-Mobile's toll free number.

spleck · 06-24-2008, 6:50 PM

Use my.tmobile.com to send an email to them requesting account closure and/or clarification of the authorized users.

I just can't believe that your account would be altered to the point that you don't have access, but still be liable for the bill. Personally, I would call a few times until I get someone that will work with you. Hopefully tmobileman will chime in here with some insider answers.

racingsoul · 06-24-2008, 7:06 PM

Quote:

Originally Posted by spleck

Use my.tmobile.com to send an email to them requesting account closure and/or clarification of the authorized users.

I just can't believe that your account would be altered to the point that you don't have access, but still be liable for the bill. Personally, I would call a few times until I get someone that will work with you. Hopefully tmobileman will chime in here with some insider answers.

Oh, I forgot to say that I did email them concerning my cancellation request and made a complaint concerning their reps. I did get a reply email from someone else stating that they apologize for the experience I've been having and that I should call back to talk to them. I requested to talk to someone else, not just a rep where I would have to explain myself again and go through the entire process with some ignorant rep that refuses to see that I hold the bill in front of me with my name, address, number, and whatever else it is that would be necessary for a security clearance. I did not get that number but just another reply stating their apology and for me to call into the customer support line.

Don't get me wrong, I am still trying to get someone who IS willing to help. I do hope that someone from T-Mobile itself can clarifiy this issue for me.

KyleAndMelissa22 · 06-24-2008, 7:32 PM

Quote:

Originally Posted by racingsoul

Yes, I have log into mytmobile.com but there are no resources there for cancellation of account. I have statements from each months with MY name on it as the account holder, with MY billing address and MY phone numbers for MY account. I have no idea what this rep is smoking but that's enought to try and let everyone know my experience with T-Mobile.

Quote:

Originally Posted by racingsoul

I requested to talk to someone else, not just a rep where I would have to explain myself again and go through the entire process with some ignorant rep that refuses to see that I hold the bill in front of me with my name, address, number, and whatever else it is that would be necessary for a security clearance. I do hope that someone from T-Mobile itself can clarifiy this issue for me.

Try your luck with reps at other T-Mobile stores in your area, because this situation sounds ridiculous

Telekom · 06-24-2008, 8:12 PM

Quote:

Originally Posted by racingsoul

It all started around Jan, 2008. I started getting dropped calls and routing problems. People I never heard of calling me from all over the country. They claimed they are not dailing my number but somehow my phone is ringing. My family members and workers are calling me but it never goes through. I only find out later at the end of the day when all my voicemail comes in at once. These unknown calls are really getting to me because they call day and night. Sometimes at 3 and 4 AM in the morning. Early at 6 to 7 AM and also late at 9 to 10 PM. Pretty much all day long and continues well on for an entire month! I called T-Mobile to ask about the issues I am having and they tell me there's nothing they can do about others calling me. They verified my identity and did offer to change my number for a fee ($20/line). At this time, my 2 year contract has expired and I really don't need to continue. I tried to get the fees waived and they said no. I told them that my contract IS over and I might just look elsewhere for better service and said I would like to stay with them but don't feel l should pay for something that was not my causing. (Obviously, network issues, routing issues, etc.) I told them I would think about it over the weekend and get back with them.
I called back a few days later to cancel my service. The rep told me that I wasn't an "authorized user" and can not perform a cancellation on the account. I told them that I just spoked to a rep a few days ago and certainly had been "authorized" by the other rep because our conversation did contain personal information. I asked who then is the "authorized user" that can do that for "MY" account. The rep ignored my request and stuck with the "you are not authorized". I asked how I can get authorized and the rep referred to a snail mail rout. They would mail a form to me, I would have to fill it out and mail it back. Only then, they will add my name (if approved) to a list of "authorized users" for "my" account. I asked how long will the process take and the answers was about 30 days for approval. ARE YOU KIDDING ME!!! I asked for another way that would be faster and was told "NOPE"! I asked who is on "MY" account's "authorized users" list and the rep again ignore me. I offer all my personal information to be varified with "MY" account, including my SS#, TAX ID, address, etc. but was also ignored.
After about 30 minutes or so with this rep getting nowhere, I asked for a supervisor or manager and was told it wouldn't matter. I requested one anyways and was told they are REALLY BUSY and this will take a while. Well, another 30 minutes and the rep got back on the line and said they can't help me and that I will have to be an "authorized user".
Now, I can't cancel my service. I have to fill out this BS papers and a month later hope that I can cancel my service. In the mean time, I have to deal with these unwanted calls from all over the country and on the other hand have to deal with the fact that the calls that is meant for me are not getting through.

