WirelessAdvisor.com

MOTOhooligan · 12-02-2006, 1:38 AM

Lately, there have been quite a few threads regarding Motorola Phone Tools (MPT) and I thought it might be helpful if they were all in one place, so I decided to create an MPT thread.

It is my hope that this will be a one-stop knowledge base for information on MPT.

I don't know if the mods want to combine all the MPT threads into this one or if all MPT questions should be posted in this thread going forward. Either way, it is my hope that this thread will help reduce clutter in the Motorola forum.

Jay2TheRescue · 12-02-2006, 1:41 AM

I agree. An MPT thread is long overdue. I don't know why someone hasn't thought of it before now.

-Jay

Tony E! · 12-02-2006, 2:39 AM

Motohooligan, thanks for the idea of posting a MPT thread, i will make this a sticky per your request:

Here's a tutorial i usually link new users of MPT to:

MPT TUTORIAL

spoiledbrat156 · 12-08-2006, 12:57 PM

ok! I really need help! i just got my V3m a week ago and i have mpt downloaded, it recognizes the phone and i'm to the point where i'm editing songs for ringtons. When i finish editing the song into a ringtone i click save to my pc and it says "failed to create file". Also, i tried just sending it to my phone and it says "unsupported format". I've downloaded the recent update to windows media player and i made sure it was an mp3..help me please!!

SirEagle · 12-11-2006, 8:11 PM

I tried to create a ringtone from a mp3 and could not save it to my phone. How do you save it in using MPT? I could save to my PC as a .wav or .mp3 but neither will go to the phone.

SirEagle · 12-11-2006, 8:23 PM

I've done it exactly like CincyBell says to HERE
twice and when I click save to phone, nothing happens.

SirEagle · 12-11-2006, 8:56 PM

OK got it to go, had to do it in the File Transfer Studio and it worked fine.

SirEagle · 12-12-2006, 10:39 PM

OK the Save to Phone function does not work for me. I have found that when you create the ringtone you want you can do a Save to Computer, just change the file type to the .adp then in the file name box add .mp3 to the end of your file name(i.e. ringtone.mp3). Then it will save to the pc where ever you want it. The transfer in the Transfer Studio function. You can save to pc the same way using the .wav in the file type box also and naming it .mp3 but it is a larger file. Doing it as the .adp it is a small file.

raziel1687 · 12-27-2006, 8:26 AM

I just installed MPT yesterday on my computer and everything went fine. And then my brother was trying to put his phone on my computer, and then this morning I found I had to reinstall it for some reason.

And now everytime I go into MPT, my sound card screws up. I was trying to make the music files I have into ringtones (it was working yesterday) and then it wouldn't play so I could crop it. And then I open up Musicmatch and it says something is wrong with my soundcard.

So I reinstall my drivers for it. It works again, I open MPT again, and then my soundcard screws up again.

Anyone know how to make it stop doing this?

clh2991 · 01-05-2007, 4:11 PM

Help me out here........
I got MPT, connected my phone (Verizon Razr v3m) and it can't recognize it. So, I tried to update it, but it tells me a file is missing!

Thanks!
CLH2991

Veedubbayou · 01-07-2007, 1:09 PM

This seems like a logical place to ask this so here goes.

I've been trying to get my new Razr V3m to sync with my computer. My goal is to create my own ring tones. I've read through a couple of threads on this subject and it seemed like the answer is MPT. So okay, I downloaded it and it won't install. It stops during the install and wants a file named MotoMdm.inf which I don't have.

I also read through the install instructions and see that it instructs not to connect the device until after installation of the software. Too late for that. I already had it connected and to the point of charging from the computer before I ever downloaded MPT. I removed the driver for the Razr but it still is asking for the file above.

Any suggestions appreciated!
Thanks
Phil

jimkats · 01-07-2007, 2:12 PM

Not sure if this is the best place to ask for help on my problem. But will give it a shot...
Downloaded Motorola Phone Tools 4.01 yesterday from Motorola web site. Tried to install but it keeps failing about 2/3 of the way thru. Says it is looking for motomdm.inf or widcomm.cab. Motomdm.inf can be found on the web but not sure if they are the right one for me. Even downloaded MPT 2nd time but still same problem. I am running XP sp2.
Phone is V3M with Alltel service. Need help before I bring out the big hammer.

clh2991 · 01-08-2007, 8:16 PM

Ok, got MPT updated and all, but I don't have the media center!

