att: att customers

[army1]

if you can not make or recieve call's call 1-866-801-3600 this number is 24/7

[TehJoE234797]

Originally Posted by army1

if you can not make or recieve call's call 1-866-801-3600 this number is 24/7

Glad you posted the after hours number.

Don't expect to get normal customer service, I'm not even sure what department is open 24/7. Probably sales or collections. Those people probably won't have an effing clue what they're talking about, but sure you could call 'em in case of an emergency.

Shouldn't this have gone in the AT&T Support Resources thread?

[army1]

Originally Posted by TehJoE234797

Glad you posted the after hours number.

Don't expect to get normal customer service, I'm not even sure what department is open 24/7. Probably sales or collections. Those people probably won't have an effing clue what they're talking about, but sure you could call 'em in case of an emergency.

Shouldn't this have gone in the AT&T Support Resources thread?

well they was open at 1am, that's when i had to call again, when i tried to make a call
that o'l formilur screen came up, "call failed" so i called my cell from my home phone
and the call went to voicemail again,the only way i even knew that i had a problem
was while i was watching t.v. i was listening to the police scanner and they where
looking for a lost 9 year old little girl,one of the officer's got on his radio and as dispatch
to see if they could get a hold of the other officer by radio because he could not get any calls
to go out on his cellphone ( yelp att)and he had more infomation on the little girl to help with
the search.anyway after i called the number and they got my service back running i call
the police dispatcher and told him what the problem was and how to fix it,and he put the
information out over the radio,the little girl was found and she was ok,scared but ok,
no thanks to att.now to your response 1. your wrong again,this is not the sales or collection
departments.2 your wrong again,they did have a clue to why i was calling and got my service up again.get a grip man, i only posted that number so that the people that don't have it
can know that they don't have to wait untill the next day to have there service back up and running.
and if i posted it in the wrong place i'm sure the mods know they are more then welcome to move it.

[TehJoE234797]

Originally Posted by army1

well they was open at 1am, that's when i had to call again, when i tried to make a call
that o'l formilur screen came up, "call failed" so i called my cell from my home phone
and the call went to voicemail again,the only way i even knew that i had a problem
was while i was watching t.v. i was listening to the police scanner and they where
looking for a lost 9 year old little girl,one of the officer's got on his radio and as dispatch
to see if they could get a hold of the other officer by radio because he could not get any calls
to go out on his cellphone ( yelp att)and he had more infomation on the little girl to help with
the search.anyway after i called the number and they got my service back running i call
the police dispatcher and told him what the problem was and how to fix it,and he put the
information out over the radio,the little girl was found and she was ok,scared but ok,
no thanks to att.now to your response 1. your wrong again,this is not the sales or collection
departments.2 your wrong again,they did have a clue to why i was calling and got my service up again.get a grip man, i only posted that number so that the people that don't have it
can know that they don't have to wait untill the next day to have there service back up and running.
and if i posted it in the wrong place i'm sure the mods know they are more then welcome to move it.

You seem to get offended when I state my opinion from personal experience. I've had more than a few customers call to the after hours number and the people were useful as a bunch of rocks.That's why I said they'd probably be clueless. They more than likely do have access to the system to which known issues are published, I'm going to call the number tonight and see what departments I get.

[army1]

let me amend my first post, this may not be a 24 hr. a day number, by that i mean day time
however this number is good after normal bussiness hours if you are having connection
problems.i did not mean to mislead any one to think this is a good daytime number
i have never tried it in the daytime so i'm not quilified to say it's a good daytime number.
my mistake in the title.

[army1]

Originally Posted by TehJoE234797

You seem to get offended when I state my opinion from personal experience. I've had more than a few customers call to the after hours number and the people were useful as a bunch of rocks.That's why I said they'd probably be clueless. They more than likely do have access to the system to which known issues are published, I'm going to call the number tonight and see what departments I get.

see this is a good post, if your first post had been written like this one,then i would not have responded like i did.it's not always what someone says,but the way they say it that make's
a differance, for ever action there is a reaction, good or bad.it's like you at work,if someone calls with a problem and they are asking for help in a nice way you would probably bend over backwards to help them,on the other hand if they call cussing and screaming in your ear
are you going to treat them the same? i doubt it, and i don't blame you.

[TehJoE234797]

Originally Posted by army1

see this is a good post, if your first post had been written like this one,then i would not have responded like i did.it's not always what someone says,but the way they say it that make's
a differance, for ever action there is a reaction, good or bad.it's like you at work,if someone calls with a problem and they are asking for help in a nice way you would probably bend over backwards to help them,on the other hand if they call cussing and screaming in your ear
are you going to treat them the same? i doubt it, and i don't blame you.

Sure, I admit when soemone calls in yelling in my ear that drops my level to help by about 50 points. It shouldn't, but it does. If they calm down after I tell them I can help then they get those points back but if they continue to be _______s then I treat 'em like that. When people call in and calmly explain the situation, I'll help them anyway that I can.

[x7bren]

I don't know guys. When it comes to customer service, reguardless of how upset the person is, you should still always try and give a 100%. Reguardless of the person's mood.

Going on the defensive is one thing. Giving lackluster quality is anohter whole thing entirely.

[TehJoE234797]

Originally Posted by x7bren

I don't know guys. When it comes to customer service, reguardless of how upset the person is, you should still always try and give a 100%. Reguardless of the person's mood.

Going on the defensive is one thing. Giving lackluster quality is anohter whole thing entirely.

