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Steve B · 07-10-2005, 8:46 PM

I had been having some issues with my V551. I went through 3 of them. After trying to deal with Customer Care and them only telling me they can send me another V551. I decided to try email Stan Sigman. I now got a free brand new RAZR. I did explain to them that I did need a stable phone and I was just really down because of the multiple exchanges that I had been going through. I sent that email out last night and they called me this morning. I must say I am really impressed.

Andy · 07-10-2005, 8:56 PM

Wow, that is impressive. I'm glad Cingular finally did something to make you happy again, after so many exchanges you deserve it. Sometimes you just have to go up the ladder if you have problems.

Steve B · 07-10-2005, 8:58 PM

Quote:

Originally Posted by Andy84094

Wow, that is impressive. I'm glad Cingular finally did something to make you happy again, after so many exchanges you deserve it. Sometimes you just have to go up the ladder if you have problems.

Well usually, I'll go round and round with Customer Care until I am satisfied. It's just that I have other things going on right now and I don't have the time to do the round and round bit. I remember reading good results from people who emailed him so I thought I would give it a try and voila, it worked.

Andy · 07-10-2005, 9:15 PM

Great to hear that- let us know how your new RAZR works out for ya

Etorres777 · 07-10-2005, 10:28 PM

No kidding, wow that's awesome.

Steve B · 07-10-2005, 10:37 PM

They didn't take away my V551 either. It works ok. It's suddenly turned off on me before and that is why I complained. *I am picky* about stuff like that. So I got my RAZR, my V551 and my two unlocked Nokias from AWS.

Etorres777 · 07-10-2005, 10:43 PM

Quote:

Originally Posted by SBacklin

They didn't take away my V551 either. It works ok. It's suddenly turned off on me before and that is why I complained. *I am picky* about stuff like that. So I got my RAZR, my V551 and my two unlocked Nokias from AWS.

Cool deal. (15 character minimum requirement)

dallison · 07-12-2005, 2:53 PM

wow that is awesome

MOTOhooligan · 07-12-2005, 3:08 PM

Quote:

Originally Posted by SBacklin

After trying to deal with Customer Care and them only telling me they can send me another V551. I decided to try email Stan Sigman.

How did you get his e-mail address? That's really, really cool... too bad I've got T-Mobile. Maybe ShoresGuy could help me e-mail DT's CEO if I ever have issues with one of their handsets.

Andy · 07-12-2005, 8:04 PM

Quote:

Originally Posted by rancidhooligan

How did you get his e-mail address? That's really, really cool... too bad I've got T-Mobile. Maybe ShoresGuy could help me e-mail DT's CEO if I ever have issues with one of their handsets.

Haha, good luck with that guy

RJB · 07-12-2005, 10:28 PM

Who is Stan Sigman

Etorres777 · 07-12-2005, 10:57 PM

Quote:

Originally Posted by RyanB

Who is Stan Sigman

Cingular's CEO LMAO.

RJB · 07-12-2005, 11:12 PM

Ok thanks to be honest with you I had no clue who that was.

Etorres777 · 07-12-2005, 11:34 PM

Quote:

Originally Posted by RyanB

Ok thanks to be honest with you I had no clue who that was.

No problem, I don't know T-Mobile's, and I sell for them LOL.

RJB · 07-12-2005, 11:52 PM

Quote:

Originally Posted by Etorres777

No problem, I don't know T-Mobile's, and I sell for them LOL.

It is Rene Obermann

Fire14 · 07-13-2005, 12:51 AM

Quote:

Originally Posted by rancidhooligan

How did you get his e-mail address? That's really, really cool... too bad I've got T-Mobile. Maybe ShoresGuy could help me e-mail DT's CEO if I ever have issues with one of their handsets.

If you go to this link, it has who is who at Cingular and Stan & Ralph's email address along with some other people.
http://www.cingular.com/about/meet_us

bobolito · 07-13-2005, 1:43 AM

Of course, you realize that is not their personal address. Some say the stan.sigman@cingular.com is the address for the "Office of the President". It turns out that the "Office of the President" is the name of their top customer care center where highly trained technicians and reps specialize in answering these emails.

Fire14 · 07-13-2005, 8:53 AM

Quote:

Originally Posted by bobolito

Of course, you realize that is not their personal address. Some say the stan.sigman@cingular.com is the address for the "Office of the President". It turns out that the "Office of the President" is the name of their top customer care center where highly trained technicians and reps specialize in answering these emails.

Yes, because if it was his personal email could you imagine trying to read all the wild emails that are probably flowing in there, especially now.
I do hear that he will read some at random though, & the people that do read the emails are as you said, specialized.

dallison · 07-13-2005, 12:15 PM

you know i always wondered that, just never gave it much thought

Quote:

Originally Posted by bobolito

Of course, you realize that is not their personal address. Some say the stan.sigman@cingular.com is the address for the "Office of the President". It turns out that the "Office of the President" is the name of their top customer care center where highly trained technicians and reps specialize in answering these emails.

Etorres777 · 07-13-2005, 1:00 PM

Quote:

Originally Posted by dallison

you know i always wondered that, just never gave it much thought

Same here, makes sense though.

