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Bill Clinton · 01-30-2008, 3:41 PM

Why is it that you have to call in and then wait for rep in order to get a PRL update? I don't know if other companies do this, but it seems unnecessary.

Why can't you just say PRL Update to the computerized voice and they send you the PRL right away? I had to wait on hold for a few minutes then give the rep my name, phone number, and a PIN before he could update my PRL. Wouldn't it be easier for everyone if the customer could just call and get the PRL from a menu and not have to wait and give information to one of the Customer Care folks? I like Sprint, but I think they could find a quicker way to handle this process.

Jerro · 01-30-2008, 5:08 PM

Quote:

Originally Posted by Bill Clinton

Why is it that you have to call in and then wait for rep in order to get a PRL update? I don't know if other companies do this, but it seems unnecessary.

Why can't you just say PRL Update to the computerized voice and they send you the PRL right away? I had to wait on hold for a few minutes then give the rep my name, phone number, and a PIN before he could update my PRL. Wouldn't it be easier for everyone if the customer could just call and get the PRL from a menu and not have to wait and give information to one of the Customer Care folks? I like Sprint, but I think they could find a quicker way to handle this process.

Sprint must have a reason not to have or want a *228 like Verizon. I wonder what it is?

sheureka · 01-30-2008, 8:25 PM

I just send an email after logging into my account and ask them to flag each of my lines for an update. In a few minutes I get an acknowledgement, and then a few hours later another email telling me to call *2 to get the prl. Much, much less stressful than calling into customer service. - sheureka

Bill Clinton · 01-30-2008, 10:16 PM

Quote:

Originally Posted by sheureka

I just send an email after logging into my account and ask them to flag each of my lines for an update. In a few minutes I get an acknowledgement, and then a few hours later another email telling me to call *2 to get the prl. Much, much less stressful than calling into customer service. - sheureka

Thanks. That sounds like a smoother way of getting the update. Sprint makes the process more difficult than it needs to be and that is my complaint.

SmArTeStChIlD421 · 02-08-2008, 9:34 PM

yeah........honestly the *228 would make things so much easier.............it would prolli lighten congestion a little bit too...........

01-30-2008, 3:41 PM	#1
Bill Clinton 10 years scandal free.... Join Date: Jun 2007 Location: New York and Vermont Posts: 493 Phone(s): HTC Mogul, Nokia 6085 Provider(s): Sprint, Unicel Devices: Dell XPS M1710, Dell XPS 400, IBM T61P, +more Thanks: 5 Thanked 0 Times in 0 Posts Images: 64	PRL Update Difficulties Why is it that you have to call in and then wait for rep in order to get a PRL update? I don't know if other companies do this, but it seems unnecessary. Why can't you just say PRL Update to the computerized voice and they send you the PRL right away? I had to wait on hold for a few minutes then give the rep my name, phone number, and a PIN before he could update my PRL. Wouldn't it be easier for everyone if the customer could just call and get the PRL from a menu and not have to wait and give information to one of the Customer Care folks? I like Sprint, but I think they could find a quicker way to handle this process.

01-30-2008, 8:25 PM	#3
sheureka Join Date: Oct 2002 Location: Arizona Posts: 276 Phone(s): HTC Touch Pro, Samsung M320, Samsung M610 Provider(s): Sprint PCS Devices: GPS, XM, Tablet PC's, Kindle, Slingbox, PS3 Thanks: 0 Thanked 0 Times in 0 Posts Images: 1	Re: PRL Update Difficulties I just send an email after logging into my account and ask them to flag each of my lines for an update. In a few minutes I get an acknowledgement, and then a few hours later another email telling me to call 2 to get the prl. Much, much less stressful than calling into customer service. - sheureka __________________ Do good. Be kind. Have fun.*

02-08-2008, 9:34 PM	#5
SmArTeStChIlD421 Join Date: Jun 2006 Location: Reading, PA Posts: 3,871 Phone(s): Blackberry 8830 Provider(s): Sprint Thanks: 4 Thanked 3 Times in 3 Posts	Re: PRL Update Difficulties yeah........honestly the *228 would make things so much easier.............it would prolli lighten congestion a little bit too........... __________________ Everything Plus 500: 500 Flexible Anytime Minutes, UNLIMITED Nights and Weekends (7PM), UNLIMITED Mobile to Mobile, UNLIMITED Power Vision, UNLIMITED Messaging (Text/Picture/Video), Pick 3

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