Worldcom Wireless

Does anyone have any experience with Worldcom Wireless in the Chicagoland area ? I am looking for a new service and they are offering a good deal. I have Cingular Wireless and have been happy with their wireless and customer service. But they are a bit pricey.

Thank you.

[dobby10]

Worldcom is bad wherever you are. They are a basically a reseller of Verizon. Their billing system is horrible.

[KevinJames]

Dear Poster:

As Dobby so aptly notes, MCI WorldCom does not have its own network but resells (for the most part) Verizon service. The problem is that, when you have a problem with sending or receiving calls, MCI points the finger at Verizon. Since you would be a MCI customer, Verizon refuses to talk to you.

Other posters are enticed toward Sprint's offers for the same reasons:

1) Inexpensive plans
2) Eye-candy phones

As many hind-sighted lamentors who have gone with MCI and Sprint can testify, there is a reason their plans are so inexpensive and appealing, and it is not because they are competitive.

In everything, it seems to be true that "you get what you pay for."


PS. I have addressed this very subject on my ad-hoc website: http://whitehare.topcities.com/WirelessPhones.htm

-Kevin

[Kenny]

I have a friend here in Chicago that has cellular service through MCI Worldcom. Their Motorola phones indicate Cingular service. As mentioned above, you'll likely face billing issues because you have to go through MCI to get to the actual carrier providing the wireless service. Many people complain about getting their 1st bill 3-4 months after starting service and wham! ...get hit with a one time large bill. This is just one of many potentially frustrating things you can easily go through.

You ar a moron, look up your theories before you post them here.

[Kenny]

Exactly what are you referring to? What theories need to be looked up? Are you a major fan of Worldcom Wireless? Why don't you explain yourself or have you not any time on your hands because of your stool softener medication?

[CDMA]

Sprint does not have in my opinion any great plans right now. However, they did in the past. They are long over do for a change in plans.

[KevinJames]

Hi Kenny, that was funny. Here I thought the pot shot was at me. I figured if the poster didn't have the maturity to own up to their words, I wouldn't dignify their comment by replying to it. I've pretty much decided that replying to insults is beneath me. Then, when you consider that you and I and the other regulars get no tangible benefit from doing this except the satisfaction of knowing we helped someone, I've determined no one is going to be allowed to spoil my joy of life. I am becoming more selective in which posts I respond to.

Take care. Its good to see you are still here and helping.

Kevin

do not choose worldcom, i have been trying to cancel my account for 3 months and still have no response from them. i will have to get a lawyer.

Kevin & Kenny

I apologize for offending either of you. If someone states that MCI WorldCom is a second-hand seller of Verizon, than they have not done their research. First, MCI is the land-line and long distance carrier, WorldCom is the wireless, internet and technology branch of the company.

WorldCom is a reseller of all 4 major cellular company's airtime. Sprint, AT&T, Cingular and Verizon. We are the biggest cellular company in the world. Two months go, we tried to buy Verizon and the Federal Government blocked the sale, due to the fact that we would have control of too much of the market.

I work for WorldCom, obviously, and I hope that anyone who fires at us in the future has there facts straight.

[KevinJames]

Anonymous challenger:

Thanks for the post and welcome to WA. I am not easily offended when people challenge me. I openly admit when I am wrong and am never afraid that "facts" will make a fool of me. No one is perfect.

I monitor trade and company merger info as well. I checked the FCC site for merger dockets and there is nothing there regarding WorldCom's submission to buy Verizon. What do you have to substantiate this claim?

You also mention that WorldCom is the largest cellular company "in the world." At face value, that claim seems so outlandish, that many readers here would probably take you to task on that one. I am willing to respectfully hear what facts you have to substantiate that claim as well.

You also mentioned my reference to WorldCom's reselling Verizon. I was correct on that point and I also have mentioned in other threads that WorldCom resells other carriers. I also have it on good authority that you missed two other companies that WorldCom resells.

