AT&T Wireless Users|AT&T data charge in Wireless Carrier Users Forums; "Hi! Im new here, so if there is a better ..." | |||||||
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| | #1 |
| Fresh Member Join Date: Apr 2008 Location: tennessee Posts: 12
Phone(s): Sony ericsson W580i Provider(s): AT&T Thanks: 0
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Hi! Im new here, so if there is a better forum for my topic, please let me know. I need advice about AT&T data charges. Been with them for 4 years, when they changed from Cingular, i had billing problems for about 3 billing cycles. Cleared up for about 2 months. I had to get a new phone, mine was going down for good. Had to renew contract to do this, and thought all was well. Our bill is normally $176.00 for 3 lines. The bill after the new phone was 500.00, data useage charge. The second bill is $1055.00! Data useage again. The CSR was shocked, and im sure he wasnt supposed to have this reaction, when he asked what type of phone i had. He ask if i had a PDA? No, i do not. "you would have to have a PDA to get this many Kb on your phone". And of course, he submitted the bill for a credit, they said no. Im afraid of my phone now. Ive never in 4 years used the internet. I have not accidentally got on the net by cell, i havent bought any ringtones, pictures, sent any messages other than my normal text. And that is under unlimited charge of $20.00. I did not do this. It occured after the purchase of my phone, Sony ericsson I805 (slide phone) model number may be incorrect. I ran across a person on the net who was charged $3000.00. At the last minute, they did correct the problem, i did email him, he told me what he could, which is basically what im doing. I have made sure there is no accidental email going somewhere, ive checked everything. I have no clue and need help. i am not paying this. I didnt do it, and have rarely used my phone until this dispute is over. i did pay all but useage charges on my last bill. Can someone please offer me help, a link, anything! Im not forking out this large amount just to keep them happy, and even if i did, the problem obviously will keep going. Im not stuck on internet, the downloads would stop after the page is downloaded anyway, according to the CSR. Please help if you can.
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| | #2 |
| Join Date: Dec 2007 Location: in my own house Posts: 1,404
Phone(s): crackberry's Devices: my home wi-fi router and laptop Thanks: 5
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if you say you dont use the web, then call and have a block put on it. that way there is no charges.
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| | Original Poster
#3 |
| Fresh Member Join Date: Apr 2008 Location: tennessee Posts: 12
Phone(s): Sony ericsson W580i Provider(s): AT&T Thanks: 0
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They said there was no way to block internet service for my cell. I believed them because i havent had this problem before. What they did want me to do was to sign up for internet service before anymore useagae charges came about. I refused this because i do not use the net on my phone and to me, that would make me look guilty of the situation. Im not willing to pay an extra charge each month for something im not accessing. Maybe internet service can be blocked at different cell companys, but AT&T told me they could not do this. If anyone thinks this is untrue, i will try once again to see what result i have.
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| | #4 |
| Playing with my iPhone... Join Date: Dec 2005 Location: Tahlequah, OK Posts: 875
Phone(s): iPhone 3GS, Blackberry Bold Provider(s): Cingular (The New AT&T) Devices: 60gb Apple Ipod Video 5th Generation Thanks: 3
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To my knowledge they've always been able to completely block the internet usage. (My aunt just recently had this done, and she is an AT&T customer.) It seems as if you're getting the run around here, do you have an itemized bill that shows the data usage? It usually states if it's media net, MMS, etc. ~*Ash*~
__________________ "The world may be ready for a black president, but they are NOT ready for 'The Hoff' without a tan." ~Chelsea Handler (From Chelsea Lately on E!) |
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| | #6 |
| Wireless Guru Join Date: Dec 2005 Location: Oklahoma Posts: 6,069
Phone(s): nokia 6682, nokia 6230, moto,v600, moto,v551 Provider(s): cingular,family plan w/4 lines Devices: m3000,hs810, Sirius,sportster,w/boombox, Thanks: 10
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Images: 28 | Wirelessly posted (Walkguru's: LG-CU515/V1.0c Obigo/Q05A Profile/MIDP-2.0 Configuration/CLDC-1.1 UP.Link/6.3.1.17.06.3.1.17.0) one of my lines has a block for data and sms. And its with att.
