RAZR V3M and Chrysler U Connect not talking

[tzygmunt]

I just purchased a new Chrysler and tried to pair my Razr V3M with the cars UConnect system. What a disaster. I could pair just fine but there was no functionality. When I told the system to dail a number it said OK but the phone did nothing and the UConnect stopped and the radio screen came back. So there I was holding my phone and listening to music. Then a call came in (the phone rang not the car). I answered (using the phone) but the person on the other end couldn't hear me and I couldn't hear him. We were hello-ing over and over again like a pair of idiots. The phone works fine outside of the car and the UConnect sounds really nice but neither is doing what it's supposed to do.

I would certainly appreciate some help here....at this point even a wild-___-guess would be helpful.

[Jay2TheRescue]

What carrier do you have? The CDMA models of phones generally do not pair with car kits like that. The only exception for CDMA seems to be Alltel branded phones. Sprint or Verizon phones need their operating systems hacked to allow that function to operate properly.

-Jay

[tzygmunt]

My service is through Verizon. How does one hack a cell phone? And...If hacking can fix the problem why hasn't Verizon issued a mod to their handset?

Ted

[Izzyd]

Because VZW likes to block certain functions of the phones. Specially when it comes to BT. The reason Alltel was mentioned is because Alltel uses the standard Moto user interface and has not locked any function of the phone. Flashing your phone to Altel's or even Vivo leaked flash will fully unlock the phones functions and still be completely usable on VZW's network. I personally have both my Razr flashed to Alltel and still on VZW's network. I just wish another carrier would get the Maxx Ve and then we could get a leaked flash for that. Sprint and VZW have there own custom UI's which is why certain things do not work right or at all.

[tzygmunt]

Thanks for this. Would you please recommend a source for the flash software and the Alltel OS? I have seen several on the web but I have no way of determining the quality of the products.

Ted

[Izzyd]

As for the flash software that I can't do being it is Warez software ( ie copyrighted) and shouldn't be post in forums. All I can say is you can find it one the web using Yahoo or Google. What you are going to be looking for is PST version 7.2.5 or 7.2.6.

Now as for a flash guide this is the best one around and it give you all the details and software needed to finish the project. One thing I will say make sure you have all the backup files needed per the guide b4 you flash. If you are missing any of them do not start the flash or you will have troubles getting everything working again. BACKUPS are the key to making life easy.

RAZR, V3C, V3M, E815 Motorola/LG Mobile Phone Help Pages by Mark Venture - Monster2

As for the flash file itself use either one of these 2 links
Badongo free file hosting and image hosting
RapidShare: 1-Click Webhosting

[tzygmunt]

Thanks Again. I'll work on this tonight.

Ted

[Izzyd]

All good, any issues drop a line and we'll do our best to work you threw it. It's really not bad as long as you follow the guide in the order it is shown and do every last thing stated. If you do that you should have no issues.

[megaCab]

Is there a trick to getting the Alltel flash to use handsfree bluetooth correctly?

I couldn't get my Sprint v3m to pair with a 2008 Chrysler uconnect system. Then I found this forum that said flashing to Alltel would allow bluetooth to work. I got everything flashed correctly as far as I can tell. The phone works beautifully on the Sprint network and I don't seem to have lost anything, but I still cannot get uconnect to function properly.

With Sprint firmware:
could not pair with uconnect

With new Alltel firmware:
Paired with uconnect and vehicle notices when I enter and automatically connects so it seems that it should work. When I try to make a call uconnect beeps twice and returns to music. Is there some setting that I'm missing? I cannot figure this thing out.

Any help would be greatly appreciated.

[jtarby]

My wife just bought an Avenger with the uconnect system and we're running into issues with the v3m conflict mentioned above.

Have there been any new developments in this area? Any suggested firmware levels that are different from what was discussed earlier?

When I called Dodge they said that the v3m was only available through Verizon or Sprint. Has anyone approached Verizon/Sprint about resolving this issue? The cell phone market is pretty competitive these days it seems like they would be interested in keeping customers rather than chasing them away by selling phones with functions intentionally disabled.

[Jay2TheRescue]

Originally Posted by jtarby

My wife just bought an Avenger with the uconnect system and we're running into issues with the v3m conflict mentioned above.

