Sprint PCS Users | Subject: Does Sprint ever get it right the first time??? in Wireless Carrier Users Forums; I am so pissed off now. Tried to change from the 700 minute family plan to the 1400 minute plan ... | |||||||
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06-11-2008, 2:34 PM
| #1 (permalink) |
| Big Meanie   Join Date: Jul 2002 Location: Mesa, AZ Posts: 8,272
Phone(s): RAZR VE20 Provider(s): Sprint + Airave Devices: ipod 80gb, MacBook pro Thanks: 3
Thanked 10 Times in 7 Posts
 |  Does Sprint ever get it right the first time???
I am so pissed off now. Tried to change from the 700 minute family plan to the 1400 minute plan today so I could get it in before the crappy new plans start on the 15th. First rep and 15 minutes later she changed one line to the 1400 minute plan for $90 and left the other two on the 700 minute plan. Gee thanks, I always wanted to pay for a family plan on 1 line!  Honestly, I am surprised the system allows family plans to be setup for only one line. Anyway... So I call back, and another 15 minutes of my time...now 2 of the 3 are onto the 1400 minute plan.  But wait, it gets better. The two phones on the 1400 plan are now being charged $0.00 and $9.99, the phone on the 700 minute plan is also being billed at $9.99. Which is wonderful right? Nope. No primary line = no minutes to share = every minute of usage is overage!So now I give up...I am sending an email. It's the same story every time with this company. What should take 1 call takes 3 calls or transfers to get done. I am certain everything will get worked out, because it always does, but this is insane. I am sick and tired of having to deal with this sorry excuse of a company. I will never make a change to anything on my account again. If I need a new line or more minutes or a new phone, I will go to a new company. Did I mention ?
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06-11-2008, 4:59 PM
| #2 (permalink) |
| Compulsive Signal Checker   Join Date: Oct 2003 Location: Amherst, NY & Long Island Posts: 3,155
Phone(s): HTC Mogul/6800, Sanyo M1, Motorola K1m,Samsung a900, Sanyo 6200 8100 8200 7400, Samsung a460, Nokia 5190 Provider(s): Sprint PCS (since 2002), Voicestream (2001-2002) Devices: 30GB iPod 5g, 2GB nano, Dell Latitude E6500 Thanks: 0
Thanked 6 Times in 4 Posts
|  Re: Does Sprint ever get it right the first time???
EEK! Try calling the special, Consumerist.com executive hotline at 703-433-4401. They should be able to fix anything, and quickly.
__________________ "'Current Sprint Service Can Not Be Used' What the hell does that mean?!?" |
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06-11-2008, 5:29 PM
| #3 (permalink) |
  Join Date: Oct 2002 Location: Arizona Posts: 259
Phone(s): HTC Sprint Touch, Samsung A420, Samsung M610 Provider(s): Sprint PCS Devices: GPS, XM, Tablet PC's, Kindle, Slingbox, PS3 Thanks: 0
Thanked 0 Times in 0 Posts
| Re: Does Sprint ever get it right the first time???
I have a hilarious email from ecare responding to a question I had by telling me all I had to do was cancel my primary line (I was not in contract) and then I would have one line free and one line at $9.99. Sounds like that rep has moved to a call center! 
__________________ Do good. Be kind. Have fun. |
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06-11-2008, 6:32 PM
| #4 (permalink) | |
| Big Meanie Join Date: Jul 2002 Location: Mesa, AZ Posts: 8,272
Phone(s): RAZR VE20 Provider(s): Sprint + Airave Devices: ipod 80gb, MacBook pro Thanks: 3
Thanked 10 Times in 7 Posts
| Re: Does Sprint ever get it right the first time??? Quote:
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06-11-2008, 9:57 PM
| #5 (permalink) |
  Join Date: Jun 2006 Location: Reading, PA Posts: 3,618
Phone(s): Motorola RAZR V3m (Red) Provider(s): Sprint Thanks: 4
Thanked 2 Times in 2 Posts
| Re: Does Sprint ever get it right the first time???
