Getting your V3C/M Connected

[JustinCoe]

so, do they have to be wmp files or is there a way of uploading mp3 files?

[Cincyball]

WMA files for music in the media player
MP3 files for ringtones on the PHONE's audio folder

[JustinCoe]

ok, thanks agaiN!

[paintballplaya17]

i just bought a motorola razr from verizon. i am trying to sync music files from windows media player to my phone. i connected my usb to the back of my computer, and then to my phone. My computer recognizes that the phone is there, and when i hit the sync optrion under get tunes and tones, the phone says that it is not connected and that i should try again. i also downloaded the two files from the top. when i run those files, the both say done at the end. im confused. please help! i want to have music on my phone!

[cherylri72]

Hi Everyone

I have a Verizon Razr V3m. I recently purchased the Vcast music essentials kit required to transfer music files onto my phone. The problem is even after downloading all of the software and the suposed usb drivers from Motorola my pc is still not recognizing the phone. (I am using windows xp) It says found new hardware and then the hardware wizard comes on and says can't find driver. So I spent two hours on the phone with Verizon and they couldn't seem to help me so now I'm here.

I tried everything mentioned in the above articles and even downloaded those files. Temporarily my pc does have a motorola listed under modems but then when i run the mtpfix.exe it seems to disappear. But even when my phone is charging and the pc is listed under modems in device manager i still can't get my phone to sync. It will only charge. Can anyone please give me step by step instructions on how to properly get my razr to work with my pc?

Please and thanks for all the help in advance.

cheryl from RI

[Cincyball]

Ok, when it is listed as Motorola USB Modem, that is good. The first step is done. Now, disconnect your phone. Run mtpfix.exe. After that is done, plug your phone back in. Then open Windows Media Player. Then go into your phone and hit Sync. It should switch to MTP mode and install and sync properly. Keyword SHOULD. For some people, the Music Essenstials Kit really messes things up, and for pretty much everyone, the music kit doesnt work...I am still shocked that Verizon keeps that product on their shelves, I havent met anyone who has had it work. If u cant get it working the way I described, let me know and we can try something else. Just remember to use a usb port directly on the backside of your computer.

[cherylri72]

Hi everyone

Thanks for the help so far but I still can't get my verizon razr v3m phone to work with my media player or the vcast music manager for that matter. my pc is not recognizing the phone. I have downloaded the drivers that came with my verizon software and I have downloaded the info on this webpage but still nothing. I can get the phone to load under a modem but still when i try to sync my phone in my tunes it's saying connection failed make sure the phone is connected to the pc. Verizon tried helping me today for two hours. I have never had so much problem with any other software. Can anyone give me step by step details to set this phone up so I can get music on it???? It seems like I wasted my money buying this kit from Verizon when it still doesn't work.

[Cincyball]

Originally Posted by cherylri72

Hi everyone

Thanks for the help so far but I still can't get my verizon razr v3m phone to work with my media player or the vcast music manager for that matter. my pc is not recognizing the phone. I have downloaded the drivers that came with my verizon software and I have downloaded the info on this webpage but still nothing. I can get the phone to load under a modem but still when i try to sync my phone in my tunes it's saying connection failed make sure the phone is connected to the pc. Verizon tried helping me today for two hours. I have never had so much problem with any other software. Can anyone give me step by step details to set this phone up so I can get music on it???? It seems like I wasted my money buying this kit from Verizon when it still doesn't work.

You followed and tried what I posted in one minute? haha. I posted at 7:44 and you confirmed it didnt work at 7:45

[cherylri72]

Sorry I was posting to what someone earlier had recommended me to do. But it was basically the same thing that you had said. So yes I'm still stuck. So are you telling me this stupid verizon music kit is useless??? Now i do regret buying it. All I want is to be able to put music on my phone....grrrrr. I have never had so many problems with a software as I had with this. So okay my usb is plugged into the back of my computer, when it is plugged in it does say charging my phone but where do I go from here? When I try to sync the phone under music and tones it keeps telling me connection failed. What's my next step or steps? Do you have a razr v3m? Does yours work if you do and if so how did you get it to work?

Thanks

[Cincyball]

I do have a verizon v3m, but i have installed Alltel's firmware, so I dont have the Verizon media player on my phone anymore to trial and error with. We have ur phone charging, so we are good. What version of WMP are you using?

EDIT: You can try this, it isw what helped me initially -> http://forums.wirelessadvisor.com/382858-post5.html

[cherylri72]

Ok I clicked on that link of directions you gave me but still not working. Phone keeps telling me it can't connect or connection failed. And after downloading and following the directions for the mtpfix.exe now the motorola no longer seems to be listed under modems. Also the pc is now saying found new hardware MTP device as it has many times today. And I am using windows media player 10. Also I just checked in my device manager and it now has it listed as a portable device but just MTP device.

Thanks again for all the help

[Cincyball]

Well, u are getting closer. Perhaps you should try updating Windows Media Player to its newest version, which is WMP11. See if that helps. Also, before doing so, did u try having WMP10 open BEFORE hitting sync and let it sit for maybe a minute or 2? Lastly, is it just ur phone saying not connected? Or does that popup balloon say that the device cannot be recognized?