Have there been any new developments in this area? Any suggested firmware levels that are different from what was discussed earlier?

When I called Dodge they said that the v3m was only available through Verizon or Sprint. Has anyone approached Verizon/Sprint about resolving this issue? The cell phone market is pretty competitive these days it seems like they would be interested in keeping customers rather than chasing them away by selling phones with functions intentionally disabled.

Verizon & Sprint are not motivated to correct this issue as losening the BT restrictions on their phones would make it easier for people to put their own media on the phones. They would loose revenue from media sales.

-Jay

[Izzyd]

First off VZW & Sprint are not the only companies that sell the v3m so obviously Dodge doesn't know what they are talking about. As for getting VZW or Sprint to fix it highly unlikely that will happen. The problem is more then likely with the cars BT setup and not the phone. Reason I say this a buddy of mine was having issues with his BMW kinda doing the same as mentioned above. He had to get something updated threw the dealer for it to work right. Not exactly sure what is was tho. I'd try getting in contact with Chrysler Corp and see what can be done. Cell phones companies really can't write code and put it in the firmware for every mfg of cars being they all have there own setups. Personally I'd say the issue is on Chysler side and not the phone. I have my v3m & v3c flashed to the Alltel firmware and BT is fully functioning, and I have used it with s few friends cars to see how it works and have had no problems to date yet. Keep in mind tho none of the cars I have tried it with were American made tho, all of them were either German or Japanese cars.

[jtarby]

I guess what it boils down to is who's not playing by the rules. If one side is violating some aspect of the architecture then they should fix the issue and we can all be happy.

I have a ticket opened with Sprint/motorola and will see where that leads me. If I need an update from the dealer then fine, if I need an update from Sprint then that's fine too. I just want it to work.

If Sprint wants to give me a new phone that does work, then I'm open to that as well, but I'm not holding my breath on that one.

[Jay2TheRescue]

Originally Posted by Izzyd

First off VZW & Sprint are not the only companies that sell the v3m so obviously Dodge doesn't know what they are talking about. As for getting VZW or Sprint to fix it highly unlikely that will happen. The problem is more then likely with the cars BT setup and not the phone. Reason I say this a buddy of mine was having issues with his BMW kinda doing the same as mentioned above. He had to get something updated threw the dealer for it to work right. Not exactly sure what is was tho. I'd try getting in contact with Chrysler Corp and see what can be done. Cell phones companies really can't write code and put it in the firmware for every mfg of cars being they all have there own setups. Personally I'd say the issue is on Chysler side and not the phone. I have my v3m & v3c flashed to the Alltel firmware and BT is fully functioning, and I have used it with s few friends cars to see how it works and have had no problems to date yet. Keep in mind tho none of the cars I have tried it with were American made tho, all of them were either German or Japanese cars.

And you won't because you are using the Alltel flash. Alltel is one of the few CDMA carriers that does not restrict the BT usage of their phones. Your phone is hacked. Hacking the phone is the only way to make these functions work on a Verizon or Sprint phone because Verizon & Sprint have their phones setup to only allow the Bluetooth Hands free headset serivce to run on their phones. The cars do not pair as hands free headsets so the Verizon and Sprint phones reject them. If you had tried pairing your phone with a car before you hacked it you would have found that it would not have worked.

-Jay

[Izzyd]

Originally Posted by Jay2TheRescue

And you won't because you are using the Alltel flash. Alltel is one of the few CDMA carriers that does not restrict the BT usage of their phones. Your phone is hacked. Hacking the phone is the only way to make these functions work on a Verizon or Sprint phone because Verizon & Sprint have their phones setup to only allow the Bluetooth Hands free headset serivce to run on their phones. The cars do not pair as hands free headsets so the Verizon and Sprint phones reject them. If you had tried pairing your phone with a car before you hacked it you would have found that it would not have worked.

-Jay

I realize that and that is why I stated that specifically ( ie being flashed to Alltel), because as Megacab mentioned his phone is now flashed to Alltel also if you notice.

I never said/meant it worked with the VZW or Sprint flash ( ie firmware) which is also why I said they will never be of any help either like you are stating in reference to how they ( ie VZW & Sprint) handle BT functions on there phones.