__________________ http://www.speedtest.net/result/90674468.png Men sleep peacefully in their beds at night, because rough men stand ready to do violence on their behalf ~George Orwell |
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| | #7 | |
| Join Date: Dec 2006 Location: Bay Area, CA Posts: 2,058
Phone(s): Sony Ericsson K850i, Nokia 6131 v5.50, Nokia 6820 v5.30 Provider(s): AT&T Blue; T-Mobile To Go Devices: Palm TX Thanks: 29
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| | #8 |
| Junior Member Join Date: Jan 2005 Location: Falls Church, VA Posts: 141
Phone(s): Apple iPhone 3G, HTC 8925 (Tilt), HTC 8525 Provider(s): AT&T Mobility Devices: PDA, GPS, MP3, Thanks: 0
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If you have a messaging package on a line or family messaing on all lines, they will not block data on that line. It seems that $15.00 is a small price to pay to avoid these high bills.
__________________ Earl F. Parrish |
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| | #9 | |
| Junior Member Join Date: Jan 2005 Location: Falls Church, VA Posts: 141
Phone(s): Apple iPhone 3G, HTC 8925 (Tilt), HTC 8525 Provider(s): AT&T Mobility Devices: PDA, GPS, MP3, Thanks: 0
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__________________ Earl F. Parrish | |
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| | #10 | |
| Join Date: Dec 2007 Location: in my own house Posts: 1,404
Phone(s): crackberry's Devices: my home wi-fi router and laptop Thanks: 5
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Images: 49 | Quote:
False. you can have a data block at any time, the only effect it will have on a messaging package is that you cannot send MMS anymore if you have the data block. | |
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| | #11 |
| Junior Member Join Date: Jan 2005 Location: Falls Church, VA Posts: 141
Phone(s): Apple iPhone 3G, HTC 8925 (Tilt), HTC 8525 Provider(s): AT&T Mobility Devices: PDA, GPS, MP3, Thanks: 0
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| They will cancel the messaging package so it would be pay per use for text and instant messages.
__________________ Earl F. Parrish |
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| | #12 | ||
| Join Date: Dec 2006 Location: Bay Area, CA Posts: 2,058
Phone(s): Sony Ericsson K850i, Nokia 6131 v5.50, Nokia 6820 v5.30 Provider(s): AT&T Blue; T-Mobile To Go Devices: Palm TX Thanks: 29
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| | #13 |
| Junior Member Join Date: Jan 2005 Location: Falls Church, VA Posts: 141
Phone(s): Apple iPhone 3G, HTC 8925 (Tilt), HTC 8525 Provider(s): AT&T Mobility Devices: PDA, GPS, MP3, Thanks: 0
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| That might be a Motorola model and Samsung uses an "i" in some of its models, such as the SGH-i607 (Blackjack). None of the AT&T phones have an "I805" as part of its model number. I suspect that the phone was tethering while being charged with a USB cable attached to a computer. There is a similar thread in the Howard Forums.
__________________ Earl F. Parrish |
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| | #14 |
| Join Date: Apr 2008 Location: Laredo, Texas Posts: 421
Phone(s): Blackberry 8100 Pearl, Motorola Razr 2 V9, Nokia N75, LG C2000 Provider(s): AT&T Devices: XPS 1530 and a 80 gb iPod Classic Thanks: 6
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| As Eric said, this is false. I had it on one of my lines and it had unlimited text on it. The only thing is that you can't send MMS messages anymore because of the block. If I were you, I would ask to speak to a manager when they tell you they can't block the internet on it.