Call the corporate office in Bellevue, Washington. 425-378-4000 or 1-800-318-9270. Anyone who's had problems they usually can fix.

racingsoul · 06-24-2008, 8:26 PM

Quote:

Originally Posted by Telekom

Call the corporate office in Bellevue, Washington. 425-378-4000 or 1-800-318-9270. Anyone who's had problems they usually can fix.

Thanks. I'll try them and see what happens. At this point, I am not really looking for a fix T-Mobile's problems because I don't care to stay with T-Mobile. I just want to cancel my service.

I mean, initially, I was able to access my account with the rep and a few days later when I call back to cancel, another rep tells me I am not authorized being I am the account holder...

Telekom · 06-24-2008, 9:59 PM

Quote:

Originally Posted by racingsoul

Thanks. I'll try them and see what happens. At this point, I am not really looking for a fix T-Mobile's problems because I don't care to stay with T-Mobile. I just want to cancel my service.

I mean, initially, I was able to access my account with the rep and a few days later when I call back to cancel, another rep tells me I am not authorized being I am the account holder...

That's your choice. I gave you a fix. Whether you wish to use it is up to you.

spleck · 06-24-2008, 11:45 PM

There's something really screwy with your account. If you hate contracts as much as I do, try to get this fixed and then stay as a free agent for a couple months and give them a chance. If you can't get it fixed, or the service still isn't what you need, then definitely get something new. I don't blame you thought for bailing as soon as possible. I just think your problems aren't related to the typical "my carrier doesn't have good coverage where I live and work."

tmobileman · 06-25-2008, 2:09 AM

the only way you may not be listed on the acct is if it is a business acct and as of december of 07 if your not on the acct no access, that is from the FCC not tmobile. Granted there is an easier way to get added businesss care can help you, (if this is a business acct you mentioned tax id so I assume it is) also the number change fee is 15.00 per line but I am sure that we would waive it for you sounds like you got a bad rep and sorry but it does not take up to 30 days to get added to an acct it may take a couple of days but if you have been able to get in since 12/07 then you are there. Buddy I understand if you want to give up I might if I were you but you have put in a lot of time to just give up when we should be able to get you taken care of just call again please try again. You were not treated right but if you can't find it in your soul to try again, then port your number you just need your acct number which you can get from your bill or mytmobile acct and you don't have to call and talk to anybody it will automatically cancel after your number ports. I wish I could take your call, I would fix the issue and get you taken care of. Sorry again, best of luck to you. Tomorrow I will check back with you and I will get you an email address if this is a business acct, if not I will PM you and I will help you.

racingsoul · 06-25-2008, 1:46 PM

Telekom, I thank you for the info but I am just frustrated with T-Mobile.

Spleck, I have no issues holding up to my end of the contract. I have sign 2 years with Sprint and Nextel in the past and held up to them, switch to T-Mobile and also held up to them. My contract with T-Mobile is beyond 2 years now. It is on its 3rd year at this point. Coverage at my work is very good. Coverage at home isn't too good. I have a full bar at work but about 4 miles down south where I live in BR, LA, I have 1 bar at home. Again, I am not complaining about that. The whole issue here is I was trying to cancel my service and was bluntly lie to when initially I was "authorized" to access my account with another rep. Also, as I mentioned, the rep never cared to release the name “authorized” on my account… maybe there is none and the account belongs to noone and that noone is still paying for the bills sent to him.

tmobileman, I assume you work for T-Mobile? I’ve had no serious issues with T-Mobile in the past. Other then some occasional problems that would arise with any wireless carriers, I had no complaint until this time. I just wanted people out there to know what I went through because of how I was treated and the BS they put me through wasn't necessary.
To answer your question, yes and no to the business account. When I sign up with T-Mobile, the rep told me that I couldn't sign as a business account because it's less then 5 lines. They told me that business accounts MUST have 5 lines minimum. I have 3 lines. They told me that I could sign up with a regular family shared account but put my business name on it. That is how I got my business name, tax id, etc on the account. Having said that, I am the person that signs all the paper works, the account is under my name with my business name printed under mine. I initially paid all line activation and fees with my personal credit card. How does T-Mobile not have my name as the account holder? Also, why is my name printed on the bill but they claim I am not "authorized"? T-Mobile seriously has an issue with their reps and this will cost them customer loyalty.

