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Bri267 · 12-09-2003, 3:30 PM

Signed up for Nextel November 23, and still no port. I have spoken to about 15 people there, and NOT ONE of them did what they said they would, never called back, or followed up. I want to port my number from T-Mobile to Nextel, and everyone I speak to at Nextel promises something different or says they will check into it and call back, but they never do. They tried to tell me T-Mobile is holding it up, so I called them 3 times in the last week, and T-Mobile says no reason the port won't go through, I am paid up and not in any contracts. A supervisor at the portability fallout center promised to personally take care of it and call me back with status, that was a week ago. Last night, a guy from the fallout center said we can call T-mobile and find out, so after sitting on hold with him waiting for T-Mobile for an hour, I asked if he could sit on hold and call me back when he got through. He asked for my number and promised to be back in touch, that was 6pm last night! Still no word. Just got off the phone with ANOTHER guy, he says there's no reason to call T-Mobile at this point, a team of specialists is working these issues out, and it would be done as soon as possible. In the mean time, I have to pay for another month of T-Mobile as it starts on the 8th of the month. So 2 cell phone bills in one month, and neither one can get their act together, or give me a straight answer. Anyone else still waiting?

SOCALIDUDE27 · 12-20-2003, 9:32 PM

This should also hint to you that the customer service with Nextel is very questionable. If they are not getting back to you what does that tell you about what kind of company they are...may want to stay with T-Mob or try a different carrier--just my opinion

NYCDru · 12-23-2003, 8:52 AM

Any new Developments in this case?

DandyDon · 12-30-2003, 8:37 AM

Quote:

Originally posted by: NYCDru
Any new Developments in this case?

Today's news reported 155 complaints the FCC recieved on Nextel. Thats versus 1,221 complaints for AT&T Wireless, followed by Sprint PCS at 518, Verizon Wireless at 406, Cingular Wireless, LLC at 359, T-Mobile USA, Inc. at 256 and Nextel Communications, Inc. at 154.

article here

darqice · 01-13-2004, 12:56 PM

no, just that they have the smallest market share, and thus the lowest # of complaints

nlk10010 · 01-14-2004, 12:53 PM

Make that 155 complaints to the FCC regarding Nextel. Plus one more to the BBB and the local Fox affiliate.

Over 5 weeks and still counting Sprint->Nextel (plus limited incoming service on the temp#).
The Nextel rep admits its their fault (not Sprint's) but still they can't do anything.

Morons|Done (seems an appropriate word for Nextel, even has the same number of letters).

=NLK=

DandyDon · 01-14-2004, 6:37 PM

good luck

[img]i/expressions/face-icon-small-smile.gif[/img]

XprtCop · 02-16-2004, 1:59 AM

Your letter will probably end up in a recycling bin somewhere outside the FCCs office.
Why do you want Nextel anyway?
if you want the walkie talkie feature go with Sprint's Readylink and move on with life.

12-09-2003, 3:30 PM	#1
Bri267 Fresh Member Join Date: Jun 2002 Posts: 16 Thanks: 0 Thanked 0 Times in 0 Posts	I am writing FCC on Nextel Signed up for Nextel November 23, and still no port. I have spoken to about 15 people there, and NOT ONE of them did what they said they would, never called back, or followed up. I want to port my number from T-Mobile to Nextel, and everyone I speak to at Nextel promises something different or says they will check into it and call back, but they never do. They tried to tell me T-Mobile is holding it up, so I called them 3 times in the last week, and T-Mobile says no reason the port won't go through, I am paid up and not in any contracts. A supervisor at the portability fallout center promised to personally take care of it and call me back with status, that was a week ago. Last night, a guy from the fallout center said we can call T-mobile and find out, so after sitting on hold with him waiting for T-Mobile for an hour, I asked if he could sit on hold and call me back when he got through. He asked for my number and promised to be back in touch, that was 6pm last night! Still no word. Just got off the phone with ANOTHER guy, he says there's no reason to call T-Mobile at this point, a team of specialists is working these issues out, and it would be done as soon as possible. In the mean time, I have to pay for another month of T-Mobile as it starts on the 8th of the month. So 2 cell phone bills in one month, and neither one can get their act together, or give me a straight answer. Anyone else still waiting?

12-20-2003, 9:32 PM	#2
SOCALIDUDE27 I have arrived! Join Date: Dec 2003 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	I am writing FCC on Nextel This should also hint to you that the customer service with Nextel is very questionable. If they are not getting back to you what does that tell you about what kind of company they are...may want to stay with T-Mob or try a different carrier--just my opinion

12-23-2003, 8:52 AM	#3
NYCDru Sprint Newbie Join Date: Sep 2002 Location: NYC Posts: 3,255 Phone(s): Motrola V3m, Moto E815, Audiovox 9900, Audiovox 8900, LGvx 10,, Nokia 3360, Moto P8767 Provider(s): Sprint, Verizon(former), ATT(former), Devices: IPod Nano. Thanks: 0 Thanked 0 Times in 0 Posts	I am writing FCC on Nextel Any new Developments in this case?

01-13-2004, 12:56 PM	#5
darqice I made my first post! Join Date: Jan 2003 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	I am writing FCC on Nextel no, just that they have the smallest market share, and thus the lowest # of complaints

01-14-2004, 12:53 PM	#6
nlk10010 Fresh Member Join Date: Jun 2003 Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts	I am writing FCC on Nextel Make that 155 complaints to the FCC regarding Nextel. Plus one more to the BBB and the local Fox affiliate. Over 5 weeks and still counting Sprint->Nextel (plus limited incoming service on the temp#). The Nextel rep admits its their fault (not Sprint's) but still they can't do anything. Morons\|Done (seems an appropriate word for Nextel, even has the same number of letters). =NLK=

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I am writing FCC on Nextel in Wireless Topics; "Signed up for Nextel November 23, and still no port. ..."

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01-14-2004, 6:37 PM	#7
DandyDon Join Date: Aug 2002 Location: on the right coast Posts: 326 Phone(s): i95cl, R85.01.02, w/ SYN0547 Provider(s): Nextel Thanks: 0 Thanked 0 Times in 0 Posts	I am writing FCC on Nextel good luck [img]i/expressions/face-icon-small-smile.gif[/img]

02-16-2004, 1:59 AM	#8
XprtCop =- Legend -= Join Date: Feb 2003 Location: Kansas City MO Posts: 1,271 Phone(s): Sony Ericsson i580, LG Musiq, Helio Ocean, ^_^ Provider(s): AT&T Thanks: 0 Thanked 0 Times in 0 Posts My Auctions	I am writing FCC on Nextel Your letter will probably end up in a recycling bin somewhere outside the FCCs office. Why do you want Nextel anyway? if you want the walkie talkie feature go with Sprint's Readylink and move on with life. __________________ Stronger than ever, ever before! K M F D M is the ____ against War!

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