Phone is broke, horrible VZ CS

[Airb330]

Well I am watching TV, playing a GIN game during the commercial break. Show comes back on, so I stop playing, I decided I needed to turn the phone off, as it's been on 24 hours a day for a few days now. I turn it back on, it turns itself off. Well....the cycle repeats indefinitely. I took the battery out....put it back in, and voila, it's not fixed. Phone is broke. So I go down to the VZ store, I get at the door at 6pm. Some guy is screaming at 5 people, "WERE CLOSED". The heck they are, they close at 8pm, and I called him out on it. He said they close at 6, conviently the sign with the hours is not up. He slams the door, locks it, and I screamed at him "that's why I am going to Sprint". I have never seen such a rude person at a store, ever. So, me and the other people whose phones were broke also, left pretty irritated. Needless to say, when I go tommorow, they are going to get a piece of my mind on that employee and how poorly that refected on their company, after they replace my nokia, which they probably will not since I bought it from nokia themselves for 160$ cheaper. [img]i/expressions/face-icon-small-mad.gif[/img]

[danny boi]

It might not be nice to be locked out, but if a store is closed it is closed. I used to have to deal with the same thing. People banging on the windows and the doors when you are trying to count money. People used to go crazy and throw rocks. People are different in rural areas. Kind of like that vigilante justice. If you bought the phone from Nokia, why would you expect your wireless phone company to give you a free hand out when it breaks?[img]i/expressions/face-icon-small-shocked.gif[/img] That's disnonest regardless of how good or bad your service is. Call Nokia. Verizon might let it slide if you have an extended warranty/insurance combo with them. But I know they are cracking down tight on things that used to go on un-noticed especially if it is not your name on the account. You should go to Sprint or keep AT&T if they are that much better at school.

[Airb330]

Umm, the store wasn't closed. If he said, today it's closed, I would understand. He said it's always closed at 6pm, which is a boldface lie. No one was beating on windows while I was there, just seeing what was up. The guy started yelling at us for being there. I don't ever plan on giving Verizon my money again. I expect Verizon to handle the phone because they can, they aren't losing any money on it. If I get the nice guys there, they won't care, they like to make the customer happy whenever possible. How is it dishonest? Like they don't screw thousands of people over every day.

Btw, thanks for the stab at "rural people:.

[MrFlashport]

Hey,

Airb330...remember, you're on America's Largest Wireless Network that is sooo perfect, why should you complain at all? So what if your 200 dollar phone breaks, that's not Verizon's problem- disregard the signs about "authorized repair center for (insert phone mfr here)" nor the fact that THEY SOLD IT TO YOU, but put that in the same category as their hours of operation sign! It is there as part of their "worry free guarantee" and remember "your problem becomes our problem"...yeah, right on!

Remember, only Verizon Wireless can offer you such wondeful customer service for less than 18 hours a day, no support after the sale for your overpriced, substandard hardware, and such cheerful happy people are always there to give you the finger in your face. Remember, you are on "America's Largest Wireless Network"..so no worries! just "STFU" and PAY YOUR BILL!

Sorry, with the Verizon cheeleading sqaud on here competing for the NCA Corporate Team Spirit award, I could not resist. After dealing with such worthless, cold and uncaring folks at VERIZON WIRELESS when I had similar service and equipment issues, well, all I can say is I FEEL YOUR PAIN brother...

Not to rub it in, I just got off a 3 hour call with an old friend. Gee it is so nice to be able to talk on a phone and not deal with "water water garble...CALL DROPPED...REDIALING" all the time. Thank you Sprint PCS. And another thing that Sprint (and Cingular offers as well) is the option to have NO CONTRACT from day one, if you are willing to pay 10 bucks more a month on your MRC. You'll never get that from Verizon..but why would you want to leave...remember, "America's Largest Wireless Network..We Never Stop Working for You"..LOL!

from the "dead zone" of a Nextel site, using my Sprint phone to call my dispatcher because Nextel wiped out my 800MHz system radio renderring it useless...this is Mr.Flashport, signing out...

