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futureMD · 01-13-2004, 12:31 AM

I just came back to college from winter break. I've had my VX6000 for a couple of months now, and I love it. It's a great phone. However, when I arrived at Emory, I immediately started having problems. Whenever I tried to place a call, the phone would just display "Calling..." I would have a full signal. Then it would drop to one bar, and then no service, and then back to a full signal. Then it finally says "Call Failed." I would have to go through this scenario five or six times before the call would actually go through. And then during my conversations, the person I was talking to would often complain that they couldn't hear me for five or so seconds or that I sounded like I was underwater. No one else on Verizon was having the same problem. Also, earlier that day, I was farther north in Cumming, Ga., and my phone worked just fine.

So I called tech support, and they give me the usual do the *228 PRL update, cycle the power, etc. I hang up and can't get the PRL update. I call back and open a trouble ticket. This has been going on for over a day now. What do you guys think the problem is? Could I have gotten a bad handset? It has worked flawlessly up until now.

Tony E! · 01-13-2004, 12:47 AM

did you have this problem prior to leaving your home area? could be that your home calling area has fringe coverage since you say that you started having these problems 'til you got home.
also some 6ks had a problem with the base of the antenna not making full contact and would have symptoms just like the ones you described like havung full bars of signal and then suddenly dropping. try getting your phone swapped and see if you noticed a difference, though the 6k is an excellent phone some do have some bugs in them.

futureMD · 01-13-2004, 11:41 AM

No, I've never had this problem ever before. Up until I came back to metro Atlanta, it has always worked flawlessly. If I were to take it to a VZW store with a technician, how likely do you think that they would be to swap it out?

Tony E! · 01-13-2004, 12:06 PM

well i done it five times, sometimes just because i get scratches on it, but i always tell them about my phone freezing up or dropping too many calls, which in your case it's true, so just asked them to give a different phone.

cellguy40 · 01-13-2004, 12:52 PM

Call tech support and have them download a new A key into your phone,this helped mine a lot.
And I had the same prob.
[authentication key]

Tony E! · 01-13-2004, 1:20 PM

yeah, they tried that with my first 6k but no luck, they swapped it and problem solve, apparently my phone had S/W issues, but that's also another option.

axvx8xoxr · 01-13-2004, 3:09 PM

my 4400 will sometimes go from full signal to 1 bar, to full, to no signal while attemping to make a call, it gets annoying after awhile.

Tony E! · 01-13-2004, 3:30 PM

that is not normal, you may want to get that phone checked out, sounds the glitch from S/W 8.

01-13-2004, 12:31 AM	#1
futureMD Join Date: May 2003 Location: Atlanta Posts: 224 Phone(s): LG VX6000 Provider(s): Verizon Thanks: 0 Thanked 0 Times in 0 Posts	VX6000 Problem I just came back to college from winter break. I've had my VX6000 for a couple of months now, and I love it. It's a great phone. However, when I arrived at Emory, I immediately started having problems. Whenever I tried to place a call, the phone would just display "Calling..." I would have a full signal. Then it would drop to one bar, and then no service, and then back to a full signal. Then it finally says "Call Failed." I would have to go through this scenario five or six times before the call would actually go through. And then during my conversations, the person I was talking to would often complain that they couldn't hear me for five or so seconds or that I sounded like I was underwater. No one else on Verizon was having the same problem. Also, earlier that day, I was farther north in Cumming, Ga., and my phone worked just fine. So I called tech support, and they give me the usual do the *228 PRL update, cycle the power, etc. I hang up and can't get the PRL update. I call back and open a trouble ticket. This has been going on for over a day now. What do you guys think the problem is? Could I have gotten a bad handset? It has worked flawlessly up until now. __________________ So we fix our eyes not on what is seen, but on what is unseen. For what is seen is temporary, but what is unseen is eternal. -II Corinthians 4:18

01-13-2004, 12:47 AM	#2
Tony E! \/\/ireless /\dvisor Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 10,108 Phone(s): KR/\ZR K1·/\/\OTO i880, BBCURVE 8350i Provider(s): ·T···Mobile·Sprint/Nextel Devices: /\/\otoH12·/\/\otoH690 Thanks: 3 Thanked 9 Times in 9 Posts Images: 19 My Auctions	VX6000 Problem did you have this problem prior to leaving your home area? could be that your home calling area has fringe coverage since you say that you started having these problems 'til you got home. also some 6ks had a problem with the base of the antenna not making full contact and would have symptoms just like the ones you described like havung full bars of signal and then suddenly dropping. try getting your phone swapped and see if you noticed a difference, though the 6k is an excellent phone some do have some bugs in them. __________________ (oOO \ (\|\|\|\|)(\|\|\|\|) / OOo) Any misspellings or grammatical errors in the above statement are intentional; they are placed there for the enjoyment of those who like to point them out.