AHH! Can somebody help me?

jimkats · 01-08-2007, 9:54 PM

Quote:

Originally Posted by clh2991

Ok, got MPT updated and all, but I don't have the media center!

AHH! Can somebody help me?

clh2991

follow the link below to solve your problem. Verizon locks out the feature that you want on the V3m. Read the whole thread . This is a long one but Cincyball walks someone thru the steps that you will need to do to your phone.
good luck hope this helps

http://forums.wirelessadvisor.com/ra...work-razr.html

gpsc998 · 01-13-2007, 10:45 PM

I'm new to these forums. I was trying to install MPT that I bought off of ebay, and it just won't do anything. It goes to 1 notch on the progress bar and stays there for hours if I let it, whether I click "continue anyway" or "STOP" on the windows logo testing thingy... it appears data1.cab and data2.cab from my boot folder might be corrupted. engine32.cab will open but the other two won't, so is there anybody who can send me replacements for these two files?

magicpie · 01-29-2007, 3:51 PM

Ok, I've got the same problem with the media center not appearing in MPT, and I read the V3m thread, but I've got a SLVR L7c. Is there a similar fix for it?

dpotter · 02-08-2007, 12:19 PM

I'm in the process of transitioning from Cingular to Verizon. On Cing got a Moto V551; on Verizon, a V325i. Running MPT 4.3.6c. I can tranfer the phonebook with no trouble, but I share the experience others have reported with MultiMedia Studio -- it's grayed out and unavailable. I have a bunch of pics and ringtones on the V551 (and backed up on the PC) that I'd like to transfer to the V325i but obviously cannot currently do so. Spoke with one Verizon rep who assured me that it can't be done, but then I'm not sure he ever heard of MPT or a USB cable...

Is there any hope? I've seen some of the threads about SEEM edits and am reluctant to go quite that far -- anybody got any suggestions?

Thanks....

streetracer1978 · 02-12-2007, 5:27 PM

i have a moto SLVR L7c and the motorolla phone tools won't let me access the multimedia studio...can anyone help

MOTOhooligan · 02-12-2007, 5:31 PM

Quote:

Originally Posted by streetracer1978

i have a moto SLVR L7c and the motorolla phone tools won't let me access the multimedia studio...can anyone help

Which version of MPT do you have? Have you downloaded all the updates available from Motorola? If not, try that first and it should correct the problem.

Dmcduck · 02-19-2007, 5:33 PM

Hello,

I have a new razor and have no idea how to use it. I'm having problems with charging and sending text messages. If you could tell me how to turn off the word completion, I thank you very much.

~duck~

Tony E! · 02-19-2007, 8:56 PM

Dmcduck, welcome to WA.

this thread is specifically for Mobile Phone Tools questions, please be sure to post your question in the appropriate forum and we will gladly help you with your problem.

as far as your question goes, you don't specify which version of the Razr you have but if it's for the v3:

go to your message menu, select create message when in text mode, press your menu or options button, most likely it's defaulted to iTAP English, select TAP English..done.

in newer models after selecting your options key scroll down to text setup > press select > scroll down to word completition > press change > select off done.

Rich04 · 02-22-2007, 5:30 PM

Does anyone know how to use MPT to put Mp3 songs into a Sprint V3m phone? I moved an mp3 into the microsd card, but I cannot see it anywhere.
External memory card shows nothing?

Thank for any help

Tony E! · 02-22-2007, 8:09 PM

do you have your phone set to "view storage devices" then choose "memory card"?

Rich04 · 02-22-2007, 10:42 PM

I'm trying to transfer an mp3 music file with MPT. When I move the file (using MPT) into the External memory card it automatically moves it into the "audio" folder. The file does not show in the music player. It does however show and play under the sound files. How does one get the mp3 file into the music player?
This is a Sprint V3m. I tried wma format and the phone will not accept file.
Is it possible that I need to use another file format for the music player to recognize it?
Thank you...

Tony E! · 02-23-2007, 12:41 AM

I don't think the v3m supports wma format.

