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Mobile Mike · 10-20-2004, 1:18 AM

Does T-Mobile specifically use text messaging to notify customers about a new voicemail? I normally use my T-Mo phone for outcalls, so I hadn't received a VM until last night. It was a text message telling me to dial "123" because I have a "new" message waiting. Is this the only way to receive VM notifications?

budney · 10-20-2004, 2:00 AM

Yes, that is the normal way T-Mobile dose VM. IMHO they need to change it.

Mobile Mike · 10-20-2004, 2:52 AM

Quote:

Originally Posted by budney

Yes, that is the normal way T-Mobile dose VM. IMHO they need to change it.

Thanks for the answer, and I agree with you big time!!

mpallo · 10-22-2004, 6:41 PM

This topic has been discussed at great depth over at Howard Forums. I am part of a very large group who is trying to get this changed.

http://www.howardforums.com/showthre...ion+%2Btmobile

The folks down in the SE market (Atlanta) who are former Powertel customers still get the MWI tape reel icon because they are on a different VM platform than the rest of the nation.

Do your part and let them know you want MWI. Letters, emails and calling.

EdwardP · 10-24-2004, 12:57 PM

I have their T-Mobile To Go service, and do not like receiving one message telling me that I have another (voicemail) message. That makes absolutely no sense!

Andy · 10-24-2004, 2:38 PM

It makes no sense, because what if you read the Text message telling you of the new voicemail, delete it, but don't have time to listen to your vm cause you're in a meeting or something and then totally forget about your voicemail...this has happened to me a few times while I was a T-Mo customer.

EdwardP · 10-24-2004, 4:31 PM

The voicemail icon with how many voicemail messages are waiting, IMHO, is a more graceful way of informing the customer that they have such messages waiting.

MOTOhooligan · 10-28-2004, 1:06 PM

So let me get this straight, instead of an MWI icon on your handset's screen you get sent a text message letting you know you have a VM? Does this take away from your bucket of text messages? That makes no sense whatsoever, wouldn't it be easier to just have the VM system send an MWI? The thought that a carrier would do this makes my brain hurt like I've eaten ice cream too fast.

mpallo · 10-28-2004, 1:27 PM

Quote:

Originally Posted by rancidhooligan

So let me get this straight, instead of an MWI icon on your handset's screen you get sent a text message letting you know you have a VM? Does this take away from your bucket of text messages? That makes no sense whatsoever, wouldn't it be easier to just have the VM system send an MWI? The thought that a carrier would do this makes my brain hurt like I've eaten ice cream too fast.

They are not taken out of your VM bucket.

Matt · 10-28-2004, 5:28 PM

Evidently, there are carriers in Europe that do this as well....

Andy · 10-28-2004, 6:12 PM

But carriers in Europe also have other options, like sending SMS to the user when they missed a call while they had no service/phone was turned off with the number of the person who called them.

bobolito · 10-28-2004, 9:03 PM

Quote:

Originally Posted by Andy84094

It makes no sense, because what if you read the Text message telling you of the new voicemail, delete it, but don't have time to listen to your vm cause you're in a meeting or something and then totally forget about your voicemail...this has happened to me a few times while I was a T-Mo customer.

The thing is that most T-Mobile customers are not people who go to meetings.

So normally, for teens that's not a problem.

[waiting for the flames to come]

Matt · 10-29-2004, 12:24 AM

That's right, all TM users are 17 and under

azcellphonejunkie · 10-29-2004, 1:21 AM

Quote:

Originally Posted by Matt

That's right, all TM users are 17 and under

Riiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiight

budney · 10-29-2004, 1:55 AM

I wish I was 17 again.

azcellphonejunkie · 10-29-2004, 11:54 AM

To get back to the real issue of this thread, the VM notification process I think is not that big of a deal. Yes it would be nice for them to have it set to only have a notification icon like Verizon, Sprint and the others, that gets deleted when you delete the voicemail.

Bottom line: Is it annoying...yes, it is a big deal that causes me stress....no.

ZaphodB · 10-29-2004, 5:29 PM

Quote:

Originally Posted by azcellphonejunkie

To get back to the real issue of this thread, the VM notification process I think is not that big of a deal. Yes it would be nice for them to have it set to only have a notification icon like Verizon, Sprint and the others, that gets deleted when you delete the voicemail.

Bottom line: Is it annoying...yes, it is a big deal that causes me stress....no.

It's annoying, true, but it's easy to get used to.

(Am I even allowed to post in here anymore?)

Andy · 10-29-2004, 6:15 PM

Quote:

Originally Posted by ZaphodB

It's annoying, true, but it's easy to get used to.

(Am I even allowed to post in here anymore?)

LOL.

What about me then??