FYI: My name is and should be the only name under the account with my business name listed. When I signed up, they did a credit check and I had to put my name, social and credit card in to get approved.

spleck · 06-25-2008, 3:28 PM

I was assuming that other than the weird calls and such, you had good service and would rather stay out of contract (not be stuck with any particular carrier for 2 years).

If you want to move the line somewhere else, you can just have it ported out like tmobileman said. That will automatically cancel your account. I'm not sure what other options you have if you don't want to keep that number and just want to cancel.

You could always get a GoPhone for $10 and port the line to that.

racingsoul · 06-25-2008, 6:28 PM

Quote:

Originally Posted by spleck

I was assuming that other than the weird calls and such, you had good service and would rather stay out of contract (not be stuck with any particular carrier for 2 years).

If you want to move the line somewhere else, you can just have it ported out like tmobileman said. That will automatically cancel your account. I'm not sure what other options you have if you don't want to keep that number and just want to cancel.

You could always get a GoPhone for $10 and port the line to that.

Thank you again, I didn't know that. I have never ported numbers before and always thought that I would have to cancel my service with the current carrier before I sign up with a another one. I don't really mind the contract, it's just business.
On the flip side, I don't really know if the weird calls are 100% T-Mobile's routing issues. If I port the number over to the new carriers, will I still get these weird calls? To eliminate that possibility, I would rather get a new number.
I might just try that and change the number later is it continues. Thanks again.

spleck · 06-25-2008, 8:27 PM

Generally, if you're porting, you should NOT cancel the account first, otherwise you'll lose the number.

If you port to a cheap GoPhone, you'll find out if you're still getting weird calls. If so, you can let the GoPhone expire and sign up for service with a regular plan and get a new number.

tmobileman · 06-26-2008, 1:53 AM

[quote=racingsoul;511430]Telekom, I thank you for the info but I am just frustrated with T-Mobile.

well if you name is on the bill then your name is on the acct I recommend you call back and talk to another rep, but hey if you want to cancel over this issue then port out sorr to see you go over one bad issue

racingsoul · 06-26-2008, 12:00 PM

[quote=tmobileman;511508]

Quote:

Originally Posted by racingsoul

Telekom, I thank you for the info but I am just frustrated with T-Mobile.

well if you name is on the bill then your name is on the acct I recommend you call back and talk to another rep, but hey if you want to cancel over this issue then port out sorr to see you go over one bad issue

tmobileman, according to your comment above, T-Mobile should have my name as the account holder. Trust me, this is not a one time occurrence. I did not just give up because of one bad rep. I did call back a few times only to be giving the "new" I am "Not Authorized" on the account. If you do work for T-Mobile, maybe you can do something...
I have not yet decided on whom to go with right now and might not change if T-Mobile's attitude changes.

spleck · 06-26-2008, 2:01 PM

What happens if you want to look up your account using your name?

racingsoul · 06-26-2008, 2:48 PM

Quote:

Originally Posted by spleck

What happens if you want to look up your account using your name?

I can't do that at this point. After the "not authorized" issue came up with the rep, it looks like they documented it and when I called in; they would not access my account until I become "authorized".
The last time I called in, they asked for my phone #, name, but did not request my business name or tax id. Told me I am not "authorized" to access MY account. I offer to verify myself to them by providing social, address, business and tax id but they just ignored my offer and continue with the "you are not authorized". I'll try to locate the emails that just continue with the lies that I am not authorized on my own account and post it here.

