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AJE · 09-22-2009, 11:33 PM

I have a user that is syncing their Exchange email wirelessly via BIS and OWA. This is working fine. However the user still needs to connect via USB cable to sync calendar and contacts. When we connect the blackberry the desktop software does not show connected. However if I go into the settings and choose the drop down I see the PIN, so I select it and hit OK. But the desktop software never shows connected. I have uninstalled/reinstalled the desktop software, tried different USB cables/ports, and set up a different "Outlook" profile. The next time I have time to work on this I will probably try creating a new Windows profile and if that doesn't work then call RIM, but figured I would throw this out there for all to see if anyone else has seen a similar problem.

paulmac · 09-23-2009, 11:32 AM

I have seen this before. Try a different version of the desktop software. I had a similar problem when I upgraded to desktop 5. My storm would not connect anymore. I uninstalled the desktop software and used the CD that came with my storm (Desktop version 4.7 I believe). And once installed my storm connected again with no problem. That was when I was running Vista. Now that I am running windows 7, I am using desktop 5.0 with no issues. I think it is just a driver,desktop version, operating system issue. Makes no sense, I know, but it works.

09-22-2009, 11:33 PM	#1
AJE Join Date: Aug 2002 Location: Kentucky Posts: 846 Phone(s): iPhone, HTC Touch Pro, HTC Mogul, Motorola SLVR Provider(s): AT&T Thanks: 1 Thanked 1 Time in 1 Post	Blackberry sync issue I have a user that is syncing their Exchange email wirelessly via BIS and OWA. This is working fine. However the user still needs to connect via USB cable to sync calendar and contacts. When we connect the blackberry the desktop software does not show connected. However if I go into the settings and choose the drop down I see the PIN, so I select it and hit OK. But the desktop software never shows connected. I have uninstalled/reinstalled the desktop software, tried different USB cables/ports, and set up a different "Outlook" profile. The next time I have time to work on this I will probably try creating a new Windows profile and if that doesn't work then call RIM, but figured I would throw this out there for all to see if anyone else has seen a similar problem.

09-23-2009, 11:32 AM	#2
paulmac Join Date: Jan 2006 Posts: 366 Phone(s): Droid Provider(s): Verizon Thanks: 0 Thanked 13 Times in 5 Posts My Auctions	Re: Blackberry sync issue I have seen this before. Try a different version of the desktop software. I had a similar problem when I upgraded to desktop 5. My storm would not connect anymore. I uninstalled the desktop software and used the CD that came with my storm (Desktop version 4.7 I believe). And once installed my storm connected again with no problem. That was when I was running Vista. Now that I am running windows 7, I am using desktop 5.0 with no issues. I think it is just a driver,desktop version, operating system issue. Makes no sense, I know, but it works. __________________ Remember Wal-Mart Sucks, visit http://www.wakeupwalmart.com/ and visit http://www.fairtax.org

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