WirelessAdvisor.com

Squonk · 12-11-2006, 3:00 PM

I'm sorry.. I think I'm getting ahead of things.. lol.. No, it's still not charging after following all the steps you posted at the top.

Cincyball · 12-11-2006, 3:25 PM

So u download the zip file ok
Unzip it ok
plug in the phone ok
run driver tool and can u describe what happens?

Squonk · 12-11-2006, 3:46 PM

A dialog box comes up and goes through the following stages:

Removing old driver .inf files
Retrieving device information
Installing new drivers
Scanning for new devices
Done!

But then nothing else happens...

Cincyball · 12-11-2006, 4:10 PM

Got me stumped. You are in a rare position. Most people at least have been able to get it connected via usb. It very well could be a defect in the phone, but Idoubt it. What XP are u running? Media Center?

Squonk · 12-11-2006, 4:12 PM

Just XP Pro

Squonk · 12-11-2006, 4:25 PM

Hey, does the type of cable I'm using make a difference? It's just a standard USB cable that came with a laptop HD enclosure.

Cincyball · 12-11-2006, 4:39 PM

That could be the culprit as well. It seems strange that it hasnt worked by now... I used a usb cable that came from my digi camera. But I guess that could be it. im runni outta ideas quick. Usually I can diagnose something basic liek this, haha. Sorry bud

Squonk · 12-11-2006, 4:56 PM

That's no problem at all.. Hey, I'm no worse off than before..lol.. And I've got a good idea of what to do if I can get it to connect. I'm gonna try to see if I have another cable. I had an MP3 player that connected through USB, but I don't know if it's the right size. My dad got a V3m at the same time I did, so I may see if we can get his to connect, and then I may know if it's my phone or not. Thanks for all you've helped me with though! I'll definitely let you know what happens!

randygib57 · 12-12-2006, 12:38 PM

You guys are awesome!. I just got my V3M and this worked like a charm. Thanks so much.

Cincyball · 12-12-2006, 3:58 PM

Quote:

Originally Posted by Squonk

That's no problem at all.. Hey, I'm no worse off than before..lol.. And I've got a good idea of what to do if I can get it to connect. I'm gonna try to see if I have another cable. I had an MP3 player that connected through USB, but I don't know if it's the right size. My dad got a V3m at the same time I did, so I may see if we can get his to connect, and then I may know if it's my phone or not. Thanks for all you've helped me with though! I'll definitely let you know what happens!

Wait, quonk I think I know. Try connecting the phone with it powered OFF. Last gasp, but Id be willing to bet that solves it! Not sure why I didnt think of that before

EJspic · 12-12-2006, 10:10 PM

i have a sprint..will it be able to sync with the Windows Media Player? and if so, how?

bjuahns10 · 12-12-2006, 10:36 PM

My service provider is US Cellular. I'm having problemns getting this to work. My computer detects my phone and it charges. I'm just having trouble with the steps after that. Help?!?! Thanks!!

Cincyball · 12-12-2006, 10:52 PM

Quote:

Originally Posted by EJspic

i have a sprint..will it be able to sync with the Windows Media Player? and if so, how?

I would believe so, since u have a v3m, but nobody from Sprint has informed me if you can, or how to...

Quote:

Originally Posted by bjuahns10

My service provider is US Cellular. I'm having problemns getting this to work. My computer detects my phone and it charges. I'm just having trouble with the steps after that. Help?!?! Thanks!!

Same for you, the V3M should be able to sync with WMP10, but I only have Verizon, and am not sure if the sync will work for you either...those steps afterwards are primarily for Verizon customers

coca2cola · 12-13-2006, 11:35 AM

OMG! I love you. i could not get the stupid motorola tools to work but the WMP worked awsome thank you so much!