One question I do have concerning the weird calls I'm getting. Is it possible for a network routing issue to cause that much problems on my number? I have 3 lines here and only 1 of it has these calls coming in. I didn't have this problem in 07 but since 08 till now, it's still going. The drop/miss calls and stuffs I can understand with reception or dead spots/tower issues but continued incoming calls from all over the country to one number for this long a period has got me thinking it might not be a routing issue but how can this happen. These callers are actually leaving messages for their intended recipient but it's ending up in my voicemail.

spleck · 06-26-2008, 3:38 PM

What I meant by using your name was, call in and say you forgot your number or something (and lost your phone and all your bills

), and ask them to look up your account based on just your name.

You didn't just go through a divorce, or have a crazy ex-girlfriend right?

Unless all your reps have been idiots, there has either been some kind of fraudulent activity, or your account is corrupted somehow. Maybe "your" phone number shows up as someone else's account, and is somehow linked to you getting weird calls.

The only explanation so far is that your name is not on the account for your phone number.

When you use a number on one of your good lines, can they tell you what other lines you have?

06-24-2008, 3:44 PM	#1 (permalink)
racingsoul One more post and I'm... Join Date: Jun 2008 Location: LA Posts: 9 Thanks: 0 Thanked 0 Times in 0 Posts	T-Mobile = Bad It all started around Jan, 2008. I started getting dropped calls and routing problems. People I never heard of calling me from all over the country. They claimed they are not dailing my number but somehow my phone is ringing. My family members and workers are calling me but it never goes through. I only find out later at the end of the day when all my voicemail comes in at once. These unknown calls are really getting to me because they call day and night. Sometimes at 3 and 4 AM in the morning. Early at 6 to 7 AM and also late at 9 to 10 PM. Pretty much all day long and continues well on for an entire month! I called T-Mobile to ask about the issues I am having and they tell me there's nothing they can do about others calling me. They verified my identity and did offer to change my number for a fee ($20/line). At this time, my 2 year contract has expired and I really don't need to continue. I tried to get the fees waived and they said no. I told them that my contract IS over and I might just look elsewhere for better service and said I would like to stay with them but don't feel l should pay for something that was not my causing. (Obviously, network issues, routing issues, etc.) I told them I would think about it over the weekend and get back with them. I called back a few days later to cancel my service. The rep told me that I wasn't an "authorized user" and can not perform a cancellation on the account. I told them that I just spoked to a rep a few days ago and certainly had been "authorized" by the other rep because our conversation did contain personal information. I asked who then is the "authorized user" that can do that for "MY" account. The rep ignored my request and stuck with the "you are not authorized". I asked how I can get authorized and the rep referred to a snail mail rout. They would mail a form to me, I would have to fill it out and mail it back. Only then, they will add my name (if approved) to a list of "authorized users" for "my" account. I asked how long will the process take and the answers was about 30 days for approval. ARE YOU KIDDING ME!!! I asked for another way that would be faster and was told "NOPE"! I asked who is on "MY" account's "authorized users" list and the rep again ignore me. I offer all my personal information to be varified with "MY" account, including my SS#, TAX ID, address, etc. but was also ignored. After about 30 minutes or so with this rep getting nowhere, I asked for a supervisor or manager and was told it wouldn't matter. I requested one anyways and was told they are REALLY BUSY and this will take a while. Well, another 30 minutes and the rep got back on the line and said they can't help me and that I will have to be an "authorized user". Now, I can't cancel my service. I have to fill out this BS papers and a month later hope that I can cancel my service. In the mean time, I have to deal with these unwanted calls from all over the country and on the other hand have to deal with the fact that the calls that is meant for me are not getting through.

06-24-2008, 6:00 PM	#2 (permalink)
spleck Join Date: Apr 2002 Location: Middle GA Posts: 464 Phone(s): iPhone 3G, T-Mobile Wing Provider(s): AT&T, T-Mobile Devices: Garmin GPSMAP 76CSx, Canon EOS Rebel XTi Thanks: 7 Thanked 4 Times in 4 Posts	Re: T-Mobile = Bad First step, I would call back and try another rep. Can you log into my.tmobile.com? Do you have a statement available with account number, billing name and address?

