WirelessAdvisor.com

Blue4Life · 09-04-2008, 11:47 AM

Is there a 3G data network issue in your area?

The blue settings shown below work fine for me on my Nokia E70-2:

mMode Settings
- Menu => Tools => Settings => Connection => Access Points => Options => mMode
  - Connection Name: mMode
  - Data Bearer: Packet data
  - Access point name: proxy
  - User name: None
  - Prompt password: No
  - Password: Blank
  - Authentication: Normal
  - Homepage: http://home
  - Options
    - Advanced Settings
      - Network type: IPv4
      - Phone IP address: Automatic
      - DNS Address: Automatic
      - Proxy server address: 010.250.250.054
      - Proxy port number: 8080
- Menu => Tools => Settings => Connection => Packet data
  - Packet data connection: When needed
  - Access point: mMode
  Menu => Web => Options => Settings
  - Access point: mMode
    - Homepage: http://home

MMS Settings
- Menu => Tools => Settings => Connection => Access Points => Options => AWS MMS
  - Connection Name: AWS MMS
  - Data Bearer: Packet data
  - Access point name: proxy
  - User name: None
  - Prompt password: No
  - Password: Blank
  - Authentication: Normal
  - Homepage: http://mmsc.mymmode.com/
  - Options
    - Advanced Settings
      - Network type: IPv4
      - Phone IP address: Automatic
      - DNS Address: Automatic
      - Proxy server address: 010.250.250.55
      - Proxy port number: 8080

Menu => Messaging => Options => Settings => Multimedia Messaging
Access point in use: AWS MMS

E-Mail Settings (mMode IMAP e-mail)
- Menu => Messaging => Options => Settings => E-Mail => Options => mMode Mail => Connections
  - Incoming e-mail
    - User name: username
    - Password: password
    - Incoming mail server: imap.mymmode.com
    - Access point in use: mMode
    - Mailbox name: mMode
    - Mailbox type: IMAP4
    - Security (ports): Off
    - Port: Default
    - APOP Secure login: Off
  - Outgoing e-mail
    - My e-mail address: username@mmode.com
    - User name: username
    - Password: password
    - Outgoing mail server: smtp.mymmode.com
    - Access point in use: mMode
    - Security (ports): Off
    - Port: Default

E-Mail Settings (G-Mail IMAP)
- Menu => Messaging => Options => Settings => E-Mail => Options => G-Mail => Connections
  - Incoming e-mail
    - User name: username@gmail.com
    - Password: password
    - Incoming mail server: imap.gmail.com
    - Access point in use: Always ask
    - Mailbox name: G-Mail
    - Mailbox type: IMAP4
    - Security (ports): SSL/TLS
    - Port: 993
    - APOP Secure login: Off
  - Outgoing e-mail
    - My e-mail address: username@gmail.com
    - User name: username@gmail.com
    - Password: password
    - Outgoing mail server: smtp.gmail.com
    - Access point in use: Always ask
    - Security (ports): StartTLS
    - Port: 587

E-Mail Settings (AIM E-mail)
- Menu => Messaging => Options => Settings => E-Mail => Options => AIM => Connections
  - Incoming e-mail
    - User name: username
    - Password: password
    - Incoming mail server: imap.aim.com
    - Access point in use: Always ask
    - Mailbox name: AIM
    - Mailbox type: IMAP
    - Security (ports): Off
    - Port: 143
    - APOP Secure login: Off
  - Outgoing e-mail
    - My e-mail address: username@aim.com
    - User name: username
    - Password: password
    - Outgoing mail server: smtp.aim.com
    - Access point in use: Always ask
    - Security (ports): Off
    - Port: 587

mrjr101 · 09-04-2008, 11:52 AM

Thanks Blue4Life, it works, but only in Edge.

In your case, are you able to access mMode in 3G?

I have 3G, but I can only use it for voice.