[Airb330]

Flashport, funny post [img]i/expressions/face-icon-small-smile.gif[/img] Yourdaddy is saying that because I bought my nokia FROM nokia/letstalk (for 130 compared to Verizon's 299) then it's not Verizon's problem. I understand where's he's coming from, but I am going to try anyway, because it won't hurt Verizon to exchange it for me. Either way it's going back to Nokia. One way is just cheaper and easier for me. Still the guy at the store was so rude, I've never seen him there before, and I hope I don't ever again.

[danny boi]

Mr Flashport, I hope you weren't accsusing me of being any part of a cheerleading squad. I may look good; yeah, actually I do; but not in skirts. I think you have to admit that phones sound better and seem to get better reception as long as we aren't pissed at our provider. I see this all the time at work: Guys with either Cingular or T-mobile rave about their reception and coverage. As soon as they screw up on their bill, all of a sudden, they start dropping calls. Sound is horrible. Makes me laugh. All the things that they used to excuse are all of a sudden a really big deal. I have at least four to five phone nerds at work for every wireless provider. You think these forums have debates, come over here; they happen a lot especially since we are getting geared up to deal with troubleshooting wireless connections using CDMA and GSM platforms. When I studied psychology, I remember how when we as humans experience something in our lives that used to be positive and now is negative, any and all things related to the negative experience become negative. Opposite is true. Everyone thinks my boss is "cool." He can do nothing wrong nor make anything look bad. When he switched from Cingular to Verizon even some of the Verizon haters switched and even copied his phone. Lame? Yes. When Cingular had busies and dropped calls here in So. California a couple of years ago, it wasn't even a big deal to me at first. After I called CS and the lady told me that they don't guarantee good service everywhere, I got really upset. The more I dwelled on our conversation, the more I became upset. In my mind I thought Cingular should especially care for me because I spend over $ 350 per month on four lines. I started noticing every flaw and turned it 100-fold. When I put everything into perspective, I realized that at one time I was in the same shoes the rep. on the phone was and honest to God there wasn't any magic wand she could of waived to make reception better. I also chose and was in control of which provider serviced my wireless needs not the company itself. When I cooled down, I wasnt' bothered so much anymore. I still have two lines with them under my name which is for another family member primarily but I do use them from time to time and they keep getting better. [img]i/expressions/face-icon-small-smile.gif[/img][img]i/expressions/face-icon-small-smile.gif[/img]

[Airb330]

Good post Dad [img]i/expressions/face-icon-small-smile.gif[/img]

[MrFlashport]

Your Daddy,

Was not intending to accuse you or anyone by name of being a cheerleader (but if the shoes, socks, panties, skirt whatevert fit..by all means..wear it.LOL) just pointing out that those who tout Verizon are rapid fire quick to put down other carriers, especially carriers who have not been "on the air" for decades, like T-Mobile, Sprint or Cingular/ATT GSM.

Yet these same folks are conviently absent when the proof of Verizon's "fall from grace" is laid out. I don't think they have a small defect rate as you are attempting to point out, it is growing and growing as their subscribers do and their pompous, arrogant attitude towards this will ultimately be their own destruction. Just like Nextel lied and denied for years that they are the sole reponsible party for causing harmful, malcious and ongoing interference to our 800MHz public safety radio systems, the truth prevails and now they have a mammoth dilemma. One which could have been averted had they watched the signs along the way which were SCREAMING to them STOP!! in bold red type.

You point out that any carrier's network is best experienced with subscriber units that are optmized for that carriers' system. This is true. Compare a crummy Samsung or an old Motorola to a Sanyo phone and you will swear it is like night and day, but notice, how Sprint at least LEARNED from their errors and no longer carries or supports phones which fail to meet their network standards. And they at least offer to swap out their customer's handset with another mfr during the warranty period, to act in good faith to their customers. Is Sprint perfect? No by no means. But at least they don't act with an air of arrogance towards their users, and take precations to make sure handsets are optimized for their system.

