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Greenlee · 04-20-2004, 10:10 AM

My outside screen is cracked on my VX6000 so I stopped by Verizon to see if they could replace it. Verizon gave me LG's phone number because they didn't have the parts. I called yesterday at about 2:00 p.m., and at about 10:00 a.m. this morning an Airborne Express truck pulled up and delivered 2 new screens to me. All this cost me $10.00. I think that is pretty awesome customer service!!!

CWick · 04-20-2004, 10:24 AM

sweet

Stupiud · 04-20-2004, 10:38 AM

that's actualy useful to know.

Greenlee · 04-20-2004, 12:44 PM

Quote:

Originally posted by: Stupiud
that's actualy useful to know.

Yeah, I asked if the screen cracking is a common problem and the lady in customer service said that it is fairly common. She said it usually happens because people have the phone on their belt clip and lean against a counter or railing of some sort and the screen can't handle that much weight. I didn't know how mine cracked, but after I thought about it a while I think I leaned against a desk with the phone in my pocket

neilk · 04-20-2004, 2:17 PM

Quote:

Originally posted by: Greenlee
My outside screen is cracked on my VX6000 so I stopped by Verizon to see if they could replace it. Verizon gave me LG's phone number because they didn't have the parts. I called yesterday at about 2:00 p.m., and at about 10:00 a.m. this morning an Airborne Express truck pulled up and delivered 2 new screens to me. All this cost me $10.00. I think that is pretty awesome customer service!!!

And that number is .... ???

So that we can all get that great service [img]i/expressions/face-icon-small-smile.gif[/img]

MoelissaS · 04-20-2004, 3:50 PM

I just called to get my camera lens replaced. They offered me 2 replacements for 10.00. Their number is 1-800-243-0000

Greenlee · 04-21-2004, 8:16 AM

The number I called is 1-800-793-8896. She also gave me a web address: lgmobilephones.com

jacpur · 10-01-2007, 4:50 PM

Quote:

Originally Posted by Greenlee

My outside screen is cracked on my VX6000 so I stopped by Verizon to see if they could replace it. Verizon gave me LG's phone number because they didn't have the parts. I called yesterday at about 2:00 p.m., and at about 10:00 a.m. this morning an Airborne Express truck pulled up and delivered 2 new screens to me. All this cost me $10.00. I think that is pretty awesome customer service!!!

I just bought a LG enV from Verizon. It's the best phone I ever had by far. The camera is so good I don't worry Iif I forget my digital camera. Nice to know their customer service is good too.

04-20-2004, 10:10 AM	#1
Greenlee Fresh Member Join Date: Oct 2003 Posts: 39 Thanks: 0 Thanked 0 Times in 0 Posts	LG customer service... My outside screen is cracked on my VX6000 so I stopped by Verizon to see if they could replace it. Verizon gave me LG's phone number because they didn't have the parts. I called yesterday at about 2:00 p.m., and at about 10:00 a.m. this morning an Airborne Express truck pulled up and delivered 2 new screens to me. All this cost me $10.00. I think that is pretty awesome customer service!!!

04-20-2004, 10:24 AM	#2
CWick Join Date: Jul 2003 Location: Charlotte Posts: 1,757 Phone(s): L6, V3 Provider(s): AT&T Thanks: 0 Thanked 0 Times in 0 Posts	LG customer service... sweet

04-20-2004, 10:38 AM	#3
Stupiud Yea, I can hear you now! Join Date: Jan 2003 Location: Now in the DC Metro area! Posts: 1,422 Phone(s): Motorola Droid, Samsung SCH-i910 Omnia Provider(s): Verizon Wireless Devices: Mazda3. Thanks: 11 Thanked 7 Times in 7 Posts	LG customer service... that's actualy useful to know. __________________ iDo

04-20-2004, 3:50 PM	#6
MoelissaS Fresh Member Join Date: Jan 2004 Posts: 22 Thanks: 0 Thanked 0 Times in 0 Posts	LG customer service... I just called to get my camera lens replaced. They offered me 2 replacements for 10.00. Their number is 1-800-243-0000

04-21-2004, 8:16 AM	Original Poster #7
Greenlee Fresh Member Join Date: Oct 2003 Posts: 39 Thanks: 0 Thanked 0 Times in 0 Posts	LG customer service... The number I called is 1-800-793-8896. She also gave me a web address: lgmobilephones.com

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