Blue4Life · 09-04-2008, 12:00 PM

My phone doesn't support 3G. Dmapr doesn't seem to be having any problems with 3G access on his Sony Ericsson K850i and his blue sim card. I know of other blue customers on the AT&T forums that have no problems with 3G access either. This leads me to believe that there may be a 3G data network issue in your area.

mrjr101 · 09-04-2008, 12:07 PM

Quote:

Originally Posted by Blue4Life

My phone doesn't support 3G. Dmapr doesn't seem to be having any problems with 3G access on his Sony Ericsson K850i and his blue sim card. I know of other blue customers on the AT&T forums that have no problems with 3G access either. This leads me to believe that there may be a 3G data network issue in your area.

Interesting, so do you think that 3G Data was never implemented for blue customers in my area? Or they shut it down, or iis it a network issue overall?

dmapr · 09-04-2008, 2:40 PM

Quote:

Originally Posted by mrjr101

Interesting, so do you think that 3G Data was never implemented for blue customers in my area? Or they shut it down, or iis it a network issue overall?

I doubt that they shut it down, it's either has never been implemented for Blue customers or has an issue. Since you mentioned that voice services work, it would be reasonable to suspect there's a data issue on 3G in your area. Is there an AT&T Orange SIM you can try? If not, you could try talking a sales person at an AT&T store to let you try theirs or buy a PAYG one.

I would expect that the phone would not be able to register on 3G network if you didn't have access.

mrjr101 · 09-04-2008, 3:09 PM

Wirelessly posted (Mozilla/5.0 (SymbianOS/9.2; U; Series60/3.1 NokiaE71-2/100.07.76; Profile/MIDP-2.0 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413)

Quote:

Originally Posted by dmapr

Quote:

Originally Posted by mrjr101

Interesting, so do you think that 3G Data was never implemented for blue customers in my area? Or they shut it down, or iis it a network issue overall?

I doubt that they shut it down, it's either has never been implemented for Blue customers or has an issue. Since you mentioned that voice services work, it would be reasonable to suspect there's a data issue on 3G in your area. Is there an AT&T Orange SIM you can try? If not, you could try talking a sales person at an AT&T store to let you try theirs or buy a PAYG one.

I would expect that the phone would not be able to register on 3G network if you didn't have access.

but if i try an orange sim i cannot test it through mMode or can i?

Charlyee · 09-04-2008, 3:28 PM

Quote:

Originally Posted by mrjr101

Wirelessly posted (Mozilla/5.0 (SymbianOS/9.2; U; Series60/3.1 NokiaE71-2/100.07.76; Profile/MIDP-2.0 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413)but if i try an orange sim i cannot test it through mMode or can i?

No you cannot test it through mMode by using an Orange SIM. I believe what dmapr is saying that if your phone cannot avail data on 3G even with the Orange SIM then it is conclusively a 3G data issue in your area and has nothing to with your Blue SIM.

Makes sense?

Hope you don't mind my replying instead of dmapr.

Or, maybe I should say I hope dmapr does not mind my replying on his behalf.

mrjr101 · 09-04-2008, 9:51 PM

Quote:

Originally Posted by Charlyee

No you cannot test it through mMode by using an Orange SIM. I believe what dmapr is saying that if your phone cannot avail data on 3G even with the Orange SIM then it is conclusively a 3G data issue in your area and has nothing to with your Blue SIM.

Makes sense?

Hope you don't mind my replying instead of dmapr.

Or, maybe I should say I hope dmapr does not mind my replying on his behalf.

Thanks for your help guys, everyone.

I'm gonna go to the store, but before I test the data network let me get this clear. If I borrow an Orange SIM, I have to use MediaNet under the person's account to test the 3G right?
If it works, then there's something wrong with my blue settings or the 3G for blue customers, if it doesn't work, then there's a problem with the 3G on my area overall??

Thanks

dmapr · 09-05-2008, 6:39 PM

Quote:

Originally Posted by mrjr101

Thanks for your help guys, everyone.

I'm gonna go to the store, but before I test the data network let me get this clear. If I borrow an Orange SIM, I have to use MediaNet under the person's account to test the 3G right?
If it works, then there's something wrong with my blue settings or the 3G for blue customers, if it doesn't work, then there's a problem with the 3G on my area overall??