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| | #15 |
| Junior Member Join Date: Jan 2005 Location: Falls Church, VA Posts: 141
Phone(s): Apple iPhone 3G, HTC 8925 (Tilt), HTC 8525 Provider(s): AT&T Mobility Devices: PDA, GPS, MP3, Thanks: 0
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I think that the original poster means the Sony Ericsson W580i. . |
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| | Original Poster
#16 |
| Fresh Member Join Date: Apr 2008 Location: tennessee Posts: 12
Phone(s): Sony ericsson W580i Provider(s): AT&T Thanks: 0
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Sorry about that. It is a 580i. (sony ericson slide ph./walkman) I have not used any of the music features, email, blue tooth, nothing. I have my download set to "ask before downloading". I havent used the AT&T mail, media, or email feature. I am using the basic phone, and t.m. which i do not go over the message amount before it sends 2 messages instead of 1, due to me not knowing if that will charge me. Instead, i just manually type part II of the t.m and send it then. That is how careful i was when i first got the phone, so i dont know how this is happening. I cant believe the CSR told me they cannot block internet useage. I hope he just didnt know, I wasnt rude or mean at all,, and the CSR was nice, there was no problem between us. I dont remember if it is you or someone else who asked, but the answer is no, i have not hooked a USB cable to my computer and hooked my phone in. I have no use for any of the downloads, screensavers, etc. on my phone. I do have the cable, but i have not hooked it up, for no reason at all. I did get my credit review back, (dont remember if i posted this already) and they are not going to give me a credit. This is only the first step, i know, but first of last, i am not paying this, i did not do it. I did not do it knowingly, or accidentally. Im terrified of my own phone at this point.
Last edited by balikitty; 04-21-2008 at 3:16 AM. Reason: mispelled word |
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| | Original Poster
#17 |
| Fresh Member Join Date: Apr 2008 Location: tennessee Posts: 12
Phone(s): Sony ericsson W580i Provider(s): AT&T Thanks: 0
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thanks! that is correct. it is not on my phone. Finally i went to get the box to look up the model number. As i am too "afraid" to look up the number internally on my phone. May have a charge for that too. (thanks Efparri, for correcting my phone model)
Last edited by balikitty; 04-21-2008 at 3:29 AM. Reason: Should have posted in a "reply to quote" |
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| | Original Poster
#18 |
| Fresh Member Join Date: Apr 2008 Location: tennessee Posts: 12
Phone(s): Sony ericsson W580i Provider(s): AT&T Thanks: 0
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| Why do I need to pay extra each month for something im not useing? I know it would cheaper, and im not trying to sound rude to you, I understand exactly what you are saying. But, for extra money each month, i would rather apply it to something im actually using. I dont want to pay extra just to keep them from screwing up my bill. Since i havent done what is on my bill, what else will be charged on it next time? Maybe something else im not signed up for. I havent had this problem the entire 4 years, until i got this new phone, and then it all started from there.
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| | Original Poster
#19 |
| Fresh Member Join Date: Apr 2008 Location: tennessee Posts: 12
Phone(s): Sony ericsson W580i Provider(s): AT&T Thanks: 0
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Do most of the mms text messages get charged as data charges? I would imagine they do, but i am not sure. I have always just cut my message of myself, and sent out another text manually, to avoid any data charges just in case of this. The CSR also told me that AT&T could not go into my account and check to see what the activity consists of as far as net useage, he told me it wasnt legal. So, basically, there is no way for them to find out exactly what was done that i am being charged for. What if there is a bug in the billing, and there is no actual info as to what I was doing to run up "useage" charges. How would they know that? Since ive obvioiusly been told something false about blocking my internet for my phone, I have no idea anymore. I think the CSR honeslty didnt know what he was telling me was false.
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| | Original Poster
#20 |
| Fresh Member Join Date: Apr 2008 Location: tennessee Posts: 12
Phone(s): Sony ericsson W580i Provider(s): AT&T Thanks: 0
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| No, i have never connected my phone to my computer. If i did, I can see how charges may have gotten on my bill, moreso than i can understand it now. Thats why ive never hooked it up.