Have you checked Cincyball's thread? it covers your issue > http://forums.wirelessadvisor.com/ra...e-indiana.html

12-02-2006, 1:38 AM	#1 (permalink)
MOTOhooligan 1.21 Gigawatts!!!!! Join Date: Oct 2003 Location: Shermer, Illinois Posts: 6,653 Phone(s): RAZR V3t, PPC 6800 Provider(s): Voicestream Wireless, Western Wireless Devices: Motorola HS350 Thanks: 0 Thanked 8 Times in 5 Posts	Motorola Phone Tools FAQ Lately, there have been quite a few threads regarding Motorola Phone Tools (MPT) and I thought it might be helpful if they were all in one place, so I decided to create an MPT thread. It is my hope that this will be a one-stop knowledge base for information on MPT. I don't know if the mods want to combine all the MPT threads into this one or if all MPT questions should be posted in this thread going forward. Either way, it is my hope that this thread will help reduce clutter in the Motorola forum. __________________ John Stanton Is My Homeboy

12-02-2006, 1:41 AM	#2 (permalink)
Jay2TheRescue In Use Now: HTC Tilt Join Date: Dec 2002 Location: Sterling, Virginia Posts: 9,372 Phone(s): Moto V3, A845, HTC Tilt, Moto V551, iPAQ 6515, Western Electric 302, 500, Ericsson Ericaphone Provider(s): AT&Tingular 310-410 Devices: Zune 30gb & way too many BT devices to list Thanks: 8 Thanked 18 Times in 16 Posts	Re: Motorola Phone Tools Questions I agree. An MPT thread is long overdue. I don't know why someone hasn't thought of it before now. -Jay __________________ GET A FREE $25 AT&T GIFTCARD WITH ACTIVATION OF NEW AT&T SERVICE FROM ANY DEALER. PM ME FOR DETAILS

12-02-2006, 2:39 AM	#3 (permalink)
Tony E! El Moderador Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 9,667 Phone(s): KR/\ZR K1·/\/\OTO i880, ~R/\ZR2 Provider(s): ·T···Mobile·Sprint/Nextel Devices: Samsung wep200 Thanks: 1 Thanked 2 Times in 2 Posts My Auctions	Re: Motorola Phone Tools Questions Motohooligan, thanks for the idea of posting a MPT thread, i will make this a sticky per your request: Here's a tutorial i usually link new users of MPT to: MPT TUTORIAL __________________ (oOO \ (\|\|\|\|)(\|\|\|\|) / OOo) ...............BMW

12-08-2006, 12:57 PM	#4 (permalink)
spoiledbrat156 Movin' on up! Join Date: Dec 2006 Location: WI Posts: 7 Phone(s): V3m Provider(s): US Cellular Thanks: 0 Thanked 0 Times in 0 Posts	Motorola Phone Tools with V3M ok! I really need help! i just got my V3m a week ago and i have mpt downloaded, it recognizes the phone and i'm to the point where i'm editing songs for ringtons. When i finish editing the song into a ringtone i click save to my pc and it says "failed to create file". Also, i tried just sending it to my phone and it says "unsupported format". I've downloaded the recent update to windows media player and i made sure it was an mp3..help me please!!

12-11-2006, 8:11 PM	#5 (permalink)
SirEagle Fresh Member Join Date: Dec 2006 Location: Akron, Ohio Posts: 29 Phone(s): RAZR v3mM Provider(s): Verizon Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ I tried to create a ringtone from a mp3 and could not save it to my phone. How do you save it in using MPT? I could save to my PC as a .wav or .mp3 but neither will go to the phone.

12-11-2006, 8:23 PM	#6 (permalink)
SirEagle Fresh Member Join Date: Dec 2006 Location: Akron, Ohio Posts: 29 Phone(s): RAZR v3mM Provider(s): Verizon Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ I've done it exactly like CincyBell says to HERE twice and when I click save to phone, nothing happens.

12-11-2006, 8:56 PM	#7 (permalink)
SirEagle Fresh Member Join Date: Dec 2006 Location: Akron, Ohio Posts: 29 Phone(s): RAZR v3mM Provider(s): Verizon Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ OK got it to go, had to do it in the File Transfer Studio and it worked fine.

12-12-2006, 10:39 PM	#8 (permalink)
SirEagle Fresh Member Join Date: Dec 2006 Location: Akron, Ohio Posts: 29 Phone(s): RAZR v3mM Provider(s): Verizon Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ OK the Save to Phone function does not work for me. I have found that when you create the ringtone you want you can do a Save to Computer, just change the file type to the .adp then in the file name box add .mp3 to the end of your file name(i.e. ringtone.mp3). Then it will save to the pc where ever you want it. The transfer in the Transfer Studio function. You can save to pc the same way using the .wav in the file type box also and naming it .mp3 but it is a larger file. Doing it as the .adp it is a small file.