Thanks

Yes, need MEdiaNet settings to test with the Orange SIM. BTW, I use 10.250.250.54:8080 proxy for my mMode, but I've seen another one mentioned as well: 10.250.250.250:9201.

mrjr101 · 09-08-2008, 6:58 PM

I tested the phone with my freind's att sim card (the new one that says 3G on it) and the 3G data service works.

Does this really mean that the problem is my blue sim card, or is it my blue service?

What sould I do now? Can I just get me a new sim and use that one with my current plan instead? or do I have any other options without changing plans?

Thanks.

dmapr · 09-08-2008, 8:27 PM

Quote:

Originally Posted by mrjr101

I tested the phone with my freind's att sim card (the new one that says 3G on it) and the 3G data service works.

Does this really mean that the problem is my blue sim card, or is it my blue service?

What sould I do now? Can I just get me a new sim and use that one with my current plan instead? or do I have any other options without changing plans?

Thanks.

It could be that in your area AT&T is blocking 3G data access for Blue customers, although it's strange that they allow the voice services through. Unfortunately, you can't use an Orange SIM with your Blue plan — you could try obtaining a different Blue SIM, you could also try AT&T Tech Support Chat if you haven't already.

mrjr101 · 09-09-2008, 12:43 AM

Quote:

Originally Posted by dmapr

It could be that in your area AT&T is blocking 3G data access for Blue customers, although it's strange that they allow the voice services through. Unfortunately, you can't use an Orange SIM with your Blue plan — you could try obtaining a different Blue SIM, you could also try AT&T Tech Support Chat if you haven't already.

I just called ATT tech and the first rep told me that I had to change my plan, hehe..right, I called again!!

The second rep told me something to think about though, he told me that it could be possible that my old sim does not recognize the 3G Data service in my phone..hmm.

plus he added that "because I have been a long time customer" he would give me a new 3G SIM card for free, I just had to go to the store, pick it up, and make them call to active it.

Is this guy pulling my hair, or he just doesn't know? Is it possible to activate a new card with my blue plan or not? Apparently, he thinks so, lets see.

Blue4Life · 09-09-2008, 10:04 AM

Wirelessly posted (Opera/9.50 (J2ME/MIDP; Opera Mini/4.1.11355/546; U; en))

You will not be able to activate anything but a former AT&T Wireless sim card (serial number begins with 8931 0380) on your blue plan.

You may have a better chance sending a message through OL;AM to find someonew who even has a clue on how to resolve the issue or even acknowledge that blue customers have had access to 3G long before Cingular (aka AT&T Mobility) acquired AT&T Wireless.

mrjr101 · 09-09-2008, 10:08 AM

Quote:

Originally Posted by Blue4Life

Wirelessly posted (Opera/9.50 (J2ME/MIDP; Opera Mini/4.1.11355/546; U; en))

You will not be able to activate anything but a former AT&T Wireless sim card (serial number begins with 8931 0380) on your blue plan.

You may have a better chance sending a message through OL;AM to find someonew who even has a clue on how to resolve the issue or even acknowledge that blue customers have had access to 3G long before Cingular (aka AT&T Mobility) acquired AT&T Wireless.

I'm sorry, I have a better chance sending a message through who?

Charlyee · 09-09-2008, 10:13 AM

Quote:

Originally Posted by mrjr101

I'm sorry, I have a better chance sending a message through who?

LOL, we seem to specialize in baffling you.

OLAM = On Line Account Manager.

If you don't have one, you can set it up easily by going to https://www.wireless.att.com/olam/lo...in.olamexecute

mrjr101 · 09-09-2008, 11:23 AM

Quote:

Originally Posted by Charlyee

LOL, we seem to specialize in baffling you.

OLAM = On Line Account Manager.

If you don't have one, you can set it up easily by going to https://www.wireless.att.com/olam/lo...in.olamexecute

And how do I ask, through their forums, online help?

Blue4Life · 09-09-2008, 12:00 PM

Wirelessly posted (Mozilla/5.0 (SymbianOS/9.1; U; en-us) AppleWebKit/413 (KHTML, like Gecko) Safari/413 es70)

This has nothing to do with the AT&T forums. Have you ever logged in to check your minutes? Once you are logged in, go to the Contact Us link in the upper right side of the page. scroll down and click the Email Us link and send your message. If you've never checked your minutes online, you would need to register for online access to your account.

dmapr · 09-09-2008, 7:38 PM

Quote:

Originally Posted by mrjr101

I just called ATT tech and the first rep told me that I had to change my plan, hehe..right, I called again!!