Cincyball · 12-13-2006, 11:55 AM

No problem. Just keep in mind the MPT is for ringtones/pics, etc. WMP is to add wma files to listen to music (no ringtones)

Whompyyyy · 12-13-2006, 8:03 PM

I'm new to this forum so pardon me if I ask questions already answered as it has been stated that this forum has gotten so huge it will take days to read through every post.

I have a Verizon V3m with the music essentials kit. I have been literally trying for days and spent several hours on the phone with Verizon and with Motorola regarding this issue.

I downloaded and installed per your instructions for the drive and the MDTfix as attached to your post and followed the instructions exactly. I uninstalled and cleaned the registry of ALL entries for Motorola before installing the files you attached.

When I installed the driver it indeed showed up in device manager under modems but with a yellow ? beside it, but it did not show as your example shows on your post.

I rebooted my computer and installed the MDTfix as per your instructions and when I connected my phone the new hardware wizard popped up and of course it could not find the software on it's on so I had to select to look in C:\Windows\INF file which is where all drivers are installed. Says it has finished and that my device is installed, as soon as I click finish another hardware wizard pops up for the MDT, bottom line I have completed the install harware wizard no less that 50 times and it keeps popping up.

Now the Motorola modem that was previously showing in device manager no longer exists, it is "POOF" gone!!!!!

At 1st when I installed the software from the disk it did charge my phone, however, now it will not even charge the phone.

According to tech support with Motorola, this phone is only supported in Windows XP which technically there is no such thing as Windows XP, there is XP Home Edition, XP Professional Edition and XP MCE Edition. I have Windows XP MCE to which the Motorola tech advised me that Razor Phones were not supported by MCE only by Windows XP. Windows MCE is Windows XP Professional with Media software added thus becoming MCE.

Any instructions/help would be GREATLY appreciated!!!! I am so frustrated after having spent $$$$$$$$$$$$ on the phones, the memory cards and the kit with no help from Verizon or Motorola.

Cincyball · 12-13-2006, 8:34 PM

The comon problem with MCE is that the caller id feature hogs the comm ports. Try disabling caller id (i dont have mce, so i cant tell u how), and then run the steps. Let me know if that does anything. Also, make sure u are using a REAR usb port. Dont use a hub, or a front port. Lastly, lets get your phone in as a modem before trying to run any kind of Windows Sync fixes, etc.

Whompyyyy · 12-13-2006, 9:03 PM

Ok disabled Caller ID in MCE and reinstalled the drivers. My phone is now charging, however, there is no listing in Device Manager for the Motorola Modem. Nothing shows up in add/remove programs in regards to drivers etc. for my phone.

My phone is turned on and connected to my PC through a rear USB port, a new hardware wizard did not popup. And it is not listed anywhere, I ran the search for new hardware wizard and it didn't find anything, there are no yellow ? ! marks in device manager, it's just plain not there. The only modem that shows is my phone/fax modem.

I have not applied the sync fix at this time, awaiting your reply. TIA for your help.

Cincyball · 12-13-2006, 9:22 PM

Ok, which drivers did u install? The drivertool4.21a? If so, it should show as Motorola USB Modem in device manager. It isnt doing that?

Whompyyyy · 12-13-2006, 9:36 PM

Yes that's the one I installed but it does not show at all.

Cincyball · 12-13-2006, 9:44 PM

Try turning off the phone and connecting it, and then running the drivertool.

Whompyyyy · 12-13-2006, 9:51 PM

Tried that still no modem listed in device manager. Not even giving me a pop up new hardware wizard when I turn my phone on or connect it.

Should I install the Verizon software 1st and then the driver you posted?

Cincyball · 12-13-2006, 10:02 PM

No, dont use the verizon software at all. It has been claimed by verizon themselves that it is full of problems. Completely get rid of it out of the comp. Connect the phone, andd then run drivertool.

Whompyyyy · 12-13-2006, 10:09 PM

Never put it back on after I removed it and also cleaned out all entries in registry, so at this point there is nothing installed except the driver that you have posted on this site.