In all honesty this issue right here is one of the reasons why I hacked/flashed my phone in the first place. I'm well aware of how VZW & Sprint do things being I have family who work in Moto engineering for cellular phones. Another reason my brand new v9m from VZW was flashed to the leaked USCC file the day I bought it....lol.

[Jay2TheRescue]

Originally Posted by Izzyd

I realize that and that is why I stated that specifically ( ie being flashed to Alltel), because as Megacab mentioned his phone is now flashed to Alltel also if you notice.

I never said/meant it worked with the VZW or Sprint flash ( ie firmware) which is also why I said they will never be of any help either like you are stating in reference to how they ( ie VZW & Sprint) handle BT functions on there phones.

In all honesty this issue right here is one of the reasons why I hacked/flashed my phone in the first place. I'm well aware of how VZW & Sprint do things being I have family who work in Moto engineering for cellular phones. Another reason my brand new v9m from VZW was flashed to the leaked USCC file the day I bought it....lol.

I'm sorry. I misunderstood your point. I thought you were stating that there was no problem on the carrier's end, that it was a problem with the equipment in the car, and I thought that was an odd statement to make seeing how you had flashed your phone to Alltel.

-Jay

[jtarby]

Does anyone know what profile Uconnect needs? In one of my conversations with customer service they said that the v3m supported HFP and GAP, but not A2DP or OBEX.

The owners manual for Uconnect states:
The UConnect system requires a cellular phone
equipped with the Bluetooth "Hands-Free Profile" Version
0.96 or higher

So, to me that suggests HFP, but I can't tell anywhere how to see what the v3m Bluetooth version is? Is it just some element of HFP that has been disabled by Sprint or is it at a level lower than 0.96?

[jtarby]

There is a light at the end of the tunnel. Apparently the crew at Uconnect is working on an updated level of software for the system that is due out in mid-January that will correct the issues with the v3m, or so they say. Will have to see if everything actually works after that or not.

John

[deltaj]

Hi...any idea if there is a specific contact at Chrysler?

We have a 2008 Dodge Magnum and a 2008 Chrysler 300 and neither of our V3m's work with this UCONNECT. These same phones worked with our 2005 and 2006 Dodge Magnums.

Sprint is our provider. Because we're in the middle of a two year contract they will not change our phones at no charge. They are also not very helpful in telling us what phone will work. They won't go out to our car and test one or two.

So even if we bought new phones, we still are not guaranteed they will work. HELP!! Does any have a Sprint cell that works with the second generation UCONNECT? Thanks....

[jtarby]

The date that was passed along to me was Jan 18th. I don't know if that's when Harman Becker plans on releasing the Uconnect update or if that's when they plan on Chrysler having it available for customers. Once that date arrives I'll see if I can get more information. I don't have a specific contact who has actually responded to anything I've sent so all the information I have is second hand.

I'm just hoping that it's at least partially true and since the 18th is only a couple weeks away I'm willing to wait until that date to pursue this again.

John

[deltaj]

I went to the Chrysler dealer today and they spent one hour trying to pair my phone and another to no avail. I went to Sprint today armed with my list of Chrysler approved phones and picked out two Samsung which will be mailed to me.

I'll hold out that perhaps an update is pending. Where does the upgrade get loaded? Is it too the cell phone or to the car?

Thanks...

P.S. I also spoke with Motorola today and Chrysler and could not get any additional numbers or get past their customer service reps.

[Jay2TheRescue]

Originally Posted by deltaj

I went to the Chrysler dealer today and they spent one hour trying to pair my phone and another to no avail. I went to Sprint today armed with my list of Chrysler approved phones and picked out two Samsung which will be mailed to me.

I'll hold out that perhaps an update is pending. Where does the upgrade get loaded? Is it too the cell phone or to the car?

Thanks...

P.S. I also spoke with Motorola today and Chrysler and could not get any additional numbers or get past their customer service reps.

I would say the problem is with your phone. Sprint, along with Verizon are notoroius for disabling BT features on their phones to the point that the only BT devices that work with their phones are BT headsets. If you had a V3 from AT&T, T-Mobile, or Alltel you would have no problems. I doubt that any "Update" that comes from Chrysler will fix this issue, as the problem is with the way the carrier has programmed your phone.

-Jay