The second rep told me something to think about though, he told me that it could be possible that my old sim does not recognize the 3G Data service in my phone..hmm.

plus he added that "because I have been a long time customer" he would give me a new 3G SIM card for free, I just had to go to the store, pick it up, and make them call to active it.

Is this guy pulling my hair, or he just doesn't know? Is it possible to activate a new card with my blue plan or not? Apparently, he thinks so, lets see.

The chat link I posted puts you in contact with AT&T tech department (or at least it used to). When you call in, you're talking to regular CSR, unless you get transferred to the tech department. And as Blue4Life made it clear, the second guy just doesn't know — they have no AT&T Wireless SIMs at the stores

09-04-2008, 11:47 AM	#61 (permalink)
Blue4Life Join Date: Dec 2006 Location: Lehigh Valley, PA Posts: 582 Phone(s): PDA2K,Treo 600,SX56, Nokia E71,E70,6800,6030, 6010,3595,3300,3120, Motorola V635,V300 Provider(s): AT&T Blue, T-Mobile (prepaid) Devices: Nokia LD-3W, BH-801, Motorola DC800 Thanks: 3 Thanked 16 Times in 10 Posts	Re: Former ATT (Cingular Blue) customer - Need advise. Is there a 3G data network issue in your area? The blue settings shown below work fine for me on my Nokia E70-2: mMode Settings Menu => Tools => Settings => Connection => Access Points => Options => mMode Connection Name: mMode Data Bearer: Packet data Access point name: proxy User name: None Prompt password: No Password: Blank Authentication: Normal Homepage: http://home Options Advanced Settings Network type: IPv4 Phone IP address: Automatic DNS Address: Automatic Proxy server address: 010.250.250.054 Proxy port number: 8080 Menu => Tools => Settings => Connection => Packet data Packet data connection: When needed Access point: mMode Menu => Web => Options => Settings Access point: mMode Homepage: http://home MMS Settings Menu => Tools => Settings => Connection => Access Points => Options => AWS MMS Connection Name: AWS MMS Data Bearer: Packet data Access point name: proxy User name: None Prompt password: No Password: Blank Authentication: Normal Homepage: http://mmsc.mymmode.com/ Options Advanced Settings Network type: IPv4 Phone IP address: Automatic DNS Address: Automatic Proxy server address: 010.250.250.55 Proxy port number: 8080 Menu => Messaging => Options => Settings => Multimedia Messaging Access point in use: AWS MMS E-Mail Settings (mMode IMAP e-mail) Menu => Messaging => Options => Settings => E-Mail => Options => mMode Mail => Connections Incoming e-mail User name: username Password: password Incoming mail server: imap.mymmode.com Access point in use: mMode Mailbox name: mMode Mailbox type: IMAP4 Security (ports): Off Port: Default APOP Secure login: Off Outgoing e-mail My e-mail address: username@mmode.com User name: username Password: password Outgoing mail server: smtp.mymmode.com Access point in use: mMode Security (ports): Off Port: Default E-Mail Settings (G-Mail IMAP) Menu => Messaging => Options => Settings => E-Mail => Options => G-Mail => Connections Incoming e-mail User name: username@gmail.com Password: password Incoming mail server: imap.gmail.com Access point in use: Always ask Mailbox name: G-Mail Mailbox type: IMAP4 Security (ports): SSL/TLS Port: 993 APOP Secure login: Off Outgoing e-mail My e-mail address: username@gmail.com User name: username@gmail.com Password: password Outgoing mail server: smtp.gmail.com Access point in use: Always ask Security (ports): StartTLS Port: 587 E-Mail Settings (AIM E-mail) Menu => Messaging => Options => Settings => E-Mail => Options => AIM => Connections Incoming e-mail User name: username Password: password Incoming mail server: imap.aim.com Access point in use: Always ask Mailbox name: AIM Mailbox type: IMAP Security (ports): Off Port: 143 APOP Secure login: Off Outgoing e-mail My e-mail address: username@aim.com User name: username Password: password Outgoing mail server: smtp.aim.com Access point in use: Always ask Security (ports): Off Port: 587