12-27-2006, 8:26 AM	#9 (permalink)
raziel1687 I made my first post! Join Date: Dec 2006 Location: Florida Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ I just installed MPT yesterday on my computer and everything went fine. And then my brother was trying to put his phone on my computer, and then this morning I found I had to reinstall it for some reason. And now everytime I go into MPT, my sound card screws up. I was trying to make the music files I have into ringtones (it was working yesterday) and then it wouldn't play so I could crop it. And then I open up Musicmatch and it says something is wrong with my soundcard. So I reinstall my drivers for it. It works again, I open MPT again, and then my soundcard screws up again. Anyone know how to make it stop doing this?

01-05-2007, 4:11 PM	#10 (permalink)
clh2991 Junior Member Join Date: Dec 2006 Location: Ohio Posts: 70 Phone(s): Razr V3mM Provider(s): Verizon Devices: Compaq C500T CTO Notebook Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ Help me out here........ I got MPT, connected my phone (Verizon Razr v3m) and it can't recognize it. So, I tried to update it, but it tells me a file is missing! Thanks! CLH2991

01-07-2007, 1:09 PM	#11 (permalink)
Veedubbayou Get me out of Newbieville! Join Date: Jan 2007 Location: IA Posts: 5 Phone(s): Motorola Razr V3m Provider(s): Verizon Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ This seems like a logical place to ask this so here goes. I've been trying to get my new Razr V3m to sync with my computer. My goal is to create my own ring tones. I've read through a couple of threads on this subject and it seemed like the answer is MPT. So okay, I downloaded it and it won't install. It stops during the install and wants a file named MotoMdm.inf which I don't have. I also read through the install instructions and see that it instructs not to connect the device until after installation of the software. Too late for that. I already had it connected and to the point of charging from the computer before I ever downloaded MPT. I removed the driver for the Razr but it still is asking for the file above. Any suggestions appreciated! Thanks Phil

01-07-2007, 2:12 PM	#12 (permalink)
jimkats I have arrived! Join Date: Jan 2007 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ Not sure if this is the best place to ask for help on my problem. But will give it a shot... Downloaded Motorola Phone Tools 4.01 yesterday from Motorola web site. Tried to install but it keeps failing about 2/3 of the way thru. Says it is looking for motomdm.inf or widcomm.cab. Motomdm.inf can be found on the web but not sure if they are the right one for me. Even downloaded MPT 2nd time but still same problem. I am running XP sp2. Phone is V3M with Alltel service. Need help before I bring out the big hammer.

01-08-2007, 8:16 PM	#13 (permalink)
clh2991 Junior Member Join Date: Dec 2006 Location: Ohio Posts: 70 Phone(s): Razr V3mM Provider(s): Verizon Devices: Compaq C500T CTO Notebook Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ Ok, got MPT updated and all, but I don't have the media center! AHH! Can somebody help me?

01-13-2007, 10:45 PM	#15 (permalink)
gpsc998 I have arrived! Join Date: Jan 2007 Posts: 2 Phone(s): Motorola RAZR V3m Provider(s): Verizon Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ I'm new to these forums. I was trying to install MPT that I bought off of ebay, and it just won't do anything. It goes to 1 notch on the progress bar and stays there for hours if I let it, whether I click "continue anyway" or "STOP" on the windows logo testing thingy... it appears data1.cab and data2.cab from my boot folder might be corrupted. engine32.cab will open but the other two won't, so is there anybody who can send me replacements for these two files?

01-29-2007, 3:51 PM	#16 (permalink)
magicpie I made my first post! Join Date: Jan 2007 Location: Fairmont, WV Posts: 1 Phone(s): SLVR L7c Provider(s): US Cellular Thanks: 0 Thanked 0 Times in 0 Posts My Auctions	Re: Motorola Phone Tools FAQ Ok, I've got the same problem with the media center not appearing in MPT, and I read the V3m thread, but I've got a SLVR L7c. Is there a similar fix for it?

