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moose · 05-18-2002, 4:21 PM

It seems that all wireless companies have poor customer service compared to other industries but who has the best (the lesser of evils)?

KevinJames · 05-18-2002, 4:51 PM

Depends on the market you are in. I have consistently had (& continue to have) excellent customer service here in Northern California with ATTWS. But apparently this is not the case with ATT on the East Coast.

Conversely, Cingular's customer service here in California has been painted as more painful than a visit to the dentist, while in Texas and other places, they receive rave reviews.

Soooo..... Where do you live?

05-20-2002, 8:47 AM

I live in Indianapolis, Indiana.

roamer1 · 05-20-2002, 9:52 AM

Verizon, hands down. AT&T is also generally good; Cingular and VoiceStream vary wildly depending on your home area (being in an old Omnipoint market you're likely to get good CS, particularly "tech support, an area in which the old Powertel markets in the Southeast fall down flat), Nextel is often "arrogant" (but I haven't had problems with them), and Sprint PCS still has very, very big CS problems (I don't have to deal with them at all except for PRL updates -- company phone. [img]i/expressions/face-icon-small-happy.gif[/img] )

-SC

Jack · 05-20-2002, 9:28 PM

sprint has gotten ALOT!!!! better in there customer service department

Jack

ComicalMoodyDan · 05-20-2002, 11:11 PM

Hopefully so, I dunno about there wireless customer service but there landline customer service sucks!

Matt · 05-21-2002, 8:00 AM

With a few exceptions, how accurate is it to say that where you live will give you better customer service? I understand that for Cingular (and now AT&T) it could make a difference since you are routed to different centers depending on if you are a TDMA or GSM customer. Also, I think VS still operates their Powertel CS center independent of the rest of VS.

But I'd think for most of the major carriers, you'd be randomly assigned a center when you call. I've spoken wiht VS in various parts of the country I know....I also know that VS (and others as well I am pretty sure) uses software that places higher-paying customers at the front of the line as a bit of customer-retention effort. I am on the family plan $70/mo and I alsmot never wait more than a minute......of course the person who answers may or may not know their stuff...

05-18-2002, 4:21 PM	#1
moose I made my first post! Join Date: May 2002 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Customer Service - whose is the best? It seems that all wireless companies have poor customer service compared to other industries but who has the best (the lesser of evils)?

05-20-2002, 9:52 AM	#4
roamer1 In Memoriam Join Date: Mar 2002 Location: Sandy Springs, GA Posts: 1,749 Phone(s): Palm Treo 680, Sierra AirCard 860, Moto L2 & L6, Nokia 6015i Provider(s): lots of orange, a little Little Rock blue Devices: way too many :) Thanks: 0 Thanked 0 Times in 0 Posts Images: 2	Verizon, hands down. AT&T is also generally good; Cingular and VoiceStream vary wildly depending on your home area (being in an old Omnipoint market you're likely to get good CS, particularly "tech support, an area in which the old Powertel markets in the Southeast fall down flat), Nextel is often "arrogant" (but I haven't had problems with them), and Sprint PCS still has very, very big CS problems (I don't have to deal with them at all except for PRL updates -- company phone. [img]i/expressions/face-icon-small-happy.gif[/img] ) -SC __________________ "Never put off until tomorrow what you can do today. There might be a law against it by that time." -/usr/games/fortune sticking it out at you...

05-20-2002, 9:28 PM	#5
Jack Join Date: Oct 2001 Location: Ohio Posts: 2,475 Phone(s): Motorola T720 Provider(s): Alltel Devices: Sirius Satellite radio, ipod, laptop, pda Thanks: 0 Thanked 0 Times in 0 Posts	sprint has gotten ALOT!!!! better in there customer service department Jack __________________ Current Plan with alltel 3000 anytime minutes w/nationwide LD $74.95 a month---Waiting not so patiently for the Alltel version of the V710

05-21-2002, 8:00 AM	#7
Matt Busy chasing my son Join Date: Oct 2001 Location: Lititz, Pa. Posts: 4,876 Phone(s): Motorola Cliq, BlackBerry 8820 Provider(s): T-Mobile Thanks: 4 Thanked 5 Times in 5 Posts Images: 2	With a few exceptions, how accurate is it to say that where you live will give you better customer service? I understand that for Cingular (and now AT&T) it could make a difference since you are routed to different centers depending on if you are a TDMA or GSM customer. Also, I think VS still operates their Powertel CS center independent of the rest of VS. But I'd think for most of the major carriers, you'd be randomly assigned a center when you call. I've spoken wiht VS in various parts of the country I know....I also know that VS (and others as well I am pretty sure) uses software that places higher-paying customers at the front of the line as a bit of customer-retention effort. I am on the family plan $70/mo and I alsmot never wait more than a minute......of course the person who answers may or may not know their stuff... __________________ Join the T-Mobile Group Forum (or any other!) ...a/k/a cheerioboy26 elsewhere on the net....

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Customer Service - whose is the best? in Wireless Topics; "It seems that all wireless companies have poor customer service ..."

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05-18-2002, 4:51 PM	#2
KevinJames WA's 1st retired mod Join Date: Oct 2001 Location: Central Valley NorCA Posts: 2,621 Phone(s): Samsung A877, Impression Provider(s): the new AT&T Devices: Plantronics Discovery925, Garmin Nuvi 660 Thanks: 0 Thanked 1 Time in 1 Post	Depends on the market you are in. I have consistently had (& continue to have) excellent customer service here in Northern California with ATTWS. But apparently this is not the case with ATT on the East Coast. Conversely, Cingular's customer service here in California has been painted as more painful than a visit to the dentist, while in Texas and other places, they receive rave reviews. Soooo..... Where do you live?

05-20-2002, 8:47 AM	#3
Guest Posts: n/a	I live in Indianapolis, Indiana.

05-20-2002, 11:11 PM	#6
ComicalMoodyDan Join Date: Dec 2001 Location: Kingsport, TN Posts: 6,071 Phone(s): Samsung Gravity 2, Samsung Smooth Provider(s): T-Mobile, Verizon Wireless Devices: T-Mobile @Home Thanks: 0 Thanked 20 Times in 15 Posts	Hopefully so, I dunno about there wireless customer service but there landline customer service sucks!

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