Yeah yeah, I still help. Just not going to go to bat to someone who's cursing at me personally and won't listen to what I have to say. I'll give them the options and if they don't like those, too bad. I'm more willing to work with someone when they'll work with me towards a solution.

[x7bren]

Originally Posted by TehJoE234797

Yeah yeah, I still help. Just not going to go to bat to someone who's cursing at me personally and won't listen to what I have to say. I'll give them the options and if they don't like those, too bad. I'm more willing to work with someone when they'll work with me towards a solution.

okay then..... ouch.

[army1]

Originally Posted by x7bren

okay then..... ouch.

welcome to the new AT&T

[Steven2420]

Originally Posted by army1

well they was open at 1am, that's when i had to call again, when i tried to make a call
that o'l formilur screen came up, "call failed" so i called my cell from my home phone
and the call went to voicemail again,the only way i even knew that i had a problem
was while i was watching t.v. i was listening to the police scanner and they where
looking for a lost 9 year old little girl,one of the officer's got on his radio and as dispatch
to see if they could get a hold of the other officer by radio because he could not get any calls
to go out on his cellphone ( yelp att)and he had more infomation on the little girl to help with
the search.anyway after i called the number and they got my service back running i call
the police dispatcher and told him what the problem was and how to fix it,and he put the
information out over the radio,the little girl was found and she was ok,scared but ok,
no thanks to att.now to your response 1. your wrong again,this is not the sales or collection
departments.2 your wrong again,they did have a clue to why i was calling and got my service up again.get a grip man, i only posted that number so that the people that don't have it
can know that they don't have to wait untill the next day to have there service back up and running.
and if i posted it in the wrong place i'm sure the mods know they are more then welcome to move it.

Army, my hats off to you, because the information that I focused on was you helping to save a life. That is all that really matters. WE (me included) complain about devices and customer service, and so many other trivial things that seem so important to us at the time. What is really important is what you did.....help someone!

GREAT JOB SOLDIER!!!! I salute you!

[army1]

Originally Posted by Steven2420

Army, my hats off to you, because the information that I focused on was you helping to save a life. That is all that really matters. WE (me included) complain about devices and customer service, and so many other trivial things that seem so important to us at the time. What is really important is what you did.....help someone!

GREAT JOB SOLDIER!!!! I salute you!

thanks Steve, but what i did never should have had to be done,if the att service was
as good as cingular's was, i was talking to one of the officer's today, he said
the police department was leaving att because this was not the first time
something like this has happened since the takeover.

[x7bren]

as a Consultant for T-Mobile, I've heard allot of customers say that when Cingular took over the first time, there was allot of problems the orange folks had to clean up. Now since AT&T is back, there are still allot of problems coming back.

AT&T: Their bringin Drama Back.....YEAH!

[Steven2420]

Originally Posted by army1

thanks Steve, but what i did never should have had to be done,if the att service was
as good as cingular's was, i was talking to one of the officer's today, he said
the police department was leaving att because this was not the first time
something like this has happened since the takeover.

I agree, my humble hero friend, but.........It is what it is.........and you are a special person!

[RJB]

Originally Posted by x7bren

as a Consultant for T-Mobile, I've heard allot of customers say that when Cingular took over the first time, there was allot of problems the orange folks had to clean up. Now since AT&T is back, there are still allot of problems coming back.

AT&T: Their bringin Drama Back.....YEAH!

To be honest this is a problem I am afraid you are never going to be able to run or hide from. You are always going to have some bad apples in the barrel. Honestly dont worry about customer service so much there are more important things you could rant about right lol.

[RJB]

Originally Posted by Steven2420

I agree, my humble hero friend, but.........It is what it is.........and you are a special person!

I second this great job.

[x7bren]

Originally Posted by RJB

To be honest this is a problem I am afraid you are never going to be able to run or hide from. You are always going to have some bad apples in the barrel. Honestly dont worry about customer service so much there are more important things you could rant about right lol.

***Looks at 6 JD powers awards on the shelf** Yeah, customer service is on the back burner

[RJB]

Originally Posted by x7bren

***Looks at 6 JD powers awards on the shelf** Yeah, customer service is on the back burner

That doesnt mean a thing honestly for example car and driver and motor trend the usually have a different car of the year it is honestly who you trust. See I like to follow Cnet but alot dont.

[army1]

Originally Posted by x7bren

as a Consultant for T-Mobile, I've heard allot of customers say that when Cingular took over the first time, there was allot of problems the orange folks had to clean up. Now since AT&T is back, there are still allot of problems coming back.

AT&T: Their bringin Drama Back.....YEAH!

i have been with cingular/bellsouth wireless/att/ what ever you want to call it
since 1991 (16yrs) i called cingular maybe 5 times for a problem,i've called
att more then that just last week, there is a nationwide problem here and the
differance is cingular cared and was fast to clean it up, att doesn't. when it
comes down to police departments cancelling because of this nationwide
problem, then it's also time for and protenaly new customers to take a hard
look before they sign a 2 year contract. the first post i made to start this tread
was to let people that didn't know, that there is a after hours number to call
so they didn't have to wait all night to get there service back,the next post i made
about helping the police, i never should have had to do, if att had there act together.

[x7bren]

Cingular had a grading system for their quality that a Rep would need to perform on each call. It was called "RTB" which in essence meant to "Raise The Bar" So customers would notice.

I guess AT&T's motto is "BLUE" Make your customers that way.

Grrr. I cannot believe this. Poor Customer service is unacceptable. With TMO, I've never tried to mistreat a customer. It's simply bad business. More providers should be like this.