Verizon blamed every single piece of equipment I had for their HORRIBLE service in recent months around the atlanta area. I am a radio technician, not a dummy, so I tested my gear on my service monitor and found it all within mfr's spec...armed with this, Verizon still acted like it was all my imagination, disregarding my FREE technical work (they should have payed ME for spending hours diagnosing THEIR failures) in resolving a problem of "dead air" in a cell site on Blackjack Mtn in Marietta. The problem was a bad card, but getting someone to LISTEN and take me seriously was no easy task. I have NEVER in my professional life encountered more pompous a$$es than Verizon's so called "technical support" who, by the way, DID NOT KNOW SQUAT about RF or their own system...(had no clue what T-add/T-drop, pilot pollution, echo cancelling, etc was) and simply wanted to push me off onto customer care like I was some low-rent loser wanting free minutes. I paid them everytime on time in full, kept my end of the bargain, they failed to live up to theirs. Instead, defaulting to their crass and lame "your problem becomes our problem" moniker and who could forget "well remember Mr. Flashport, you are on America's largest wireless network" as if like waiving a magic wand, my troubles would disappear.

I am not alone, many folks around here had the SAME ISSUES (check the board and see even here and HOFO of VZW's atlanta problems) but all you get is denial, denial, denial when you call and some snotty remarks about how great they are. Well up yours Verizon Wireless! As the song says "you'd better check yourself before you wreck yourself". Not listening to your subscribers is the best way to a sure failure down the road.

When my guys complain about a problem on our trunking system, I don't automatically blame thei radios (of course now 90 percent of the time it's Nextel interference) but I innvestigate and take each problem seriously. That is my job. I guess Verizon outsourced that to India or the toilet in their company because they could care less.

Hey Verizon, if you don't listen to your customer's complaints, someone else will.

Mr. Flashport

and if Verizon sells subscriber units that are so awful, why do they keep them around and not swap them out for something comparable that doesn't suck so bad...Sprint does it. after all...THEY SOLD IT TO YOU IN THE FIRST PLACE...

[agentHibby]

For me Verizon knows they got be by the BALLS. When I am in my hometown I don't have to worry about roaming or my phone shut off becuase too many off network minutes. They are the only provider to do that, no else can cover me in my hometown and Utah roam free and worry free. So If Verizon srewed me over, I don't know what I would do.

[danny boi]

I am a very heavy user and have had some good handsets and some not-so-good. I am not a RF technician but I know if my phone sounds good or not. I used to sell handsets. I sold a lot of them. One guy will say it's crap and ten more will rave about how great it is. I've found that most people are content with their handsets. People on forums like these and others are 100% more picky and will find fault with anything less than perfect. If the industry as a whole was represented by Howard Forums, Verizon would be losing more customers than it's gaining. The more customers you have, the more complaints and praises you're likely to get. You are a happy Sprint user. So far they have met all your expectations. What if one day you drop your phone and go to a Sprint store and they tell you they can't replace it for free? What about the people who hate them? They'll complain about dropped calls to long waits on hold for CS and so on... Certainly not the experience you have with them. Verizon is no different there. Some days people will beat you over the head with complaints, then the next day people will tell you they have never been treated any better elsewhere. The industry is very volitle. Myself, my family, and many friends and relatives have them. To me, phones are phones; some better; some worse. Not everyone feels their carrier is arrogant or technically unaware. Only those who feel they have been wronged by them. People just have preference. Who's better, FORD, CHEVY, DODGE?

[WirelessBeachBum]

I don't currently work retail, but have in the past, and if they close at 6:00 which most locations do except for the holiday's when they extend to 8:00, try to be there at least 30 minutes before closing...have some decency and don't expect him to stay open...when you arrive right at the closing time.

Would you walk into a restuarant that closes at 10:00, right at 10:00 and expect to be seated and eat your meal? They may seat you...but I learned a long time ago you never piss on the people getting ready to serve your food.

Same thing with anyone in a service related industry, you may have gotten further with the guy at the Verizon store if when you walked up you simply said, "hey my phone is not powering on, can you please replace it so I'll have one to use tonight." instead of "calling him out on it" and"screamed at him "that's why I am going to Sprint".

Now who is the rude person the guy closing his store at 6pm when you arrived, or you for demanding that he must stay open to fix your problem as well as the other five people there. The guy would have been there for at least another hour.

[jayc]

Oh WOW!!! I can really relate to this one...

Yes... I don't know of one VZW store that is open until 8pm on Saturday (unless they are in the mall or something)... we have always closed at 6 until recently our district extended the Saturday hours until 7.