i dont undestand how you guys are getting stuck with all these bad reps.......i have had such a great experience so far with Sprint CS
__________________ SERO F&F 500: 500 Flexible Anytime Minutes, UNLIMITED Nights and Weekends (7PM), UNLIMITED Mobile to Mobile, UNLIMITED Power Vision, UNLIMITED Messaging (Text/Picture/Video), Pick 3 |
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06-11-2008, 10:48 PM
| #6 (permalink) |
| I got a lil' RIM   Join Date: Apr 2004 Location: Tallahassee, FL Posts: 2,453
Phone(s): BlackBerry Pearl, Motorolas W385, v195s, LG AX4270, SE Z310a Provider(s): Verizon Wireless, T-Mobile, Alltel, AT&T Devices: Jabra BT8010, Plantronics Pulsar 260 Thanks: 13
Thanked 7 Times in 6 Posts
| Re: Does Sprint ever get it right the first time???
When my friend added a 2nd line to her Sprint account 2 years ago, she had the same issue, except the additional line was $20 (because she's still on an ancient plan) instead of $10 AND the line included zero minutes. She eventually got the bill fixed but she's tired of the incompetence at Sprint. Any changes made to the account almost always means trouble.
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06-12-2008, 12:16 AM
| #7 (permalink) |
| Big Meanie Join Date: Jul 2002 Location: Mesa, AZ Posts: 8,272
Phone(s): RAZR VE20 Provider(s): Sprint + Airave Devices: ipod 80gb, MacBook pro Thanks: 3
Thanked 10 Times in 7 Posts
| Re: Does Sprint ever get it right the first time???
Well eCare seems to have straightened everything out. I cannot wait for next month's bill! [sarcasm] |
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06-12-2008, 3:39 PM
| #8 (permalink) |
| Go Angels!  Join Date: Oct 2001 Location: Orange County, CA Posts: 12,756
Phone(s): LG Rumor Provider(s): Sprint Thanks: 8
Thanked 12 Times in 12 Posts
| Re: Does Sprint ever get it right the first time???
I have changed my plan twice in the past 2 years and also changed the plan of another line on my account. Everything went through fine and no problems at all. So yes Sprint does get it right the first time for some of us.
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06-12-2008, 4:13 PM
| #9 (permalink) |
| Big Meanie Join Date: Jul 2002 Location: Mesa, AZ Posts: 8,272
Phone(s): RAZR VE20 Provider(s): Sprint + Airave Devices: ipod 80gb, MacBook pro Thanks: 3
Thanked 10 Times in 7 Posts
| Re: Does Sprint ever get it right the first time???
Just got my bill today, I was double billed for Vision yet again. That has happened both months since I switched from Power Vision to regular Vision. Makes me glad I canceled data completely so I won't have that problem ever again (I hope). eCare did credit me $50 for my wasted time yesterday. As usual, everything ends up working out...just a shame it takes so much time and energy to get it to do so. |
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06-12-2008, 4:33 PM
| #10 (permalink) |
  Join Date: Dec 2001 Location: Kingsport, TN Posts: 5,928
Phone(s): LG enV2, Samsung t219 Provider(s): Verizon Wireless, T-Mobile Devices: iPod Nano Thanks: 0
Thanked 2 Times in 2 Posts
| Re: Does Sprint ever get it right the first time???
Sprint's customer service is horrid, I had to call them twice just to simply cancel my Nextel line. The first rep I got was just very hateful and REFUSED to cancel my line unless I gave him a better reason for canceling, so I just hung up and called back. The second person I got was much nicer and understanding, he let me cancel pretty easily.