06-24-2008, 6:50 PM	#4 (permalink)
spleck Join Date: Apr 2002 Location: Middle GA Posts: 464 Phone(s): iPhone 3G, T-Mobile Wing Provider(s): AT&T, T-Mobile Devices: Garmin GPSMAP 76CSx, Canon EOS Rebel XTi Thanks: 7 Thanked 4 Times in 4 Posts	Re: T-Mobile = Bad Use my.tmobile.com to send an email to them requesting account closure and/or clarification of the authorized users. I just can't believe that your account would be altered to the point that you don't have access, but still be liable for the bill. Personally, I would call a few times until I get someone that will work with you. Hopefully tmobileman will chime in here with some insider answers.

06-24-2008, 11:45 PM	#10 (permalink)
spleck Join Date: Apr 2002 Location: Middle GA Posts: 464 Phone(s): iPhone 3G, T-Mobile Wing Provider(s): AT&T, T-Mobile Devices: Garmin GPSMAP 76CSx, Canon EOS Rebel XTi Thanks: 7 Thanked 4 Times in 4 Posts	Re: T-Mobile = Bad There's something really screwy with your account. If you hate contracts as much as I do, try to get this fixed and then stay as a free agent for a couple months and give them a chance. If you can't get it fixed, or the service still isn't what you need, then definitely get something new. I don't blame you thought for bailing as soon as possible. I just think your problems aren't related to the typical "my carrier doesn't have good coverage where I live and work."

06-25-2008, 2:09 AM	#11 (permalink)
tmobileman Iphone Hater Join Date: Apr 2008 Location: idaho Posts: 350 Phone(s): Tmobile HTC Dash, BB Pearl, Razor V3t, Moto ROKR E8 Provider(s): Tmobile Devices: Linksys WRTU54G Router, Moto H500 BT Headset Thanks: 8 Thanked 11 Times in 11 Posts	Re: T-Mobile = Bad the only way you may not be listed on the acct is if it is a business acct and as of december of 07 if your not on the acct no access, that is from the FCC not tmobile. Granted there is an easier way to get added businesss care can help you, (if this is a business acct you mentioned tax id so I assume it is) also the number change fee is 15.00 per line but I am sure that we would waive it for you sounds like you got a bad rep and sorry but it does not take up to 30 days to get added to an acct it may take a couple of days but if you have been able to get in since 12/07 then you are there. Buddy I understand if you want to give up I might if I were you but you have put in a lot of time to just give up when we should be able to get you taken care of just call again please try again. You were not treated right but if you can't find it in your soul to try again, then port your number you just need your acct number which you can get from your bill or mytmobile acct and you don't have to call and talk to anybody it will automatically cancel after your number ports. I wish I could take your call, I would fix the issue and get you taken care of. Sorry again, best of luck to you. Tomorrow I will check back with you and I will get you an email address if this is a business acct, if not I will PM you and I will help you.

06-25-2008, 1:46 PM	#12 (permalink)
racingsoul One more post and I'm... Join Date: Jun 2008 Location: LA Posts: 9 Thanks: 0 Thanked 0 Times in 0 Posts	Re: T-Mobile = Bad Telekom, I thank you for the info but I am just frustrated with T-Mobile. Spleck, I have no issues holding up to my end of the contract. I have sign 2 years with Sprint and Nextel in the past and held up to them, switch to T-Mobile and also held up to them. My contract with T-Mobile is beyond 2 years now. It is on its 3rd year at this point. Coverage at my work is very good. Coverage at home isn't too good. I have a full bar at work but about 4 miles down south where I live in BR, LA, I have 1 bar at home. Again, I am not complaining about that. The whole issue here is I was trying to cancel my service and was bluntly lie to when initially I was "authorized" to access my account with another rep. Also, as I mentioned, the rep never cared to release the name “authorized” on my account… maybe there is none and the account belongs to noone and that noone is still paying for the bills sent to him. tmobileman, I assume you work for T-Mobile? I’ve had no serious issues with T-Mobile in the past. Other then some occasional problems that would arise with any wireless carriers, I had no complaint until this time. I just wanted people out there to know what I went through because of how I was treated and the BS they put me through wasn't necessary. To answer your question, yes and no to the business account. When I sign up with T-Mobile, the rep told me that I couldn't sign as a business account because it's less then 5 lines. They told me that business accounts MUST have 5 lines minimum. I have 3 lines. They told me that I could sign up with a regular family shared account but put my business name on it. That is how I got my business name, tax id, etc on the account. Having said that, I am the person that signs all the paper works, the account is under my name with my business name printed under mine. I initially paid all line activation and fees with my personal credit card. How does T-Mobile not have my name as the account holder? Also, why is my name printed on the bill but they claim I am not "authorized"? T-Mobile seriously has an issue with their reps and this will cost them customer loyalty. FYI: My name is and should be the only name under the account with my business name listed. When I signed up, they did a credit check and I had to put my name, social and credit card in to get approved.