EdwardP · 11-25-2004, 8:30 AM

Quote:

Originally Posted by lbmike212

Does T-Mobile specifically use text messaging to notify customers about a new voicemail? I normally use my T-Mo phone for outcalls, so I hadn't received a VM until last night. It was a text message telling me to dial "123" because I have a "new" message waiting. Is this the only way to receive VM notifications?

There is information on another web site, mentioning a new voicemail platform next year which addresses the issue. I'm reading into that as T-Mobile will use the voicemail icon with this new platform.

Why press three keys (1-2-3) for voicemail when pressing down the 1 key for a few seconds key does the same thing? Less work, same results.

mpallo · 11-25-2004, 10:12 AM

1st quarter of 2005 seems to be the ETA.

http://www.phonescoop.com/carriers/...5&fi=133217

http://www.phonescoop.com/carriers/...5&fi=133331

EdwardP · 11-25-2004, 2:06 PM

The lack of that voicemail indicator is one of the things I do not like about the service, but it's nice to read that the issue is finally being addressed.

Matt · 11-25-2004, 2:43 PM

Those links don't work.

azcellphonejunkie · 11-26-2004, 1:20 AM

Quote:

Originally Posted by mpallo

1st quarter of 2005 seems to be the ETA.

http://www.phonescoop.com/carriers/...5&fi=133217

http://www.phonescoop.com/carriers/...5&fi=133331

Please update the link to where the actual thread is...

MOTOhooligan · 11-26-2004, 11:33 AM

Quote:

Originally Posted by EdwardP

The lack of that voicemail indicator is one of the things I do not like about the service, but it's nice to read that the issue is finally being addressed.

So far, from what I've read, heard, seen, experienced it is the only thing about T-Mobile I don't like... my phones should be here today so I'll be able to determine if the second thing I don't like is the coverage in my home town. Their handset selection, features, rate plans, spokesperson, logo, policies, etc. are all excellent but that all means diddly if you can't actually use the service. An in-depth review of the Samsung E-315 and of coverage in Manhattan, KS will be on these forums on 11/29/2004.

EdwardP · 11-28-2004, 11:06 AM

Quote:

Originally Posted by azcellphonejunkie

Please update the link to where the actual thread is...

These should work:

http://www.phonescoop.com/carriers/f...ff=5&fi=133217

http://www.phonescoop.com/carriers/f...ff=5&fi=133331

MOTOhooligan · 11-29-2004, 7:45 PM

Frankly, I thought I would hate the SMS VM notification but I don't really mind it that much. If they go to MWI great, if not, no skin off my nose.

mpallo · 12-01-2004, 11:57 PM

http://www.howardforums.com/showthre...77#post4169477

Well it looks like the MWI is finally coming to T-Mobile...beginning with a rollout in the Hawaii market on or around Dec. 8 and the rest of the markets to follow with dates TBD.

It appears they are converting everyone over to the Comverse platform.

MOTOhooligan · 12-02-2004, 12:55 PM

Quote:

Originally Posted by mpallo

[url]It appears they are converting everyone over to the Comverse platform.

The Converse Platform?

EdwardP · 12-02-2004, 6:54 PM

Quote:

Originally Posted by rancidhooligan

The Converse Platform?

That's COMVERSE, not CONVERSE.

Anyway, IF the information is true, it's good news.

MOTOhooligan · 12-02-2004, 7:21 PM

I liked Converse Platform better.

10-20-2004, 1:18 AM	#1
Mobile Mike Mobile Enthusiast Join Date: Sep 2004 Location: Los Angeles, CA Posts: 5,908 Phone(s): LG Voyager, Nokia 6263 Provider(s): Verizon Wireless, T-Mobile. Formerly AT&T, Nextel Devices: 80gb iPod, Dell laptop Thanks: 86 Thanked 62 Times in 61 Posts	Voice Mail notification Does T-Mobile specifically use text messaging to notify customers about a new voicemail? I normally use my T-Mo phone for outcalls, so I hadn't received a VM until last night. It was a text message telling me to dial "123" because I have a "new" message waiting. Is this the only way to receive VM notifications? __________________ Started with PacTel Cellular (1994) which became AIRTOUCH (1994-2000) which became verizonwireless (2000-present). Back with -T- Mobile (2004-2009, 2009-present)

10-20-2004, 2:00 AM	#2
budney Resident Headbanger Join Date: Jan 2003 Location: FV, CA Posts: 4,608 Phone(s): Treo Pro, Touch Pro 2, Katana II Provider(s): Sprint Devices: 30GB Zune & 1GB Zen Stone Thanks: 4 Thanked 9 Times in 9 Posts Images: 14 My Auctions	Re: Voice Mail notification Yes, that is the normal way T-Mobile dose VM. IMHO they need to change it. __________________ 'If it ain't broke, don't fix it,' unless you're a tweaker, and in that case you already fixed it ten times and it's still broken. - Dave Mustaine