When I run that .exe with or without my phone on the .exe file does not indicate that it found any devices and it does not list the driver in device manager.

Cincyball · 12-13-2006, 10:15 PM

<-- me. So it says it is uninstalling old .inf files, etc. and it wont recognize the new phone?

12-11-2006, 3:00 PM	#31 (permalink)
Squonk Fresh Member Join Date: Dec 2006 Location: North Carolina, USA Posts: 13 Phone(s): Motorola RAZR v3m Provider(s): Alltel Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected I'm sorry.. I think I'm getting ahead of things.. lol.. No, it's still not charging after following all the steps you posted at the top.

12-11-2006, 3:25 PM	#32 (permalink)
Cincyball Issss a niiiiice. High 5! Join Date: Jul 2006 Location: CT Posts: 1,856 Phone(s): V3m w/ Alltel V3m Flash Provider(s): Verizon Devices: H700, 80 GB iPod Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected So u download the zip file ok Unzip it ok plug in the phone ok run driver tool and can u describe what happens? __________________ Verizon V3m Flashed to Alltel V3m NCR_01.1A.00R...EVERYTHING working!!!

12-11-2006, 3:46 PM	#33 (permalink)
Squonk Fresh Member Join Date: Dec 2006 Location: North Carolina, USA Posts: 13 Phone(s): Motorola RAZR v3m Provider(s): Alltel Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected A dialog box comes up and goes through the following stages: Removing old driver .inf files Retrieving device information Installing new drivers Scanning for new devices Done! But then nothing else happens...

12-11-2006, 4:10 PM	#34 (permalink)
Cincyball Issss a niiiiice. High 5! Join Date: Jul 2006 Location: CT Posts: 1,856 Phone(s): V3m w/ Alltel V3m Flash Provider(s): Verizon Devices: H700, 80 GB iPod Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected Got me stumped. You are in a rare position. Most people at least have been able to get it connected via usb. It very well could be a defect in the phone, but Idoubt it. What XP are u running? Media Center? __________________ Verizon V3m Flashed to Alltel V3m NCR_01.1A.00R...EVERYTHING working!!!

12-11-2006, 4:12 PM	#35 (permalink)
Squonk Fresh Member Join Date: Dec 2006 Location: North Carolina, USA Posts: 13 Phone(s): Motorola RAZR v3m Provider(s): Alltel Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected Just XP Pro

12-11-2006, 4:25 PM	#36 (permalink)
Squonk Fresh Member Join Date: Dec 2006 Location: North Carolina, USA Posts: 13 Phone(s): Motorola RAZR v3m Provider(s): Alltel Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected Hey, does the type of cable I'm using make a difference? It's just a standard USB cable that came with a laptop HD enclosure.

12-11-2006, 4:39 PM	#37 (permalink)
Cincyball Issss a niiiiice. High 5! Join Date: Jul 2006 Location: CT Posts: 1,856 Phone(s): V3m w/ Alltel V3m Flash Provider(s): Verizon Devices: H700, 80 GB iPod Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected That could be the culprit as well. It seems strange that it hasnt worked by now... I used a usb cable that came from my digi camera. But I guess that could be it. im runni outta ideas quick. Usually I can diagnose something basic liek this, haha. Sorry bud

12-11-2006, 4:56 PM	#38 (permalink)
Squonk Fresh Member Join Date: Dec 2006 Location: North Carolina, USA Posts: 13 Phone(s): Motorola RAZR v3m Provider(s): Alltel Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected That's no problem at all.. Hey, I'm no worse off than before..lol.. And I've got a good idea of what to do if I can get it to connect. I'm gonna try to see if I have another cable. I had an MP3 player that connected through USB, but I don't know if it's the right size. My dad got a V3m at the same time I did, so I may see if we can get his to connect, and then I may know if it's my phone or not. Thanks for all you've helped me with though! I'll definitely let you know what happens!