02-08-2007, 12:19 PM	#17 (permalink)
dpotter Fresh Member Join Date: Dec 2006 Location: Hillsborough, NJ Posts: 11 Phone(s): Moto V551, Moto V325i Provider(s): Cingular/AT&T; Verizon Devices: Palm TX Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ I'm in the process of transitioning from Cingular to Verizon. On Cing got a Moto V551; on Verizon, a V325i. Running MPT 4.3.6c. I can tranfer the phonebook with no trouble, but I share the experience others have reported with MultiMedia Studio -- it's grayed out and unavailable. I have a bunch of pics and ringtones on the V551 (and backed up on the PC) that I'd like to transfer to the V325i but obviously cannot currently do so. Spoke with one Verizon rep who assured me that it can't be done, but then I'm not sure he ever heard of MPT or a USB cable... Is there any hope? I've seen some of the threads about SEEM edits and am reluctant to go quite that far -- anybody got any suggestions? Thanks....

02-12-2007, 5:27 PM	#18 (permalink)
streetracer1978 I have arrived! Join Date: Feb 2007 Location: Kentucky Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ i have a moto SLVR L7c and the motorolla phone tools won't let me access the multimedia studio...can anyone help

02-19-2007, 5:33 PM	#20 (permalink)
Dmcduck I made my first post! Join Date: Feb 2007 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ Hello, I have a new razor and have no idea how to use it. I'm having problems with charging and sending text messages. If you could tell me how to turn off the word completion, I thank you very much. ~duck~

02-19-2007, 8:56 PM	#21 (permalink)
Tony E! El Moderador Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 9,667 Phone(s): KR/\ZR K1·/\/\OTO i880, ~R/\ZR2 Provider(s): ·T···Mobile·Sprint/Nextel Devices: Samsung wep200 Thanks: 1 Thanked 2 Times in 2 Posts My Auctions	Re: Motorola Phone Tools FAQ Dmcduck, welcome to WA. this thread is specifically for Mobile Phone Tools questions, please be sure to post your question in the appropriate forum and we will gladly help you with your problem. as far as your question goes, you don't specify which version of the Razr you have but if it's for the v3: go to your message menu, select create message when in text mode, press your menu or options button, most likely it's defaulted to iTAP English, select TAP English..done. in newer models after selecting your options key scroll down to text setup > press select > scroll down to word completition > press change > select off done. __________________ (oOO \ (\|\|\|\|)(\|\|\|\|) / OOo) ...............BMW

02-22-2007, 5:30 PM	#22 (permalink)
Rich04 Posting up a storm! Join Date: Feb 2007 Location: CT Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ Does anyone know how to use MPT to put Mp3 songs into a Sprint V3m phone? I moved an mp3 into the microsd card, but I cannot see it anywhere. External memory card shows nothing? Thank for any help

02-22-2007, 8:09 PM	#23 (permalink)
Tony E! El Moderador Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 9,667 Phone(s): KR/\ZR K1·/\/\OTO i880, ~R/\ZR2 Provider(s): ·T···Mobile·Sprint/Nextel Devices: Samsung wep200 Thanks: 1 Thanked 2 Times in 2 Posts My Auctions	Re: Motorola Phone Tools FAQ do you have your phone set to "view storage devices" then choose "memory card"? __________________ (oOO \ (\|\|\|\|)(\|\|\|\|) / OOo) ...............BMW

02-22-2007, 10:42 PM	#24 (permalink)
Rich04 Posting up a storm! Join Date: Feb 2007 Location: CT Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Motorola Phone Tools FAQ I'm trying to transfer an mp3 music file with MPT. When I move the file (using MPT) into the External memory card it automatically moves it into the "audio" folder. The file does not show in the music player. It does however show and play under the sound files. How does one get the mp3 file into the music player? This is a Sprint V3m. I tried wma format and the phone will not accept file. Is it possible that I need to use another file format for the music player to recognize it? Thank you...

02-23-2007, 12:41 AM	#25 (permalink)
Tony E! El Moderador Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 9,667 Phone(s): KR/\ZR K1·/\/\OTO i880, ~R/\ZR2 Provider(s): ·T···Mobile·Sprint/Nextel Devices: Samsung wep200 Thanks: 1 Thanked 2 Times in 2 Posts My Auctions	Re: Motorola Phone Tools FAQ I don't think the v3m supports wma format. Have you checked Cincyball's thread? it covers your issue > http://forums.wirelessadvisor.com/ra...e-indiana.html __________________ (oOO \ (\|\|\|\|)(\|\|\|\|) / OOo) ...............BMW

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