Although it pisses me the hell off when someone walks in at 5:55 I still wait on them (as fast as I can) but when the clock hits 6 the door is locked and NOBODY else is coming in. However, for some odd reason since the store has a lot of windows it makes it ok to beat and bang on the doors/windows and yell out comments through the glass. We've had people call customer service from the parking lot saying we were making faces at him and not letting him in (this was Christmas Eve.)

Those are just some of the examples of the crap retail employees have to deal with ...

In your situation, if it was before 6 the employee is obligated to assist you but if you slipped in past 6 I would have done the same thing (sorry sir we are closed.) After the store is closed by corporate policy we are not allowed to reopen the doors for anybody. (No matter how important they are)

BTW: VZW stores have the longest hours out of any competitor seven days a week... the Sprint stores generally aren't even open on the weekend here.

Relax... it's only a cell phone and the grass is always greener on the other side of the spectrum.

Cheers! [img]i/expressions/face-icon-small-smile.gif[/img]

[WirelessBeachBum]

The local Verizon retail store has an automatic door lock. At six o'clock the front doors lock, customers inside the store can still get out, but new ones cannot enter.

[mcf04581]

Originally posted by: Airb330
I expect Verizon to handle the phone because they can, they aren't losing any money on it. :.

Actually Verizon does lose money on it. It cost Verizon an average of $50.00 every time that they have to exchange a phone out of warranty or purchased from an outside source, so its a big deal if you didnt buy the phone from Verizon.

[larry]

Originally posted by: jayc
Oh WOW!!! I can really relate to this one...

Yes... I don't know of one VZW store that is open until 8pm on Saturday (unless they are in the mall or something)... we have always closed at 6 until recently our district extended the Saturday hours until 7.

Although it pisses me the hell off when someone walks in at 5:55 I still wait on them (as fast as I can) but when the clock hits 6 the door is locked and NOBODY else is coming in. However, for some odd reason since the store has a lot of windows it makes it ok to beat and bang on the doors/windows and yell out comments through the glass. We've had people call customer service from the parking lot saying we were making faces at him and not letting him in (this was Christmas Eve.)

Those are just some of the examples of the crap retail employees have to deal with ...

In your situation, if it was before 6 the employee is obligated to assist you but if you slipped in past 6 I would have done the same thing (sorry sir we are closed.) After the store is closed by corporate policy we are not allowed to reopen the doors for anybody. (No matter how important they are)

BTW: VZW stores have the longest hours out of any competitor seven days a week... the Sprint stores generally aren't even open on the weekend here.

Relax... it's only a cell phone and the grass is always greener on the other side of the spectrum.

Cheers! [img]i/expressions/face-icon-small-smile.gif[/img]

Sprint stores aren't open on weekends there? That's odd because they're open both Saturday and Sunday here until 7PM I think.

[AnthroMatt]

Originally posted by: jayc
BTW: VZW stores have the longest hours out of any competitor seven days a week... the Sprint stores generally aren't even open on the weekend here.

WRONG (at least here)!! First of all, aren't you in a Sprint affiliate market jayc? I think they play by different rules. If so, there are techincally no Sprint corporate stores there. Second, in Columbus no way Verizon has longer hours than anyone. The two Verizon "HQ" stores (the only two where you can get real tech support) have longer hours than any other VZW store in town. They are open from 9am to 8pm M-F, 10-6 on Saturday, and 12-4 on Sunday. All other VZW stores open at 10am M-F. All of the Sprint stores that offer tech support (4 of them) are open 9am-9pm Monday-Saturday and 11am-6pm on Sundays. The SPCS express store in the mall has mall hours, 10-9M-F, 10-7 SA, 12-6 SU.

[jayc]

Originally posted by: AnthroMatt

WRONG (at least here)!! First of all, aren't you in a Sprint affiliate market jayc? I think they play by different rules. If so, there are techincally no Sprint corporate stores there. Second, in Columbus no way Verizon has longer hours than anyone. The two Verizon "HQ" stores (the only two where you can get real tech support) have longer hours than any other VZW store in town. They are open from 9am to 8pm M-F, 10-6 on Saturday, and 12-4 on Sunday. All other VZW stores open at 10am M-F. All of the Sprint stores that offer tech support (4 of them) are open 9am-9pm Monday-Saturday and 11am-6pm on Sundays. The SPCS express store in the mall has mall hours, 10-9M-F, 10-7 SA, 12-6 SU.