12-12-2006, 12:38 PM	#39 (permalink)
randygib57 I made my first post! Join Date: Dec 2006 Location: Nashville, TN Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected You guys are awesome!. I just got my V3M and this worked like a charm. Thanks so much.

12-12-2006, 10:10 PM	#41 (permalink)
EJspic Get me out of Newbieville! Join Date: Dec 2006 Location: Miami, FL Posts: 5 Phone(s): Razr v3m Provider(s): Sprint Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected i have a sprint..will it be able to sync with the Windows Media Player? and if so, how?

12-12-2006, 10:36 PM	#42 (permalink)
bjuahns10 I made my first post! Join Date: Dec 2006 Location: 52405 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected My service provider is US Cellular. I'm having problemns getting this to work. My computer detects my phone and it charges. I'm just having trouble with the steps after that. Help?!?! Thanks!!

12-13-2006, 11:35 AM	#44 (permalink)
coca2cola I made my first post! Join Date: Dec 2006 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected OMG! I love you. i could not get the stupid motorola tools to work but the WMP worked awsome thank you so much!

12-13-2006, 11:55 AM	#45 (permalink)
Cincyball Issss a niiiiice. High 5! Join Date: Jul 2006 Location: CT Posts: 1,856 Phone(s): V3m w/ Alltel V3m Flash Provider(s): Verizon Devices: H700, 80 GB iPod Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected No problem. Just keep in mind the MPT is for ringtones/pics, etc. WMP is to add wma files to listen to music (no ringtones)

12-13-2006, 8:03 PM	#46 (permalink)
Whompyyyy Fresh Member Join Date: Dec 2006 Location: Texas Posts: 11 Provider(s): Verizon Since 1986 Devices: MP3 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected I'm new to this forum so pardon me if I ask questions already answered as it has been stated that this forum has gotten so huge it will take days to read through every post. I have a Verizon V3m with the music essentials kit. I have been literally trying for days and spent several hours on the phone with Verizon and with Motorola regarding this issue. I downloaded and installed per your instructions for the drive and the MDTfix as attached to your post and followed the instructions exactly. I uninstalled and cleaned the registry of ALL entries for Motorola before installing the files you attached. When I installed the driver it indeed showed up in device manager under modems but with a yellow ? beside it, but it did not show as your example shows on your post. I rebooted my computer and installed the MDTfix as per your instructions and when I connected my phone the new hardware wizard popped up and of course it could not find the software on it's on so I had to select to look in C:\Windows\INF file which is where all drivers are installed. Says it has finished and that my device is installed, as soon as I click finish another hardware wizard pops up for the MDT, bottom line I have completed the install harware wizard no less that 50 times and it keeps popping up. Now the Motorola modem that was previously showing in device manager no longer exists, it is "POOF" gone!!!!! At 1st when I installed the software from the disk it did charge my phone, however, now it will not even charge the phone. According to tech support with Motorola, this phone is only supported in Windows XP which technically there is no such thing as Windows XP, there is XP Home Edition, XP Professional Edition and XP MCE Edition. I have Windows XP MCE to which the Motorola tech advised me that Razor Phones were not supported by MCE only by Windows XP. Windows MCE is Windows XP Professional with Media software added thus becoming MCE. Any instructions/help would be GREATLY appreciated!!!! I am so frustrated after having spent $$$$$$$$$$$$ on the phones, the memory cards and the kit with no help from Verizon or Motorola.

12-13-2006, 8:34 PM	#47 (permalink)
Cincyball Issss a niiiiice. High 5! Join Date: Jul 2006 Location: CT Posts: 1,856 Phone(s): V3m w/ Alltel V3m Flash Provider(s): Verizon Devices: H700, 80 GB iPod Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected The comon problem with MCE is that the caller id feature hogs the comm ports. Try disabling caller id (i dont have mce, so i cant tell u how), and then run the steps. Let me know if that does anything. Also, make sure u are using a REAR usb port. Dont use a hub, or a front port. Lastly, lets get your phone in as a modem before trying to run any kind of Windows Sync fixes, etc.

