What is wrong with Alltel?

[skevin007]

4 months ago I signed up for alltel with an unlimited mobile to mobile plan between me and my girlfriend. This sounded like a good deal because we call each other very often. Needless to say we were very surprised when our first bill of 750 dollars came in the mail. On the bill, they charged us for all of our moibile to mobile calls! Well this has happened every month since I signed up and they refuse to fix the problem even though my contract states that i have unlimited Mobile to Mobile!

This has been an ongoing battle that consumes time out of every single day of my life and I am simply sick of Alltel. The whole process pissed me off so much that I started an anti-alltel website at www.alltel-sucks.org Yes, alltel sucks that bad. Stay away!

Kevin

[TitanTiger]

The best thing I know to do is to contact the Better Business Bureau for Alltel's home office area and file a complaint. Also, contact the state attorney general for their area and file a complaint with them. Then call Alltel and notify them that you have done this and that you demand a resolution to this problem while you are on the phone with them and record the phone call. Also, demand it in writing.

If you've already done all of this, then it sounds like you might want to contact and attorney and see about getting out of your contract with them. If you take your sob story to another carrier, they might even sweeten their normal deal to get you to come to them.

[SQFreak]

Alltel's home office is in Little Rock, Arkansas, I do believe.

BBB of Arkansas
WWW: http://www.arkansas.bbb.org
Email: info@bbbarkansas.org
Phone: (501)664-7274
Fax: (501)664-0024
12521 Kanis Road
Little Rock, AR 72211 -2605

[mike1971]

You know I had a similiar problem with them a few months back, however I had upgraded to their 29.95 plan or 1000 anytime minutes, unlimited MM , unlimited N we minutes plan. I also have another phone on family share.

They forgot to add the UMM, U N & WE Minutes. Also the Unlimited NLD .... My bill needless to say was around $1000, Between the MM used, All the Ld calls from both phones, and the evening calling, the bill weighed a ton!

I was shocked needless to say.

1 call to *611 fixed it, they credited it all back to me (over the course of 1 billing period) I did not pay anything that month because they screwed up royally.

My account is fixed, both phones have what they should and we are very pleased with the signal, service, every service will have dropped calls when you loose the signal you're dealing with radio waves ya know, over all for cellular service it is pretty good.

They even through in VM and DA, Web Unwired, Mr. Rescue free of charge due to their screw up.

Mr. Rescue has come in handy more than once this winter.

[Bruce20437]

Absolutely agreed! We moved cross country to an area that doesn't
carry Alltel, so our phones are constantly roaming. We have missed
calls, phones that do not ring, and important messages that don't come
in until four to six hours later. However, Alltel is completely
unrelenting and will not release us from our contract. They want to
hold to the exorbitant charge of $200 each to break our contract! It's
no wonder that they are being taken over by Verizon.

[larry]

This thread is over 4 years old.

[jimbo]

Thread is back from the dead...

well done Bruce!

ROTFL

[Mobile Mike]

Originally Posted by jimbo Thread is back from the dead... well done Bruce! ROTFL

In netiquette it's called "necro posting"...

[strunke]

Originally Posted by Bruce20437 Absolutely agreed! We moved cross country to an area that doesn't carry Alltel, so our phones are constantly roaming. We have missed calls, phones that do not ring, and important messages that don't come in until four to six hours later. However, Alltel is completely unrelenting and will not release us from our contract. They want to hold to the exorbitant charge of $200 each to break our contract! It's no wonder that they are being taken over by Verizon.

Isn't this the exact same post as the other thread. Stop.

[WirelessBeachBum]

Originally Posted by Bruce20437 Absolutely agreed! We moved cross country to an area that doesn't carry Alltel, so our phones are constantly roaming. We have missed calls, phones that do not ring, and important messages that don't come in until four to six hours later. However, Alltel is completely unrelenting and will not release us from our contract. They want to hold to the exorbitant charge of $200 each to break our contract! It's no wonder that they are being taken over by Verizon.

Bruce, I guess it would make better business sense to start waiving those ETF's and charging upfront for the true cost of a phone... But in this case you got a subsidy on the phone, so that's where your contract came from... I don't think it's unreasonable to hold a customer to an agreement... you don't really think a motorola RAZR only cost 99 cents do you.

[FlaFyrFyter]

I inquired about their wireless broadband and they touted so much about their excellent coverage in my area,Got the USB modem home and couldnly pull about 2 bars

[djjim]

what is your point? 2 bars is all you need with CDMA carriers. I can hold a clear call with zero-one bars. With gsm (at&t) providers, 2 bars will yield a garbled call, but not with CDMA, Alltel's coverage is excellent. There is no guarantee that any one carrier will work at your home or work, but chances are with Alltel in most places you will have service. Alltel and Verizon have the best coverage hands down.

[FlaFyrFyter]

Ok,more like 1.5 - sometimes 2 bars and it's unlimited wireless broadband internet service, Loses connections or dropped calls is the problem with it,Went with Alltel only because they claim it is truly unlimited which helps if you game online