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CChiles · 07-01-2003, 7:17 PM

Hi,
I am wondering if someone here could help me and let me know if the Sprint Equipment Replacement Program covers water damage? I have been told a couple different things. My phone, a SCP-8100, was damaged due to water. It still works, but there are some buttons that will not work. Any help would be greatly appreciated. Thanks in advance.

JayJay · 07-02-2003, 2:07 PM

yes, the equipment replacement plan covers water damage.

XprtCop · 07-04-2003, 4:33 PM

pretty much anything that happens to the phone, from braking it to having it chewed by a dog, is covered, just remember that there is a $35 deductible if they need to send you a new one and it would most likely be a refurbished phone unless they pull it rright out of a new box at the sprint store

suziq13 · 07-10-2003, 9:22 AM

I work for SPCS and NO, ERP does not cover water damage. It covers loss, theft, and damage beyone warrany repair.

AnthroMatt · 07-10-2003, 9:47 AM

Quote:

Originally posted by: suziq13
I work for SPCS and NO, ERP does not cover water damage. It covers loss, theft, and damage beyone warrany repair.

OK, well that's stupid if that's the case. If that is the case take your water damaged phone and throw it into a field and then it is "lost"

Verizon's insurance plan covers any damage at all...even if I drop my phone in front of a passing bus.

boicraig · 07-11-2003, 10:59 PM

Yes, ERP does cover water damage. I live on a boat in the great lakes and have droped my phone in the lake twice. I simply called ERP, told them of my misfortune, paid the deductable, and had a new phone in two days. The SprintPCS store rep also had told me when I call ERP to tell them I had water damage...and they sent me a new home charger too, free of charge even tho it wasen't damaged. So now I have a charger at home and work.

boicraig · 07-11-2003, 11:02 PM

I forgot to add...the second time I had lost the phone in the lake, it was irretreivable. So ERP had me file a police report saying the phone was lost via lake. lol Then they sent me a new one.

Tony E! · 07-12-2003, 7:29 PM

isn't funny how reps always make their own policies when they are not sure about something.[img]i/expressions/face-icon-small-disgusted.gif[/img]

XprtCop · 07-12-2003, 9:52 PM

Quote:

Originally posted by: djtonye
isn't funny how reps always make their own policies when they are not sure about something.[img]i/expressions/face-icon-small-disgusted.gif[/img]

Yes, thats why theyre underpaid. The company loses money because of them.

Tony E! · 07-13-2003, 3:09 PM

Quote:

Originally posted by: XprtCop

Quote:

Originally posted by: djtonye
isn't funny how reps always make their own policies when they are not sure about something.[img]i/expressions/face-icon-small-disgusted.gif[/img]

Yes, thats why theyre underpaid. The company loses money because of them.

yes, they do, when they lose their customers[img]i/expressions/face-icon-small-wink.gif[/img]

coolqf · 07-13-2003, 6:28 PM

Quote:

Originally posted by: XprtCop

Quote:

Originally posted by: djtonye
isn't funny how reps always make their own policies when they are not sure about something.[img]i/expressions/face-icon-small-disgusted.gif[/img]

Yes, thats why theyre underpaid. The company loses money because of them.

I'll be honest, if I felt I was under paid i'd give my quality work for some time but over time realize that it's not worth it for what i'm getting paid. Don't get me wrong, I do have a certain standard for my work, but if I feel like i'm being taken advantage of.... That's a different story.
Everyone knows that the better a program is the better a person does. Make the program friendlier and more incentives for the people to know their sh*t and they'll be more knowledgable.

XprtCop · 07-13-2003, 6:38 PM

Quote:

i'd give my quality work for some time but over time realize that it's not worth it for what i'm getting paid

yes and then thats when a promotion comes into place if they see that you are competitive and have kept with it all along regardless of the punishments

Tony E! · 07-13-2003, 9:05 PM

"well said fred"

07-01-2003, 7:17 PM	#1 (permalink)
CChiles I made my first post! Join Date: Jul 2003 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Replacement/Water Hi, I am wondering if someone here could help me and let me know if the Sprint Equipment Replacement Program covers water damage? I have been told a couple different things. My phone, a SCP-8100, was damaged due to water. It still works, but there are some buttons that will not work. Any help would be greatly appreciated. Thanks in advance.

07-02-2003, 2:07 PM	#2 (permalink)
JayJay Junior Member Join Date: Jun 2002 Posts: 118 Thanks: 0 Thanked 0 Times in 0 Posts	Replacement/Water yes, the equipment replacement plan covers water damage.

07-04-2003, 4:33 PM	#3 (permalink)
XprtCop =- Legend -= Join Date: Feb 2003 Location: Kansas City MO Posts: 1,271 Phone(s): Sony Ericsson i580, LG Musiq, Helio Ocean, ^_^ Provider(s): AT&T Thanks: 0 Thanked 0 Times in 0 Posts My Auctions	Replacement/Water pretty much anything that happens to the phone, from braking it to having it chewed by a dog, is covered, just remember that there is a $35 deductible if they need to send you a new one and it would most likely be a refurbished phone unless they pull it rright out of a new box at the sprint store __________________ Stronger than ever, ever before! K M F D M is the ____ against War!

07-10-2003, 9:22 AM	#4 (permalink)
suziq13 Get me out of Newbieville! Join Date: Jul 2003 Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	Replacement/Water I work for SPCS and NO, ERP does not cover water damage. It covers loss, theft, and damage beyone warrany repair.

07-11-2003, 10:59 PM	#6 (permalink)
boicraig I have arrived! Join Date: Jul 2003 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Replacement/Water Yes, ERP does cover water damage. I live on a boat in the great lakes and have droped my phone in the lake twice. I simply called ERP, told them of my misfortune, paid the deductable, and had a new phone in two days. The SprintPCS store rep also had told me when I call ERP to tell them I had water damage...and they sent me a new home charger too, free of charge even tho it wasen't damaged. So now I have a charger at home and work.

07-11-2003, 11:02 PM	#7 (permalink)
boicraig I have arrived! Join Date: Jul 2003 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Replacement/Water I forgot to add...the second time I had lost the phone in the lake, it was irretreivable. So ERP had me file a police report saying the phone was lost via lake. lol Then they sent me a new one.

07-12-2003, 7:29 PM	#8 (permalink)
Tony E! \/\/ireless /\dvisor Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 9,837 Phone(s): KR/\ZR K1·/\/\OTO i880 Provider(s): ·T···Mobile·Sprint/Nextel Devices: ·Samy\/\/ep200·/\/\otoH12 Thanks: 3 Thanked 5 Times in 5 Posts Images: 19 My Auctions	Replacement/Water isn't funny how reps always make their own policies when they are not sure about something.[img]i/expressions/face-icon-small-disgusted.gif[/img] __________________ (oOO \ (\|\|\|\|)(\|\|\|\|) / OOo) ...............BMW

07-13-2003, 9:05 PM	#13 (permalink)
Tony E! \/\/ireless /\dvisor Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 9,837 Phone(s): KR/\ZR K1·/\/\OTO i880 Provider(s): ·T···Mobile·Sprint/Nextel Devices: ·Samy\/\/ep200·/\/\otoH12 Thanks: 3 Thanked 5 Times in 5 Posts Images: 19 My Auctions	Replacement/Water "well said fred" __________________ (oOO \ (\|\|\|\|)(\|\|\|\|) / OOo) ...............BMW

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