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| | Original Poster
#21 | |
| Fresh Member Join Date: Apr 2008 Location: tennessee Posts: 12
Phone(s): Sony ericsson W580i Provider(s): AT&T Thanks: 0
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| | #22 |
| Junior Member Join Date: Jan 2005 Location: Falls Church, VA Posts: 141
Phone(s): Apple iPhone 3G, HTC 8925 (Tilt), HTC 8525 Provider(s): AT&T Mobility Devices: PDA, GPS, MP3, Thanks: 0
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One of the complaints about the Sony Ericsson W580i is that the keyboard will not lock when you close the slide unless you are on the Home Screen. The MEdia Net button is easy to press by accident. Since AT&T charges for data moved rather than how long you are connected, once a static screen is loaded, there should not be any more charges. Some screen would have to constantly updating or data would have to be streaming. You can check your account and full bill online by registering with the Online Account Management System (OLAM). Go to https://www.wireless.att.com/olam/lo...on.olamexecute and click on Register. Have your phone at hand because they will send you a temporary pass code. Once you sign on, you can change your password to what ever you desire. Online there are Data and Minutes tabs to see your current usage. Click on View Bill Summary on the left for past billed usage. There is no charge for doing this on a computer. |
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| | #23 |
| Join Date: Dec 2007 Location: in my own house Posts: 1,404
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i dont see why you dont get a data block if you are so sure your not using data. not to be rude, but dont you think that will fix your delima here? stop by your nearest ATT store, im sure it will only take 2 minutes tops. |
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| | Original Poster
#24 | |
| Fresh Member Join Date: Apr 2008 Location: tennessee Posts: 12
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| | Original Poster
#25 |
| Fresh Member Join Date: Apr 2008 Location: tennessee Posts: 12
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| I will block it, i have to call them tomarrow. The thing is, I asked about blocking the internet, (which is what AT&T is saying the charges are from) and I was told they could not do that. The only way i have learned differently about this is through you guys. Trust me, I suggested they block it. Reply was, they could not, and for me to sign up for net service, eveh though im not using it. Its just all ridiculous. When this gets straight however that may be, im getting away from them.
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| | Original Poster
#26 | |
| Fresh Member Join Date: Apr 2008 Location: tennessee Posts: 12
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| | Original Poster
#27 |
| Fresh Member Join Date: Apr 2008 Location: tennessee Posts: 12
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This is just getting better by the second. I just now went to the online AT&T site, and of course the only thing listed on my data charges is five pictures for .25 each. No problem. And this is the only time ive seen any data charges on my account. The main problem is this, i tried to go in, im getting a securtiy warning from my Norton and ie. Security Certificate is invalid. I checked and supposedly the date has not expired. If it was just ie security doing this, i would not take as serious. But my Norton is doing this as well. I did notify AT&T of this. And i did report the site. IF I used all the data that they are saying i did, why did it not appear anywhere on my account? Online or the one that comes in the mail. Only explanantion I have, is for the one in the mail, and all it says is, "Data Useage" and then, a large amount. No explaining, no itemization, nothing. I imagine if this is not resolved when i call them tomarrow, I need to give a dispute in writing. This is driving me nuts. I hope one of you can go to the site to see if you can get in. When I click on My Account, is when the warning pops up. In RED. Thanks for all your help.
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| | #28 |
| Junior Member Join Date: May 2008 Location: Orlando area Posts: 161
Phone(s): Palm Treo 750, White Iphone 3G, T-mobile Blackberry, T-mobile blackberry perl Provider(s): Cingular/At&t Devices: tomtom, imac, samsung tv (34inch) and XM Thanks: 11
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lol, Sorry to hear that but i know people who went higher, a buddy that i know data charge's went a little over $3000.00 |
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| | #29 |
| Fresh Member Join Date: Mar 2008 Location: Mesa, AZ Posts: 14
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Well, the only thing I would do is "bling out" your phone, sell it on E-Bay for $5000.00, and then switch to Verizon, haha!
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| | #30 |
| Tool Join Date: Apr 2002 Location: Middle GA Posts: 609
Phone(s): iPhone 3G, iPhone 3GS Provider(s): AT&T Devices: Garmin GPSMAP 76CSx, Canon EOS Rebel XTi Thanks: 15
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Any update on this balikitty? Is it possible you were using some IM program that charges for data rather than sending standard SMS?
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