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06-12-2008, 4:33 PM
| #11 (permalink) | |
| Join Date: Jun 2006 Location: Reading, PA Posts: 3,618
Phone(s): Motorola RAZR V3m (Red) Provider(s): Sprint Thanks: 4
Thanked 2 Times in 2 Posts
| Re: Does Sprint ever get it right the first time??? Quote:
__________________ SERO F&F 500: 500 Flexible Anytime Minutes, UNLIMITED Nights and Weekends (7PM), UNLIMITED Mobile to Mobile, UNLIMITED Power Vision, UNLIMITED Messaging (Text/Picture/Video), Pick 3 | |
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06-12-2008, 4:41 PM
| #12 (permalink) | |
| Big Meanie Join Date: Jul 2002 Location: Mesa, AZ Posts: 8,272
Phone(s): RAZR VE20 Provider(s): Sprint + Airave Devices: ipod 80gb, MacBook pro Thanks: 3
Thanked 10 Times in 7 Posts
| Re: Does Sprint ever get it right the first time??? Quote:
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06-12-2008, 4:58 PM
| #14 (permalink) | |
| Big Meanie Join Date: Jul 2002 Location: Mesa, AZ Posts: 8,272
Phone(s): RAZR VE20 Provider(s): Sprint + Airave Devices: ipod 80gb, MacBook pro Thanks: 3
Thanked 10 Times in 7 Posts
| Re: Does Sprint ever get it right the first time??? Quote:
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06-13-2008, 10:46 AM
| #16 (permalink) |
| Wireless Guru  Join Date: Dec 2005 Location: Oklahoma Posts: 6,069
Phone(s): nokia 6682, nokia 6230, moto,v600, moto,v551 Provider(s): cingular,family plan w/4 lines Devices: m3000,hs810, Sirius,sportster,w/boombox, Thanks: 10
Thanked 1 Time in 1 Post
| Re: Does Sprint ever get it right the first time???
im hoping i never have to call them. all these stories is troubling.
__________________ http://www.speedtest.net/result/90674468.png Men sleep peacefully in their beds at night, because rough men stand ready to do violence on their behalf ~George Orwell |
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06-13-2008, 11:29 AM
| #17 (permalink) | |
| Bad Handoff Investigator   Join Date: Jul 2006 Location: The 4145 Posts: 1,250
Provider(s): Big Brother Thanks: 1
Thanked 4 Times in 4 Posts
| Re: Does Sprint ever get it right the first time??? Quote:
__________________ -tj | |
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06-13-2008, 11:47 AM
| #18 (permalink) |
| Big Meanie Join Date: Jul 2002 Location: Mesa, AZ Posts: 8,272
Phone(s): RAZR VE20 Provider(s): Sprint + Airave Devices: ipod 80gb, MacBook pro Thanks: 3
Thanked 10 Times in 7 Posts
| Re: Does Sprint ever get it right the first time???
True. I had a similar problem with VZW too. And they were A LOT tougher to deal with and get it fixed. THe big red arrogance factor made them feel like they couldn't possibly have messed up. At least Sprint is willing to admit mistakes and fix them. |
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06-13-2008, 11:53 AM
| #19 (permalink) | |
| Luv My Treo !!!!!  Join Date: Dec 2002 Location: SE Wisconsin Posts: 5,274
Phone(s): Treo750, Treo Pro (in the mail), Nokia 6131, Moto i325 IS Provider(s): at&t/at&t/Nextel Devices: Assorted handheld & installed GPS Thanks: 23
Thanked 19 Times in 15 Posts
| Re: Does Sprint ever get it right the first time??? Quote:
Uh, I don't get a good enough signal to call out and use the 400 minutes that I now have, how is 50 more minutes going to solve that? 
__________________  "Travel is fatal to prejudice, bigotry, and narrow-mindedness." Mark Twain (1835 - 1910) | |
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06-13-2008, 12:21 PM
| #20 (permalink) |
| Big Meanie Join Date: Jul 2002 Location: Mesa, AZ Posts: 8,272
Phone(s): RAZR VE20 Provider(s): Sprint + Airave Devices: ipod 80gb, MacBook pro Thanks: 3
Thanked 10 Times in 7 Posts
| Re: Does Sprint ever get it right the first time???
LOL, yeah, Verizon is big on giving away minutes to placate people. They did the same for my girlfriend back when she was with VZW. It gives the consumer a sense they got something for free, all the while costing nothing to Verizon. I would rather have a $10 bill credit than 200 free bonus minutes. |
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06-13-2008, 2:52 PM
| #21 (permalink) |
| Go Angels! Join Date: Oct 2001 Location: Orange County, CA Posts: 12,756
Phone(s): LG Rumor Provider(s): Sprint Thanks: 8
Thanked 12 Times in 12 Posts
| Re: Does Sprint ever get it right the first time???
At least Sprint has been giving the green light to try and make people happy by giving these $50 credits and such when they screw up. I bet not every carrier would be willing to do that.
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