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Serg Romero · 05-30-2006, 5:45 PM

T-Mobile is charging us for text-messaging and they state that they can’t stop it. It’s almost like getting charged an extra $0.10 per SPAM email. We keep telling them that we don’t use or need it, but they say they can’t stop!

What can we do? Is there an FCC email we can send a complaint and show this to?

Thank you,
Serg.

Matt · 05-30-2006, 11:18 PM

Call customer care and request all text messaging be turned off. They can do it.

Serg Romero · 05-31-2006, 9:06 AM

Sorry Matt, but that's just it! We have spoken to them over the last 6 months they say they can't turn it off!

Matt · 05-31-2006, 1:19 PM

I did some checking, and it is supposed to be able to be done...although TM does resist. If you are getting the spam to your email address/alias (tmomail.net) try the filters on mytmobile.com under communication tools. (on the right choose the spam filter under "resources"

Also, try contacting TM via the online forms...I've heard that is monitored at times by executive customer care.

good luck.

Baron_Fluffykins · 06-01-2006, 5:43 PM

You most certainly can turn off the SMS service.

loujour · 06-19-2006, 1:57 PM

I'm having the same problem as Serge, receiving unsolicited e-mails, and some I find offensive. I've tried contacting the sender multiple ways and multiple times to no avail. According to my reverse phone search, this company is also a T-Mobil customer. T-mobil has, in their words, "offered several options", and all of them cost me more. The last person with whom I spoke, a supervisor, was, by far, the least helpful and most contentious. I can see why she does not deal directly with the customer.

I've tried identifying e-mail address of someone in customer service or marketing or operations at the corp. site. but I can't seem to find one. When I've had unresponsive customer service, this has helped in the past with other companies to contact someone in upper management.

Can anyone offer any ways to contact the corporate office by e-mail.

lu

Matt · 06-20-2006, 1:03 AM

I did a quick google search on T-Mobile Executive Customer Relations, and I got the following link that has some good info

http://forums.mobiledia.com/topic45356-0-asc-10.html

Telekom · 06-20-2006, 11:11 PM

Quote:

Originally Posted by loujour

I'm having the same problem as Serge, receiving unsolicited e-mails, and some I find offensive. I've tried contacting the sender multiple ways and multiple times to no avail. According to my reverse phone search, this company is also a T-Mobil customer. T-mobil has, in their words, "offered several options", and all of them cost me more. The last person with whom I spoke, a supervisor, was, by far, the least helpful and most contentious. I can see why she does not deal directly with the customer.

I've tried identifying e-mail address of someone in customer service or marketing or operations at the corp. site. but I can't seem to find one. When I've had unresponsive customer service, this has helped in the past with other companies to contact someone in upper management.

Can anyone offer any ways to contact the corporate office by e-mail.

lu

email text messages can be turned off by T-Mobile.

05-30-2006, 5:45 PM	#1 (permalink)
Serg Romero I have arrived! Join Date: May 2006 Location: New Jersey Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Text Message Billing T-Mobile is charging us for text-messaging and they state that they can’t stop it. It’s almost like getting charged an extra $0.10 per SPAM email. We keep telling them that we don’t use or need it, but they say they can’t stop! What can we do? Is there an FCC email we can send a complaint and show this to? Thank you, Serg.

05-30-2006, 11:18 PM	#2 (permalink)
Matt Super Moderator Join Date: Oct 2001 Location: Lititz, Pa. Posts: 4,704 Phone(s): BlackBerry Pearl Provider(s): T-Mobile Thanks: 0 Thanked 0 Times in 0 Posts Images: 2	Re: Text Message Billing Call customer care and request all text messaging be turned off. They can do it. __________________ Join the T-Mobile Group Forum (or any other!) ...a/k/a cheerioboy26 elsewhere on the net....

05-31-2006, 9:06 AM	#3 (permalink)
Serg Romero I have arrived! Join Date: May 2006 Location: New Jersey Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Text Message Billing Sorry Matt, but that's just it! We have spoken to them over the last 6 months they say they can't turn it off!

05-31-2006, 1:19 PM	#4 (permalink)
Matt Super Moderator Join Date: Oct 2001 Location: Lititz, Pa. Posts: 4,704 Phone(s): BlackBerry Pearl Provider(s): T-Mobile Thanks: 0 Thanked 0 Times in 0 Posts Images: 2	Re: Text Message Billing I did some checking, and it is supposed to be able to be done...although TM does resist. If you are getting the spam to your email address/alias (tmomail.net) try the filters on mytmobile.com under communication tools. (on the right choose the spam filter under "resources" Also, try contacting TM via the online forms...I've heard that is monitored at times by executive customer care. good luck. __________________ Join the T-Mobile Group Forum (or any other!) ...a/k/a cheerioboy26 elsewhere on the net....

06-01-2006, 5:43 PM	#5 (permalink)
Baron_Fluffykins No more newbie here! Join Date: May 2006 Location: Portland, OR Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Text Message Billing You most certainly can turn off the SMS service.

06-19-2006, 1:57 PM	#6 (permalink)
loujour I made my first post! Join Date: Jun 2006 Location: usa Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Text Message Billing I'm having the same problem as Serge, receiving unsolicited e-mails, and some I find offensive. I've tried contacting the sender multiple ways and multiple times to no avail. According to my reverse phone search, this company is also a T-Mobil customer. T-mobil has, in their words, "offered several options", and all of them cost me more. The last person with whom I spoke, a supervisor, was, by far, the least helpful and most contentious. I can see why she does not deal directly with the customer. I've tried identifying e-mail address of someone in customer service or marketing or operations at the corp. site. but I can't seem to find one. When I've had unresponsive customer service, this has helped in the past with other companies to contact someone in upper management. Can anyone offer any ways to contact the corporate office by e-mail. lu

06-20-2006, 1:03 AM	#7 (permalink)
Matt Super Moderator Join Date: Oct 2001 Location: Lititz, Pa. Posts: 4,704 Phone(s): BlackBerry Pearl Provider(s): T-Mobile Thanks: 0 Thanked 0 Times in 0 Posts Images: 2	Re: Text Message Billing I did a quick google search on T-Mobile Executive Customer Relations, and I got the following link that has some good info http://forums.mobiledia.com/topic45356-0-asc-10.html __________________ Join the T-Mobile Group Forum (or any other!) ...a/k/a cheerioboy26 elsewhere on the net....

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