Ripped off by AT&T

[paulakaye]

Don't trust AT&T! I have been a loyal cell phone customer of AT&T for seven years. I had the US + Canada plan with 450 prime time minutes and 1000 weekend and evenings for $59.00 per month. Their frequent mailings promised a savings if I would bundle my home phone and cell phone service. When I called AT&T, I was told the same cell phone plan would be $39.99 per month plus $4.99 per month for Canada if I added by home phone. This quote was a savings of $15.00 per month on my cell phone (no savings on my land line), so I agreed. Once the first bill arrived I was shocked to see that I was paying $4.99 per month plus $.79 per minute for Canadian calls. When I called to ask for my original plan back (with a hold time of thirty minutes), I was told that my original plan was no longer available. I feel that they lied to me so I would drop the original plan.
Needless to say, I'm shopping for a new plan.

[efparri]

There is a $39.99 individual plan with 450 minutes, 5000 nights and weekend minutes and unlimited mobile-to-mobile minutes available. This does not require Unity billing. The Canada calling plan is only available in areas near the Canadian border. The regular price for calls to Canada is $0.29 per minute which is reduced to $0.09 per minute with a Canada discount package. It sounds like the $0.79 is for roaming calls in Canada without the discount package as shown below:
AT&T Canada $4.99 per month
With AT&T Canada, get our lowest rates when you travel to or call Canada.*
Call 1-800-331-0500 to sign up now.
$0.59 per minute while roaming in Canada
$0.09 per minute when calling from the U.S.
*Outside this destination, standard rates apply.

[Simon5282]

Enter your location

Here is Verizons Canada plans. It sounds like to me that you had an overzealous sales agent lie to you for commission.

Have you thought about using a Skype number to forward to whatever number you are at at the moment? It is not for a lot of people, but I find it something I would do if I traveled a lot internationaly.

[Cailiff04]

I've never used my verizon phone in Canada..does it even work there? I would only go to windsor..right across from detroit..so I'd prob still pick up a Verizon signal from detroit!

[Mobile Mike]

Originally Posted by Cailiff04

I've never used my verizon phone in Canada..does it even work there? I would only go to windsor..right across from detroit..so I'd prob still pick up a Verizon signal from detroit!

Well technically it could, as it would roam on either Bell or Telus. But with Nationwide, I doubt it without an international plan, especially because if it's not part of the PRL, there's no service.

[AnthroMatt]

Originally Posted by Mobile Mike

Well technically it could, as it would roam on either Bell or Telus. But with Nationwide, I doubt it without an international plan, especially because if it's not part of the PRL, there's no service.

With Sprint all the international SIDs are in the normal PRL, you just have to have international roaming enabled on your account to be able to place calls on foreign networks.

As for the AT&T issue...I would escalate this problem and if they cannot give you your old plan back write to the BBB and FCC and report AT&T's tactics. They should let you out of your contract for that, IMO.