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AnthroMatt · 03-12-2003, 2:22 PM

Whenever I dial *611 in the past week or so I hear some music and then it automatically asks me for my billing ZIP code, then tells me by current acct balance, my last payment amount and date of that payment and then tells me about my peak minutes used, offpeak minutes used, N&W minutes used, and MTM minutes used. After this finally ends (2 minutes or so) I am then given the menu I used to get right away after dialing *611. When I need to speak to customer service (or if I could care less what day I made my last payment on) this extra 1-2 minute wait is useless when I can get this infor from #646 or from option 1 of the main *611 menu. Has anyone else experienced this change? It is rather annoying, I hope they go back to the old way of doing things soon.

Buickman · 03-12-2003, 3:47 PM

Yep, noticed it too here in the Mineapolis, MN market. I agree, I hope it changes back to the old way.

pogo · 03-12-2003, 4:33 PM

I doubt it is going to change back. Most companies that have tech support are making it a lot tougher to get through to an actual person. The are trying to make everything automated and internet based so they can cut down on there customer service staff. I have dealt with several differnet companies where there is just an automated loop and you can never get through to customer service unless you hang up and dial the sales dept. and then have them transfer you to customer service. It is a pain but they must feel that since other comanies are doing it to save money, they should be able to do it also.

AnthroMatt · 03-12-2003, 4:47 PM

Thing is, other than the delay, it is just as easy to get a live person on the line. I could just do without all the account info being read back to me automatically when there is still an option to hear that information when you get to the main menu.

jayc · 03-12-2003, 8:43 PM

Hasn't changed in my market... TN still gives options right away.

VTEC01EX · 03-13-2003, 12:06 AM

Matt, I noticed that when I called today to. I bet they got tired of everyone not listening to what was being said at the beginning of the menu, and getting a live person just to ask what their balance was, or how many minutes they had used.

AnthroMatt · 03-13-2003, 5:48 AM

Quote:

Originally posted by: VTEC01EX
Matt, I noticed that when I called today to. I bet they got tired of everyone not listening to what was being said at the beginning of the menu, and getting a live person just to ask what their balance was, or how many minutes they had used.

Yeah, you're probably right about that. I hate when stupid people inconvience me. [img]i/expressions/face-icon-small-wink.gif[/img]

u340860 · 03-14-2003, 3:09 PM

why dont u try pressing "0" repeatedly (to get to an agent)? seems to work on most vru's.

AnthroMatt · 03-14-2003, 3:15 PM

Pressing 0 gives you a menu too...no faster to a live person...at least not on Verizon

Craptain · 03-15-2003, 10:43 AM

just tell them you don't have a touch tone phone [img]i/expressions/face-icon-small-wink.gif[/img]

AnthroMatt · 03-15-2003, 11:47 AM

Yeah, my pulse dial cell phone is kewl!

wyldekard · 03-15-2003, 1:43 PM

Where'd you get them there new fangled doodad dee vise es at AnthroMatt? Were it cheaper than traden my mule Betsy? [img]i/expressions/face-icon-small-smile.gif[/img]

03-12-2003, 2:22 PM	#1
AnthroMatt Big Meanie Join Date: Jul 2002 Location: Mesa, AZ Posts: 8,630 Phone(s): BlackBerry Tour, Sanyo 4920 Provider(s): Sprint + Airave Thanks: 11 Thanked 14 Times in 11 Posts Images: 1	611 Changed Whenever I dial 611 in the past week or so I hear some music and then it automatically asks me for my billing ZIP code, then tells me by current acct balance, my last payment amount and date of that payment and then tells me about my peak minutes used, offpeak minutes used, N&W minutes used, and MTM minutes used. After this finally ends (2 minutes or so) I am then given the menu I used to get right away after dialing 611. When I need to speak to customer service (or if I could care less what day I made my last payment on) this extra 1-2 minute wait is useless when I can get this infor from #646 or from option 1 of the main 611 menu. Has anyone else experienced this change? It is rather annoying, I hope they go back to the old way of doing things soon. __________________ Twitter

03-12-2003, 3:47 PM	#2
Buickman Gearhead/Gadget freak Join Date: Feb 2003 Location: Bye Bye MN, Hello Cali Posts: 864 Phone(s): BB 9550, LG enV2, Retired: BB Curve, Moto Z6tv, E815,V710, Nokia 3285, Nokia 6185 Provider(s): Verizon on both phones Thanks: 0 Thanked 2 Times in 2 Posts Images: 1	*Verizon's 611 Changed??** Yep, noticed it too here in the Mineapolis, MN market. I agree, I hope it changes back to the old way. __________________ Cars became my job, so phones became my hobby. Car's are not my job anymore, but phones are still a fun hobby.

03-12-2003, 4:33 PM	#3
pogo Junior Member Join Date: Feb 2003 Posts: 53 Thanks: 0 Thanked 0 Times in 0 Posts	*Verizon's 611 Changed??** I doubt it is going to change back. Most companies that have tech support are making it a lot tougher to get through to an actual person. The are trying to make everything automated and internet based so they can cut down on there customer service staff. I have dealt with several differnet companies where there is just an automated loop and you can never get through to customer service unless you hang up and dial the sales dept. and then have them transfer you to customer service. It is a pain but they must feel that since other comanies are doing it to save money, they should be able to do it also.

03-12-2003, 4:47 PM	Original Poster #4
AnthroMatt Big Meanie Join Date: Jul 2002 Location: Mesa, AZ Posts: 8,630 Phone(s): BlackBerry Tour, Sanyo 4920 Provider(s): Sprint + Airave Thanks: 11 Thanked 14 Times in 11 Posts Images: 1	*Verizon's 611 Changed??** Thing is, other than the delay, it is just as easy to get a live person on the line. I could just do without all the account info being read back to me automatically when there is still an option to hear that information when you get to the main menu. __________________ Twitter

03-12-2003, 8:43 PM	#5
jayc Join Date: Dec 2002 Location: Johnson City, TN Posts: 1,418 Phone(s): Samsung A670, LG VX6100, AirPrime PC 5220 Provider(s): Verizon Wireless Thanks: 0 Thanked 0 Times in 0 Posts	*Verizon's 611 Changed??** Hasn't changed in my market... TN still gives options right away.

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