06-25-2008, 3:28 PM	#13 (permalink)
spleck Join Date: Apr 2002 Location: Middle GA Posts: 464 Phone(s): iPhone 3G, T-Mobile Wing Provider(s): AT&T, T-Mobile Devices: Garmin GPSMAP 76CSx, Canon EOS Rebel XTi Thanks: 7 Thanked 4 Times in 4 Posts	Re: T-Mobile = Bad I was assuming that other than the weird calls and such, you had good service and would rather stay out of contract (not be stuck with any particular carrier for 2 years). If you want to move the line somewhere else, you can just have it ported out like tmobileman said. That will automatically cancel your account. I'm not sure what other options you have if you don't want to keep that number and just want to cancel. You could always get a GoPhone for $10 and port the line to that.

06-25-2008, 8:27 PM	#15 (permalink)
spleck Join Date: Apr 2002 Location: Middle GA Posts: 464 Phone(s): iPhone 3G, T-Mobile Wing Provider(s): AT&T, T-Mobile Devices: Garmin GPSMAP 76CSx, Canon EOS Rebel XTi Thanks: 7 Thanked 4 Times in 4 Posts	Re: T-Mobile = Bad Generally, if you're porting, you should NOT cancel the account first, otherwise you'll lose the number. If you port to a cheap GoPhone, you'll find out if you're still getting weird calls. If so, you can let the GoPhone expire and sign up for service with a regular plan and get a new number.

06-26-2008, 1:53 AM	#16 (permalink)
tmobileman Iphone Hater Join Date: Apr 2008 Location: idaho Posts: 350 Phone(s): Tmobile HTC Dash, BB Pearl, Razor V3t, Moto ROKR E8 Provider(s): Tmobile Devices: Linksys WRTU54G Router, Moto H500 BT Headset Thanks: 8 Thanked 11 Times in 11 Posts	Re: T-Mobile = Bad [quote=racingsoul;511430]Telekom, I thank you for the info but I am just frustrated with T-Mobile. well if you name is on the bill then your name is on the acct I recommend you call back and talk to another rep, but hey if you want to cancel over this issue then port out sorr to see you go over one bad issue Last edited by tmobileman; 06-26-2008 at 2:28 AM.

06-26-2008, 2:01 PM	#18 (permalink)
spleck Join Date: Apr 2002 Location: Middle GA Posts: 464 Phone(s): iPhone 3G, T-Mobile Wing Provider(s): AT&T, T-Mobile Devices: Garmin GPSMAP 76CSx, Canon EOS Rebel XTi Thanks: 7 Thanked 4 Times in 4 Posts	Re: T-Mobile = Bad What happens if you want to look up your account using your name?

06-26-2008, 3:38 PM	#20 (permalink)
spleck Join Date: Apr 2002 Location: Middle GA Posts: 464 Phone(s): iPhone 3G, T-Mobile Wing Provider(s): AT&T, T-Mobile Devices: Garmin GPSMAP 76CSx, Canon EOS Rebel XTi Thanks: 7 Thanked 4 Times in 4 Posts	Re: T-Mobile = Bad What I meant by using your name was, call in and say you forgot your number or something (and lost your phone and all your bills ), and ask them to look up your account based on just your name. You didn't just go through a divorce, or have a crazy ex-girlfriend right? Unless all your reps have been idiots, there has either been some kind of fraudulent activity, or your account is corrupted somehow. Maybe "your" phone number shows up as someone else's account, and is somehow linked to you getting weird calls. The only explanation so far is that your name is not on the account for your phone number. When you use a number on one of your good lines, can they tell you what other lines you have?

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