09-04-2008, 11:52 AM	#62 (permalink)
mrjr101 Fresh Member Join Date: Mar 2008 Location: Miami, FL Posts: 23 Phone(s): Nokia N73, Samsung X820 Provider(s): AT&T Former Cingular Wireless - Blue Customer Thanks: 0 Thanked 0 Times in 0 Posts	Re: Former ATT (Cingular Blue) customer - Need advise. Thanks Blue4Life, it works, but only in Edge. In your case, are you able to access mMode in 3G? I have 3G, but I can only use it for voice.

09-04-2008, 12:00 PM	#63 (permalink)
Blue4Life Join Date: Dec 2006 Location: Lehigh Valley, PA Posts: 582 Phone(s): PDA2K,Treo 600,SX56, Nokia E71,E70,6800,6030, 6010,3595,3300,3120, Motorola V635,V300 Provider(s): AT&T Blue, T-Mobile (prepaid) Devices: Nokia LD-3W, BH-801, Motorola DC800 Thanks: 3 Thanked 16 Times in 10 Posts	Re: Former ATT (Cingular Blue) customer - Need advise. My phone doesn't support 3G. Dmapr doesn't seem to be having any problems with 3G access on his Sony Ericsson K850i and his blue sim card. I know of other blue customers on the AT&T forums that have no problems with 3G access either. This leads me to believe that there may be a 3G data network issue in your area.

09-08-2008, 6:58 PM	#70 (permalink)
mrjr101 Fresh Member Join Date: Mar 2008 Location: Miami, FL Posts: 23 Phone(s): Nokia N73, Samsung X820 Provider(s): AT&T Former Cingular Wireless - Blue Customer Thanks: 0 Thanked 0 Times in 0 Posts	Re: Former ATT (Cingular Blue) customer - Need advise. I tested the phone with my freind's att sim card (the new one that says 3G on it) and the 3G data service works. Does this really mean that the problem is my blue sim card, or is it my blue service? What sould I do now? Can I just get me a new sim and use that one with my current plan instead? or do I have any other options without changing plans? Thanks.

09-09-2008, 10:04 AM	#73 (permalink)
Blue4Life Join Date: Dec 2006 Location: Lehigh Valley, PA Posts: 582 Phone(s): PDA2K,Treo 600,SX56, Nokia E71,E70,6800,6030, 6010,3595,3300,3120, Motorola V635,V300 Provider(s): AT&T Blue, T-Mobile (prepaid) Devices: Nokia LD-3W, BH-801, Motorola DC800 Thanks: 3 Thanked 16 Times in 10 Posts	Wirelessly posted (Opera/9.50 (J2ME/MIDP; Opera Mini/4.1.11355/546; U; en)) You will not be able to activate anything but a former AT&T Wireless sim card (serial number begins with 8931 0380) on your blue plan. You may have a better chance sending a message through OL;AM to find someonew who even has a clue on how to resolve the issue or even acknowledge that blue customers have had access to 3G long before Cingular (aka AT&T Mobility) acquired AT&T Wireless. __________________

09-09-2008, 12:00 PM	#77 (permalink)
Blue4Life Join Date: Dec 2006 Location: Lehigh Valley, PA Posts: 582 Phone(s): PDA2K,Treo 600,SX56, Nokia E71,E70,6800,6030, 6010,3595,3300,3120, Motorola V635,V300 Provider(s): AT&T Blue, T-Mobile (prepaid) Devices: Nokia LD-3W, BH-801, Motorola DC800 Thanks: 3 Thanked 16 Times in 10 Posts	Wirelessly posted (Mozilla/5.0 (SymbianOS/9.1; U; en-us) AppleWebKit/413 (KHTML, like Gecko) Safari/413 es70) This has nothing to do with the AT&T forums. Have you ever logged in to check your minutes? Once you are logged in, go to the Contact Us link in the upper right side of the page. scroll down and click the Email Us link and send your message. If you've never checked your minutes online, you would need to register for online access to your account.

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