10-22-2004, 6:41 PM	#4
mpallo Junior Member Join Date: Nov 2002 Location: Rochester, NY Posts: 190 Phone(s): Nokia 6590i, 6820b, Nokia 3595 IM, Nokia 6800, 6610, 6340i, Nokia 3390 Gold Provider(s): T-Mobile US Thanks: 0 Thanked 0 Times in 0 Posts	Re: Voice Mail notification This topic has been discussed at great depth over at Howard Forums. I am part of a very large group who is trying to get this changed. http://www.howardforums.com/showthre...ion+%2Btmobile The folks down in the SE market (Atlanta) who are former Powertel customers still get the MWI tape reel icon because they are on a different VM platform than the rest of the nation. Do your part and let them know you want MWI. Letters, emails and calling.

10-24-2004, 12:57 PM	#5
EdwardP T-Mobile since 2004 Join Date: Jul 2004 Location: Boston, MA Posts: 1,101 Phone(s): Samsung Gravity Provider(s): T-Mobile Devices: Motorola Bluetooth Thanks: 0 Thanked 0 Times in 0 Posts Images: 3	Re: Voice Mail notification I have their T-Mobile To Go service, and do not like receiving one message telling me that I have another (voicemail) message. That makes absolutely no sense!

10-24-2004, 2:38 PM	#6
Andy Join Date: May 2003 Location: Campione, Italy Posts: 10,290 Phone(s): Blackberry Tour, Motorola RAZR V3i Provider(s): VZW, Vodafone D2, Solomo, Swisscom Mobile Thanks: 0 Thanked 5 Times in 4 Posts Images: 130	Re: Voice Mail notification It makes no sense, because what if you read the Text message telling you of the new voicemail, delete it, but don't have time to listen to your vm cause you're in a meeting or something and then totally forget about your voicemail...this has happened to me a few times while I was a T-Mo customer.

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10-24-2004, 4:31 PM	#7
EdwardP T-Mobile since 2004 Join Date: Jul 2004 Location: Boston, MA Posts: 1,101 Phone(s): Samsung Gravity Provider(s): T-Mobile Devices: Motorola Bluetooth Thanks: 0 Thanked 0 Times in 0 Posts Images: 3	Re: Voice Mail notification The voicemail icon with how many voicemail messages are waiting, IMHO, is a more graceful way of informing the customer that they have such messages waiting.

10-28-2004, 1:06 PM	#8
MOTOhooligan Droid you're looking for Join Date: Oct 2003 Location: Chili Town Posts: 6,706 Phone(s): a855, V3t, v620 Provider(s): Voicestream Wireless Devices: Motorola S805, Motorola HS350, Apple MacBook Thanks: 3 Thanked 11 Times in 8 Posts Images: 21	Re: Voice Mail notification So let me get this straight, instead of an MWI icon on your handset's screen you get sent a text message letting you know you have a VM? Does this take away from your bucket of text messages? That makes no sense whatsoever, wouldn't it be easier to just have the VM system send an MWI? The thought that a carrier would do this makes my brain hurt like I've eaten ice cream too fast. __________________ iDon't but Droid does.

10-28-2004, 5:28 PM	#10
Matt Busy chasing my son Join Date: Oct 2001 Location: Lititz, Pa. Posts: 4,876 Phone(s): Motorola Cliq, BlackBerry 8820 Provider(s): T-Mobile Thanks: 4 Thanked 5 Times in 5 Posts Images: 2	Re: Voice Mail notification Evidently, there are carriers in Europe that do this as well.... __________________ Join the T-Mobile Group Forum (or any other!) ...a/k/a cheerioboy26 elsewhere on the net....

10-28-2004, 6:12 PM	#11
Andy Join Date: May 2003 Location: Campione, Italy Posts: 10,290 Phone(s): Blackberry Tour, Motorola RAZR V3i Provider(s): VZW, Vodafone D2, Solomo, Swisscom Mobile Thanks: 0 Thanked 5 Times in 4 Posts Images: 130	Re: Voice Mail notification But carriers in Europe also have other options, like sending SMS to the user when they missed a call while they had no service/phone was turned off with the number of the person who called them.

10-29-2004, 12:24 AM	#13
Matt Busy chasing my son Join Date: Oct 2001 Location: Lititz, Pa. Posts: 4,876 Phone(s): Motorola Cliq, BlackBerry 8820 Provider(s): T-Mobile Thanks: 4 Thanked 5 Times in 5 Posts Images: 2	Re: Voice Mail notification That's right, all TM users are 17 and under __________________ Join the T-Mobile Group Forum (or any other!) ...a/k/a cheerioboy26 elsewhere on the net....

