I am bummed.

[Heavy Fluid]

1. Had to call Cingular today to do an XBM on my month old Sony Ericsson W810i. There is an issue with the camera. I will probably be sent a refurbished beat up POS that is in no way comparable to my near mint condition W810i.

2. Had to call Cingular today to switch our plan from 2100 Family Plan to 700 Family Plan, because my wife quit the job that was paying for our wireless service (job expense). It was so nice not having to worry about going over on minutes. We also lost nearly 3300 rollover minutes that were accrued.

On a good note, both calls to Cingular were handled extremely well, with professional ENGLISH speaking representatives. I was used to calling Sprint Third World customer service, who we were with previously.

[Jay2TheRescue]

Originally Posted by Heavy Fluid

1. Had to call Cingular today to do an XBM on my month old Sony Ericsson W810i. There is an issue with the camera. I will probably be sent a refurbished beat up POS that is in no way comparable to my near mint condition W810i.

2. Had to call Cingular today to switch our plan from 2100 Family Plan to 700 Family Plan, because my wife quit the job that was paying for our wireless service (job expense). It was so nice not having to worry about going over on minutes. We also lost nearly 3300 rollover minutes that were accrued.

On a good note, both calls to Cingular were handled extremely well, with professional ENGLISH speaking representatives. I was used to calling Sprint Third World customer service, who we were with previously.

I always get nice, clear english speaking people when I call Cingular. You're right about Sprint though. Whenever I'm down at their corporate HQ in Reston, Va I almost never encounter anyone who seems to speak english as their primary language. I do not know if they run a call center out of the same complex though.

-Jay

[Heavy Fluid]

No, they run that call center out of a shack in the middle of nowhere near a burned out bunker somewhere in the middle east.

[SmArTeStChIlD421]

Originally Posted by Heavy Fluid

No, they run that call center out of a shack in the middle of nowhere near a burned out bunker somewhere in the middle east.

amen to that

[Jay2TheRescue]

Originally Posted by Heavy Fluid

No, they run that call center out of a shack in the middle of nowhere near a burned out bunker somewhere in the middle east.

Oh, yeah, right accross the street from Dell tech support.

-Jay

[YourDream84]

Originally Posted by Jay2TheRescue

Oh, yeah, right accross the street from Dell tech support.

-Jay

And just down the block from Earthlink Support.

~*Ash*~

[blsemp]

I have never had a rude customer service call to Cingular. Just lucky I guess.

[WumpusVA]

While I've never had a rude customer service rep at cingular... i've most certainly had some morons on the other end. I would rather have a knowledgeable person who was a little rude over a "nice" csr that goes and screws something up on my account.

[hf1khal]

I called last Friday for the Subsidy unlock code on my Pearl and was told will get an email for that in 5 to 6 business days. On Tuesday afternoon I got a call from them and they gave it to me. They did not have to to call but I think that was great. After that call I thought that I would not be receiving an email well, the next day an email with the info was there too. Not bad, I am very happy about this.

Oh yes, I thought some of the call centers for XBM are not in the middle east but are a few thousand eastern miles away from there or from Canada. The last time I had to deal with XBM, it was a well spoken English person who answered the call and who was very courtious.

[Heavy Fluid]

I haven't had a single rude rep on the phone with Cingular yet. Now, in the store, different story. They kind of have an attitude, especially when they find out that you might know a thing or two about the phone, god forbid, maybe more than they do.

I remember going in when my wife purchased her BB Pearl. I was bs'ing with one of the guys, asking him about the iPhone, and what he thought about it. I then made the mistake of telling him that I had an iPhone skin on my RAZR. He said that it was impossible, so I showed him. I also told him that the phone had been flashed with a monsterpack, and various other mods had been done to it. He said that was also impossible. Really? I have proof of it (well not anymore, I sold the phone last week) but you get the idea. Even with him looking at the phone, and playing with it, he still did not believe that I was able to load a skin onto the phone. He thought it was just a complex wallpaper that made the font look completely different than the regular font, and the icons also.

I had a good laugh at that one.

[hf1khal]

Well one has to remember, some of the reps are not into it like we are and have no idea outside what they see in front of them. By me a few wait to see what I have so they can follow what I did. Actually one rep, used to bring his laptop in with him, and when some customers came in and complained about the volume on the Moto phone they bought he did the gain table for them and they left very happy. He said the 2 minutes he spent on this was a lot better than the 30 minutes that would have been lost to exchange the phone as many of the customers try to go with another model and it would take them time to make up their mind. So in a sense, he really did good and his service earned him a lot of referrals from those satisfied customers. If they ever run into some thing that they are not comfortable with they do call me at times to ask for advise and that is good too and I don't mind it.

[SmArTeStChIlD421]

never had a rude rep with T-Mobile or Sprint.......but every rep i talked to with Boost was completely oblivious.......they had no idea what they were talking about

[Jay2TheRescue]

Originally Posted by SmArTeStChIlD421

never had a rude rep with T-Mobile or Sprint.......but every rep i talked to with Boost was completely oblivious.......they had no idea what they were talking about

Did they ask you "HEY! Where you at?"?

-Jay

[SmArTeStChIlD421]

no but they were all seemingly stoned............the one lady picked up and said thank you for calling Boost how may i help you..........i told her my situation............she didnt answer..........i said hello about 3 times then she was like.........what do you want...........i hung up but i think you already guessed that

[Jay2TheRescue]

Originally Posted by SmArTeStChIlD421

no but they were all seemingly stoned............the one lady picked up and said thank you for calling Boost how may i help you..........i told her my situation............she didnt answer..........i said hello about 3 times then she was like.........what do you want...........i hung up but i think you already guessed that

Most of the people I know that have Boost are stoned most of the time. You have to be stoned to not realize how expensive that service really is. One of my employees told me how cheap it was and I showed him that he was spending about $45/mo just on direct connect, nevermind calls. At the time I was on a $39 rate plan with Cingular, and I had over twice the usage on my phone than he did.

-Jay

-Jay

[Heavy Fluid]

Originally Posted by Jay2TheRescue

Most of the people I know that have Boost are stoned most of the time. You have to be stoned to not realize how expensive that service really is. One of my employees told me how cheap it was and I showed him that he was spending about $45/mo just on direct connect, nevermind calls. At the time I was on a $39 rate plan with Cingular, and I had over twice the usage on my phone than he did.

-Jay

-Jay

Jay - you didn't have the chirp tho' mang. Itz all about da chirp. Unlimited chirp. Hit me back man, chirp me when u get home dog.

[SmArTeStChIlD421]

i was walking home the other day when i passed this house and there was a guy standing out his front door making a call and he said "where you at"

i said it under my breath like i just inhaled helium........it was hilarious cuz i know he heard me and he was just like "f$@*in b)%#(h"

it was great

Originally Posted by blsemp

I have never had a rude customer service call to Cingular. Just lucky I guess.

I've always had good luck with Cingular's CS as well. Every time I have called them they were polite and always stayed on the line with me for as long as it took to get my issue resolved. I've even received a call back from them on occasion just to inquire if I was still experiencing any problems. That is truly A+ customer service .