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roadman1977 · 06-11-2004, 2:35 AM

Here in the Detroit area (western suburbs) I have been experiencing a problem with my Verizon Wireless service. There was quite a storm here in the area yesterday. Normally I get a full signal, but after the storm I only get one bar, if that, for a signal. I called Verizon Wireless and they told me that there were some tower outages but they were fixed. I still think that the tower that serves my area is having trouble. There is a Verizon tower 1/2 mile from my home and I should be getting a full signal like I usually do. What is the opinion of members of the Wireless Advisor. Thank you in advance for your advice.

AnthroMatt · 06-11-2004, 7:48 AM

Keep calling and request to speak to someone in techincal support as opposed to regular customer service. Keep bugging them (without getting mean and nasty) until the address your concerns.

NYCDru · 06-11-2004, 12:12 PM

What phone do you have?

I can give you a script that will most likely get you escallated toa level 2 tech. based on that. ( one clue, field test mode is a beautifull tool)

kjo · 06-11-2004, 12:45 PM

Quote:

Originally Posted by NYCDru

What phone do you have?

I can give you a script that will most likely get you escallated toa level 2 tech. based on that. ( one clue, field test mode is a beautifull tool)

Can field test mode tell you how or what tower is picking up most of your calls?
I get great service everywhere else but around my home I only get 2-3 bars... On the FCC site it says that there is a verizon tower about 45 blocks from my house.. but we never have gotten strong signal...

If there is anyway to find out if another tower nearby is stronger?

I wish I could tell the difference between towers.

rich6880 · 06-11-2004, 4:38 PM

A bit off topic, but can you give the addy, for the FCC site that gives the location of Verizon towers?

iGlenn · 06-11-2004, 8:28 PM

Quote:

Originally Posted by kjo

Can field test mode tell you how or what tower is picking up most of your calls?
I get great service everywhere else but around my home I only get 2-3 bars... On the FCC site it says that there is a verizon tower about 45 blocks from my house.. but we never have gotten strong signal...

If there is anyway to find out if another tower nearby is stronger?

I wish I could tell the difference between towers.

Is that 45 blocks or 4 to 5 blocks? If the tower is 45 blocks away you'll never get signal from that tower at your house. It's just too far away.

kjo · 06-11-2004, 9:04 PM

This is the site that shows some tower locations...
It only shows some not all....so I really don't know how close a actual tower is to me.

http://www.berkana.com/tower.php3

mcf04581 · 06-12-2004, 9:30 PM

DId you do the *228 yet. I know its not the cure for everything, but it seems when we did have the big storm in the Pontiac area, people with LG's were really the only ones seriously affected, as soon as the towers went back online, they did the *228 and it seemed to be the cure.

Kuhbie · 06-16-2004, 2:15 PM

Where on the fcc site can you find the location of verizon or Cingular cell towers

06-11-2004, 2:35 AM	#1 (permalink)
roadman1977 Junior Member Join Date: Aug 2002 Posts: 32 Thanks: 0 Thanked 0 Times in 0 Posts	Problem with Verizon Wireless Here in the Detroit area (western suburbs) I have been experiencing a problem with my Verizon Wireless service. There was quite a storm here in the area yesterday. Normally I get a full signal, but after the storm I only get one bar, if that, for a signal. I called Verizon Wireless and they told me that there were some tower outages but they were fixed. I still think that the tower that serves my area is having trouble. There is a Verizon tower 1/2 mile from my home and I should be getting a full signal like I usually do. What is the opinion of members of the Wireless Advisor. Thank you in advance for your advice.

06-11-2004, 7:48 AM	#2 (permalink)
AnthroMatt Big Meanie Join Date: Jul 2002 Location: Mesa, AZ Posts: 8,317 Phone(s): Motorola V950 Provider(s): Sprint + Airave Thanks: 3 Thanked 11 Times in 8 Posts Images: 1	Re: Problem with Verizon Wireless Keep calling and request to speak to someone in techincal support as opposed to regular customer service. Keep bugging them (without getting mean and nasty) until the address your concerns. __________________ Motorola V950

06-11-2004, 12:12 PM	#3 (permalink)
NYCDru Sprint Newbie Join Date: Sep 2002 Location: NYC Posts: 3,243 Phone(s): Motrola V3m, Moto E815, Audiovox 9900, Audiovox 8900, LGvx 10,, Nokia 3360, Moto P8767 Provider(s): Sprint, Verizon(former), ATT(former), Devices: IPod Nano. Thanks: 0 Thanked 0 Times in 0 Posts	Re: Problem with Verizon Wireless What phone do you have? I can give you a script that will most likely get you escallated toa level 2 tech. based on that. ( one clue, field test mode is a beautifull tool)

06-11-2004, 4:38 PM	#5 (permalink)
rich6880 Join Date: Apr 2004 Location: Fairfield CT Posts: 682 Phone(s): Nokia 3589i, LG VX4400 (returned), Audiovox Z800 (backup), Motorola Talk About(dead) Provider(s): Verizon Thanks: 0 Thanked 0 Times in 0 Posts	Re: Problem with Verizon Wireless A bit off topic, but can you give the addy, for the FCC site that gives the location of Verizon towers? __________________ Richard

06-11-2004, 9:04 PM	#7 (permalink)
kjo Cell Phone Happy :) Join Date: Nov 2002 Location: Oregon Posts: 940 Phone(s): Motorola V360 (w/1GB TF), Unlocked, Nokia 3220b (Hubby's),, unlocked also Provider(s): T-Mobile2Go, (Verizon(previous for many years)) Devices: Kodak Z760 6.1 MP D.Cam, Moto S200 headset Thanks: 0 Thanked 0 Times in 0 Posts My Auctions	Re: Problem with Verizon Wireless This is the site that shows some tower locations... It only shows some not all....so I really don't know how close a actual tower is to me. http://www.berkana.com/tower.php3

06-12-2004, 9:30 PM	#8 (permalink)
mcf04581 Join Date: Jan 2002 Location: Michigan Posts: 531 Phone(s): T-Mobile SDA, Motorola Razr V3c, Samsung T-809 Provider(s): T-Mobile, Verizon Wireless Thanks: 0 Thanked 0 Times in 0 Posts My Auctions	Re: Problem with Verizon Wireless DId you do the 228 yet. I know its not the cure for everything, but it seems when we did have the big storm in the Pontiac area, people with LG's were really the only ones seriously affected, as soon as the towers went back online, they did the 228 and it seemed to be the cure. __________________ To Each Their Own

06-16-2004, 2:15 PM	#9 (permalink)
Kuhbie Fresh Member Join Date: Dec 2003 Location: SW Ohio Posts: 32 Phone(s): LG 6100 Provider(s): Verizon Thanks: 0 Thanked 0 Times in 0 Posts	Re: Problem with Verizon Wireless Where on the fcc site can you find the location of verizon or Cingular cell towers

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