10-29-2004, 1:55 AM	#15
budney Resident Headbanger Join Date: Jan 2003 Location: FV, CA Posts: 4,608 Phone(s): Treo Pro, Touch Pro 2, Katana II Provider(s): Sprint Devices: 30GB Zune & 1GB Zen Stone Thanks: 4 Thanked 9 Times in 9 Posts Images: 14 My Auctions	Re: Voice Mail notification I wish I was 17 again. __________________ 'If it ain't broke, don't fix it,' unless you're a tweaker, and in that case you already fixed it ten times and it's still broken. - Dave Mustaine

10-29-2004, 11:54 AM	#16
azcellphonejunkie The Cell Phone Junkie Join Date: Jan 2002 Location: Cave Creek, AZ Posts: 2,877 Phone(s): Treo 750, HTC Diamond, BB Pearl, iPhone Provider(s): ATT\|Prior: SPCS, Alltel, T-Mble, Nextel, Verizon Devices: Acura GPS, iPAQ rx3100, Bluetooth Thanks: 1 Thanked 11 Times in 7 Posts My Auctions	Re: Voice Mail notification To get back to the real issue of this thread, the VM notification process I think is not that big of a deal. Yes it would be nice for them to have it set to only have a notification icon like Verizon, Sprint and the others, that gets deleted when you delete the voicemail. Bottom line: Is it annoying...yes, it is a big deal that causes me stress....no.

11-25-2004, 10:12 AM	#20
mpallo Junior Member Join Date: Nov 2002 Location: Rochester, NY Posts: 190 Phone(s): Nokia 6590i, 6820b, Nokia 3595 IM, Nokia 6800, 6610, 6340i, Nokia 3390 Gold Provider(s): T-Mobile US Thanks: 0 Thanked 0 Times in 0 Posts	Re: Voice Mail notification 1st quarter of 2005 seems to be the ETA. http://www.phonescoop.com/carriers/...5&fi=133217 http://www.phonescoop.com/carriers/...5&fi=133331

11-25-2004, 2:06 PM	#21
EdwardP T-Mobile since 2004 Join Date: Jul 2004 Location: Boston, MA Posts: 1,101 Phone(s): Samsung Gravity Provider(s): T-Mobile Devices: Motorola Bluetooth Thanks: 0 Thanked 0 Times in 0 Posts Images: 3	Re: Voice Mail notification The lack of that voicemail indicator is one of the things I do not like about the service, but it's nice to read that the issue is finally being addressed.

11-25-2004, 2:43 PM	#22
Matt Busy chasing my son Join Date: Oct 2001 Location: Lititz, Pa. Posts: 4,876 Phone(s): Motorola Cliq, BlackBerry 8820 Provider(s): T-Mobile Thanks: 4 Thanked 5 Times in 5 Posts Images: 2	Re: Voice Mail notification Those links don't work. __________________ Join the T-Mobile Group Forum (or any other!) ...a/k/a cheerioboy26 elsewhere on the net....

11-29-2004, 7:45 PM	#26
MOTOhooligan Droid you're looking for Join Date: Oct 2003 Location: Chili Town Posts: 6,706 Phone(s): a855, V3t, v620 Provider(s): Voicestream Wireless Devices: Motorola S805, Motorola HS350, Apple MacBook Thanks: 3 Thanked 11 Times in 8 Posts Images: 21	Re: Voice Mail notification Frankly, I thought I would hate the SMS VM notification but I don't really mind it that much. If they go to MWI great, if not, no skin off my nose. __________________ iDon't but Droid does.

12-01-2004, 11:57 PM	#27
mpallo Junior Member Join Date: Nov 2002 Location: Rochester, NY Posts: 190 Phone(s): Nokia 6590i, 6820b, Nokia 3595 IM, Nokia 6800, 6610, 6340i, Nokia 3390 Gold Provider(s): T-Mobile US Thanks: 0 Thanked 0 Times in 0 Posts	Re: Voice Mail notification http://www.howardforums.com/showthre...77#post4169477 Well it looks like the MWI is finally coming to T-Mobile...beginning with a rollout in the Hawaii market on or around Dec. 8 and the rest of the markets to follow with dates TBD. It appears they are converting everyone over to the Comverse platform.

12-02-2004, 7:21 PM	#30
MOTOhooligan Droid you're looking for Join Date: Oct 2003 Location: Chili Town Posts: 6,706 Phone(s): a855, V3t, v620 Provider(s): Voicestream Wireless Devices: Motorola S805, Motorola HS350, Apple MacBook Thanks: 3 Thanked 11 Times in 8 Posts Images: 21	Re: Voice Mail notification I liked Converse Platform better.

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