[cherylri72]

I did have windows media player 11 originally but verizon told me I needed to be running 10 so I rolled back to 10 and got rid of 11. I have the media player open when trying to sync but phone still says can't connect check cables to make sure it is connected to the computer. (or something to that effect) and the only thing that happens when I plug in my phone is it says windows have found new hardware and then the new hardware wizard comes up and that can't find the driver to install the new hardware which brings me back to the beginning. So still not sure what is the problem, Verizon put in a trouble ticket and said they will get back to me but that could be 48 hours or more I was told. I just wish Verizon made their software easier where as normally if you have a disk you can install new hardware with the disk but their software doesn't seem to work that way and i'm not sure why. It installs motorola drivers on my computer even have a program on it but it doesn't seem to be doing me any good.

thanks

[cherylri72]

Well this is what I did I went in and removed all the motorola and vcast software. Also went in and searched for files for motorola and vcast and removed them that way. I then restarted my computer and plugged in my phone with the phone off. I then downloaded a file I got from this website. Drivertool-421a.exe and then followed that and it seemed to work. I need to be using the windows\system32\drivers file for the driver and it seemed to load that automatically and recognized my software. I then started my media player which i upgraded back to 11 since I like it much better then windows media player 10, turned on my phone and went to my tunes and hit sync and it seemed to work. I never used the file mtpfix.exe. Well I'm not sure if this is going to work everytime or after I shut down my computer but I will let you know. So basically I don't need the verizon software that I know of. I hope this helps other people and as I said I will let you know if I have any more problems or if Verizon ever gets back to me with a fix from them.

Thanks again for all the help

[joethat18]

yo someone please help me i have tried everything i dont kno what is wrong. but all i want to be able to do is put music on my phone and trasfer files with bluetooth. i tried a bunch stuff and i dont kno what i did wrong but none of it works. i installed the msu software. i got the seem editor i got mtp someone help please. thanks

[Cincyball]

Originally Posted by joethat18

yo someone please help me i have tried everything i dont kno what is wrong. but all i want to be able to do is put music on my phone and trasfer files with bluetooth. i tried a bunch stuff and i dont kno what i did wrong but none of it works. i installed the msu software. i got the seem editor i got mtp someone help please. thanks

What phone do u have? Verizon V3M? If so, you can rule out bluetooth file transfer. It is not possible since Verizon removed that feature. But if u have Alltel or USCC, things are different.

As for your music, do u really mean u want to add music? Or is it ringtones you want to add? They are separate things. Music cant be set as ringtones. You need to upload ringtones to a certain folder, again, depending on your phone and carrier.

Who do u have?

[joethat18]

yea i have a razr and its verizon. i want to put music and ringtones. so replyback

[Cincyball]

I am going to link you to two things that have helped me. But you will need to do some searching and reading if this doesnt help. People have mixed results based on the comp they have, etc.

Music: http://forums.wirelessadvisor.com/382858-post5.html and
http://forums.wirelessadvisor.com/414681-post1.html (Getting your V3C/M Connected)

Ringtones: http://forums.wirelessadvisor.com/ra...work-razr.html (Motorola Phone Tools doesn't work with RAZR V3m?)

[joethat18]

i got to the point of tryin to sync files it says connected but the windows media player doesnt sync the music. it says syncing in progress but has a bar of 0% and doesnt move. someone help please

[Cincyball]

Originally Posted by joethat18

i got to the point of tryin to sync files it says connected but the windows media player doesnt sync the music. it says syncing in progress but has a bar of 0% and doesnt move. someone help please

Are you sure they arent protected audio files? Such as file purchased thru iTunes or anythign like that? If they are protected, they will not be able to be converted to WMA, which will result it staying at 0%.

[gr8dave37]

ok...I've read all of the websites and all the threads that I could find on this topic and still no luck. I have used MPT, MSU, I downloaded the V-cast for the drivers even though I have a sprint phone and that didn't work. I tried the mpfix and drivertool, nothing. So here I am perusing motorola's website trying to find a # to call someone to help me and I came accross this.

http://motorola.custhelp.com/cgi-bin...i=&p_topview=1

I am trying it as we speak, I'll let you know.

Basically, to get back to the heart of the problem, i can't get my computer to see my phone. it will charge through the usb, but it can't see it.

[Cincyball]

Originally Posted by gr8dave37

ok...I've read all of the websites and all the threads that I could find on this topic and still no luck. I have used MPT, MSU, I downloaded the V-cast for the drivers even though I have a sprint phone and that didn't work. I tried the mpfix and drivertool, nothing. So here I am perusing motorola's website trying to find a # to call someone to help me and I came accross this.

http://motorola.custhelp.com/cgi-bin...i=&p_topview=1

I am trying it as we speak, I'll let you know.

Basically, to get back to the heart of the problem, i can't get my computer to see my phone. it will charge through the usb, but it can't see it.

All ofthis is gor the Verizon phone.

You need MPT to bve version 4.36c. And u need your phone software to be updated fuly as well, to version ending with .42 or something like that. Once MPT is at 4.36c, it will contain the drivers your phone needs. Drivertool and mtpfix are for verizon only.

[gr8dave37]

Well, I did say I was trying everything. I checked and evidentally I have MPT 4.0 so I'm working on getting the new version now. The whole sprint phone as modem thing I linked before didn't work either as the computer still can't see my phone. Thanks for the quick response, I'm ripping my hair out over here.

[Cincyball]

The best way I know to get the drivers is MPT 4.36c. And then ur phone software should be 24.2_00.43.00R.

Once it is, everything SHOULD work, but I cant test since i dont have sprint