Pennyrules76 · 07-20-2005, 4:58 PM

I am having issues as well with Cingular can you please give me Stan's e-mail I was at the store yesterday for like and hour and still didn't get my problem solved.
Thanks
Penny

Quote:

Originally Posted by SBacklin

I had been having some issues with my V551. I went through 3 of them. After trying to deal with Customer Care and them only telling me they can send me another V551. I decided to try email Stan Sigman. I now got a free brand new RAZR. I did explain to them that I did need a stable phone and I was just really down because of the multiple exchanges that I had been going through. I sent that email out last night and they called me this morning. I must say I am really impressed.

Andy · 07-20-2005, 7:13 PM

stan.sigman@cingular.com

07-10-2005, 8:46 PM	#1
Steve B Join Date: Jul 2004 Location: Seattle, WA Posts: 784 Phone(s): Blackberry Storm 2, Motorola W755-Purple Provider(s): Verizon Wireless Thanks: 0 Thanked 0 Times in 0 Posts	Emailing Stan Sigman Was A Good Thing... I had been having some issues with my V551. I went through 3 of them. After trying to deal with Customer Care and them only telling me they can send me another V551. I decided to try email Stan Sigman. I now got a free brand new RAZR. I did explain to them that I did need a stable phone and I was just really down because of the multiple exchanges that I had been going through. I sent that email out last night and they called me this morning. I must say I am really impressed. __________________ AT&T to Me: More Bars In More Places Me to AT&T: Quality Instead of Quantity

07-10-2005, 8:56 PM	#2
Andy Join Date: May 2003 Location: Campione, Italy Posts: 10,290 Phone(s): Blackberry Tour, Motorola RAZR V3i Provider(s): VZW, Vodafone D2, Solomo, Swisscom Mobile Thanks: 0 Thanked 5 Times in 4 Posts Images: 130	Re: Emailing Stan Sigman Was A Good Thing... Wow, that is impressive. I'm glad Cingular finally did something to make you happy again, after so many exchanges you deserve it. Sometimes you just have to go up the ladder if you have problems.

07-10-2005, 9:15 PM	#4
Andy Join Date: May 2003 Location: Campione, Italy Posts: 10,290 Phone(s): Blackberry Tour, Motorola RAZR V3i Provider(s): VZW, Vodafone D2, Solomo, Swisscom Mobile Thanks: 0 Thanked 5 Times in 4 Posts Images: 130	Re: Emailing Stan Sigman Was A Good Thing... Great to hear that- let us know how your new RAZR works out for ya

07-10-2005, 10:28 PM	#5
Etorres777 Life is good for now.. Join Date: Jun 2004 Location: El Paso, TX Posts: 1,747 Phone(s): Apple iPhone 3G Provider(s): at&t Mobility Devices: HP Pavilion dv5000 Thanks: 0 Thanked 0 Times in 0 Posts My Auctions	Re: Emailing Stan Sigman Was A Good Thing... No kidding, wow that's awesome.

07-10-2005, 10:37 PM	Original Poster #6
Steve B Join Date: Jul 2004 Location: Seattle, WA Posts: 784 Phone(s): Blackberry Storm 2, Motorola W755-Purple Provider(s): Verizon Wireless Thanks: 0 Thanked 0 Times in 0 Posts	Re: Emailing Stan Sigman Was A Good Thing... They didn't take away my V551 either. It works ok. It's suddenly turned off on me before and that is why I complained. I am picky about stuff like that. So I got my RAZR, my V551 and my two unlocked Nokias from AWS. __________________ AT&T to Me: More Bars In More Places Me to AT&T: Quality Instead of Quantity

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Emailing Stan Sigman Was A Good Thing... in Wireless Topics; "I had been having some issues with my V551. I ..."

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07-12-2005, 2:53 PM	#8
dallison Join Date: Sep 2002 Posts: 664 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Emailing Stan Sigman Was A Good Thing... wow that is awesome

07-12-2005, 10:28 PM	#11
RJB Join Date: Dec 2004 Location: USA Posts: 7,063 Provider(s): VZW, AT&T Thanks: 36 Thanked 15 Times in 15 Posts Images: 96	Re: Emailing Stan Sigman Was A Good Thing... Who is Stan Sigman

07-12-2005, 11:12 PM	#13
RJB Join Date: Dec 2004 Location: USA Posts: 7,063 Provider(s): VZW, AT&T Thanks: 36 Thanked 15 Times in 15 Posts Images: 96	Re: Emailing Stan Sigman Was A Good Thing... Ok thanks to be honest with you I had no clue who that was.

07-13-2005, 1:43 AM	#17
bobolito iPhone 3G 16GB (White) Join Date: May 2002 Location: in front of my computer Posts: 12,539 Phone(s): iPhone 3G, Sierra 875 3G Aircard Provider(s): AT&T Mobility Devices: WiFi cards/Access points Thanks: 3 Thanked 17 Times in 14 Posts Images: 50 My Auctions	Re: Emailing Stan Sigman Was A Good Thing... Of course, you realize that is not their personal address. Some say the stan.sigman@cingular.com is the address for the "Office of the President". It turns out that the "Office of the President" is the name of their top customer care center where highly trained technicians and reps specialize in answering these emails. __________________

07-20-2005, 7:13 PM	#22
Andy Join Date: May 2003 Location: Campione, Italy Posts: 10,290 Phone(s): Blackberry Tour, Motorola RAZR V3i Provider(s): VZW, Vodafone D2, Solomo, Swisscom Mobile Thanks: 0 Thanked 5 Times in 4 Posts Images: 130	Re: Emailing Stan Sigman Was A Good Thing... stan.sigman@cingular.com

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