I am curious how long you've been with WorldCom and what your position is with them. I open myself to public examination in that I have posted much about myself, my website and background. You come here unidentified and make claims that are foreign to anyone else here. I'd like to hear more. Feel free to write me.

[Kirby]

Who ever you are?? (the person who say's he works for WorldCom) I am basically a victim not a customer of WorldCom. You can see my posts on the west coast forums.

For a company who is suppose to be so great - can you explain something to me?

When I called today - I was given an option (press 2 for copies of 3 months of billing to be mailed to you) (wording may not be exact) so I pressed 2 - next message "sorry that option is not yet available" Why would WorldCom even have it mentioned if it's not available.

My billing seems to be finally fixed, I started in August and can't wait until next August so I can get out of WorldCom - Customer service stinks. We have to wait (up to 2 hours and 59 minutes) at times to speak with someone -who can't fix the problem.

Need I say more?

[Flash]

I have to admit, I did not do my homework in the selection of Worldcom service, if I had, I would not have choosen this company. I have learned by this mistake.
First as someone stated above, their billing system, simply stated "SUCKS". We did not receive the first bill for months and then we received one every other month. Like most consumers we like to know what we are being billed for before making a payment, so we requested the additional statements, after making this request and stating that we would need to review the charges before making another payment, they turned of the wireless service.
Needless to say worldcom wireless customer support center is also a major disappointment. Trying to contact them is a lesson in futility.

[KevinJames]

Hi Flash,

I am interested in hearing when it was you experienced these things. A WorldCom employee told me recently that, as far as he knows, WorldCom has resolved these (belated billing) issues. I responded that I am still noticing complaints here on WirelessAdvisor, but he still held to his position that any complaint of this nature is actually an old issue and that no one is being billed late or irratically anymore.

Kevin

Kevin,

Have I got a great deal for you. There's this bridge you see.....

Whoever you spoke to at WorldCom speaks from both side of mouth with forked tongue. Or more likely, they're just clueless -- like the majority of the other WorldCom representatives.

Or it may just be that in that particular WC office, they have turned off the complaint machine. Or maybe in your area of California, they really have figured out how to run their business.

My wife mistakenly opened a WorldCom account. They offered some sort of deal that she thought was worthwhile. No deal from WorldCom is worth the hassle.

While she is receiving a bill every month (perhaps the statement about bills not being late any more is true!), it will assuredly be wrong. She is almost always billed for some number (usually 6-10) of calls which she did not make and to numbers which she has never heard of. On her last bill, she was billed for email/SMS messages which she denies receiving and which she does not want to receive. If she roams, it takes several months before those charges show up at all -- and more often than not, the bill will show roaming in places that she has never been. It takes FOREVER to get through to a CS rep, and even if they say they will take care of the problem, it often doesn't happen and she has to call again -- and again, ......

The particulars of her plan (supposedly their version of a Verizon local area only Digital Choice) change from month to month -- and no one at WC seems able to explain exactly what is or should be included -- including especially the number of included minutes or the home area....

[KevinJames]

Your humor was absolutely the best I've read in a long time. Thanks for the belly-chuckle.

As to your issues: Yes, I thought there were still problems. My contact within WorldCom is actually on the East Coast. I met him here at Wireless Advisor and we have since exchanged several private emails.

I am sorry to hear about your negative experience. I recently proposed to my WorldCom contact that I would be willing to start up service with them here on the West Coast (but they would pay the bill) to test their service cycle. I proposed that I would only make calls to WorldCom offices and that those calls would be limited to X-number of minutes per months. I also suggested that this go through several billing cycles (up to one year) to see if the problem really had resolved itself or not. The offer was not accepted.

Now about that bridge.....

[Tommyboy]

Since Worldcom is a reseller the mistakes on your bill aren't a direct result of Worldcom because they only pass along the charges that the underlining carrier charges them. If you are seeing inapproriate charges then it could be some fraudulent activity which you should address immediately. Now getting through to Worldcom is a different story. I would rather talk about getting a piece of that bridge than cross it talking about calling into Cust Service. [img]i/expressions/face-icon-small-smile.gif[/img]

Tommyboy