Ya I'm in an affiliate market but even at that they are representing Sprint PCS (there's nothing that says otherwise.) Nice hours for SPCS corporate stores... We are open 9am-8pm M-F, S 9am-7pm, and Sun 1pm-6pm.

Anyways, I have a great deal of respect for any wireless retail employees... I can now see why I always thought they were kind of assholish. [img]i/expressions/face-icon-small-wink.gif[/img]

[danny boi]

When I worked for Verizon we closed at 5pm on Sundays. I remember it was about 5:45pm on a Sunday and I was going to a wedding reception for one of my friends. I already had my suit on. I was the last to be in store. A lady was shaking the doors in the front and yelled: "sinner." while holding up her Audio 4000. I went out the back door and she was there to greet me calling me the "anti-Christ." She came back the next day. Turns out she wanted to add a prepaid card to her phone. Ever heard of 7-11, Circle K, Radio Shack? Even better how about online or over the phone?

[AnthroMatt]

Originally posted by: jayc
Anyways, I have a great deal of respect for any wireless retail employees... I can now see why I always thought they were kind of assholish. [img]i/expressions/face-icon-small-wink.gif[/img]

Funny, I actually think most of them are quite nice.

[Airb330]

Originally posted by: WirelessBeachBum
I don't currently work retail, but have in the past, and if they close at 6:00 which most locations do except for the holiday's when they extend to 8:00, try to be there at least 30 minutes before closing...have some decency and don't expect him to stay open...when you arrive right at the closing time.

Would you walk into a restuarant that closes at 10:00, right at 10:00 and expect to be seated and eat your meal? They may seat you...but I learned a long time ago you never piss on the people getting ready to serve your food.

Same thing with anyone in a service related industry, you may have gotten further with the guy at the Verizon store if when you walked up you simply said, "hey my phone is not powering on, can you please replace it so I'll have one to use tonight." instead of "calling him out on it" and"screamed at him "that's why I am going to Sprint".

Now who is the rude person the guy closing his store at 6pm when you arrived, or you for demanding that he must stay open to fix your problem as well as the other five people there. The guy would have been there for at least another hour.

Too bad that wasn't the situation. There were a lot of people there, not just me. I talked to one of the friendly reps there, he said they started closing at 6 this year. So, it wasn't such a long time ago. I just went by what I thought. I was there at 6pm, in which I thought I had two hours as did a few other people. The guy didn't need to scream and act like we were criminals. The rep gave me a new phone, though he knew I bought it from Nokia. There are a few nice people. I waited for him [img]i/expressions/face-icon-small-smile.gif[/img].

The level of Verizon loving really is at an all time high. Most of their customers and their employees really must think they are just awesome and everyone else sucks.

[danny boi]

If you go to Howard Forums, click on Cingular, Sprint, or Nextel forums and you'll find plenty of disgruntled, angry Verizon haters. They are the carrier to hate there. I know the Verizon forum is very pro Verizon but they are also the most hated by the others. Cingular fans are aware of their potential stance on being the largest carrier and are starting to get big heads too. It's all good. Comedy. I think a lot of posters there are 15 years old based upon their comments.

[WirelessBeachBum]

The level of Verizon loving really is at an all time high. Most of their customers and their employees really must think they are just awesome and everyone else sucks.

I work for them, but would say I was a cheerleader or a hater, most people generally will respect the company that is paying the bills...and will follow the company line...it's a very competative market, and each carrier must push their strong points, that's why you won't ever hear of a wireless carrier saying, yep our coverage sucks on your campus or your town, even though you know it does.

Does that mean I agree with all of their practices...no...in fact I'm more of a corporate cowboy and tend to shake things up a little.

I've been in the wireless industry for about ten years and have done everything from selling phones in a walmart kiosk to managing a wireless and CLEC division for a carrier.

I love the industry, but not one particular company...If I could do it my way I would not work directly for any of them, but with two kids you can't really go without having a strong benefit package...I said it before, when you work for a large company you are kind of like the "borg" and Star Trek...you become assimilated.