01-13-2004, 11:41 AM	Original Poster #3
futureMD Join Date: May 2003 Location: Atlanta Posts: 224 Phone(s): LG VX6000 Provider(s): Verizon Thanks: 0 Thanked 0 Times in 0 Posts	VX6000 Problem No, I've never had this problem ever before. Up until I came back to metro Atlanta, it has always worked flawlessly. If I were to take it to a VZW store with a technician, how likely do you think that they would be to swap it out? __________________ So we fix our eyes not on what is seen, but on what is unseen. For what is seen is temporary, but what is unseen is eternal. -II Corinthians 4:18

01-13-2004, 12:06 PM	#4
Tony E! \/\/ireless /\dvisor Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 10,108 Phone(s): KR/\ZR K1·/\/\OTO i880, BBCURVE 8350i Provider(s): ·T···Mobile·Sprint/Nextel Devices: /\/\otoH12·/\/\otoH690 Thanks: 3 Thanked 9 Times in 9 Posts Images: 19 My Auctions	VX6000 Problem well i done it five times, sometimes just because i get scratches on it, but i always tell them about my phone freezing up or dropping too many calls, which in your case it's true, so just asked them to give a different phone. __________________ (oOO \ (\|\|\|\|)(\|\|\|\|) / OOo) Any misspellings or grammatical errors in the above statement are intentional; they are placed there for the enjoyment of those who like to point them out.

01-13-2004, 12:52 PM	#5
cellguy40 Fresh Member Join Date: Oct 2003 Posts: 34 Thanks: 0 Thanked 0 Times in 0 Posts	VX6000 Problem Call tech support and have them download a new A key into your phone,this helped mine a lot. And I had the same prob. [authentication key]

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01-13-2004, 1:20 PM	#6
Tony E! \/\/ireless /\dvisor Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 10,108 Phone(s): KR/\ZR K1·/\/\OTO i880, BBCURVE 8350i Provider(s): ·T···Mobile·Sprint/Nextel Devices: /\/\otoH12·/\/\otoH690 Thanks: 3 Thanked 9 Times in 9 Posts Images: 19 My Auctions	VX6000 Problem yeah, they tried that with my first 6k but no luck, they swapped it and problem solve, apparently my phone had S/W issues, but that's also another option. __________________ (oOO \ (\|\|\|\|)(\|\|\|\|) / OOo) Any misspellings or grammatical errors in the above statement are intentional; they are placed there for the enjoyment of those who like to point them out.

01-13-2004, 3:09 PM	#7
axvx8xoxr Join Date: May 2003 Location: Atlanta Posts: 1,286 Phone(s): Motorola Q, VX7000, VX8100, V3 RAZR Provider(s): Verizon Devices: MP3, GPS, PDA Thanks: 0 Thanked 0 Times in 0 Posts	VX6000 Problem my 4400 will sometimes go from full signal to 1 bar, to full, to no signal while attemping to make a call, it gets annoying after awhile. __________________ "so i tell the swamp donkey to sock it before i give her a trunky in the tradesman's entrance and i have her lick my yardballs" -Soccer Hooligan

01-13-2004, 3:30 PM	#8
Tony E! \/\/ireless /\dvisor Join Date: Jul 2003 Location: City of /\ngels CA. Posts: 10,108 Phone(s): KR/\ZR K1·/\/\OTO i880, BBCURVE 8350i Provider(s): ·T···Mobile·Sprint/Nextel Devices: /\/\otoH12·/\/\otoH690 Thanks: 3 Thanked 9 Times in 9 Posts Images: 19 My Auctions	VX6000 Problem that is not normal, you may want to get that phone checked out, sounds the glitch from S/W 8. __________________ (oOO \ (\|\|\|\|)(\|\|\|\|) / OOo) Any misspellings or grammatical errors in the above statement are intentional; they are placed there for the enjoyment of those who like to point them out.

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