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Old 02-04-2008, 7:28 PM   #1 (permalink)
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Default Sero Question

I know it is not forum etiquette to ask such questions as a first post but here goes nothing. I have pretty well studied every post I could find on every forum I could find regarding sero and have a decent understanding. However I want to know if I use a ‘found’ employee’s e-mail does it notify the sprint employee? I know I know there are address’s I can use that are generic (that’s what I log in with to study the plans) but I can not use a generic address when working with someone over the phone and unfortunately because the way my existing accounts are setup I need to. I just don’t use jane doe’s e-mail and then get a nasty call saying who said you can use it! Thanks in advanced.
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Old 02-05-2008, 8:39 PM   #2 (permalink)

 
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Default Re: Sero Question

Quote:
Originally Posted by FreedomTide View Post
I know it is not forum etiquette to ask such questions as a first post but here goes nothing. I have pretty well studied every post I could find on every forum I could find regarding sero and have a decent understanding. However I want to know if I use a ‘found’ employee’s e-mail does it notify the sprint employee? I know I know there are address’s I can use that are generic (that’s what I log in with to study the plans) but I can not use a generic address when working with someone over the phone and unfortunately because the way my existing accounts are setup I need to. I just don’t use jane doe’s e-mail and then get a nasty call saying who said you can use it! Thanks in advanced.
Welcome to WA! Welcome to the SERO club!

It'll be fine...

-PCSuser
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Old 02-08-2008, 12:59 PM   #3 (permalink)

 
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i've been using the same random e-mail address to sign up all of my friends on sero when they port from other carriers. i've never heard a thing from sprint... so I assume its okay.
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Old 02-08-2008, 10:33 PM   #4 (permalink)

 
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Default Re: Sero Question

yeah.....the reps arent notified........ive had SERO for a year and a half now using an email that i got off Google and havent gotten a single call............actually now that i think about it i ordered service with a regular plan and called them within my 30 days to change it and they never asked me for an email address
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Old 02-14-2008, 1:19 PM   #5 (permalink)
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Default Re: Sero Question

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Originally Posted by PCSuser View Post
Welcome to WA! Welcome to the SERO club!

It'll be fine...

-PCSuser

Ive been a Sprint user for 8 years now and never knew about this program, probably since theylike getting 130.00 a month from me. Can someone please send me the email address to enter to get this?? thank you so much
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Old 02-24-2008, 8:13 AM   #6 (permalink)

 
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Default Re: Sero Question

It's only for new customers. As an existing customer, you would have to cancel your service and reactivate and sign new contracts. There are ways around this, but they can be very frustrating and time consuming.
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Old 02-24-2008, 1:12 PM   #7 (permalink)

 
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Default Re: Sero Question

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Originally Posted by Wumpusva View Post
It's only for new customers. As an existing customer, you would have to cancel your service and reactivate and sign new contracts. There are ways around this, but they can be very frustrating and time consuming.
what he said
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Old 02-25-2008, 10:56 AM   #8 (permalink)

 
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Default Re: Sero Question

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what he said
lol thanks
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Old 02-25-2008, 3:16 PM   #9 (permalink)

 
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Default Re: Sero Question

no problem
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Old 02-25-2008, 4:00 PM   #10 (permalink)
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Cool Re: Sero Question

Quote:
Originally Posted by SmArTeStChIlD421 View Post
what he said
It is Possible tho' at least in theory! and if so, what is the path of less resistance to get this done...Between Sprint CustomerAssist, online ESN swaps,and the live online E-Care chats...
Advice???

Have been with Sprint for awhile now and need to upgrade my phone and get a cheaper plan next month!!!! TIA...
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Old 02-25-2008, 11:19 PM   #11 (permalink)

 
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Default Re: Sero Question

Quote:
Originally Posted by OpusPGladiator View Post
It is Possible tho' at least in theory! and if so, what is the path of less resistance to get this done...Between Sprint CustomerAssist, online ESN swaps,and the live online E-Care chats...
Advice???

Have been with Sprint for awhile now and need to upgrade my phone and get a cheaper plan next month!!!! TIA...
it is possible but becoming highly more improbably because on the ENSEMBLE system your account has to be labeled as an employee account type to properly handle all the SERO and getting your account type change is no easy thing because the people who make that change are a lot more educated than the dumb reps we usually talk about
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Old 02-27-2008, 12:15 PM   #12 (permalink)
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Wink Re: Sero Question

Ahh well... guess I'll end up signing up a new account then just to get on the dang sero plan...
Am assuming the ENSEMBLE system is their billing system then???

I really like my girl's Treo 755p with the exception of a few things and am wondering if the Mogul/Touch are worthwhile??? Really want WIFI in my device for web stuff and hopefully a flash/java enabled browser? suggestion anyone???
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Old 02-27-2008, 1:27 PM   #13 (permalink)
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Default Re: Sero Question

Quote:
Originally Posted by OpusPGladiator View Post
Ahh well... guess I'll end up signing up a new account then just to get on the dang sero plan...
Read this:
http://forums.wirelessadvisor.com/sp...on-via-ko.html (Retention vs. SERO ... Retention via KO!)

I wanted SERO, called to cancel my current account to get a new SERO account, and retentions bettered the SERO plan!
So now I keep my number and get a kick-a$$ plan !

Good luck!
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Old 02-28-2008, 12:23 AM   #14 (permalink)
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Default Re: Sero Question

my advice is to always talk to retentions before you do anything drastic. Retentions for any company are willing to throw almost anything at you to get you to stay. I had a couple in my store yesterday that got 2, count em, 2 palm centros for 25$ apiece..... I COULD NOT BELIEVE IT. Now, will you get 2 centros for 50 bucks, probably not but you just never know what they'll do. My advice though, if they offer you something (any phone companies retentions) Make them accountable for it AT THAT TIME. Dont let them send you in a store to get things. 99% of the time we cant do it and have no idea what your talkng about. Just a little advice
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Old 02-28-2008, 11:03 PM   #15 (permalink)

 
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Originally Posted by hereticcavi View Post
my advice is to always talk to retentions before you do anything drastic. Retentions for any company are willing to throw almost anything at you to get you to stay. I had a couple in my store yesterday that got 2, count em, 2 palm centros for 25$ apiece..... I COULD NOT BELIEVE IT. Now, will you get 2 centros for 50 bucks, probably not but you just never know what they'll do. My advice though, if they offer you something (any phone companies retentions) Make them accountable for it AT THAT TIME. Dont let them send you in a store to get things. 99% of the time we cant do it and have no idea what your talkng about. Just a little advice
i think with any company retentions will do anything.........kinda makes you wish that the rest of the phone system had their powers
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