[jayc]

Originally posted by: YourDaddy
When I worked for Verizon we closed at 5pm on Sundays. I remember it was about 5:45pm on a Sunday and I was going to a wedding reception for one of my friends. I already had my suit on. I was the last to be in store. A lady was shaking the doors in the front and yelled: "sinner." while holding up her Audio 4000. I went out the back door and she was there to greet me calling me the "anti-Christ." She came back the next day. Turns out she wanted to add a prepaid card to her phone. Ever heard of 7-11, Circle K, Radio Shack? Even better how about online or over the phone?

LOL!

Reminds me of when a car crashed through the building... even the fire department came because of the smoke from the vehicle. There was a fire line tape "DO NOT CROSS" around the hole in the building. With shards of glass dangling from the windows people would actually DEMAND service immediately and walk through the hole in the wall risking their lives (for prepaid cards or to tell us they dropped a call.)

[larry]

Funny you should mention a car crashing into the store. That reminds me of the time last year when a car just missed crashing in to my local Sprint store (by about 4 or 5 feet) and hit the restaurant next door instead. It caused a lot of damage.

[Airb330]

Originally posted by: YourDaddy
If you go to Howard Forums, click on Cingular, Sprint, or Nextel forums and you'll find plenty of disgruntled, angry Verizon haters. They are the carrier to hate there. I know the Verizon forum is very pro Verizon but they are also the most hated by the others. Cingular fans are aware of their potential stance on being the largest carrier and are starting to get big heads too. It's all good. Comedy. I think a lot of posters there are 15 years old based upon their comments.

Agreed. There are a lot of 15 year olds whose mommy buys them a new phone every week. The Verizon forum has too many cheerleaders who troll in other forums. But, overall, the ATT, Sprint and Verizon forums have a lot of nice people. Cingular is a mean spirited place, even with Bobolito a mod there, people are not willing to help, and employees are rude.

WBB, I wasn't implying you or anyone else. But, cheerleading has been up lately. No one demanded to be let it, and yeah if I was the guy, I'd want to go home also. He didn't need to yell and act like an ____, because I wrongly assumed the store closed at 8, as did other people.

[jayc]

Originally posted by: Airb330

Agreed. There are a lot of 15 year olds whose mommy buys them a new phone every week. The Verizon forum has too many cheerleaders who troll in other forums. But, overall, the ATT, Sprint and Verizon forums have a lot of nice people. Cingular is a mean spirited place, even with Bobolito a mod there, people are not willing to help, and employees are rude.

WBB, I wasn't implying you or anyone else. But, cheerleading has been up lately. No one demanded to be let it, and yeah if I was the guy, I'd want to go home also. He didn't need to yell and act like an ____, because I wrongly assumed the store closed at 8, as did other people.

Sinner! [img]i/expressions/face-icon-small-wink.gif[/img]

[MrFlashport]

1). If I dropped my Sprint phone (which is an RL2000 designed for industrial use, not that flimsy consumer plastic crap Verizon sells at ripoff prices) and it busted, that is MY fault..not Sprint's and I would be the LAST person in line yelling at them. If it was a P.O.S., Sprint would replace it, and if I still had trouble, they would sub it with a comparable model. They do it all the time. Verizon won't unless you get to executive services. I know, I have been that route with their crappy LG phones that were the most useless, cheap, poor performing phone I ever used. At least with Sprint, I could walk in, and buy a phone, at a reasonable price. As a matter of fact, I just picked up a sealed box RL2000 from a radio shack on clearance for 149.99 plus tax. That is my "insurance" so if I do hose this one, I log onto their website and do an ESN change. No big deal there.

2). I agree with the posters of how pompous and rude the Verizon cheerleaders are on the various forums. I just joined Sprintusers.com, and the folks there aren't all rude. There are some folks who hold themselves out to work for Sprint and are ALWAYS on the ball and at least civil with those who have issues with the company. That isn't the case here, because, as I said before, Verizon and their cheerleading force has but one motto:

Deny, deny, deny. Belittle the customer, blame their equipment, their fault all the time. We don't EVER make mistakes.

Think I am kidding? Click your browser "back" button and read the Verizon folks' comments on this very thread. It is THAT obvious. I have NEVER seen anyone who works or worked for VZW say anything negative. Too good to be true for the real world.

