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Why is it I can buy ATT Wireless service at my local mall.....but their site says none is available for my area????? in U.S. Wireless Forums [Archive]; "Thats strange. I tried going to ATT's site and see ..."




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Old 02-08-2003, 8:35 AM     #1

 
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Default Why can I go out here in Lexington, KY and buy AT&T wireless service.....but their site says none is available?????

Thats strange.

I tried going to ATT's site and see what kind of phones and plans they have but it says that there isn't service available for my ZIP code.

Yet I can go to the mall here in Lexington and ATT Wireless has a store there.

What up with that?
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Old 02-08-2003, 9:28 AM     #2
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Default Why is it I can buy ATT Wireless service at my local mall.....but their site says none is available for my area?????

Are they new to your area? Maybe there website hasnt been updated yet.
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Old 02-08-2003, 11:26 AM     #3

 
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Default Why is it I can buy ATT Wireless service at my local mall.....but their site says none is available for my area?????

There are some areas that ATT is rolling out GSM service where they never had TDMA service. I'm not sure if that is the case with you, but it would mean that certain check zip boxes on ATT's website would reject you. You also might be in an area that ATT is transitioning from SunCom to ATT Wireless. If that is the case, it might take weeks for the site to be corrected.
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Old 02-08-2003, 12:19 PM     #4


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Default Why is it I can buy ATT Wireless service at my local mall.....but their site says none is available for my area?????

The only thing I can think of is that you are in a former TeleCorp PCS market which was under the brand name "SunCom" and is now under the name AT&T Wireless. Former TeleCorp markets still have there own website. To visit it click on the link below.

AT&T Wireless (Former TeleCorp PCS Markets)
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Old 02-08-2003, 5:51 PM     #5
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Default Why is it I can buy ATT Wireless service at my local mall.....but their site says none is available for my area?????

lol im guessing it is in the fayyett mall in lexington, ky????? im also familar with that strange thing to i mean att isant supused to have coverge in that area but mabe they have a deal with another carrier in tis area im from pikeville and im in lexington every week mabe there using suncom's towers or somthing becouse isant at&t the parent company of suncom?
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Old 02-08-2003, 10:18 PM     #6


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Default Why is it I can buy ATT Wireless service at my local mall.....but their site says none is available for my area?????

SunCom (TeleCorp PCS) is now AT&T Wireless. The only SunCom left now is Triton PCS.
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Old 02-09-2003, 1:58 PM     #7
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Default Why is it I can buy ATT Wireless service at my local mall.....but their site says none is available for my area?????

That is correct, the old Suncom is ATTWS in name, but AT&T has moved at a snail's pace on merging billing systems and giving us access to the attws.com OCS site. Right now we are forced to use a very lacking myattwireless.com through which I haven't been able to get online access to my account since the buyout in August (despite numerous calls to customer service).
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Old 02-09-2003, 6:22 PM     #8

 
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Default Why is it I can buy ATT Wireless service at my local mall.....but their site says none is available for my area?????

Go to http://www.attwireless-welcome.com

It is the new link for the former SunCom (now ATTWS) markets.

Lexington is one of those markets.
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