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Mrpilot007 · 08-24-2002, 11:10 PM

I realize that the number one thing people today preferr is how great the coverage is or reception. I have had Sprint PCS for almost 2 years now and have occasional problems with coverage but the customer service... There is no such thing as customer service when it comes to Sprint. In the past couple of years I haven't had to call in very many times but recently I bought a new Sprint Motorola v120c and first off wait for 30 minutes on hold only to get to a person that says they can't help me!!! I have been hung up on 4 times in one week, told that the system is being upgraded 5 times in the past month, and told I would have to take the phone back. If you don't have Sprint please don't sign up with them. They are not turning a profit and can't keep people staffed there long enough to figure out what is going on in Cellular service let along figure out common courtesy. FIRE SPRINT and move to CINGULAR!!! I don't have it yet but from what I hear, and from just calling in and "feeling them out", they have been very helpful and knowledgable. Oh by the way, why would you want to watch tv on your cellphone? Go home and watch it!!!

08-30-2002, 12:44 PM

Guess What....all these rumours about VoiceStream and these other carriers are just small change.....sprint is negtiating a buyout deal with a major ILEC.

P.S its not insider information when its on public domain.....buy away!

IdiOTeQnoLogY · 08-30-2002, 4:44 PM

can you give more details.......and i'll profess my ignorance........what is an ILEC

ehcruzan · 08-30-2002, 8:37 PM

An ILEC is an Incumbent Local Exchange Carrier such as Verizon, SBC, Bell South & Quest (the Baby Bells). As for a Sprint deal, I have not heard of anything.

ehcruzan · 08-30-2002, 8:43 PM

As for the original post, a company's customer service is only as good as the people staffing it. Every cellular or PCS provider has areas with horrible customer service. Cingular might have better customer service in your area, however Sprint's excellent customer service is one of the reasons they are my primary carrier.

Jack · 08-30-2002, 10:22 PM

Can you give us more info anon. Also links would be helpful?

Jack

09-01-2002, 8:15 PM

Yes sprints customer service sucks.......but no one is asking you to be their best friend. You can go cingular and chat with their super nice customer service about why you cant make or receive any calls.

08-24-2002, 11:10 PM	#1
Mrpilot007 Posting up a storm! Join Date: Aug 2002 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Coverage vs Customer Service I realize that the number one thing people today preferr is how great the coverage is or reception. I have had Sprint PCS for almost 2 years now and have occasional problems with coverage but the customer service... There is no such thing as customer service when it comes to Sprint. In the past couple of years I haven't had to call in very many times but recently I bought a new Sprint Motorola v120c and first off wait for 30 minutes on hold only to get to a person that says they can't help me!!! I have been hung up on 4 times in one week, told that the system is being upgraded 5 times in the past month, and told I would have to take the phone back. If you don't have Sprint please don't sign up with them. They are not turning a profit and can't keep people staffed there long enough to figure out what is going on in Cellular service let along figure out common courtesy. FIRE SPRINT and move to CINGULAR!!! I don't have it yet but from what I hear, and from just calling in and "feeling them out", they have been very helpful and knowledgable. Oh by the way, why would you want to watch tv on your cellphone? Go home and watch it!!!

08-30-2002, 12:44 PM	#2
Guest Posts: n/a	Coverage vs Customer Service Guess What....all these rumours about VoiceStream and these other carriers are just small change.....sprint is negtiating a buyout deal with a major ILEC. P.S its not insider information when its on public domain.....buy away!

08-30-2002, 4:44 PM	#3
IdiOTeQnoLogY Join Date: Mar 2002 Posts: 1,567 Thanks: 0 Thanked 0 Times in 0 Posts	Coverage vs Customer Service can you give more details.......and i'll profess my ignorance........what is an ILEC

08-30-2002, 8:37 PM	#4
ehcruzan Join Date: Aug 2002 Location: US Virgin Islands Posts: 754 Phone(s): iPhone 3GS Provider(s): AT&T Mobility Devices: iPod Touch 2G, WiFi gear Thanks: 0 Thanked 0 Times in 0 Posts	Coverage vs Customer Service An ILEC is an Incumbent Local Exchange Carrier such as Verizon, SBC, Bell South & Quest (the Baby Bells). As for a Sprint deal, I have not heard of anything.

08-30-2002, 8:43 PM	#5
ehcruzan Join Date: Aug 2002 Location: US Virgin Islands Posts: 754 Phone(s): iPhone 3GS Provider(s): AT&T Mobility Devices: iPod Touch 2G, WiFi gear Thanks: 0 Thanked 0 Times in 0 Posts	Coverage vs Customer Service As for the original post, a company's customer service is only as good as the people staffing it. Every cellular or PCS provider has areas with horrible customer service. Cingular might have better customer service in your area, however Sprint's excellent customer service is one of the reasons they are my primary carrier.

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08-30-2002, 10:22 PM	#6
Jack Join Date: Oct 2001 Location: Ohio Posts: 2,475 Phone(s): Motorola T720 Provider(s): Alltel Devices: Sirius Satellite radio, ipod, laptop, pda Thanks: 0 Thanked 0 Times in 0 Posts	Coverage vs Customer Service Can you give us more info anon. Also links would be helpful? Jack __________________ Current Plan with alltel 3000 anytime minutes w/nationwide LD $74.95 a month---Waiting not so patiently for the Alltel version of the V710

09-01-2002, 8:15 PM	#7
Guest Posts: n/a	Coverage vs Customer Service Yes sprints customer service sucks.......but no one is asking you to be their best friend. You can go cingular and chat with their super nice customer service about why you cant make or receive any calls.

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