Verizon won't be on top forever, and false bravado will be their own demise. Mark my word.

oh by the way, I had to call my mom (who is still using Verizon) FIVE TIMES...not because it was Sprint, but her 3585i kept dropping the call. She lives in atlanta too. Oh, I know, it is that crappy phone she was sold by VZW or her fault no doubt. And she said she could hear herself but that must be her alter-ego not failed echo cancelling on a base station right? please...

[danny boi]

Mr. Flashport, read your post again. Sounds to me someone is becoming a Sprint Cheerleader. "Leave it to Sprint to save the day." [img]i/expressions/face-icon-small-smile.gif[/img] LOL [img]i/expressions/face-icon-small-smile.gif[/img] It's okay, your pom poms are the same color as the Verizon pom poms. Just borrow one of ours. Black and red.

Your experience with bad phones and CS is unfortunate. Please don't label an entire company based on your one experience with equipment or CS. I am a very heavy user and don't subscribe to the low $ 39 plans at all. If I felt the same way you did, believe me, I'd gladly take my money elsewhere. I happen to like LG phones and think they are very well built. I think you are too picky and test them on your RF equipment machine then say they are bad. I know a lot of happy LG users including my family who have the LG vx6000 and the LG 4400. What happens is you have a bad experience with one and assume all are bad. If your only Motorola was the T720, you'd probably think all Motorola's have the mark of the beast. LG has become very popular recently due to good reviews and customer experiences. I gave my vx6000 to my brother as my family members are always the recipients of my old phones. As much of a complainer as he is, he's hasn't said anything negative yet. Believe me I'm still waiting.

I'm so glad I dont' sell phones anymore. Too stressful. People were too hotheaded, demanded perfection, but never wanted to pay for anything; go figure! But I do sell a service which is in the tech. field and it requires specific equipment. For the most part, I only hear positive things about our service. The other day, I got a call from an escalated customer telling me my company's worthless and all my employees are worthless. Why? She says we keep sending her bad equipment. For all I know she could of dropped them in water or something but no, to her "we are horrible." There was nothing I could do to save or convince this customer otherwise short of giving her my wallet. She had her mind made up. Good thing for us there are several other thousand customers who don't share her feelings or we'd be out of business.

Maybe Jay and some of the others who work in the industry could relate. Some guys would scratch their phones and bring them in demanding new ones. They would give me that: " I have two lines with you and you better exchange it or else!!" Worry free guarantee or not, there is a point where you just got to say, "NO." These same people would curse, scream, and tell all their friends how mean we were to them and how we didn't care because we are arrogant and so forth. Then, they'd start to harass customer care with call after call making up stories in their attempt to get a handout. After exhausting all options, these people would change carriers and tell all their friends and family their horror stories about Verizon/Sprint/Cingular/T-Mobile/AT&T Wireless and these stories eventually make their way to Howard Forums and people like us read them. They get exaggerated and tossed around. (Some people believe everything they read) I love it. I love to read and write so all this fuels me. I think I'll write a novel on cellphones and the nutcases who try to understand them. Like me.

[WirelessBeachBum]

If it was a P.O.S., Sprint would replace it, and if I still had trouble, they would sub it with a comparable model.

Mr. Flashport, I'm glad you are happy with Sprint, I once was happy with them as well great phones and a pretty good network...(where they have it)...

But I decided to leave them (as an employee) because my customers were not getting the support they needed. I was a business rep in an affiliate market. I would have customers take their phones into the local office to be told that they don't test the equipment there, they would have to go to Savannah (at least an hour away with traffic) to get their problems looked at.

(This store had all the test equipment and a tech when I was hired, but cut that position because the CEO of the affiliate wanted to make his numbers...the same year they cut about 300 positions the CEO got a 1.2 million dollar bonus.)

Sprint PCS is different in every market as well as Verizon is different in every market...Various levels of network performance and customer service performance. As an organized structure Verizon has got their act together better than sprint as far as trying to present one image to the customer...however on the back end, I myself wish they would push out new phones quicker. There is no reason they should not have a heavy duty PTT phone or even the Treo 600 in their line up.

And if you want to hear a negative, when vzw launched PTT they should have made their own reps make the v60p their primary phones. Until that is done (and the PTT customers they sell can PTT them directly) I wouldn't buy one as a business owner. Why trust your business with something they don't trust their business with.

Sprint has done a much better job of putting together RL phones....if they had the Customer service in my market I would probably still be with them.