12-13-2006, 9:03 PM	#48 (permalink)
Whompyyyy Fresh Member Join Date: Dec 2006 Location: Texas Posts: 11 Provider(s): Verizon Since 1986 Devices: MP3 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected Ok disabled Caller ID in MCE and reinstalled the drivers. My phone is now charging, however, there is no listing in Device Manager for the Motorola Modem. Nothing shows up in add/remove programs in regards to drivers etc. for my phone. My phone is turned on and connected to my PC through a rear USB port, a new hardware wizard did not popup. And it is not listed anywhere, I ran the search for new hardware wizard and it didn't find anything, there are no yellow ? ! marks in device manager, it's just plain not there. The only modem that shows is my phone/fax modem. I have not applied the sync fix at this time, awaiting your reply. TIA for your help.

12-13-2006, 9:22 PM	#49 (permalink)
Cincyball Issss a niiiiice. High 5! Join Date: Jul 2006 Location: CT Posts: 1,856 Phone(s): V3m w/ Alltel V3m Flash Provider(s): Verizon Devices: H700, 80 GB iPod Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected Ok, which drivers did u install? The drivertool4.21a? If so, it should show as Motorola USB Modem in device manager. It isnt doing that?

12-13-2006, 9:36 PM	#50 (permalink)
Whompyyyy Fresh Member Join Date: Dec 2006 Location: Texas Posts: 11 Provider(s): Verizon Since 1986 Devices: MP3 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected Yes that's the one I installed but it does not show at all.

12-13-2006, 9:44 PM	#51 (permalink)
Cincyball Issss a niiiiice. High 5! Join Date: Jul 2006 Location: CT Posts: 1,856 Phone(s): V3m w/ Alltel V3m Flash Provider(s): Verizon Devices: H700, 80 GB iPod Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected Try turning off the phone and connecting it, and then running the drivertool.

12-13-2006, 9:51 PM	#52 (permalink)
Whompyyyy Fresh Member Join Date: Dec 2006 Location: Texas Posts: 11 Provider(s): Verizon Since 1986 Devices: MP3 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected Tried that still no modem listed in device manager. Not even giving me a pop up new hardware wizard when I turn my phone on or connect it. Should I install the Verizon software 1st and then the driver you posted?

12-13-2006, 10:02 PM	#53 (permalink)
Cincyball Issss a niiiiice. High 5! Join Date: Jul 2006 Location: CT Posts: 1,856 Phone(s): V3m w/ Alltel V3m Flash Provider(s): Verizon Devices: H700, 80 GB iPod Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected No, dont use the verizon software at all. It has been claimed by verizon themselves that it is full of problems. Completely get rid of it out of the comp. Connect the phone, andd then run drivertool.

12-13-2006, 10:09 PM	#54 (permalink)
Whompyyyy Fresh Member Join Date: Dec 2006 Location: Texas Posts: 11 Provider(s): Verizon Since 1986 Devices: MP3 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected Never put it back on after I removed it and also cleaned out all entries in registry, so at this point there is nothing installed except the driver that you have posted on this site. When I run that .exe with or without my phone on the .exe file does not indicate that it found any devices and it does not list the driver in device manager.

12-13-2006, 10:15 PM	#55 (permalink)
Cincyball Issss a niiiiice. High 5! Join Date: Jul 2006 Location: CT Posts: 1,856 Phone(s): V3m w/ Alltel V3m Flash Provider(s): Verizon Devices: H700, 80 GB iPod Thanks: 0 Thanked 0 Times in 0 Posts	Re: Getting your V3C/M Connected <-- me. So it says it is uninstalling old .inf files, etc. and it wont recognize the new phone?

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